Drive On

Wouldn't give me a copy of title and purchase of sale for my bank gave me a run around

I’ll start off by saying, when we arrived the sales reps were very nice. They gave me all the paper work, gave me all the time in the world to take a look at the dodge charger that I wanted. The price that was online prior to going to see the vehicle was at 33,000. As I’m speaking to the rep and he’s bringing me mock numbers the vehicle final price ends up at 52,000. I left the dealership a little upset and ultimately disappointed. A few days pass and I see they raised the price of the car from 33,000 to 42,000. Leads me to believe this dealership is misleading and scandalous

The vehicle is a dream car and price I am so hesitant about it as the dealer they did communicated but have not seen more emails or approaches.

Sketchy pricing!

Trash. They post fake price just so they can bring you to the lot. Very dishonest. Every car that you see on this dealership add extra 10k and you will get the real price. Avoid them

Good follow up

I wish I could rate lower then a 1 star. Terrible, I won't even recommend anyone there. Worst dealer I've ever dealt with. Such a shame because I really had my eye on a car and they could have sold the car to me and now look. The car is STILL sitting there waiting for a buyer. They give you all the paperwork, have you sign things, have you go to the other location in Yonkers and leave you waiting to see someone. Waited 45 minutes and ended up leaving not 1 person called me back after leaving numerous messages for them as they never even told me if I was approved for the car or not, pushed and pushed for me to take the car the same day which then is when they were sending me to the Yonkers location to speak to the loan adviser or whatever. Again nobody followed up and they lost a customer.

Dealer tells me to come in and see the car. I schedule visit , they sell car and don’t tell me. I show up to car sold and they offer something “similar” completely different model lol

Do not do over the phone or online pricing. Probably cause there dealership does mark ups. Lost a potential and interested buyer.

Very respect good dealer thank you

Highly responsive.

Eastchester reps contacted me promptly and ensured that I had a copy of the CarFax report. They also followed up to see if I had any questions regarding the car. Although I did not purchase the car from their dealership, I would consider them in my car purchasing- they are very responsive and helpful.

They stopped replying to my messages

This was a horrible experience. They use really bad tactics where they tell you there is a car available then you go there and it’s not and they try to upsell you something else very cheap and sleazy tactics do not buy from.

Don’t be fooled by the advertised prices because they give u some bs about that’s only the price because and only for a $3500 trade in credit and $1500 when u finance, you can’t pay cash you have to take out a loan, no matter what for at least three months, and they tried saying there was some type of document fee, not DMV fee, not bank fee some document fee, which in 28 years of buying cars I’ve never heard of and it’s 600 extra dollars. It’s a terrible deal dealership. Do not go there.

I can only speak for my personal experience with this dealership but I would never buy from a place like this! They do not discuss price over the phone which is shady but ok, that's their policy. My gripe is I asked them do you guys charge ridiculous dealer fees that cost thousands of dollars in an attempt to bait people with very low online prices and then hit you with a 5k dealer fee when you get there. The lady said and I quote, Sorry sir I cannot discuss that over the phone. That an all she had to say, this place is shady as hell, No legit dealership functions this way only ones who arre trying to lure inexperienced customers in and screw them over. avoid this place like covid in 2020

They contacted me so many times and they followed my interest also they offered so many cars and if I need a specific car they can get it for me

Scammers,that’s what they are,when I did the appointment I specifically asked if they have any extra fees beside registration,title,DMV paperwork, and the answer was NO.So when we started to do the paperwork the sales guy added $ 4300 dealer fee and 2700 DMV fees,even the trade in we agreed to a price but sales person put in computer $1000 less.The car was listed with no accident,but when we checked the CARFAX,the car had 2 accidents,they tried to convince me that are minor accidents.So I left wit out getting the car,I would recommend this dealer to nobody.

Stay away from this Dealership. They add lot of stupid fees, drove many hours to buy a car, and the price on the end was totally different, they add almost 10k on fees, work experience.

The real price of the vehicle was almost $ 7,000.00 more than the listed price.

Garbage bate and switch BS after driving 2 hours, (having , asked if the price was accurate before hand and sent them a text with the listing in question ). Upon arrival price went up $5K, first i was told that it was typo after showing them the text i was told prices fluctuate, walked out that minute, Good riddance .

Informative and timely

Friendly service and did what they said they would.

Spoke to Odelise who “made an appointment” for me to see a truck I was interested in. She knew I was driving an hour each way and had to get my kids from the babysitter at a certain time. She guaranteed that I would be able to negotiate the price of the car as the sales reps only talk numbers in person. I walked in and the show room reeked of a pungent odor, it was 1,000 degrees inside and they didn’t even have the truck at the dealership it was in “storage”. I never got to even see the truck bc the child that was scheduled to help me came back with a number that was not the advertised $29k but with a $32k plus tax. I called Ofelise after I left because I was very upset about the entire interaction. She told me she would call the manager and call me back…: it’s been day and still haven’t heard back. It’s terrible business, this place will not last long. I should have known bc as I was walking in someone was walking out and he said to me, “do not buy a car from this place”.

