-
Today 7:00 AM - 6:00 PM (Closed now)
- Make Service Appointment
- View Current Service Specials
Dublin Cadillac
About Us
When you're looking for a car dealership in the Bay Area with a phenomenal selection of Cadillac Vehicles and used cars for sale, choose Dublin Cadillac. Our staff is dedicated to providing you a phenomenal car shopping experience. We know your time is valuable. Research and search for your next vehicle using our fast and convenient website. If you can't find the car, truck or SUV you want, or have any questions, please contact us online or give us a call and we'll assist you. Make sure you take advantage of our Cadillac lease deals and other special offers as well. We look forward to meeting you soon. Moe Warraich - Executive General Manager
-
Today 9:00 AM - 8:00 PM (Closed now)
-
4200 John Monego Ct
Dublin, CA 94568
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Jan 6, 2026
Response from current dealership:
Thank you for your wonderful review, Scottie! I'm thrilled to hear that you had a great experience with us at Dublin Kia. Your recommendation means a lot to us, and we look forward to seeing you again soon!
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
Really helpful and very, very nice people. got me into the car I wanted quickly and were very patient with all my questions
Jul 15, 2024
Response from current dealership:
Thank you for choosing Dublin Kia! We appreciate your kind words about our team and are thrilled to hear that you had a great experience finding the car you wanted. We're here for you whenever you have more questions or need assistance. See you next time!
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
Jun 3, 2024
Great customer service.
Jun 6, 2024
Response from current dealership:
Thank you, Andrew, for your 5-star review! We are thrilled to hear that you appreciated our customer service at Dublin Kia. We look forward to assisting you again in the future.
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
Dealer was very responsive. Followed up on a timely basis subsequent to online request. I shared with the dealership that I had no transparency on when my financial arrangements would fall into place.
May 28, 2024
Response from current dealership:
Thank you, John, for your review and for highlighting our responsiveness. We appreciate your feedback on the transparency of your financial arrangements. If you have any further questions or concerns, please feel free to reach out to me directly. Thank you!
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
My wife and I had a very positive experience at Dublin Cadillac. I had researched the SUV beforehand and contacted them the day before we arrived. The longest part, as usual, was formulating the paperwork and signing.
Thank you for being so diligent and kind.
May 14, 2024
Response from current dealership:
Thank you for choosing Dublin Chevrolet Cadillac for your SUV purchase! We are delighted to hear that you had a positive experience with us. We appreciate your kind words about our diligence and kindness. If you ever need anything in the future, feel free to reach out as we are always here to help.
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
May 5, 2024
Excellent service n they made it happen within hours of me talkin to them. Alex, David and Kiki for there service n answering all my questions
May 8, 2024
Response from current dealership:
Thank you for this amazing review! I really appreciate your business, Randy.
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
Show older dealer reviews 265
My experience was easy, fast, and very pleasant.
Thatâs all I could ask for so I was very pleased with
my experience at Dublin Cadillac.
Mar 26, 2024
Response from current dealership:
I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again!
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
They were terrible, deceitful, and withheld information that the vehicle had been keyed
down both sides (all 8 panels) and other damage was not disclosed until I got there.
I would not deal with this group ever. Their
way of doing business is what gives used car dealers a sleazy reputation.
Mar 21, 2024
Response from current dealership:
Your feedback is important to us, and I'd like to better understand your experience. Please contact me at your earliest convenience. I look forward to hearing from you.
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
Mar 15, 2024
Response from current dealership:
Ed, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Yassin went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly!
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
Mar 11, 2024
I would not go back to this dealership. The initial contact was OK, however, we went through 4
different people of which you can tell it was very impersonal, not good energy at all. We test
drove the car and then at the sitdown, it was just 'blah'. The next day, I receive an email asking
me to scheduled a VIP Test Drive...well, if the dealership and contact would have reviewed
their notes, they would have seen we had already been there AND tested drove it. Even if we
would have loved the vehicle, we would quickly go somewhere else. Not the kind of service or
experience I would want to repeat again, nor would I back to this dealership.
Mar 13, 2024
Response from current dealership:
Thank you for your feedback, Patty. Here at Dublin Chevrolet Cadillac, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon.
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
Feb 25, 2024
Quick and polite response.
Feb 28, 2024
Response from current dealership:
I appreciate you for letting others know about your experience, Ruben! If you ever need anything in the future, please don't hesitate to let us know. Take care!
-Moe Warraich, moe@cacargroup.com
-Moe Warraich, moe@cacargroup.com
Marcos,
Was very responsive, and helpful with all of my questions. Went out of his way to assist me, and kept me updated on the vehicle.
