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Dream Nissan Midwest
About Us
Enjoy a Free Lifetime Warranty, 30 Day Return Promise, and the easiest buying experience in the region here, at AutoCenters! You can even buy your vehicle directly from home without stepping foot in our showroom. We are the auto loan and pricing experts in the St. Louis region. We don't just claim those distinctions, but our reputation, repeat business, & years of success speak volumes. Just a short drive East of St. Louis, MO - we're conveniently located to serve the entire Metro Region and beyond. We're near you! Our inventory is always stocked up with 400+ New and Used vehicles including Nissan Rogue, Nissan Titan, Nissan Altima, Nissan Kicks, Nissan Pathfinder, and Nissan Sentra!
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Today 9:00 AM - 6:00 PM (Closed now)
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1825 E Edwardsville Rd
Wood River, IL 62095
Our Amenities
- Free Nationwide Lifetime Warranty
- 30 Day Return Promise on New Nissans
- Complete Online Buying with Free Local Delivery
- Personalized Customer Incentives, Freebies, and Deals - Just Ask!
- Free Fountain Refreshments
- Free Coffee
- Free Hot Dogs
- Finance Options For All Credit Types
- Children's Play Area
- Free WiFi
- Comfortable Waiting Area w/ TV
- Genuine Nissan Parts & Accessories Store
- Express Service
- Free Vehicle History Report
- Licensed Vehicle Appraisals
- Free Service Loaner Vehicles
- Dog Friendly
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Service Info
Service Hours
Dealer Reviews
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Jan 15, 2026
I was calling from out of state to look to purchase the vehicle based on the information provided by Cargurus. Michaleen at the dealership was very pleasant on our first phone Conversation. However I got radio silence from her and the entire team at this dealership afterwards. I then noticed the price of the vehicle increased on cargurus. Even after that I reached out to the dealership and no one called or emailed me back. It was a terrible experience and would not recommend this dealership to anyone. False advertisement and terrible customer service.
Jan 18, 2026
Response from current dealership:
Terry, thank you for taking the time to share your experience — and we sincerely apologize for the frustration this caused.
You are absolutely right to expect timely communication and consistent information, and we take full responsibility for falling short. Due to internal clerical errors on our end, your inquiry was unfortunately not followed up on as it should have been. While this does not excuse the experience you had, we truly regret that it resulted in you feeling ignored.
We also understand how disappointing it is to see pricing change without explanation, and we are very s
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You are absolutely right to expect timely communication and consistent information, and we take full responsibility for falling short. Due to internal clerical errors on our end, your inquiry was unfortunately not followed up on as it should have been. While this does not excuse the experience you had, we truly regret that it resulted in you feeling ignored.
We also understand how disappointing it is to see pricing change without explanation, and we are very s
Jan 14, 2026
Wasted my time by the car discussed wasn’t even there when I went to a scheduled appointment to see it. They could have told me this before I drove 40 minutes to go to the appointment. I bought a car the next day from a competitor.
Jan 16, 2026
Response from current dealership:
We appreciate you sharing your feedback and regret that your visit did not go as expected. We understand how important clarity is before making the drive. After reviewing our records, our communication was centered around general interest in Nissan Frontiers, and a specific vehicle was not discussed or confirmed prior to the appointment. It appears there may have been a miscommunication before your arrival. We value transparency and would never intentionally schedule an appointment for a vehicle that is unavailable. Should you ever be interested in a specific vehicle in the future, we’re
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Did not buy a vehicle from them, and wouldn't now. I made an appointment to look at a used vehicle, and told them specifically I wanted to test drive it.
Drove 50 miles but was told I could not test drive it as it was being serviced. They said I could "look at it" and put a deposit on it. I said I would not do
that without driving it. Then they told me that the price that was listed on Car Gurus was $2000 less than the actual price, as that did not reflect the
"discount" for a trade-in. Gave me some crap story about how Car Gurus pulls the information incorrectly. I would have checked their website but in
order to look at their inventory you have to enter in ALL of your contact information, including phone #. At the price they quoted the car was WAY
overpriced. Sales manager said he would call me when the car was available to test drive, and I could drive another 50 miles, or I could put a deposit on
it to hold it. Didn't offer me any compensation for gas. NO thanks! Shady
Jul 2, 2024
Response from current dealership:
Judy, on behalf of Dream Nissan Midwest, we sincerely apologize for the experience you have expressed concerns about. We strive to ensure all our customers have a pleasant experience, whether they make a purchase or not. Our upper management team would love the opportunity to discuss your experience to help us improve and provide the best possible service to our customers. Please reach out to us at 314-475-1533.
