Dublin Hyundai

Really enjoyed my experience shopping there. Wish i could have made purchase as they were very accomodating.

Ultimately bought from this dealership, but not from the person who contacted me on my Internet inquiry. He was elusive, would not identify himself, took a long time between messages. Not a good contact experience but on-site transaction with Sales Manager was smooth and quick.

Unethical dealership. STAY AWAY!!! I went with my daughter to help her purchase a car. We had already been approved for a loan through our bank. Because it was after the bank had closed, they wanted to do a secondary finance application. I’ve dine this before with no problem. After waiting for 1.5 hours, I went to go find our salesman Naveed. He told me that finance was working on it. After a long, rude discussion with who I assume was a sales manager, I find out that there is a problem with the pricing of the car. The value was over $1,000 less than asking price. I told them that I didn’t want to buy a car under those terms and left. After I left the dealership, I got 5 notifications on my phone for hard credit inquiries. Some of these inquiries were AFTER I had left. Highly unethical.

Very courteous dealer. Greeted us with a smile. Unfortunately we could not come up a agreeable conclusion. Over all a good experience.

Very friendly and easy to deal with. However, I found a better one

Good response

Husband was interested on purchasing Mercedes Benz GL550 contacted dealer to setup meet to view vehicle. Saturday morning drove 2hrs to view vehicle. Upon arrival was told he had to leave for emergency due to bad storm and wasn't sure if he would be back. Fine, understandable but waste of our time. Two weeks later saw still available so I secured pre-approval loan to surprise husband for Christmas. Contacted dealer again said I see its still available would like to purchase. I was told he started a bill of sale with someone else already just awaiting fund approval. I stated I was ready funds available cash ready to go. He changed his tune once I said CASH. Perhaps we can work it out. He told me he would contact me if the deal doesn't go through in a week. I thought that was odd but he never called back and gave us the run around from Day 1. Unprofessional and waste of time.

Very responsive to questions.

I received a prompt response to my question.

Quick reply

Quick response, Car was as described in perfect condition and ready to drive, Friendly service, great overall experience

Dealer told me that out of state sales weren’t allowed, which was disappointing, but they were helpful

The 1st guy I talked to wasn't very friendly or helpful but the person that contacted me back about a week later was extremely helpful not pushing And gave me all the information I needed

Very informative and professional. They do not sell outside of CA however. So they were not helpful in my quest to find a great used car. But they educated me on why that is their stance. You can go to them and buy in CA with no problem. But I leave in NC, so logistically it was not a good fit.

They were timely in letting me know car was no longer available.

Very professional and responsive sales agent.

Wonderful service got an absolutely wonderful deal with super low payment & low APR plus free maintenance for 3 years highly would recommend

Good experience Shamir was helpful and knowledgeable.

I contacted dealership regarding a car and asked some additional information and was ready to buy. I was not contacted back. I called the salesperson once and the call was not answered. Next day I called again and the car was sold. Will not recommend this dealership

The car was not ready was not even on the lot. We went to a smog shop to pick it up. The car was not yet detailed, in fact it was rather nasty. I understand they just got the car today’s prior. However the salesman was to contact me later in the week after it was detailed. This did not happen.

Dealer contacted me quickly and we set up a test drive that day. Arrived at the dealership where I was greeted and immediately given the keys for a test drive. During that time they confirmed my pre-qualification. After the test drive, we discussed options. Then after that was completed, they took the car to be prepped for delivery while I went to the finance manager to sign. Signed the papers and was handed the keys. Took about 2 hours, no-haggle price as described and they advised me of other options as well. Overall a good experience.

Called and made an effort to see the car the same day. They called back 15 minutes later saying someone came in from the day before so they may buy it. The car is still listed and they won't return my inquiry to see if it's available. They probably only want cash offers right now because of the pandemic. Shameful. I had a huge down payment ready, too.

Great place great people. The did everything over the phone then delivered the car to my home. It was a wonderful experience.

They were professional , helpful, they a sweater all my questions

Made a cash deal for the sale of a vehicle then, they sold it out from under me......... I would never do business with them again, they have no morals and don’t honor their word. Luke was the responsible party that accepted the terms of the deal then decided he would rather be the epitome of a used car salesman.