Feb 9, 2024
Response from current dealership:
What an enjoyable review to read, Ernest! It is reassuring to know Marcos provided you with a hassle-free and great experience. Dublin Chevrolet Cadillac’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your time with us. Don’t hesitate to call or stop in should you have any questions.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Jan 1, 2024
good
Jan 4, 2024
Response from current dealership:
Thank you for this amazing review! I really appreciate your business.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Dec 14, 2023
Drove for an hour just to find out they didn't have the car they advertised
Dec 15, 2023
Response from current dealership:
Thank you for sharing this review regarding your experience with us, Miguel. I’d like to discuss this with you further if you could please contact me at your earliest convenience.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Wonderful service. JJ the salesman was very helpful. Eugene the finance manager made the experience painless.
Oct 31, 2023
Response from current dealership:
Thank you so much for this lovely review, Francine! I feel so grateful that you chose to come to our dealership. It's wonderful to hear JJ, Eugene and our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to me. Take care!
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Oct 24, 2023
great love car its all good
Oct 27, 2023
Response from current dealership:
Thank you so much for taking the time to share your feedback with us, Orlando! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
The vehicle I was looking at sold, but they have been in contact to see if they can find something to meet my needs.
Oct 3, 2023
Response from current dealership:
I am very happy to hear that your experience with us so far has been pleasant. Our team takes customer service very seriously and I'm thrilled to know that you are satisfied with our services. If you have any questions about any vehicles or pricing, please feel free to give me a call. I look forward to working with you!
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
I called and asked about Prius plug is available he
said someone is filling out paperwork for it, and
then I called the next day he said itâs sold , at that
time asking price was $12k those loosers lied
unfortunately the car still available but asking price
now $14k I would never buy cars from this
dealership
Sep 12, 2023
Response from current dealership:
Thank you for taking the time to provide us with this feedback, Malik. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the services we offer. However, it appears the impression you were left with following your visit to our dealership is not up to our standards. We would appreciate the opportunity to turn this experience around. Please contact me directly whenever you have a moment so we can discuss your visit together.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Sep 4, 2023
Very professional.
I drove off extremely satisfy with my purchase, and overall experience.
I would highly recommend checking out Dublin Chevrolet.
Sep 7, 2023
Response from current dealership:
Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Aug 24, 2023
Response from current dealership:
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care!
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
May 2, 2023
Response from current dealership:
Thank you for this amazing review and shoutout for JT! We really appreciate your business.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Mar 31, 2023
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Excellent service all the way around. No pressure, knowledgable staff. Highly recomend.
Mar 28, 2023
Response from current dealership:
I cannot thank you enough for your wonderful review of Dublin Kia and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again!
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
A salesman did follow-up
However the car was already gone even though it is still listed on your website
Mar 15, 2023
Response from current dealership:
Tommy, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Jan 12, 2023
Response from current dealership:
Thank you for this great review, Juan! I look forward to working with you again. Take care.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Jan 11, 2023
Response from current dealership:
Thank you for this amazing review! I really appreciate your business.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Jan 11, 2023
Response from current dealership:
Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I am glad that our team made such a great impression on you.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Very pushy and presumptive. Wanted to check my credit before giving a price quote with all the add-ons that are not mentioned in the price as advertised on car gurus
Dec 23, 2022
Response from current dealership:
Jon, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Dec 3, 2022
I saw a car that we like on Cargurus site. Reacted out to the dealership and said I was interested to come and look at it. Received a call from the sale man Mati and later his manager. Got appointment scheduled for the next morning. I live 1.5 hours away so I had to coordinate my ride to get there . Next morning, got ready and a lot to leave and received a call from Mati that the car was still on rental and he didn’t know when it will be available??? What kind of BS is this? How could you know not if it was out in a rental a day prior and for how long? This is straight up nonsense. If the car was unavailable or pending sale to another customer, you can just let me know. I don’t like business that is not transparent and unprofessional like this. I do not recommend this dealership.
Dec 6, 2022
Response from current dealership:
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Nov 16, 2022
Response from current dealership:
Thank you for this amazing review! We really appreciate your business.
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
Sep 28, 2022
Response from current dealership:
Thank you for this amazing review!
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
- Shah Karimi, GM
shah.karimi@cacargroup.com
925-829-8600
May 8, 2022
JT was refreshingly straightforward. Good offer. Ultimately car didn’t fit. Positive experience
May 7, 2022
Our sales agent Sanjay was awesome! Everyone we talked to was very pleasant and helpful. Highly recommended.
May 1, 2022
Even though my credit sucks and I’m upside down on my trade in, Sanji was great with me and didn’t ignore me, he was very friendly and voiced all my concerns. Please give him a raise, we need more people like him in this cruel world we live in.
Apr 16, 2022
Babek was awesome.
Jan 30, 2022
It was really an amazing experience dealing with such a great person JT at Dublin Buick GMC
Dec 19, 2021
Good communication, I did not buy from them. I'm in another state. Bought local.
Nov 25, 2021
Responsive
Aug 26, 2021
Worked with Eugene. Made the sales Experience flawless. Honored the online price and was not aggressive about selling the vehicle.
Jun 1, 2021
They were prompt in communicating with me.
May 3, 2021
quick response
Apr 16, 2021
All though I was contacted within minutes of my
vehicle inquiry with a friendly voice being
salesperson Ashley Chahine, the experience
soon turned sour and continued downward.