They were nice and personable on the phone. If I see something from this company I would
definitely drive over,
Apr 26, 2024
Response from current dealership:
Thank you so much for your positive review! We would be thrilled to help you find the car of your dreams. Please let us know if we can help.
Show older dealer reviews 97
The dealership in the sales team was very knowledgeable just did not have the vehicle in which I was looking for.
Sep 26, 2022
Response from current dealership:
Thank you for giving us a shot
Sep 12, 2022
Response from current dealership:
Thank you
Aug 30, 2022
Response from current dealership:
Thank you
They are unable to produce a letter of guarantee or prove a free and clear tittle for my lenders. And they don't want you to use an outside lender . Very frustrating experience
Jun 13, 2022
Response from current dealership:
Our Team is happy to discuss the detail of financing and purchase options and do present each lender with Title Guarantees for upon funding.
Everyone one who assisted me were very helpful, pleasant and informative. They didn’t stop until I got the vehicle I wanted!!!!
May 1, 2022
Response from current dealership:
Thank you! We're happy your had a pleasant, helpful, and informative experience! Plus, you got the vehicle you wanted, enjoy!
Apr 1, 2022
Response from current dealership:
Thank you for your business, Joe! We're happy to hear our service was amazing. We'll be sure to let Perry know!
Feb 27, 2022
Bought a vehicle here previously everyone treated us good but couldn’t come together on a price on last visit
I will continue to shop here tho
Mar 7, 2022
Response from current dealership:
Thank you for giving us a chance to earn your business!
Wonderful customer oriented team. Excellent I knowledge about any question on their advertised vehicles .
Wonderful patient , which is very seldom when working with a dealership, so appreciated!
Can’t wait to pick up the car and meet Rübstielen and team on person !
I can recommend this dealer with 100% confidence!
Nov 15, 2021
Response from current dealership:
Thanks, Wolfgang!
Nov 13, 2021
Service was terrible, had an appointment and still waited over an hour. Valued my trade in super low (ended up getting over double what they quoted me) and refused to let us finance with our credit union even though we had a pre approval letter in hand and were told on the phone it would be fine as long as we came prepared with the letter. We’ll never go back. Save yourself the trip and go elsewhere. Walking away from that deal was the best decision I made.
Nov 15, 2021
Response from current dealership:
Hey Cory we're sorry for your experience. This has been sent to the General Manager to discuss with the staff involved. If you'd like someone to reach out directly to you please email your best contact to mgmt@autocentersnissan.com
Nov 10, 2021
I would not recommend this dealership at all. I
test drove a Mercedes reviewed the numbers and
agreed upon the listed price. Because I was
paying cash and didnât need the dealership to
find me financing the sales manager Pete wanted
to hike the price 1k we refused to accept a higher
price because because we had cash. This place
is greedy as hell and a pure joke. The sales
manager has no experience in customer service
to allow 30k to walk out the door because he
want 1k
Nov 15, 2021
Response from current dealership:
All efforts are made to explain pricing, current market values and conditions with each customer as we continue to navigate the growing demand for vehicles. We apologize for any inconvenience this may cause.
Take your business elsewhere. They don’t even try to sell to anyone. Was basically told lie after lie about how long the car had been on the lot and that my vehicle would be hard to say. They couldn’t budge 500 dollars to get to my financing. They don’t care about people trying to buy vehicles they just care about making money off you. Horrible. Will never go back
Oct 12, 2021
Response from current dealership:
We are sorry to hear about your concerns, all efforts are made to provide the best pricing and financing options to meet each customer’s needs.
Aug 3, 2021
Heard from them once never heard from them
again never heard back about the truck I
asked about
Aug 5, 2021
Response from current dealership:
Hi William - We're confused on the harsh "1 Star" review. We followed up with the e-mail you provided and got no response, then tried the phone number you provided and it was "not in service". We're not sure what else we could've done in this situation for you. We truly believe the 1 star rating does not reflect this circumstance, as we have tried to contact you with no luck based on the information you provided. Please contact Joe at 618-251-3000 to discuss. We'd like to help.
