Downtown Ford Sacramento

My dealer experience was very good , salesman Nathan was very good , as was Sales manager Nick they were both very polite , very easy to talk to I told them what I was looking for a truck and they found the one I asked for ! I never felt any sales pressure to buy it , it all went so smooth and very easy I will definitely be back to buy another vehicle here and tell family and my friends this dealership is one of the best was treated very good .

Jasmine was super helpful during our search. We decided not got this model.

Richard was very professional and kind. We will buy from him when we sell my 2005 pickup

Great at responding

Dealer replied to my question the very next morning and even provided 2 videos of the truck I was interested in. Living far away from all dealerships, I really appreciated that extra step.

good

The experience was good. Was able to buy the car from this dealer.

The best

Truck sounded terrible and said they would have mechanic look at it and call but never did.

Drove 250 miles to see this sienna limited priced at $20,466, after deciding to buy it, the manager added extra costs for the included value items increasing the price by $1500. When I disagreed to pay more than what was quoted, he said that he did not care if I bought it and told us to go away. We could have bought this car but did not because of his attitude. Other staff(Jose & Will) were also annoyed by their manager’s rudeness. I won’t suggest anyone to buy and waste their time here.

It was very confusing, they changed the price two times in the middle of the transaction, the2017 Ram Laramie was posted at 26k and changed the price at 36k after I was approved, then to compensate the mistake they said 30k so I agreed, and then they said 33k. At the end they offered it at 31k.

I was in and out in an hour with my new truck. My fiancé and I actually visited Downtown Ford a week prior and was happy with the dramatic increase of the proposed total price 60k+ than the sticker price. I was able to get down to 53k but wasn’t happy with it and left. I researched Ram Laramie and compared with others and others didn’t compare. So my Fiancé called Ford and spoke with Bill Anderson and he agreed to honor the initial internet price (45300). We drove there and got a better deal than the week before. To top it off my APR is even lower than what I was pre-approved for.

Great customer service and they were willing to work with me! I will return anytime I need a vehicle. -Randy

Quick response and friendly people. But a little on the pushy side.

Pedro gave me excelente customer service

Jerry responded within a few minutes after I sent my inquiry. I met with him the following day to view the car. Jerry was authentic, respectful, and took the time to explain every step and document along the way. We have had very different car buying experiences previously.

Even tho we didn't make a deal, the sales manager was super nice and a new young sales man was great! Cons- there used inventory was banged up on the lot. Scratches and scrapes on bumbers.

Austin our sakes person and the sales manager were wonderful to work with. Truly one of the best car purchase experiences we have gone through.

The sales process was very easy and I did not feel any pressure at all regarding this car. I think Austin is incredibly knowledgeable regarding Mustangs and his no pressure sales techniques were a breath of fresh air. I believe I got a fair price on my trade in and feel confident in my decision to buy this car and would consider DT Ford if I need a new car in the future.

very quick response

Very helpful and informative

Very responsive

Everyone was friendly and helpful . They responded to my emails in a timely manner and had the car ready. My best car buying experience.

Gustavo at Downtown Ford was awesome! I live 2 1/2 hours away. When I finally found the exact car that I was looking for at the right price. I inquired about the car and he responded right away. We got all of the financing stuff taken care of over the phone. He was even willing to deliver us the car. My husband and I were so busy that we just decided to drive down when we had time off together (2 days later). Gustavo held the car for us! When we got there, we only had about 45 mins of chit chat and signing papers before we were able to head for home with my new car that is absolutely perfect for me! Everyone at Downtown Ford were so friendly and helpful!! Thank you so much Gustavo for making this a GREAT Car buying experience!

The salesperson that I met there was really nice and the people there overall seemed pretty easy going. The only thing that disappointed me was I pointed out a problem with the emergency brake which was locked up with no give. I told them that I was a cash buyer and would have to wait a week or so. While waiting for my money to come in, I got contacted about whether I was still interested. However, I was never updated about the status of the repair although I told them to let me know when it was fixed. To me that indicates that they weren't going to fix it until I actually purchased. Why not fix the car immediately regardless of whether I purchase it or not. It is an important fix whether I buy it or someone else does.

Fantastic Dealership!

Highly recommend working with Xang. Ultimately I did not purchase from this dealership because they did not have that specific car I needed in my time frame but she worked really hard to try and make something work for me.