The unprofessionalism, lack of vehicle
knowledge, confrontational type attitude, the
inability to make decisions and even know what
is advertised on their very own website,
has pushed me away from purchasing a car
there. It is clear that Dublin Auto Group / Dublin Chevy especially is not
interested in selling cars or training sales staff
on actually how to sell a car.
Mac Pardis was Excellent sales person, no pressure but always available to answer questions. Pleasure doing business with. We love the car. Max called me to let me know the car was out front and would be Readily available amd to let us know it was out front for us to take a test drive Great price for my trade in too
Mar 26, 2021
great
Mar 20, 2021
Dealer didn’t respond to my follow up questions regarding the vehicle after initial contact
Feb 20, 2021
I would give 0 stars for such a horrible experience. We had a 10am appointment and when we arrived we were told there was a family there to buy the car. Without even seeing the inside they wanted us to sign the contract to secure the sale. We asked to first test drive it and after a 10 min test drive we were told the car was sold. If you want to want to feel rushed and pressured, not to mention having to fight with other customers to complete the deal faster then this place is for you.
Dec 31, 2020
Dealership responded in timely manner, offered assistance but did not make counter offer.... I was disappointed but not surprised.
Nov 21, 2020
Raiz was a wonderful person to work with and the buying experience was great!
Nov 4, 2020
Was looking specifically for a Ford Escape With low mileage and all wheel drive, but this model did not meet my needs. They did follow up several times by Email to see if I needed any other assistance.
Sales person Demetrice Wilson did a excellent job . He showed high standard And friendly customer service, communicated well with me, quoted the precise price and good offer to me. Car was prepared when we arrived. Car is good, we like it a lot. His co-workers, Pete and Max were very nice and helpful too.
I recommend this dealership.
Aug 21, 2020
Very poor communication skills by the sales staff.
Aug 19, 2020
Jonathan was prompt in replying to my inquiry. He had the car ready when I got there. All-in-all, service was great.
Jul 30, 2020
I explained that I would like to apply for financing on this beetle and that due to ID theft my score was low they said put in an app and we will work with you never heard back till car guru notified that they sold the car!!! Really incredibly sad that they could not have said anything further at all to someone that contacted them re the possibility of a deal.
Jul 14, 2020
Sukh was very attentive, the car didn't work at this time but am hoping something will come up in the future.
If I could give them no stars, Iâd gladly do so.
From day one, it wasnât good and I wasted time. I
inquired about this vehicle, was told I was
approved and they found a bank to finance me.
After letting them know that I was coming from
out of town to see the vehicle, an hour later I get
a call from the sales guy and he tells me the
manager has that car out as a rental and it should
be back by Friday. I inquired about it in a Tuesday.
Friday I get an email saying the vehicle is now
going to be out til Monday. Monday I email asking
the status and they said it was going to be
returned tomorrow (Tuesday, one week after my
first inquire). Wednesday morning I call and speak
to the team leader of the sales guy and now he
tells me it is out til the weekend. I gave up and
looked elsewhere. It was terrible from the very
beginning. I wouldnât recommend anyone to them
nor will I buy from them in future. Iâm thankful I
found a vehicle in my town, with 20,000 miles
less. #dontwasteyourtime
Jun 25, 2020
I was contacted thru email
May 24, 2020
Actually it was a terrible experience with the
dealership Especially the finance
department. The car I bought from them
after two weeks and I just drove the car
several time the engine died. I am trying to
call the dealer no one answer
May 30, 2020
Response from current dealership:
Good afternoon Essam, sorry to hear about your inconvenience you are experiencing with your vehicle, can you please let me know what make and model did you purchase. Thank you.
Apr 29, 2020
I was offered and given all the help and info I needed. Very professional and nice.
Under the unusual circumstances of Covid-19, we were able to negotiate purchasing the Legacy
in what was perhaps the smoothest auto purchase ever without our going on their premises. The
staff of Dublin Infiniti were polite and prompt with answers to our questions. We did not feel
pressure and are happy to give a recommendation for this dealership based on our experience.
The vehicle was delivered to our home with provisions to ensure the safety of the vehicle from the
virus. Paperwork had all been prepared in advance so the actual transfer took place in our
driveway. Everyone was duly masked and conscious for social distancing. Thank you Dublin!
Apr 23, 2020
I made a reasonable offer of 30k but was declined and no counter offer was made on their part. They didn't even try to offer a lower model. I guess they don't need my business.
Apr 20, 2020
John has been very responsive to my inquiries
regarding the vehicle I contacted him about...have not
purchased yet, but he has been very nice to deal with
thus far.
Apr 11, 2020
Great response. Overall good experience .
Poor communication over a two month period using 3 different sales representatives.