One thing I can say is that the customer service at this dealership is amazing, I came in for my appointment and was very happy with the way I was being treated, alilexis was very helpful and was giving me all the information I needed to know and Stan was an amazing salesperson I 100% recommend Eastchester certified motors to everybody!

Only five stars goes out to this dealership! They got me in my cars of my dreams and worked with me every step of the way please send everyone to Eastchester certified motors where you will be treated like family

Sent in online request for a picture of the bottom of the car they had listed along with total out the door price for a vehicle they showed in stock. Was told they only provide out the door figures in person and that they also do not provide pictures of the underside of a vehicle as the don’t have a lift. lol… not really upset about the picture thing but the fact that they will not provide total cost means they are going to add thousands to the very good price they show online. I saw couple other reviews that also experienced this. My advice would be to not bother with these people. You are warned..

I was excited to purchase this car after saving up for several months. I drove there twice- an hour and a half each way. When I made the deal and returned to complete the purchase, I was hit with an additional $4000.00 ( yes! Four thousand dollars). The car had some issues which they said they would fix- but somehow I was doubtful. It seemed very shady! Needless to say, I walked away after wasting 2 days, gas, time and my dignity! By the way, they gave a 2 star rating. That should’ve been the first RED flag!

They are scammers! People they dont show the real price! Thai bmw was listed for 24.000$ but in reality they added 4000$ more when you whant to buy it! They add this so call fees for inspection

Asked for a manager to purchase this car in full with a cashiers check, wouldn’t give me an out the door price requesting my presence, like the car can’t be paid for an shipped/delivered to me with no problem. In my opinion they do not want to sell cars, it’s too many dealers to go thru this bs

Horrible service! They said you can only view the vehicle by appointment, but once I got there they said the vehicle sold. Don’t waste your time on this dealership!!!

I put a deposit on a car and the next day they sold the car to someone else. Unbelievable. And…I still have not gotten my deposit back and they are not responding to my messages into them. Stay away!

They were very communicative.

I would give them if I could. I went down from a two hour ride to look at this piece of garbage. I wouldn't give them 1500 for it never mind what they're asking The car stunk like cigarettes trying to cover it with air fresheners. The car was filthy upon my appointment arrival the sunroof was leaking. The car was the radius car I've ever wasted my time looking at never Again will I even entertain the thought of looking here. Nothing but garbage, unprepared junk that they sell.

Answered all questions

I will never recommend this dealer! I went from Jersey paid $35.00 tolls to buy Chevy Suburban premier they have three of them our sales person was “Jay” what the dealer do they mark down the lowest price on line to attract the buyers when we finally we decided the price he added $9000.00 as a dealer markup!! How you feel after wasted your whole day.. stay away from there trap. Chris

This is dealer is a con. They advertise great prices, but when you contact them they say you have to to the dealership in person in NY. They will not even take a deposit to hold it while you travel there. I am sure the vehicle and price you want will not be there when you get there.

She was really helpful

Car price is not what is listed! Ripoff! 4,000 more at dealership then what was listed on CarGuru. They get you in there and tell you the price is if you have a trade in and financing assistance.

He’s a good guy and even his sales manager sara all of them are wonderful.

Excellent service Mr Polanco Christian is an expert in sales easy process it took less than 3 hours Highly reccomended

Excellent buying experience

was contacted by the dealership Kami Rodriguez ,was nice enough to schedule me for an appointment that I made but unfortunately could not make due to a family emergency , will try to reschedule again for Friday . but quick reply from the dealership and prompt service has drawn me to trust this dealership and see what deals they have to offer .

Good

One hour before the appointment, dealer called to confirm the appointment. Once at dealership they told me that the car we had discussed (so the car I was there for) was sold the night before. I traveled 50 miles to get on time for the appointment only to find out that the whole thing was a scheme to lure me there and offer other cars. What a shame!

Misleading , they won't sell me the vehicle for cash , instead they insist that I apply for financing so can double the price of vehicle , and they asked me for $14000.00 down , at first they asked for $8000.00 down and after they went and run my credit with a hard inquiry , they came back and asked me to put down $14000.00 . it was a waste of my time , and they put a big dint on my credit score with a hard inquiry .

Overall i had a fantastic experience with Indy and Eyaz. They treated me like family and got me a nicer car than the one i came in for at a lower monthly payment and lower overall price. I was astonished they truly valued me and treated me excellent. No long wait great customer service 5 stars!

When you go there, they will increase the car price at least 8,000 more than the advertised price. Certification price 5,000, dealer fee 2,000. Stay away from this.

Had to reach out to the dealer for them to respond. I explained I was very interested and wanted to make a purchase the same day but they didn't seem to care. When they did respond it was slowly with one word answers.