Came to see the car and as I was checking the car out a sales man completely walked past us and put the temp on the car and when I asked if the vehicle was sold he responded with a very smirky “YUP”. He could’ve at least been professional and polite and said I’m sorry this car is sold but there are many other nice options. And I did scan the lot and there were a couple of cars I liked but because of what he did I decided to take my business elsewhere
Jul 19, 2021
Response from current dealership:
Thank you for providing your feedback and letting us know about this issue, Megan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. This has been sent directly to the General Manager.
Sincerely,
AutoCenters Nissan
Sincerely,
AutoCenters Nissan
Jul 3, 2021
Awesome
Jul 5, 2021
Response from current dealership:
Thanks!
I initially emailed to cancel my appt because the interest rate was not acceptable. The salesman, Ryan Heston, responded stating he could get me a rate that was acceptable. So I kept the appt. The car I was interested in had some hail damage, when that was mentioned it fell on deaf ears. Then I was handed a paper with the rate and payments, the rate was not close to what I was told. I was angry that he was dishonest, in an attempt to lure me in hoping I would drive the car and take the bait. When I didn't his demeanor changed.
I have not bought a new or used car from a dealership in over 20 years, after this experience, that trend will continue.
Jun 11, 2021
Response from current dealership:
We are sorry to hear about your experience, we have brought this to our Managements attention to address and they are happy to discuss more with you at any time.
Mar 23, 2021
If I could give zero I would. Offered $228 for trade in on 2014 loaded Malibu. Yes has high mileage and I was the front car in a 3 car accident with slight rear ended damage bumper cover needed repainting which was done by a reputable car shop. Car still looks great. I took the trade in out of the equation to sell myself but still couldn’t deal with them paying their price. They evidently don’t want to sell a vehicle. Bought a year newer half the mileage exact vehicle down to the same color for $400 more. Very happy with the other dealer. This dealer wouldn’t even look at my pre approval. My advise go elsewhere. Better dealers out there who are more than happy to work with you on buying a car. And the dealer I did buy from found me a way better interest rate.
Mar 24, 2021
Response from current dealership:
Hi, we are sorry to hear this feedback. All vehicle trades are subject to current market conditions and values, we pride ourselves on offering top market dollar for all of our customer's vehicles. In this case, your description and what we priced were accurate - a 2014 Malibu with high mileage, accident on the history report, body damage, and other cosmetic items. Unfortunately, we were not able to give you what you felt this vehicle was worth at the time. We are sorry for that, and we are glad to see you were able to find a vehicle in the long run. Thank you for the opportunity to earn your b
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Mar 15, 2021
Overpriced, car had one fob with no key. Wanted to give a 75.00 dollar credit. That wouldn’t have covered a fob plus programming. I will not go back. Ever.
Apr 13, 2021
Response from current dealership:
Hi Stephen we thank you for your feedback and sorry to hear you were not satisfied. In regards to pricing, you reached out to us because our vehicle you were interested in was the best priced in the area - as we pride ourselves on having some of the lowest priced Used vehicles in the region. Our Used vehicles are not guaranteed with 2 key fobs, because they are Used vehicles. Things of this nature are to be worked out prior to the sale, and we tried to offer you credit to help cover the cost, we understand if that was not good enough for you. Thank you for your business and please reach out sh
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Jan 20, 2021
Nice dealership, a little pricey
Jan 21, 2021
Response from current dealership:
Thanks for the honest feedback, Kenny! We strive to make sure our vehicle's are priced competitively and near lowest in the market. If we can assist with anything or explain how we price - let us know! Thank you again for the review!
Great experience!! I inquired about a vehicle by email and phone. I received immediate responses. I had to travel to another state to pick up the vehicle. My customer experience at the Auto Center was excellent.They also were very accommodating after the purchase when I called back with questions.
Jan 18, 2021
Response from current dealership:
Hi, Jamie. We appreciate the kind words and are glad we could provide you with a positive experience!
Aug 19, 2020
The dealer contacted me and was very nice and helpful, but after looking in to the vin of the vehicle I was interested in I found out it was a Canadian market vehicle. Yes the dealer offers their own warranty but the manufacturers warranty is voided by being sold out of country of origin. This can also complicate recalls. You may never get notifications for recall because the manufacturer thinks the vehicle is in another country entirely. I just feel like the dealers should stop buying these vehicles from out of country at auction. They should also be very transparent about what they are selling, especially coming from such a potentially harsh climate.