I started inquiring about your 2016 Laguna blue z06/z07 on January 1st of this year. I spoke with "salesman #1" and asked for on further information on the car. I
waited until January 7th without a return call. I called back and spoke with "salesman #2". He gave me a little more information and said he'd work on the trade in
valve for my 2019 tacoma. I sent him the requested photos, VIN, and information. Hearing nothing by January 13th I reached back out to "salesman #2". He replied
that day and said he was still working on it. Again hearing nothing back I reached back out on January 28th but did not receive any further response.
I then did not see the car on your website so I assume it was sold but was disappointed with the service I received. I then saw the car was relisted on your website
on March 18th with a $3000 increase. I called to inquire about the car again. I talked to "salesman #3, he...
Mar 4, 2020
This 2017 Tacoma has been hit and alignment pulls to the right. Back bummer is hang for dear life. Horrible salesman. They would want to fight you if you go to a different salesman. That salesman did this in front of all his co workers. This is harassment to a buyer. Bad business. Don’t go here look at their yelp. Waste of time. They lie about how much they put in their car. It’s an auction car. Don’t pay 30k for this junk. Went there and was dirty and bird poop and a log in the truck bed. They don’t put much in this truck. Just a quick sell. Never will I buy any thing from this dealer.
The internet gut Adam was very short with me, I simply asked for a discount as Im on the car business as well and cut to the chase he said no discounts here. I said ok, he replied with have a nice day. He acted like there was no urgency in selling a vehicle. Good luck with your strategy, sure you lose more deals then you actually make per month, there are times you have to work with a customer to earn there business. Every deal is far from a lay down these days.
Feb 15, 2020
Very good experience. Was interested in a luxury SUV and noticed a particular vehicle on line that I was interest in. When I inquired, I noticed the vehicle was 90 miles away. It was a fair price, however, not worth the drive to make sure.
We have several dealers of the same make and model within 10 miles. Made more sense to look in my own backyard.
Feb 8, 2020
Had a wonderful end to end experience with the terrific staff here. The sales staff led by the excellent Ivan Valencia were very knowledgeable, friendly and professional. Ivan made sure my wife and I were taken care of when purchasing our new SUV, and he answered all of our questions with a smile. I can see why he was recommended and I'd refer anyone in the market for a new car to go see him, he's GREAT! A true professional!
Jan 30, 2020
I called the dealership and the person that answered was not very helpful but she did say that she would have the salesperson call me. He did and when I asked to set up an appointment within 2 days he was not helpful in giving me a call to ensure that the vehicle was still available so that I would confidently travel the distance to the dealership. I thought perhaps they don’t need my business.
Jan 24, 2020
Great customer service over the phone and in person. Everything was ready when we showed up. We drove over an hour to pick up our new truck and it was a pleasure from start to finish
Dec 20, 2019
Very quick and friendly response to answer questions.
Dec 19, 2019
I asked for 3500 and they kept offering 2500. NOt what I wanted!
Oct 14, 2019
Dealership was great to work with. We
purchased a vehicle from Dublin Cheverolet
I have been looking for a Chevy traverse for a few months. I saw this one online and email the dealer. As the dealer was getting back to me via email, my husband was actually at the dealership. He test drove the car and we decided to buy it. The staff at Dublin Chevrolet was amazing. We couldn’t be happier with our purchase. I would recommend this dealership to anybody
Sep 29, 2019
Very helpful with our purchase
Aug 20, 2019
Responded very fast
Aug 16, 2019
Dealership was very friendly and upfront. They gave me very good customer service and what I was asking for my trade.
Aug 2, 2019
The guys called me and I told him I wasn’t interested anymore in the car because I found one I liked better:) He was very nice and called me the next day after I said I was interested in the car.
Aug 1, 2019
Miguel Trujillo is a pleasure to deal with!
Jul 31, 2019
Very nice people
Jul 13, 2019
It seemed like they were busy and took awhile to get back to me. I asked about the price and if there was any wiggle room and i was told no. It would have been nice if i was told “let us see what we can do since you coming from Sacramento”. I really liked the car and but we could not make a deal.
Jul 2, 2019
I had a very positive and professional experience. They were very fair on my trade and the
purchase of my 2019 truck.
Jun 24, 2019
Good customer service
John Q is an awesome sales guy! Charm.. follow through.. not pushy... listens to customers lear when explaining paperwork and best of all FOLLOWS UP with phone call, text or email. On his days off he replies back and sets you up with a colleague if need be! Have yet to purchase still but they are a friendly & welcoming and so far I feel They’re for the customer!
Jun 18, 2019
Great customer service and made sure I was taken care of. Happy with my experience with them.
The first person who replied kept insisting that the car I inquired about was not a Monte Carlo. I then called the dealership and spoke with someone who said it wouldn't be on the lot til maybe Thursday, which is silly. Why advertise a car that noone can come check out? I may call him back then and see if it is actually available. Hard to give a rating yet.
May 28, 2019
We received a call the following day from the dealer.
Looks like bait and switch.
Checked car is available, 30 min later was on my to dealership when rep called to tell the car is sold but they have other cars for 2k more. No thanks.
