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Doral Volkswagen
About Us
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Today 9:00 AM - 9:00 PM (Closed now)
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10455 NW 12th St
Miami, FL 33172
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
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Jan 12, 2026
very good comunications
Jan 12, 2026
Response from current dealership:
Guillermo, thank you for sharing your support of Doral Volkswagen! We'll be here if you need assistance with anything else down the road!
Gabriel was on top throughout my search and ended up purchasing a better vehicle with them
Nov 3, 2025
Response from current dealership:
Congratulations on your new ride! We're happy to hear that Gabriel provided you with top-notch service here at Doral Volkswagen. Until next time, enjoy every mile ahead!
Buyer be aware..this dealer has good inventory and offers low prices but tries to nail you with bogus fees. Watch the worksheets as the taxes and fees are higher than actual and they will try to fool you.
Oct 20, 2025
Response from current dealership:
Stephen, we strive to run an above-board and professional dealership, and I'm troubled by the feedback you've left regarding our fees. Would you please give me a call to ensure any mix up is sorted out? Thank you, Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
The dealers on CarGurus advertise the vehicles but upon speaking to the representatives is totally different. They expect you to finance with them even if you’re pre- approved by the bank of your choice. They make it difficult to by unless you finance with them at their rate which is higher than the bank you have been approved by. Furthermore, even if you have the money to purchase the vehicle they will not provide you with the price it is advertised. They automatically give you a different purchase price.
It is so incredibly frustrating when they falsely advertised and attempt to cover the cost with customers who lack intelligence.
This particular vehicle has been at the dealer for over 4 months, could you explain why they would not consider a reasonable offer if they have the vehicle available. Totally unacceptable and frustrating for a customer. That is false advertising on their part.
Oct 20, 2025
Response from current dealership:
We're truly disappointed to hear about your frustrating experience and the concerns you've raised regarding the transparency of our pricing. It's never our intention to mislead or make the purchasing process difficult, so we take these claims seriously. I would love an opportunity to discuss this further with you and see how we can make things right. Please reach out at your convenience, we're here to help. Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Andy was beyond excellent — his customer service was outstanding. He guided me through the entire purchase process with patience and
professionalism. I was approved for my very first loan, and even though I wanted to keep my old car, he made sure I received support to take
it back home after completing the purchase.
This experience was far beyond my expectations. The dealership is a wonderful place to purchase a car, and the level of customer service I
received was truly exceptional.
Sep 17, 2025
Response from current dealership:
Congratulations on your new car! We’re happy to hear that Andy made your experience exceptional. Thank you for choosing Doral Volkswagen and for sharing your feedback! If there is anything else we can assist you with down the road, reach out anytime. Safe travels ahead!
Aug 13, 2025
Dealer was responsive and respectful and answered all my questions..
Aug 13, 2025
Response from current dealership:
Trevor, thank you for the 5-star review of Doral Volkswagen! We look forward to assisting you again with any future automotive needs. Safe travels!
The lady communicating via text and email is very responsive. After the contract information is sent to the sales department there is no follow up. This has happened several times with the dealership. Don't waste your time
Aug 5, 2025
Response from current dealership:
Russell,
I apologize for the lack of follow-up from our sales department. We strive to provide consistent communication throughout your experience with us and it's disappointing to hear that we fell short. Please reach out if you'd like further assistance or have any questions.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
I apologize for the lack of follow-up from our sales department. We strive to provide consistent communication throughout your experience with us and it's disappointing to hear that we fell short. Please reach out if you'd like further assistance or have any questions.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Doral VW advertised a car for $57,895 and promised an additional $1,000 off over the phone, bringing it to $56,895. But once I arrived, I waited over an hour to see the car, and the price suddenly jumped well over $60,000 due to hidden fees like a forced security feature and a recon fee. When I questioned it, the finance manager blamed Cargurus for lowering the online price — which is unacceptable.
We walked out. Classic bait-and-switch. Avoid this dealership if you value honesty and transparency.