Aug 20, 2020
Response from current dealership:
Thank you for sharing Ryan. To keep up with demand, we source our inventor from all over the United States and a full vehicle history report is available online with all of our Pre-owned inventory listings and are reviewed and signed with customer prior to any purchase.
Aug 16, 2020
Very responsive and courteous
Aug 17, 2020
Response from current dealership:
Thanks!
Jul 2, 2020
They were honest and straightforward
Aug 17, 2020
Response from current dealership:
Thanks!
Jun 5, 2020
Prompt service.
Jun 8, 2020
Response from current dealership:
Hey, Donna! Thanks! That's what we love to hear.
Jun 5, 2020
Casey is awesome. Very knowledgable and great to talk to.
Jun 8, 2020
Response from current dealership:
Leonard, thank you!
Be sure to read the fine print on their website advertising as it's worded to pull you in at one price when it's actually another. Then it also says "make us an offer!" which is BS as they act like they might accept your offer to get you in but then change their story to say they are 'under priced and just can't go lower, they are really giving you a great rock bottom deal!' Then after much back and forth and feeling like I've been gone over by a dirty used car sales man (Jeff) and having been told that they offer 2.3% financing, he comes back telling me the best financing he can offer me is 9% with my credit being 680, which is a good credit score and 9% apr is for people with BAD credit! And as I say I am going to try to go through my own bank to bypass the high APR, Jeff turns into more of a jerk and says he is now not going to fix the tailgate button that he earlier said it would be NO PROBLEM to fix! That was the deal breaker! Bad customer service 100%!!!!!!
May 29, 2020
Response from current dealership:
We are sorry to hear about you experience. All efforts are made to obtain best financing possible as we all to communicate as efficiently as possible with each customer. Our Management team would be happy to discuss any details specifically at any time mgmt@autocentersnissan.com
Joe has been outstanding , very quick with any info I ask for, he is what customer service is all about, has told me straight up what is wrong with the car and what is right with the car....being honest and saying things exactly what they are ( will always sell me...I respect that....IT IS CALLED TRUST!!!! CANT FIND THIS ANYMORE!!! I WILL BE BACK!!!
May 28, 2020
Response from current dealership:
Wow! Thank you so much! This is what it's all about to us! TRUST! We are happy to hear you'll be back, and remember to reach out anytime!
May 11, 2020
Car was sold, but Joseph was nice and contacted me anyways to offer other options!
May 28, 2020
Response from current dealership:
We're sorry the car was sold, but thank you for the great feedback on Joseph!
Very nice folks!! Just don't try to trade your vehicle in there. They will not give you even nada rough trade in for a super clean vehicle. Price was great on truck. The salesman and finance guy were great to deal with once I went back without a trade!!
May 3, 2020
Response from current dealership:
Thank you for your business!
Mar 7, 2020
After numerous emails back and forth with this dealership, we came in to see a vehicle and it was off site for a headlight repair and unavailable. We drove 40 minutes to look at the vehicle. Upon arrival internet sales manager did not recall our email exchanges and then claimed that other employees respond for him. First red flag was the claim of not remembering the email communications. Through our internet exchanges it was made clear that we were coming on the day we showed and he even requested that we ask for him upon arrival. Completely unprofessional that we weren’t notified that the vehicle would be off site and not to make the trip. This dealership will not receive our business and we will not refer others. I wouldn’t even give one star for the rating but you have to pick something in order to save your review.
Mar 16, 2020
Response from current dealership:
Best efforts are made to communicate as efficiently as possible, both with our customers as well as amongst our staff in order to prevent situations such as this as much as possible.
My experience with this dealer was very good. Even though I did not purchase this Ford Edge, I did purchase a 2016 Lincoln MKX from
them and the process was very good. Joe was very nice and made sure everything went smoothly.
Mar 12, 2020
Response from current dealership:
Thanks, Josh! We hope you enjoy many years in that gorgeous MKX you bought! Thank you for choosing AutoCenters.
Joe N. has been amazing even though the Rogue was not a good fit more me. We are still in communication. I would not have met or gone
to this amazing dealership if it wasn't for Car Gurus... Thank You!!!