BTW car is still on cargurus after a week.
May 18, 2019
Response from current dealership:
Rauf my name is Jack Mahal I am the General Manager here at Dublin Infiniti. I would like to apologize for the inconvenience caused in your shopping experience in regards to inventory. Could you please email me at jagjitm@cacargroup.com and give me more details on who was helping you and what car you were looking at your feedback is very important to us here to improve and make sure situations like this do not occur again. Thank you hope to hear from you soon.
Best Regards,
Best Regards,
Mar 13, 2019
Max Pardis helped us a lot
Feb 28, 2019
I found the truck I wanted. Brandon was very helpful, he helped me make the progress very fast and easy. You guys have a very good team, thank you and keep up the good job. Cheer Sir
Feb 8, 2019
Quick response to sales inquiry.
It has been an exceptional experience working with GSM Joe Mesa and Salesperson Lance Quevillon at Dublin Chevrolet. They answered any and all of my questions and even forwarded pictures without delay although I'm in VA and they are located in the Bay Area. Lance is a car enthusiast and many times we just discussed cars in general, not just about the actual vehicle I was interested in. He is the type of salesperson that puts you at ease and really worked to achieve the mutual goal. Joe helped immensely putting fair numbers together and even making arrangements to get the Corvette shipped to my local Chevrolet dealer in VA.
I have been a high-line European Manufacturer Area Service Manager for years and have seen a lot, good and bad.... These guys really impressed me !!! I highly recommend the dealership which I don't do all that often.
A great job and thanks to both of you for your help - I'm really looking forward to seeing that green Corvette sitting in my driveway....
Tim
Jan 1, 2019
Very polite, quick online response, price quoted was higher then CarGurus posted price. I only wish dealers would post if price is nonnegotiable.
Dec 19, 2018
I appreciated working with Jonathan to explore doing a deal. It was a very nice car, but unfortunately, not the right color, so I passed it up.
Dec 12, 2018
The dealership created a very good experience. The salesman that I worked with was Adam who was professional, respectfull and timely with the vehicle information. The finance manager,Ruben, was equally professional and was accurate with all information. There were no hidden numbers. or stressful moments, or what I would call parlor tricks. From start to finish it took around two hours and I think that’s mainly because they were busy. I would highly recommend checking their dealership out if you’re interested in a Cadillac. Ask for Adam.
The person that answered the phone what’s rude. He didn’t know
anything about the car the listing is incorrect I tried emailing
somebody and they were just as rude and didn’t know anything
about the car .
It was listed four different places with different details and miles .
Edmonds was kind enough to send me the first page of the Carfax
so I know how many miles are on it and it’s not 150,000
Oct 28, 2018
Easy and fast
Oct 28, 2018
Very professional, very smooth transaction. I've bought 3 vehicles now from Dublin GMC and highly
recommend them.
Oct 10, 2018
Very responsive, informative and honest.
Sep 29, 2018
Promptly responded, answered my questions. Just couldn’t put a deal together!
Sep 1, 2018
Bought the car
Aug 26, 2018
Dublin responded promptly to my inquiry and answered all follow-up questions. Would recommend them if you are looking for a new Cadillac.
Aug 13, 2018
Dublin Chevrolet was hands down the best auto dealership we have ever dealt with. We found the truck on CarGurus (awesome website) & headed north to pick it up. Roy was amazing to work with & so personable. Luis handled the paperwork & was quick & super helpful. Go Dublin Chevrolet!!!
Not happy with their service... I asked the sales person if the vehicle was available before driving 1.5 hours to the dealers location.... The car was not there it was sold.... But what bothered me the most is that they did not try to keep my business by offering me a car from their lot that was actually there.... They tried to give me a deal on a car that was not even there... Telling me I would pay for that car and they were gonna deliver it later.... My wife two children and I spent close to 5 hours waiting and trying to make the purchase but quit honestly this has been one of the biggest wastes of time of my life.
Jul 27, 2018
The stuff sucks this guys won’t own up to their word I went to buy a car, I spoke to one of the sales rep over the phone we had an agreement when I get there they made wait about 45 minuets just to tell me the sold the car to someone else.
Jul 15, 2018
Was contacted quickly, but I already purchased another car
Jun 26, 2018
Other than referencing a particular make and model, the dealer completely ignored what I said I was looking for. Notes from the dealer read as if they were written by a bot or by someone who paid no attention to what I said.
If that's the way they respond to potential customers from this site, then I have no desire to do business with this firm nor to continue to use this site.
May 31, 2018
I did not leave a phone number. I was emailed within minutes of my inquiry. After the honest answers I've received from them regarding tax credits, dealer incentive and manufacturer incentive, a new 2018 Volt just did not pencil out for my needs so I am proceeding with a used volt or leaf. My over all experience with Dublin Chevrolet is a great one.
May 31, 2018
very responsive
They have totally screwed up the price. They have sent an email with price
info, and then I made an appointment and visited. All of a sudden, they
said the given price was wrong and offered ordinary discount. I quickly
ended the conversation and went home. I never go back to this dealer
again.