John was great to deal with and was very informative on the 2019 Shelby GT350. Wasn't able to work out a deal.

my initial contact was to get a rough estimate of vehicle + all the associated fees that will be added to it. my contact was very helpful in providing me a rough estimate, and i greatly appreciate that. this determines how much i can secure a loan to purchase the vehicle. will be meeting this weekend to sort out all the details, and hopefully procure the loan i needed. thx cargurus and downtown ford sales!

Kyle listened to my needs and showed me a few models even though I wasn't buying now. I will buy in the future.

Great people to work with. Easy to talk to and very helpful.

The staff there was awesome I would definitely buy another car from them. Thank you downtown ford.

Very helpful!

The worst car dealership experience ever. I had negotiated and confirmed a price on a truck with the sales person and finance manager on the phone. As an out of the area buyer I couldn’t make it to the dealer but wanted to buy a vehicle they had for sale. The deal was confirmed on a Friday night just before closing. They told me we would get the paperwork done in the morning. The next morning I didn’t hear anything from anyone. I reached out to the sales rep who was non communicative. After a few hours I began to get frustrated. I reached out to the salesperson several times, he would slowly reply and act like he was working on my deal. He asked for my ID and insurance card etc. By 2pm he asked if I would put a deposit on the truck to secure it. I reminded him that I offered to do just that the night before and I would be happy to do it that moment. He ghosted me for s few hours and then told me they sold the truck to someone else. Unreal after we had a deal confirmed.

Good so far

Submitted application and salesman says no problem we'll find you loan never contacted back I guess my credit score doesn't meet their criteria but nevertheless they should have at least called me back and told me

Sydney was great and shot a video for me to view the van. However, I found one close to home.

Ran my credit over 20 times for absolutely no reason and could not get myme financed after all of that dropping my score over 50 points do not recommend

it was good did not give me what i wanted for my used car

It was easy and fast, well run and it worked out great!

Very professional nice people

Charles "Gumby" Tanner provided me with exceptional customer service and a most expeditious buying process. Thank you Charles Tanner and Harrold Ford for making my buying experience such a positive one.

Reliable friendly good service will recommend them to my friends n family

Very professional call right away

Sherry at Downtown Ford was helpful, courteous and honest. She kept in touch with us without being pushy. After researching available certified used CMax in the area, we ended up buying this car from Downtown Ford. The transaction was easy and pleasant. We even got a great Black Friday deal!

I wanted to text drive this car yesterday and nobody returned my message. But now I'm in their spam blasts. All I received from them was a canned email message

Exceptional....by far the best car buying experience of my life. Thanks especiallyto thefriendly, knowledgeable and professional Charles "Gumby" Tanner; our salesperson.

Over all everything was great. I did buy the car. I would go to them again.

Fantastic experience! Went in for a Magnum but left happily with a 2014 Fusion.

I was interested in a vehicle they had just posted for sale. It was after hours when I found the vehicle online. I filled out the online interest information and was contacted as soon as or shortly after the dealership opened. Kit and Shelly were very helpful and answered all the questions I had. Great experience, I highly recommend Downtown Ford Sales! Ask for Kit or Shelly and tell them you heard it from CJ!!!

Very good able to look at the vehicle with out pressure to buy.We we're able to leave and think about it.

While the sales person responded immediately, when k went to the lot for the specific car, it was not available and was being worked on for mechanical issues. The ad specifically stated it had gone through a multi-point inspection, but obviously had not.

Ira was terrific and straight forward. They seem very customer service oriented. Very personal service. It made the dreaded car buying experience pleasant.

Charles was great! I purchased the exact vehicle I wanted at a great price. Will return AND recommend

Dealer responded promptly. Went to dealer. Good to work with. Looked at 2 cars. Bought one. Sales Manager mislead me about credit check for check I wrote. He told me it would not effect my credit rating as it would be a soft check. However it was a HARD CHECK and lowered my credit score. This is upsetting. Other than that the transaction with this dealer as pleasant and non-pressure.

I want thank Jerry! He was a positive young man. The staff was amazing and on quick status to getting the sale. No pressure at all. Great job all around!

Was a bit overbored in trying to contact me through my cell phone, however once I got there it was a great experience. Everyone was friendly, and I drove out of there in my new car

Jessica, was very helpful in the purchase of my vehicle. Excellent service! Tom

they were great!

so far its been good but only emails

Ira Carter was great. He made buying a used car as pleasant as possible. He showed me all of the features in the car, and explained how to operate them. He also synchronized my telephone with the car. The next day I took the car to my mechanic to double check that it was in good working order. My mechanic said that the car was in excellent condition and that there was nothing wrong with it. I recommend Ira for people wanting to buy a good used car.