First I have to start with the fact that this was nothing like 3 years ago when i purchased my first vehicle from Dublin Hyundai. This was such a bad experience I came to them once again with a pre-approval including a few thousand dollars for down payment. Thinking it was going to be another easy transaction like my first time in 2017. Boy was I wrong! The sales person who contacted me seemed real pleased and happy to help me over the phone. When I get to the dealership (mind you I drove nearly an hour and 15) he gave me the run around trying to give me a higher rate and double the price for a monthly payment. I was ready to walk out. After a little going back and forth with him and the finance guy they were able to get the rate and payment I was approved for. I'm saying this to say this... I was there for 4 hours didnt even get to take the car home til 3 days later when I picked up the vehicle they basically gave it a detailing but no oil change no windshield washer fluid.

Very responsive and informative. Great experience.

Responded but they only sell in California, I was told. so if you’re out of state keep looking.

I purchased my 2014 Maserati from these guys. Excellent customer service. The sales manager, Abraham is a great guy. I had a few concerns with my car. He had it taken care of. I felt like a satisfied customer when I drove off the lot.

great1

Responded quickly and gave plenty of info

Got in and got out but a couple days after driving the car I noticed random French fries under seats and stuff. Whoever details didn’t care the day he cleaned my car. Going to go back and get it cleaned. They also left my windshield wiper fluid empty

Not great, car was not available for test drive until four days after I went to view it. I made an appointment but the guy had left and no one else apparently knew I had an appointment so we waited for about 30 minutes before someone saw us. The guy who eventually met with us was pretty unprofessional holding a massive vape in his hand the entire time and never gave his name.

Very easy, lovely experience

The finance guy was rude and unprofessional. He got mad because I told him I didn’t want to buy the vehicle and started raising his voice. I told him I would come back Friday to get it but I didn’t want to buy a vehicle from them after how they treat there customers.

Great easy overall experience second purchase at dealership

Quick response.

Short and sweet. Keep up the good work.

They checked in with me once. Still trying to figure out what I want.

quick initial response

Set up appt to see vehicle. Dealer sold the vehicle, didn't bother to let me know. Lot of wasted time/miles. Won't be back here.

A good professional sales team

The dealer phoned me and emailed me.

They were efficient and helpful.

We dealt with Luke - he called us back right away and followed up with email. We met with her the next day and made the purchase. It was a very pleasant experience and he was not pushy and very informative.

I had a G80 Lease that had matured and went in to discuss the option of buying or releasing. Abe/Haris were very helpful in the process.

Polite, prompt and no-hassle.

The internet manager Samir was extremely responsive, courteous, and helpful.

Good

Buying a car here was easy Luke was very easy going and not pushy gave me a great Deal on my cilajet which was done inside and out. Ask for him if you want a great car for a good price..

Only a slight miscommunication issue, but they were prompt in contacting me.

Fun

Stay away from them . Do not buy anything from them. They say lowest prices and they just add on theft programs and try ND push warranties hard. The general manager was rude. Told me he had to go and wouldn't communicate with me at all. They are just trying to hustle and that's it. Do not buy from them I repeat do not buy anything from them. You will regret it. The general manager also simply said it's a business all customers are the same . Stay away from this place. Wish I could give a zero rating

Fast response

I would not suggest buying a car from this dealership. Integrity is not there strong suit. We had looked at a vehicle for our daughters 16th bday surprise. We were scheduled to come back and purchase the car. My husband and I signed what we thought was an agreement to hold the vehicle. Before we came back I was notified over text message that they sold the vehicle. When I called and asked what happen, they said that what we signed was a form to authorize a credit check. Hmm, super shady...we told them we were paying cash! We ended up buying a car somewhere else from a very nice dealership. Everything happens for a reason, but other buyers please beware!!!

Very helpful people in showroom

after initial contact, never heard from again.

Nice people, no deal made.

I came in to pay for the car outright. The service was a little lackluster. A majority of the staff was nice. I was upset that with paying almost $30,000 in cash they put $30 worth of gas on an empty tank and they knew I had a 2-hour drive home. They should have filled the tank since they were putting gas in it anyway. They claimed they only had one key to my car instead of offering to replace the second key that they could not find. Those keys are at least $250. They also did not put the mats back in the car all four were missing. I also witnessed the manager yelling I had one of the sales people. That was quite uncomfortable.

Fast response and good price

Everything was done without any problems. The dealership quoted a price that no one else could compete with. when I went back to purchase, the car was actually $200 less than quoted because of new rebates. THANKS.

Good

Luke was a very pleasany person to deal with, Process of buying was seamless abd efficient.