Apr 3, 2018
Told them I was gonna buy the car forshure and then they sold to an auction
Mar 23, 2018
Set up afternoon appt. after rain finally stopped falling and took public
transport from San Francisco to Dublin CA. Located Roy Montana in a few
minutes after arriving at dealership and was quickly taken to view the ATS.
Looked as good in real world as it did on Web site picture so I asked to
take for test drive. Montana was very accommodating in helping me find
type of roads I wanted to test car on. Got back to dealership as proceeded
to negotiate slightly lower price as I had to trade to bother with. On the
whole, this is the best experience I've ever had buying from dealership.
The only negative was the massive amount of paperwork involved in
Cadillac GM certified used purchase rules. I would recommend to friend
enthusiastically. Want a new or used GM, go there.
Mar 6, 2018
Besides the time it took to go through the car buying process, they met or surpassed all my expectations!
They had great follow up, but the in person experience was definitely lacking. We sat around for an hour while they tried to locate the car. They thought it was at their sister location down the street, then it wasn’t. They kind of strung us along for a while and we finally ended up leaving after being extremely low balled on our trade. I decided to come back the following weekend after they called to tell me they no had the car. I’d been to another dealership and received another (much higher estimate) on my trade in the meantime. So I took that estimate with me and went to go see the car. The car was ok in person but they still stuck firm to the low estimate on my trade. I ended up buying a 2015 Acura RDX with the tech package, with only 20K miles for $500 more at another dealership. The other dealership gave me a much higher estimate on my trade and the paperwork was a breeze.
Mar 2, 2018
I went in to look at a new 2017 camaro and test drove it, was very happy until I found out I didn't qualify for 2k in rebates because I haven't owned a Chevy since the early 2000s so I did not end up buying it, but was treated well
Feb 9, 2018
They were very courteous and offered a test drive.
Dec 30, 2017
I was contacted right away
Dec 5, 2017
Great
Nov 15, 2017
Buying was easy but had to make another far trip back to sign papers because their system was not working
Nov 2, 2017
not good experience with the dealership. reserved the car and was told the
car was sold the next day.
salespeople try to upsell me on other higher priced car. typical bate and
switch tactic.
would not recommend.
Nov 15, 2017
Response from current dealership:
We just wanted to thank you for taking the time to respond to our two question email survey. Our customers are very important to us and we truly appreciate your honest feedback. We are constantly looking at ways to improve, and your review helps us identify areas we may need to work on.
Nov 2, 2017
Great service!
Oct 19, 2017
John Kada was en excellent salesperson. However after I purchased the CPO car, there were several emails from different managers who pledged excellent customer service. After I responded with minor issues and complaints, I never got an email from any of them. Makes me wonder now what they mean by excellent customer service
politely persistent and professional, how ever once reading about the
FIAT500 low score in dependability and customer satisfaction I was spooked
away from the fiats on my 2nd day looking for a car. the low scores came
from consumers so unfortunately, i did not give them a chance. A+ in
responsive and informative. and available and inviting.
It was confusing at first because 3 salesmen contacted me. Eventually a
week later, I bought the car from the salesman (Omar) who kept me updated
on the availability of the vehicle. Even told me that someone had borrowed
the car for a day for an extended test drive moments before I was about to
leave my house for an appointment to see it. The buying experience was
pretty painless, despite being a very lengthy process due to a couple
unforeseen obstacles that affected the timing.
Jul 29, 2017
Went to dealership after I was told vehicle was there for a test drive. The car couldn't be found. They ask if there was any other car I would be interested in. They also said they would locate the car and contact me. I have not heard from them about the car I was interested in. Instead I received an email about the inventory that they have if I was interested in buying a car.
Aug 1, 2017
Response from current dealership:
Thank you for being such a loyal customer to us over the years, we truly appreciate your business. We want to make sure you continue to be a loyal customer for many years to come, so we hope you’ll allow us to continue to look at this issue further.
Jul 20, 2017
We were told the vehicle we were buying would be detailed with carpets cleaned because of a cigarette odor and they didn't do it. Even after multiple assurances that it had been done it still wasn't. The sad part was the lack of honesty on their part. We love the truck though so we're dealing with the odor ourselves...at a cost of more than three times the 185.00 they gave us off the purchase price. It's just sad that some people will say anything to make a sale. All we asked for was honesty, and a detail. I must say that Ray in Finance was this dealership's saving grace. Wonderful person to work with!
Jul 26, 2017
Response from current dealership:
Please accept our sincerest apologies over this. Thank you for bringing this to our attention! Your experience with us is very important to us, and this is far outside of our usual standards. We do appreciate your business and we would like to make this up to you. We hope to see you again soon!
Jul 4, 2017
They called and sent me updates on prices great
Jun 27, 2017
The salesman I spoke was truthful.
Required on this vehicle several times through
email and text! Was very interested and once the
guy Vince call never got back to until it was sold.