I was extremely interested in this car. I couldn’t make it in on that day. I talked with the dealership and asked them to hold it for me until the following day. Unfortunately, they said they couldn’t hold it and I would have to take my chances. The car sold on a very day I asked them to put a hold on the car or let me make a deposit on it over the phone. Neither of the two options were acceptable. Very disappointed with the actions or inaction of this dealership.

Never buy a car from them worst customer service ever. Called Multiple times for 2 to 3 weeks nobody ever called back finally spoke to somebody made an appointment. Drove an hour down there went to go test out drive the truck and couldn’t even drive it because they had no plate. Salesman was really no help and clueless as well as office staff. Asked to have manager call me still waiting for 3 weeks now. Also cars advertised are wrong details and equipment do your research!! I was asked to amend my review which I refuse to do and stand by what I stated in first review. I read other reviews and they state what I said also. As far as me storming off was because I called multiple times with no response finally made an appointment drive over an hour for them to say I don’t have an appointment then no plate available to test drive . How do you only have one plate as a dealership. As far as advertised vehicles they said leather interior one also said said sunroof and neither one had those

$24,600 online. $34,600 with fees after a test drive. Stay away

nice

Very helpful. Nice and went beyond. I purchased a Cherokee 2020 I love it and the service is great. I’ll send a few people over there to purchase a car

Very Professional

the dealer agent was courteous and accomodating.

I had an incredible experience at this dealership. My sales representative Eyaz was very humble yet informative and helpful at the same time. He not only showed me the car I came for, but others which matched the price range and features I was looking for in a vehicle. Thanks Eyaz and the team at Eastchester! Right vehicles at the right price all done in a timely manner. 5/5 star experience, would highly recommend!

Dealer did not post photos of vehicle. When they did reach out to me in my response to a request for more info, I asked for photos. Hours later they sent photos which did not match the listing. When I pointed out that the vehicle in the photos is not what was advertised, they said it was the wrong car and would send new photos. Two days later I have not received photos of the car. I do not trust this dealer.

Good customer service so far

Helpful, very friendly

The price they listed on these 3rd party website is not the price they are actually selling it for. I understand there will be sealed fees and such but on top of that they didn’t include about another 3k of warranties which should’ve been included in the original listing prices. Other dealerships aren’t doing this on these 3rd party sites and is very misleading. Shady business tactics which I don’t appreciate.

It took several emails and a phone call to get a Carfax from dealer....

They were nice and the salesman was helpful but they have over $3,000 in hidden fees

Typical dealer scam. READ THE REVIEWS. Trust what people are saying. As soon as they talk numbers with you they will add $10,000+ the listed price on CarGurus. Get this, when calculating your down payment, instead of deducting it from the listing price they add it the total cost. This dealership is laughable honestly that makes no sense. Then with the illegitimate fees like a pre-delivery inspection they add on top of that(not taxes and required fees). When they came out with the numbers the car was $13,000 more expensive then the listing. Do not fall for this. Do your research. Trust the reviews.

Excellent

Sales person told me she would call if car sold late afternoon before my appointment the next morning and nobody called me. Luckily I checked the website before leaving my house to find it had sold. Unproffesional

Yes, thank you for contacting me. I am still looking for a newer vehicle though!

Amazing dealership!! I was in and out within an hour. Sent in my credit app online, they got me approved in no time. All I had to do was sign the paperwork, they helped me add insurance and I was on my way. By far the smoothest experience ever purchasing a vehicle, I highly recommend them!!

The pricing they post online is a complete sham. I asked them for the “out the door price” of the vehicle I wanted to purchase (meaning the cost of the vehicle including tax, title, registration and normal documentation fees, etc.). They came back with an “out the door price” that was approximately $9000 higher than the advertised sale price. This is about triple the fees should’ve been for the purchase of a $30,000 vehicle. I asked the financing manager that I was speaking with for a break down of the additional cost associated with the huge price increase. The answer was absolutely laughable. No joke - He said they charge a fee of 20% of the advertised sale price in order to give you the advertised sale price. This translates to the actual sale price of the vehicle being 20% higher than advertised. Then they put the normal fees (tax, title, registration, documentation fees, etc.) on top of that. Totally deceitful. They are just trying to confuse people with false numbers.

Great service! Very knowledgeable and honest staff. I highly recommend to anyone looking for a reliable vehicle . Thank you!!!

Absolutely waste of time they said the down payment is not included on the Internet price and on top of that I had to pay them maintenance for the car that Added up to 35,000 with the down payment and extra charges, and still got a pay the taxes for the car and the interest on the loan, 35,000 and taxes plus 9% on interest for a used car would easily be close to a price of a new one! Clearly a ripped off, it’s true they will literally take you to their website, and show you a letter that states that the down payment will be added on top of the price on the internet. And don’t come here saying! Are you sure you reviewing the right dealership The guy on picture 4 left side took me in and because of pictures I can say it’s clearly that dealership