Contacted Dublin Hyundai to determine if car was still on the lot. Received an email that stated the car was indeed still there. Drove to Dublin Hyundai and was met by a salesman as soon as I parked. Was not shown the car I was inquiring about. I finally had to pull out the Car Guru ad and show the salesman the car VIN. He begrudgingly brought out the car from the back row. He also stated that the price shown on the ad might not be correct. I left without buying a car.

They were friendly and fair.

Dublin Hyundai is great. They are honest and direct, no games. Pleasure to deal with. I drove 50 miles just to buy from this dealer. Our salesman (Luke) was excellent. The actual car we wanted was sold the day before I drove to the dealer. Luke went the extra mile to get us the exact car we were looking for at a price no other dealer would even try to match. Do not waste your time with other bay area Hyundai dealers (I did and it is not worth it).

Love love love my 2014 Hyundai Santa Fe Limited. Thank you all for answering our questions. It is truly a gem.

Nice and easy and very detailed Great experience purchasing the car with them will do it again

I had a good experience with the staff at the dealership yes I would go back

Dealership responded promptly.

Bought the car. Good Deal. Easy process

Great people easy to work with

I had a great experience with this dealer. I ended buying the car and got a fantastic deal. The car was in excellent shape and even nicer than the pictures. Luke was super helpful and easy to work with. I would highly recommend them.

I decided to buy this vehicle and created an appointment to purchase it and on the day I started the drive and which was 3 hours, when I was only 30!mins away they called and told me that they sold the car .

We scheduled an appointment to see the vehicle and it was ready when we arrived. Our assigned salesman was friendly and responded quickly to our request for the Carfax report.

I received a prompt responze from a salesperson.

Dealer did not honor price posted on Car Gurus. They stated that the pricing was only valid if all promotional credits could apply (current hyundai owner, military, recent grads, etc). Sales person did not even make an effort on negotiating to match the price on Car Gurus.

They responded in a timely manner and answered my questions.

This dealer was very helpful and accommodating. . I purchased the Fusion from them and am very satisfied with my deal from them.

Told me a price & then said I wouldn’t qualify for dealer discounts if I didn’t finance through them. Yuck.

Very responsive to phone calls and questions! Great pricing, excellent staff! Unfortunately, I hesitated too long and someone else got the car I was interested in. If you love it, get it!!

Very helpful

Great service

Very friendly staff.

Excellent

Generic email reply. Did not even reply to the question I sent but wanted to sell me other cars. Very bad feeling.

Excellent experience, nice and friendly staff

Most horrible service I have ever experienced with a new car dealership. They showed me a car that has been advertised for nearly a week that wasn't detailed. The salesman was dressed horrible. He had a shoes on that was split in the soles. Gave me a horrible quote on my Mercedes. I will never recommend this dealership to anyone.

Communication was poor, vehicle wasn't clean when arrived for test drive

They didn't really try hard to get the sale. They ended up with a price figure and pretty much stuck with it and refused to budge.

Terrible experience.... the guy I was talking to hung up on me.

I was misled to believe that the car was ready or the car I was interested in was ready I drove 75 miles to check on the car no one called me to tell me the car wasn't ready so I will never use that dealership again I do have the car that I want and I'm very satisfied from a different dealer

This was probably the wrost experience I've had in any sales place. The test drive was rushed, we were told our car had no body damage, and we were assured the tires were in great condition. The whole passenger side has sustained significant damage and it's rendered the two passenger tires useless. We contacted the dealer the day after, and they completely denied ever mentionimg damage, or the tires. Extremely rude and pushy people. I wish i purchased the cancellation option. DO NOT GO THROUGH LULE OR JOEY (JAWAD? )

Very quick to respond and answer my on-line questions.

prompt call back. I was unable to make the appointment so never visited dealer

very nice to work with

Dealer emailed me to say that the car was sold. The next day they called to say the car was in stock. I told them about the email and they said they'd double check and get back to me. Never heard from them again...

Got one email and phone call. Still waiting for my questions to be answered

The sales person was not interested to work with us when we told him that our budget is $12K. Not sure why he could not take us in the showroom and work with us. Well his choice.

An excellent and pleasant experience.

Willing to do what it takes

This dealer was very helpful

Wow..... awesome experience! Great deal, perfect car, quick sale. The guys were not pushy, so patient and very helpful in my decision. Highly recommend! Thanks Bob and Joey, you rock!!!