Jul 26, 2025
Response from current dealership:
Thank you for sharing your experience. We’re genuinely sorry to hear that your visit did not meet your expectations.
At Doral VW, we encourage all customers to visit us in person to discuss pricing, ask questions, and ensure full transparency during the buying process. While we do advertise through platforms like CarGurus to promote our inventory, it's important to note that CarGurus manages their own pricing algorithms. The pricing listed there may not always reflect the full details of the final transaction, which is why in-person discussions are so important.
We want to clarify
More ...
At Doral VW, we encourage all customers to visit us in person to discuss pricing, ask questions, and ensure full transparency during the buying process. While we do advertise through platforms like CarGurus to promote our inventory, it's important to note that CarGurus manages their own pricing algorithms. The pricing listed there may not always reflect the full details of the final transaction, which is why in-person discussions are so important.
We want to clarify
Dealer refused to give me a build sheet describing vehicle features. When I asked
for a proposed invoice for the car, they added a lojak system, some kind of coating,
and unexplained "government fees" totaling almost $3,000. After text informing
therm that I no longer wanted to deal with me, I received a text that this was
"standard language" whatever that means. I then told them to stop contacting me
but continued to be bombarded with unwanted texts. Finally had to block their
number.
Reviewing previous negative ratings from others, Im sure a boilerplate response
will follow my review. I would recommend never purchasing remotely from these
guys, have your car inspected by another qualified party prior to purchase, and be
sure to ask for final invoice for inspection well ahead of closing.
Jul 25, 2025
Response from current dealership:
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you've encountered and want to assure you that our goal is to be as transparent as possible in every step of the car-buying process. We strive to provide our customers with all requested information and support to ensure a smooth and informed purchase experience.
I would like the opportunity to personally address your concerns and assist in resolving this matter. Please feel free to contact me directly at 786-531-7832 — I’m here to help.
Sincerely,
Susana
Internet Sales Manage
More ...
I would like the opportunity to personally address your concerns and assist in resolving this matter. Please feel free to contact me directly at 786-531-7832 — I’m here to help.
Sincerely,
Susana
Internet Sales Manage
Jun 13, 2025
car listed for 38k they wanted 48k after adding pointless fees
Jun 17, 2025
Response from current dealership:
Sydnee,
Thank you for taking the time to leave a review. It's unfortunate to know that we didn't provide you with the five-star experience we intend to provide all our guests with. We'd like to better understand your situation and what went wrong. If your willing to elaborate, please feel free to reach out to me directly.
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Thank you for taking the time to leave a review. It's unfortunate to know that we didn't provide you with the five-star experience we intend to provide all our guests with. We'd like to better understand your situation and what went wrong. If your willing to elaborate, please feel free to reach out to me directly.
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
After several attempts to get some answers on a Jeep that was priced too good to be true, I finally gave up and
bought from another dealer. It was as if they were trying to hide an issue. Had they just been honest, and I knew
what I was dealing with, I most likely would have moved forward.
Jun 10, 2025
Response from current dealership:
Rich,
I'm sorry to hear about your experience with the Jeep inquiry. We strive for transparency and it's disappointing that we fell short in this instance. If there's anything further you'd like to discuss or if you have any other questions, please feel free to reach out.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
I'm sorry to hear about your experience with the Jeep inquiry. We strive for transparency and it's disappointing that we fell short in this instance. If there's anything further you'd like to discuss or if you have any other questions, please feel free to reach out.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
May 28, 2025
Response from current dealership:
We appreciate your candid feedback, Stefano. It's great to know that you had a good experience with us here at Doral Volkswagen. Please feel free to reach out to me directly if there was something specific you were waiting on.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
They told me the car was available, made me fill out an application, ran my credit, and made my credit go down just for them to tell me the car was already practically sold to someone else. Very unprofessional. Do a better job in saying how things are.