Feb 23, 2020
Response from current dealership:
Thank you for the feedback!
The dealership called me, however the vehicle was in an accident so we decided to pass on this one.
Feb 10, 2020
Response from current dealership:
Thanks for giving us a shot at your business!
Dec 30, 2019
They emailed me right away, and left a voice message also, very quick, and
informed me availability of the vehicle I am interested in.
Jan 3, 2020
Response from current dealership:
Thanks we appreciate your feedback!
All good until I had an appointment to try and purchase the vehicle and they sold it and hour before my appointment when I already disgust the process with the salesman I was very disappointed
Nov 25, 2019
Response from current dealership:
We apologize for the inconvenience, inventory is sold on a first come first serve basis. Our inventory changes daily all efforts are made to communicate as timely as possible any change and do our best to locate specific units for customers upon request..
Aug 27, 2019
My experience was terrible with this dealership. A man got ahold of me named Chris regarding the car. He seemed nice. We had to travel a couple hours away to this dealership and my fiancé spoke with him in detail prior to the rip on where we wanted payments to be and if was remotely possible after we were preapproved which Chris confirmed it was. We went a week without any contact from his end and we made several attempts to reach him to set up a time to come there. We got a call from another man named Joseph I believe and told us Chris had randomly quit without notice and didn’t pass anything along so that explained us not hearing back. So we made the trip to the dealership a few days later. I was fairly certain we were purchasing this vehicle and were told it would take less than an hour. For sake of running out of a room, we didn’t buy the car. It was a terrible experience. They don’t work with you no matter what, nor discount the vehicle flaw for broken features we found.
Aug 28, 2019
Response from current dealership:
Our inventory is priced aggressively and monitored daily and not many concessions are given on pricing discounts. A vehicle sales price as well as any negative equity and/or products purchased will absolutely affect the overall amount financed therefore the monthly payment well. All information is provided upfront and discussed regarding our pricing as well as trade in value with each customer.
Jul 30, 2019
Very responsive.
Aug 2, 2019
Response from current dealership:
Thank you!
Jul 9, 2019
Response from current dealership:
Thank you for giving us the opportunity to earn your business.
Jul 5, 2019
Actually bought this vehicle. Everything was great. Finishing up the final deal took quite a long time but over all, it was great.It was late in the
afternoon and on a Saturday to boot. Dealership was extremely slammed with customers.
Jul 9, 2019
Response from current dealership:
Thanks!
Dealer contacted me asap but I never had the pleasure to meet them in person. I purchased with a closer dealership.
Jul 9, 2019
Response from current dealership:
Thanks for giving us a chance
Jun 30, 2019
The dealer was quick to respond and talk on the phone prior to our 3 hour drive there. Everything went very smoothly. The vehicle was as described and what we expected. The wait time was a bit longer than expected for the paperwork as we were told 20-30 mins and it was well over an hour. The staff was very friendly and helpful until you drive off their lot. A problem with our new vehicle 1.5 hours after purchase and getting anyone to talk to you is like pulling teeth. Currently unable to even drive our new vehicle due to the temperature as we have no AC and small children, with no indication as to when the part can be fixed. It is very frustrating when you make a big purchase and then you cannot get the person you worked with to return or answer your phone calls.
Jul 10, 2019
Response from current dealership:
We are glad to hear you had a good experience here with us and understand the frustration of the part being on back order at this time delaying the repair. Unfortunately we at Nissan cannot get the part any faster or complete the repair under the GM factory warranty but are still happy to provide the loaner vehicle during this time.
Jun 25, 2019
Great experience. No haggling.
Jun 25, 2019
Response from current dealership:
Thanks!
Jun 24, 2019
Response from current dealership:
Thank you!
Caller and ask a few questions and promptly go a reply. Salesperson was very competent and very curious.
Apr 30, 2019
Response from current dealership:
Thank you!
Apr 1, 2019
Sales people friendly But paid a higher interest rate on the loan then I was satisfied with And vehicle was not detailed
Apr 3, 2019
Response from current dealership:
Hi thank you for your purchase we value your business! Unfortunately, the bank and other factors outside of our hands control the interest rate... If your vehicle was a Used vehicle, it should have 100% been detailed and that is our fault. If it was a New vehicle, we do not "detail" these as they already come off the truck spotless.