Very great I will refer friends and associates

They will keep hounding you email etc and try to say they have people interested in the vehicle you want to buy

The dealer responded promptly but, the car I was interested in had been sold the night before and was still posted online

Disappointed. I spoke with sales person about a car they posted online and he said they have it. I arrive there to check out the car after 1.5 hour drive, and they brought me another car. I told them this is not what I came for and that I called before coming . All they could say was they never had the car and they don't control the website. I mean ....really people! You say you have it over the phone and then you don't have it! Don't play with customers time and energy.

3 different people called from the dealership, asked about another car and gave me the wrong price,

Very good

Very quick to try and help me. Very courteous and professional. Would recommend to anyone.

Dealer sold the car and did not inform me. Even called me to confirm the appt on same day!

excellent reply but not the right car

Well we did get a nice car from there. They advertised a SE Sonta and end up being a GLS. They where not helpful at all barely doing enough to sell me a car. If it wasn't for my daughter wanting the car, I would have walked out of there without buying a car. Beware!!!

I emailed them for more information and did replied soon after the third email never received an email or txt from them till now..... The guy emailing me was Abe.... I guess he wasn't interested in selling the car

Very responsive...

I saw the add on true car for a Hyundai Elantra for 11,000 dollars. When I called the Dublin dealership they sent me an email stating that the car was 14,500. I asked them about the change but no one could give me an answer.

Awesome

Beware of the finance managers. A couple of them will add items to your bill of sale and the cost of car jumps by thousands. They may want to add services and change the length of your contract to make it seem like you're getting the services cheap. I recommend taking a notepad and writing down all terms of the agreement that is made with the sales associate and every detail before being sent to the finance managers office. The sales associates and sales manager are fair and they want your business.

I did not purchase from them but the followups from them was great

The salesman and finance manager were fantastic. I recommend others to visit Dublin Hyundai for a great car buying experience.

Very good experience. Both salesman and manager were gracious, attentive, very patient with my questions and where I was at in the process. Found a car I liked better and a better deal but highly recommend this dealership for my pleasant experience with them.

bought a elantra here, easiest ever

Fast response

Windshield price was way out of whack with price advertised on line. 8k on one vehicle, 4k on the other. And the salesperson didn't know or pretended not to know. They don't appear to play straight.

Great job

Smooth transaction

overpriced

Good price on vehicle, worst customer service I have ever experienced. Ridiculously long wait times to finish paperwork...that was never started. No return phone calls regarding finalized lender info, despite daily requests for status and lender info. Very bad experience. The only positive was the friendly salesman.

They called and email me great company

By the time we showed up it was sold, we were 2 hours away. Nice vehicle good price, lots of people were there to buy it. Was a little upset but Tommy contacted me several days later with the perfect vehicle for my family of 6. Great staff and great internet prices and options. We love car.

Good staff. However did not appreciate being mislead by the staff in regards to how long it takes to process the purchase of a vehicle. 5 hours is a bit too long especially when you are not expecting to be there fit that amount of time.

The car I called on was sold but great experience even though I had to call them they did not call me.

Working with Ron was the best. So easy going and hassle free yet very attentive. I knew if I bought my car through him it was going to be a good experience...and it was!

Not the most hospitable and didn't seem to know their stuff at all. Had the car I wanted but I wouldn't recommend them.

Helpful when inquiring about a particular car - great follow-up and attention. A little less care and follow-up after the purchase of the car when a few things needed to be tended to.

Bait & switch

Dealer responded to our inquiry but unfortunately we couldnt make a deal.

Sal at Dublin Hyundai made our buying experience a very hassle-free and pleasant one. He answered all of our questions quickly and completely, didn't pressure us, and made us feel great about the car we purchased, and the dealership. I would definitely recommend him to anyone looking to buy a new or used car (we purchased a certified, pre-owned vehicle.)

Very friendly communication.

Great response time. Nice inventory.

Sold

Forget the reputation of car salesmen, very honest, upfront, and a real pleasure to work with this dealer. I dealt with Gary, the internet sales manager. Very pleasant and not 'pushy'!!!!!

Modern, clean, we'll staffed, good inventory. They tried o hustle me but can't knock them for that . All part of the game. Make sure you a lot an anternet quote in addition to quote from salesperson. Under a different name.

good response bought car there.

Bought a new Genesis at long last! Very helpful staff!