Was unable to connect due to being out of state.

A pleasant buying experience. Each department was very accommodating, professional and willing to go the extra mile in making sure a high customer service standard was met. Check them out !

Very nice, I was quickly called back to test drive

I highly recommend Sacramento's Downtown Ford! They had the car I wanted and Sherri worked hard to find financing that would work for me. Ultimately though, I found my own financing and everything after that was cake. Very happy with my Certified Pre-Owned Focus ST and satisfied with my purchase. Could not have been easier. Thank you Sherri and the team at Downtown Ford!

Was a terrible experience I got a rookie sales person that tried to sell me a new Ford when I wanted a used Mazda that was still listed that they had sold so the whole experience was a nightmare

Outstanding place to deal with, Only problem I waited to long and the car sold before I could get back into town to buy

very helpfull

Helpful and hassle free experience!

Responded quickly

Great

Great

Great

Nice people and responsive.

Leaking power steering rack. Refused to fix

very pleasant to deal with

wonderful!

Great, got back to me ASAP!

Good to work with.

Downtown Ford and their sales staff has been working with me every step of the way on the purchase of our new vehicle

Helpful

First, this is a review for the used car sales guys. I don't have experience with new car sales here; they might be different. Came here to inquire about a 4Runner. I came from San Jose to look at this 4Runner, in addition to 2 other listings. I took Amtrak all the way up because I was serious and intent on going home that day in a 4Runner. I wasn't looking for something cheap. I was looking for something that was fairly priced. If the truck is in great condition, I'm willing to pay. Obviously, it's a business and it needs to make money, and people need to feed their families. We all want to make a fair living. I was approached by Used Car Sales Guy #1. He was cordial and friendly, and easy going. Before I could even really look at the car in detail, he was already offering me a test drive. Easy and done. I hopped in the passenger seat because he was going to drive from the back of the lot to the front office to photocopy my license. As he's driving I go to lower the window for some air and notice the switch is super loose when I tried to use it. I quickly pushed it back in place and didn't say anything... (you'll see why..) Used Car Sales Guy #1 comes back out. This whole time before and during the ride to the lot, he's been telling me how fair they are and how honest they are about the condition of the car, etc. etc. Let's just call this "over compensation". Now as I'm driving, he's pouring it on, again about how open, trustworthy and honest they are about everything. Funny, because I notice he tries to put the window down, fumbles with the loose switch, and slyly puts it back, without mentioning to me that the switch is completely loose from the door panel. Strike #1, buddy. During the drive the check engine light comes on, and he promises to get it looked at. Back at the lot, right after I put the truck in park and he's getting out of the passenger side, I mention that the window switch on the passenger door is loose. He pretends to fumble and play with it for a bit, saying "Oh, I didn't realize that! I'll have to get it looked at." Yea right bud. Strike #2. I spend a good amount of time inspecting the car inside and out, in the engine bay and under the truck. Because, you're not stupid and you should inspect a used car before buying right? So he mentions a few times throughout this, "Oh you're a mechanic or something?" I tell them I'm not a mechanic, but I work on my own cars, and that I was taught by my dad, who IS a professional dealership mechanic. Note: Typical used car sales guys dislike people who know about cars, because they're used, duh. Used Car Sales Guy #1 leaves me with the truck, but soon Used Car Sales Guy #2 comes over. Seems like he's playing the "bad cop" role, cause he's pretty aggressive to start. He asked what I thought about the car, and mentions again, "Oh are you a mechanic?" So I let Used Car Sales Guy #2 know the same thing I told his brethren. The listing says "great" condition and this is what these guys claim in person. I point out that "great" means it's completely 100% mechanically and cosmetically sound. Look at Edmunds, KBB or anything else. It's a standard industry term, it's not something you make up in this line of work as a professional dealership. I point out that according to the service records, it's missing some major routine maintenance and has missed quite a few milestones, the major ones costing quite a bit of money. I point out that to baseline it to what "great" should be would cost some money. At this point, I've yet to offer any price; I'm just communicating to them that their listing is not as described - in addition to the overdue major maintenance, there's quite a few things not great with the vehicle.. I'm willing to pay this price according to this description (even though it was overpriced-because a "great" condition 4Runner is hard to find). The problem is, the truck doesn't fit the description. Used Car Sales Guy #2 gets immediately defensive and says, "this price is it, if you think you're getting a much lower price, forget it". I point out that I'm not looking for anything cheap, but this is obviously not matching the description.. and you're showing me the proof yourself. To cap it off, Used Car Sales Guy #2 tells me, if you don't like the price you can leave, we've had 70 of requests about this vehicle since yesterday (or some ridiculous number). Wow, talk about being polite and superior customer service. In the end, I spoke to what seemed to be the manager or owner, and he frankly stated that whoever took in the car as part of the trade paid too much to the customer, and now in selling it they have to pass that cost onto the next customer. Period. To be a smart customer it's real easy. 1: Look up Toyota's recommended maintenance schedule for your model and year of vehicle. 2: Do a little "googling" to learn about the most common mechanical problems on the vehicle. Example: "Toyota 4Runner 1997 most common problems". IN ADDITION, Try "autooninfo.net" and "carcomplaints.com" for contextual information. 3: Compare Toyota's maintenance schedule against the CarFax; write down the most common problems for your vehicle and pay extra-close attention to those items when you test drive and inspect the vehicle. 4: Use Edmunds or KBB to get a ballpark idea, but make sure you compare this with reality. Pay attention to the average price for the same vehicle on places such as Craigslist, CarGurus and eBay to find the "street" price. 5: Make sure you figure out some type of test for their honesty. In my case it was a simple window switch that exposed a liar. They are salesman. They do this day in and day out. As a customer, you should come prepared to play a psychological game. I've told my own experience. You can decide for yourselves if you want this same experience. Note: after this I ended up buying a Land Cruiser instead, privately, from a fire fighter on eBay. The experience was tremendously better; I asked many, many questions of the vehicle and he was very detailed and open about the issues, what was fixed and what was not. I felt comfortable enough to buy the vehicle sight unseen on eBay, and fly down to Texas just to drive it back to Cali. Yes, I was willing to do all that traveling just to avoid dealing with any more scumbag Used Car Sales Guys. I'm not saying all used car sales guys are bad... just seems the culture at this place breeds bums like Used Car Sales Guy #2, who claimed to have been there over 30 years. Well, if he's given 30 years of this level of service here, it's standards can't be that high. They get ONE STAR because never at any time, did anyone, ask me how much I was willing to pay. My offer wouldn't have been that far off at all. I'm a reasonable person. Used Car Sales Guy #1 - caught in a lie Used Car Sales Guy #2 - rude, hard handed tactics Possible manager or owner - frank statement that yep, we're basically screwing the next customer All 3 guys - never once asking what I'm actually willing to pay. = One star