Mar 19, 2019
Bought the car! Awesome deal! Thanks chris!
Mar 22, 2019
Response from current dealership:
Thanks!
Mar 4, 2019
Chris was very helpful, we just couldn’t agree on final price.
Mar 5, 2019
Response from current dealership:
Thanks
Feb 28, 2019
I talked to Chris Carr. Very knowledgeable and helpful. And not pushy on trying to sell you something. That's what i like.
Feb 28, 2019
Response from current dealership:
Thanks
Jan 21, 2019
Response from current dealership:
Thanks!
Dec 23, 2018
Very satisfied
Jan 21, 2019
Response from current dealership:
Thanks!
Dec 4, 2018
Response from current dealership:
Thanks!
We didn't end up making a deal but they were very friendly, professional and transparent.
Nov 19, 2018
Response from current dealership:
Thanks!
Nov 19, 2018
Response from current dealership:
Thanks!
Dealer seemed ok til he contacted his GM about a vehicle I was looking to purchase I’m from NY and asked to leave a deposit the GM said they are not taking deposits on the vehicle but the interesting part was a week later the car dropped $3000 basically because it wasn’t selling
Jul 26, 2018
Response from current dealership:
Thank you for sharing your experience with us. Vehicles are typically sold on a first come first serve basis however, we do our best to accommodate customers that are inquiring from out of state and several things are taken into account here including but not limited to the supply and demand for the vehicle. Can you tell us which vehicle this was? Our Management Team is happy to discuss this further with you at any time
Jun 29, 2018
They were quick to reach out to me after I inquired about a car.
Jul 2, 2018
Response from current dealership:
Thanks!
Jun 28, 2018
Terrible. I spoke to the dealer three times before driving over 2 hours to test drive a car. My husband took off work early, we got a sitter, and we struggled through rush hour traffic to get there on the night that the dealer was open until 8 p.m. Upon arrival, the car was not waiting for us to test drive. After waiting to speak to a sales person we found that the car was not on the lot, but instead at another lot in Herculaneum. I am so disappointed that the contact person at the dealership did not even bother to find out where the car was located before setting up an appointment for us to view it. I even told her we did not live in the area. We will not return.
Jun 29, 2018
Response from current dealership:
This is a negative experience we must own and apologize for. The representative you talked to had an emergency and left the store early before she could check to see if the vehicle had been dropped off at this location - her Manager was out the day before sick, and did not see any notes. This was a huge mix up and mistake on our end. We are sorry, and all we can say is accidents happen, and we apologize. The vehicle will be delivered her today, and if there is anything we might be able to do to make up for it, we'd like to do so. Again, we are sorry.
May 20, 2018
Great service !!
May 21, 2018
Response from current dealership:
Thank you!
Mar 5, 2018
Response from current dealership:
Thank you!
Feb 23, 2018
Nice and fair
Mar 5, 2018
Response from current dealership:
Thanks!
Mar 5, 2018
Response from current dealership:
That's what we like to hear! Thanks!
Feb 6, 2018
Great service would definitely be from them
Mar 5, 2018
Response from current dealership:
Thank you!
Aug 2, 2017
Immediate call backs and very helpful, would definitely use them in the future.
Aug 2, 2017
Response from current dealership:
Thank yoU!
This vehicle has a hard top that is conpketeky destroyed as well as a leaking transfer case. No wonder it's been for sale over a year. The salesman said, well it came from Herculaneum what do you expect they drive hard.
Jul 12, 2017
Response from current dealership:
Each vehicle is inspected upon arrival to our dealership, whereas we do not have anything in stock that old (over a year), we do we make every effort to recheck the vehicles from time to time as they remain in stock for quality. We apologize for the inconvenience and will work to address these concerns with this vehicle immediately. Thanks for bringing this to our attention.
Jul 3, 2017
I've been calling this dealer for close to a month
inquiring about a particular vehicle. Well, every
time I call they say the car is for sale BUT....you
can't see it because the owner's wife has it and
it could be days before we can get it from
her....Lol. To me, this is unprofessional. Just
take the car off line and off the market until
she's done driving it.
Jul 12, 2017
Response from current dealership:
We apologize for the inconvenience. Let us know which vehicle specifically are you interested in and Management will work on getting this for you in a timely manner. And we thank you for bringing this to our attention to address.