Was very disappointed.
Jun 8, 2017
Response from current dealership:
I have read your review and I would like to thank you for bringing this issue to our attention. We believe in being honest, friendly and professional, while providing 100% customer satisfaction at all times. We hope to regain your trust the next time we see you.
Jun 3, 2017
The dealer contacted me right away and I test drove the car.
I ended up not purchasing the car but did not feel pushed or hurried in anyway.
A pleasant experience.
May 30, 2017
Called back right away and said he would call me back if they had it in stock. I never receive a call back.
Jun 8, 2017
Response from current dealership:
Thank you for taking time to let us know about your experience. Customer feedback is what helps our business grow and improve, so we appreciate you taking the time to inform us about your concerns.
May 28, 2017
Great service, communication, and follow through .
May 26, 2017
Did not answer question I submitted twice. Ad picture differed from
description in ad.
Jun 8, 2017
Response from current dealership:
Thank you so much for bringing this to our attention! We value you and your business and are committed to earning it, every visit! Thanks again for taking the time to leave your review.
May 11, 2017
excellent!
Mar 24, 2017
good follow-up. thanks.
Feb 28, 2017
Was interested in a truck they had for sale. So I
called about it. First guy pretty much brushed me
off...it was obvious he didn't care about making a
sale. Next guy said he would get back to
me...seemed helpful at first. But now it's day 5
and still no call back. So screw them. I went and
bought a new truck somewhere else. Bad at
business. Extremely don't recommend.
Feb 26, 2017
I would never purchase from this dealer. Tried to purchase ran my credit, they didn't want to sell me the car out of state. They knew I was out of state then said they couldn't because if there policy. Still ran my credit. Then Kiefer said he is working on it and will have me wire the money to them. Never heard back but was told they had another buyer. Kiefer and Anthony not professional, wonder how they would feel it they were treated like this. -
Feb 18, 2017
The car missed one key and the manual and quick start guild were soaked
and dried before that makes the pages can not be separated. They did not
tell those to me in the purchase process. And after 25 days from the
purchase I still have not received the title (pink slip) from DMV yet.
Feb 17, 2017
Dealer responded quickly and was very nice to talk with. Although my son found another Ridgeline near his home, I would definitely recommend this dealer to anyone who is looking for a great experience. Dealer was not pushy or overbearing. High five to the seller
My sales rep, Ivan was very patient and helpful with answering all of my questions. I flew up and drove my dream car back 400 miles, all in the same day. He picked me up at tbe airport, drove me to the bank, on our way to the dealership, and even offered to get me a sandwich from Subway, while i was signing, because he knew I hadn't eaten, since breakfast. It was a long day for me, from start to finish, but we'll worth it. I would definitely do it again.
Jan 11, 2017
Very courteous and responsive. I let them know I had chosen another
vehicle.
Jan 2, 2017
They followed up consistently and were very attentive, they just did not have a car that we were interested in.
Dec 27, 2016
Tried to charge me more than the over the phone quote, finally realized mistake and would only come down $100 ($600 total). Highly unorganized and wont negotiate much on price.
Dec 21, 2016
Fast response but no negotiating on price.
Dec 9, 2016
Dealer was less than interested in my desires for a vehicle trade and
purchase. Good example of this was their trade offer for my vehicle, they
offered 6,000, I received 10,000 from another dealer!!!!!! Almost sounds
ridiculous, but true.
Dec 6, 2016
I was contacted in a timely fashion but the car has too many miles.
Nov 29, 2016
Manager has been responding to my needs,its me thats been laging,want this car from this dealer,just don't have loan for it
Nov 10, 2016
The sales guy (Joe) was great! He got back to me right away. I didn't end up buy the car but had a great experience.
Nov 7, 2016
Dealer said he would call me back l! Didn't even have that was advertised ! I give them one star for answering the phone
Sep 28, 2016
Talk to Ron Smalley he went all out to help me get a good deal
Jul 6, 2016
good follow-up
May 1, 2016
Only worked with them briefly. Very responsive and seemed like straight shooters.
Apr 14, 2016
I was unhappy. The salesman didn't know anything about the
vehicle.
Apr 12, 2016
Very helpful and I had forgotten the car salesman man had set
an appointment aside for me because I was contacting so many
dealers. He was very nice and not upset at all.
Mar 28, 2016
They were excellent to work with. Contact was quick and easy. They told me everything I wanted to know. The only person that was slow to act was me.
Mar 22, 2016
Pleasant experience. I went in knowing what I wanted from seeing it on the
internet. No pressure to buy extended warranties. Got in and out quickly.
Mar 21, 2016
We were there in the raining day and was
hoping we will be bring this car home but
first we got there waiting for about 15
mins for the sales to looking for the car
we want then finally we found the car and
stand by the car waiting for sales to bring
the car key then there come one guy
drive our car away...( have no idea what
just happened?) it got to the point we
were tired to wait so the sales told us
earlier that guy drove our car to walnut
creek to show other customers ...it was
so weird....we were so exciting and ready
to buy this car and it end like this
No customer should be treat like this...we
whole family there in the raining day to
buy a car and it end up other worker
drove away in front of us to walnut creek
to show others ....seriously?!