May 13, 2025
Response from current dealership:
I'm sorry to hear about your experience. It's concerning that there was a miscommunication regarding the car's availability, and I apologize for any inconvenience this caused you. We strive for transparency in our processes and will address this issue with our team to prevent it from happening again. If you'd like to discuss further or have any questions, please reach out at your convenience.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
May 4, 2025
Great overall experience. Very responsive and even though I did not purchase the car dealer made me feel welcome and appreciated.
May 6, 2025
Response from current dealership:
Adam, we're delighted to hear that you felt welcome and appreciated at Doral Volkswagen. Our team always aims to provide a positive experience for everyone who visits us. Thanks for sharing your feedback!
Apr 30, 2025
Response from current dealership:
We appreciate your wonderful feedback of your experience here at Doral Volkswagen! It is great to know that you had a pleasant and friendly experience. Thank you for your trust in our team and we look forward to working with you again in the future.
Apr 26, 2025
The worst experience we have ever had. Nobody talked to us about the offer they made us, it wasn’t acceptable to us, but there was no discussion. Called several times the next day, nobody returned our calls. Then we got a couple messages from different people to call them, we called and they weren’t available, and never returned our calls.
We’re going to write a bad review on this dealership, recommending not doing business with them.
Apr 29, 2025
Response from current dealership:
Bob,
I'm sorry to hear about your frustrating experience trying to reach us. We strive for clear communication and it's disappointing that we fell short here. Please reach out so we can address this situation directly with you.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
I'm sorry to hear about your frustrating experience trying to reach us. We strive for clear communication and it's disappointing that we fell short here. Please reach out so we can address this situation directly with you.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Salesmen Ismael was very very good . Service from the salesmen Ismael was exceptional until i got into the
Finance guys office. Finance guy not good at all Tried to charge more then agreed upon price. He had the price wrong
presented the paper work with a higher price three times so we did not sign until the pricing was all correct as agreed upon
before entering the finance guys office. The paperwork they give you on a USB drive it did not have all the
paperwork on the drive. Trying for 5 days to have someone
who can help me get the paperwork needed for what i had paid for no luck so far in having any response from
anyone who can help . Just leave messages with who we can get on the phone. They can never transfer me or
give me the information direct number of who is the correct person to talk to is
Mar 31, 2025
Response from current dealership:
Thank you for sharing your experience with us. It's great to hear that the sales service was exceptional, but I'm sorry to learn about the issues you've encountered with our finance department and paperwork follow-up. We strive for transparency and efficient communication, so it's concerning to know we've fallen short here. Please reach out directly at so we can assist in resolving this matter promptly.
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Jan 24, 2025
Great experience.
Jan 27, 2025
Response from current dealership:
Thank you for taking the time to leave a stellar review, Nicole! Our team at Doral Volkswagen will be glad to know that you enjoyed working with them during your visit. We'll be here if you need assistance with any future automotive needs!
Terrible place to buy, Their feet is not worth the cost of the car and the customer service is the worse. I spent 5 hours at the dealer getting the vehicle they dont care they just make you wait. My car key was incomplete and the manager won't answer your call once you buy. Also they have sale people that don't know nothing about car. Withing 24hrs of buying my car I regretted. Go somewhere else.
Sep 10, 2024
Response from current dealership:
We're sorry to hear about your experience. We strive for excellent customer service and it's clear we missed the mark during your visit. We'd like to address these concerns directly, so please reach out at your convenience.
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
Thank you,
Rolando Garcia - Sales Manager - rolandogarcia@lithia.com
I didn’t end up with this car. I did end up getting a brand new car. The service was absolutely fantastic and they bend over backwards to make sure you are happy. Gabino and Dantony did so fantastically that If I or anyone else I know need a car I would send them their way.
Aug 9, 2024
Response from current dealership:
Congratulations on the new car, Angelina! It's wonderful to know our team at Doral Volkswagen went above and beyond to ensure your satisfaction. We truly appreciate your feedback and hope to work with you again for your future automotive needs!