They would not deal on the price of their car and low balled us on the value of our trade in. We came in with 20,000 cash and the trade in of our 2004 Escalade. They only offered us $1600 for our escalade. Total slap in the face.
Apr 3, 2017
Response from current dealership:
We price our inventory to be under retail and in the top 3 in a 250 mile radius, and in most cases, further than that. We also have a no cost lifetime power train warranty on most of our vehicles. We do not believe in a long back and forth process to negotiate where the customer has to haggle for our best deal. We take the wasted time and pressure out of the process to be fair to ALL of our customers, no matter their level of car buying experience. In addition, we too are disappointed that we were not able to offer you an acceptable value for your vehicle. We wish the market was more favo
More ...
Salesman was very pleasant . Photos of vehicle
were deciving. Was very disappointed when I
saw it.
Mar 30, 2017
Response from current dealership:
We are sorry for your experience, please contact our manager to let him know what was deceiving about our pictures, and we will address immediately so this doesn't happen again. Please call Wil at 618-251-3019.
Feb 25, 2017
Responses back ASAP
Mar 2, 2017
Response from current dealership:
Thank you!!
Quick response but continued to follow up a little "too often" while I was still shopping around. On the verge of 'hounding'.
Jan 3, 2017
Response from current dealership:
Hi Sarah, we thank you for the feedback. We will be sure to address this immediately!
Nov 4, 2016
While this vehicle was sold, they are still trying to help me with another.
Nov 14, 2016
Response from current dealership:
Hi Blair, thanks for giving us an opportunity to find you a different vehicle!
Oct 19, 2016
Dealer responded promptly.
Oct 19, 2016
Response from current dealership:
Thank you, Vanessa!
Aug 31, 2016
the young salesman, need little more training. He needs to know that taken
pot-shots at the customer current car is NOT the way to make people at
least me purchase a car. I wasn't approved for the car I wanted Rover
Evoque. Not sure what credit report they was using that said I had a ZERO
SCORE, but I went to Chrysler and was approved for a fully-loaded 2016
Chrysler 200.
Sep 2, 2016
Response from current dealership:
We are sorry to hear about your experience. We do not teach our staff to speak negatively about anyone’s property. There will be more training on that topic moving forward. As far as credit information, we do utilize all three major bureau services. Not every lender has the same scoring system or parameters for credit profiles and/or collateral. Thank you for your bringing your concerns to our attention and hopefully you consider us again in the future.
Aug 21, 2016
He let me know everything I needed to know
Aug 22, 2016
Response from current dealership:
Thanks, Perry!
Aug 6, 2016
Great truck and service but after buying vehicle people are hard to contact
Aug 11, 2016
Response from current dealership:
Hi, Fernando! We hate to hear you're having trouble contacting someone. Would you mind e-mailing tscheaffer@acdealergroup.com, and we will make sure someone gets right back to you. Thanks!
Jun 6, 2016
Asked the sales person how much the truck could tow they did not have any idea. after talking to there manager they determine the truck could tow 10,000 Lbs. I informed the sales person my current truck which is gas motor towed more that that amount.
Jun 6, 2016
Response from current dealership:
Hi, George. Thanks for the feedback. We're curious why this warranted a 2 Star review? Did we not provide the proper service? It seems like we provided you the information you desired. Let us know what we can do. Thanks!
Jun 3, 2016
Good
Jun 3, 2016
Response from current dealership:
Thanks, Tom!
Apr 25, 2016
Never responded. They are usually pretty good. I bought a car from there before but I don't think it's good business to not respond when I inquired about this particular vehicle.
Apr 25, 2016
Response from current dealership:
Hi, Tara. Were you looking to get more information on this vehicle, or about the vehicle you purchased in the past? We have had some technical issues with our e-mails, and we apologize if that was the case. If you tried to call, and could not reach anyone - that was unacceptable on our end. Could we please fix this for you? We are certain it was an honest mistake. Please call 618-251-3000 and ask for internet sales.
Apr 22, 2016
Love the lifetime warranty just did not have the vehicle I wanted. Got right into looking at figured instead of wasting our time
Apr 25, 2016
Response from current dealership:
Thank you for giving us a shot, and we hope you might give us a chance again.