Mar 21, 2016
They responded quickly and in different ways. It
is entirely my fault that I missed out on this
killer deal and didn't get to work with them.
Feb 24, 2016
I did received an email response for a car I inquired about. I followed up with the dealership/internet sales manager to receive a CarFax for the vehicle. I never received a response. So I decided to call the dealership directly, just to find out that the vehicle had been sold! It would've been courteous of the internet sales mgr to respond to at least let me know the car was sold. I would've have droved an hour away to purchase a vehicle that was not there.
Feb 4, 2016
Very courteous and communication was
excellent despite not buying my car from
them
Jan 24, 2016
Response time to my email's was very
slow and sometimes no response at
all....eventually the truck I was
interested in was sold...
Jan 12, 2016
Returned email quickly, did not
buy but dealer was helpful and
responsive
Dec 29, 2015
This is my second vehicle purchased here,
they have a huge selection of vehicles they
don't rush you I looked around and tested
some cars and finally after several trips I came
home with a 2016 platinum escalade. I think
this is the best place to buy your next
vehicle.they treated me kindly . I'll definitely go
back again.
Dec 29, 2015
Was disappointed, advertised with no
price and no photos available.
Dec 21, 2015
The salesman that contacted me was helpful but they sold the
car I wanted an hour before my appointment.
Dec 21, 2015
Very good sales presentation. Michael
was very professional.
Dec 18, 2015
Quick response to initial inquiry.
Continues to follow up.
Dec 2, 2015
Excellent service and deal. Richard the
Internet Sales Manager wnas excellw,t
to work with. Veey knowledgeable and
fair.
Nov 16, 2015
Good
Oct 29, 2015
Responded quickly with vehicle details
Oct 2, 2015
Purchased a CPO car, only gave me one set of keys. They are required to provide 2. I emailed everyone on the internet sales team, the general manager and did not get one response from them. Very poor service. Would never buy a car from them again!!!!
Aug 25, 2015
Very prompt & professional.
Aug 4, 2015
I Purchased Vehicle.
Jun 16, 2015
Excellent customer service!
May 15, 2015
Super easy!
Apr 26, 2015
Responded to inquiries courteously and timely.
Apr 18, 2015
Not very helpful. Multiple
contacts, different responses to
same questions.
Oct 23, 2014
Worked very hard for my business
Sep 24, 2014
Great
Sep 10, 2014
Helpful
Aug 22, 2014
Open to my needs and help me
better understand the process of
buying!
Aug 2, 2014
It took me several requests to finally get
a response, but when I did they
answered all of my questions.
Jul 30, 2014
dealer response was slow and never fully answered the questions.
Jul 16, 2014
We had a good experience working with Dublin Chevrolet.
Jun 8, 2014
THEY lIED tO me..had me drive to the dealership , than told me the
car I wanted was sold
May 8, 2014
Ok but slow
Mar 8, 2014
Stress free buying.
Dec 30, 2013
great
Dec 20, 2013
Responded right away! Very helpful and polite!
Nov 26, 2013
The dealer did not provide the auto manual for vechicle purchased
Nov 23, 2013
Had a great experience, honored
the Internet price without hassle.
Nov 21, 2013
excellent
Nov 14, 2013
Dealer did contact me. Was only one of two that did. I had found my
new vehicle before I was able to visit them, but did appreciate the
contact.
Oct 4, 2013
Great customer service even though we did not close this time.
David Haines excellent.
Jul 25, 2013
Bought a vette from here. Sales manager John lied about warranty on vehicle. Didn't find out truth about warranty until I got to Finance. Almost didn't buy car. Was given due bill to have mobile company come out to repair little paint chip under car. Was promise within a week from purchase. It's almost one month now and still haven't sent out anyone. They are just giving me the run around even though I have a due bill on hand. Please stay away from this dealership. They lie, bad customer service, once you buy a car they don't care about you or what was promise on the due bills. If you don't believe it, try for yourself.
Jul 18, 2013
I don't like going car shopping
But this place made it easy..very
Honest and not pushy..thanks..
Jun 30, 2013
King and Jin were very helpful n professional.
Apr 29, 2013
ClassA all the way!,,, Dante green is the best he has a kick back no
hassle approach and went above and beyond for me.
Apr 11, 2013
Very helpful staff.
Apr 3, 2013
made deal over the phone. great experience but paperwork took a long time
Mar 12, 2013
I made a verbal offer to a salesperson who responded to my inquiry and never heard back again...
Feb 20, 2013
I visited several dealers during my search for a car, and Dublin Chevrolet was by far my best experience and the one that I ultimately ended up purchasing a car from. In particular, I found that the sales manager is very reasonable and hands on in understanding the customer's needs. The salesman was also very responsive and made sure everything was done to my satisfaction.