Very simple process. Clean and no pressure sales. Will be back someday!

THE best car buying experience I have ever had! This dealerships GETS IT. No hammering, no "closer" trying to bilk you out of a few extra dollars. Just great cars at great prices and no nonsense attitudes. I am incredibly impressed with their business ethics and the respect with which they treat the customers. I drove hundreds of miles and passed dozens of dealerships to buy my car here. Sherri was great and made the entire process painless. Jim in Finance was quick and accurate. Thank you, Downtown Ford!

Online sales department was great!

Mike was excellent.

Graham Enos was a great help and was straight to the point.. I enjoyed buying a car for once. Thanks Downtown Ford

They were very prompt and seemed to realize communication is key. Amazing dealership and perfect customer service.

Very good.

Wasn't able to get the 2012 Shelby GT500 I wanted but Downtown Ford was really nice and friendly.

very friendly staff and nice, clean facility. Had very good feeling about this purchase.

Great customer service

Our salesman was helpful, attentive and responsive to our needs. Before we left the lot he explained the car's features in detail and knowledgeably answered all of our questions. Our overall experience was great. We drove over 200 miles to pick up the car and when we arrived it was clean, fueled up and ready to go.

Responded with prompt email and when I replied with question Scott answered immediately

Fantastic quick responses no nonsense

This one is now mine

got back to me in a timely manner and were polite

I didn't buy there but the guy followed up quickly.

They wanted to make the sale and so they kept in contact with me without my need to call them.

Communication was the key! Worked with Nick on email and text and he was responsive and honest!

They had to fix a couple of things(noise in the rear/seal on the lense of the headlight unit). they returned the car w/o any registration or fixing the problems. They were notified, came and p/u the car and left a loaner with out of date tags. Couldn't drive it. They returned the car and left. To this day, the problems still persist. Everybody was very nice. Our salesman was nice, but he was full of it. We are still trying to get the problems fixed.

Amazing service by salesman Nick! Harold Ford makes you feel comfortable with purchasing and treat you amazingly even after!7 Amazing service by salesman Nick! 100% will buy from again! Very comfortable setting and great service after the purchase! Good deals too!

bought the truck

great response!

Great response!