Mar 20, 2016
very good enjoyable and responsive
Mar 25, 2016
Response from current dealership:
Thank you for your business, Ray!
Mar 16, 2016
I was very interested in purchasing this.
Vehicle. After realizing it had been
sitting on there lot for almost 5 months I
decided to make an offer on it. They
wanted 27995. I went in offering cash
for the truck even tho the check engine
light was in but all they wanted to do
was only take 500 off the price. Any
were else I've gone when your paying
cash they bargain more then 500 off. So
guess the truck will sit there for another
5 months
Mar 21, 2016
Response from current dealership:
Hi, Bobby. We are sorry we couldn't make a deal with you. The truck you were interested in was already priced well below retail, and unfortunately that was the best we could do for you without losing money on it. We love to cut deals, and we truly appreciate your interest, but somethings are out of our control. We hope you give us another chance, and again we thank you for your business.
Feb 7, 2016
Car was sold. Tried to sell me another
one with twice the miles for $500 more.
Feb 12, 2016
Response from current dealership:
We are sorry for any confusion Caryn. We are certain that we were just trying to help you find a similar vehicle to the one you were originally interested in. If this came off unfavorable, we sincerely apologize. We do appreciate your willingness to visit us, and we will address your feedback with our staff.
Dec 4, 2015
Offered to pay full asking price for a truck.
Drove 30 miles back to buy it. Asked that they
clean it and fill the tank. They informed me
they only put 20$ in used vehicles but for me
they would do a 1/4 of a tank. A 40000$
truck!!! I'm in total shock! I did not purchase it.
I own a small business and would not be in
business if I treated my customers this way.
Good luck to them!
Dec 31, 2015
Response from current dealership:
Christian, we are so sorry to hear this. To not allow a customer a full tank of gas is not right, we try to achieve that with every purchase. We are upset to hear of your treatment. If there is anything we can do to make it right, please reach out to Joe Ford at 618-251-3000.
Nov 30, 2015
Very nice, friendly and helpful, returns
call promptly and looked for the best
deals they had, also contacted me with
new cars and information on upcoming
sales or price reductions.
Dec 31, 2015
Response from current dealership:
Dee, thank you for the feedback!
Nov 23, 2015
Reached out to me via email
numerous times but was out of
town and didn't have the
information or time to reapond
Dec 31, 2015
Response from current dealership:
Jamie, thanks for giving us a chance to serve you.
Nov 21, 2015
Great customer service! Thanks!
Dec 31, 2015
Response from current dealership:
Thanks for your business, Felicia!
Nov 16, 2015
We made a deal work for us.
Dec 31, 2015
Response from current dealership:
Mae, we appreciate your business!
Oct 4, 2015
received a quick response but did not follow through on my
request. wrong model. i.e., jaguar xj vice xjl. thanks.
Dec 31, 2015
Response from current dealership:
We appreciate your inquiry, Verlon. Sorry we couldn't help you!
Jul 16, 2015
Went to their lot 2 times and
spent 30 minutes each time and
could not find a salesman for a
test drive or to answer questions
Dec 31, 2015
Response from current dealership:
Chris, we are SO SORRY to hear this. We definitely do not allow this of our staff, and we will take the direct measures to ensure this does not happen again. We are very sorry, and hope you may give us another shot.
Jun 26, 2015
My experience was great and people was very helpful and nice .and the best thing about this car dealer was Ryan Blackwell a very nice and hard working person who help me find a great car .
Dec 31, 2015
Response from current dealership:
Kim, we are thrilled to hear about your experience! Thanks for your business!
Jun 4, 2015
Good follow up.
Dec 31, 2015
Response from current dealership:
Thanks, David!
Feb 11, 2015
Response was great. Spoke to salesman and scheduled visit to
see the car. A second salesman met me and took care of the test
drive. I had an overall pleasant experience and purchased the
care from them. Will consider going back to them again.
Dec 31, 2015
Response from current dealership:
Thanks for your business, Anna! We look forward to seeing you again!
Jan 7, 2015
Good follow up but too far away to do business.
Dec 31, 2015
Response from current dealership:
We appreciate you giving us a shot, Nick.
Aug 29, 2014
they were very courteous
Dec 31, 2015
Response from current dealership:
Thanks, David!
Apr 30, 2013
Excellent experience
Dec 31, 2015
Response from current dealership:
Thanks, Mike!