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Doral Acura
About Us
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Today 9:00 AM - 9:00 PM (Closed now)
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10455 NW 12th St
Miami, FL 33172
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Dealer Reviews
All reviews are verified visits to the dealer. –
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Mar 16, 2026
Rip-off con artists! Love to have lots of add-on charges. The price they list cars at is set low to draw interest, but they have add on charges galore in order to up the price nearly an additional $6,500 on a used vehicle. Lucky I did my homework on add-on charges and additional charges dealerships like to add in the financing office. My advice to anyone is to watch videos with previous sales people advising people how not to get ripped off and how to negotiate.
Mar 17, 2026
Response from current dealership:
Scott,
Your review is concerning to read, and we apologize for any frustration you experienced. We strive for transparency in our sales process and it's disappointing to hear that this wasn't reflected during your visit. We'd like the opportunity to address these issues directly with you, so please reach out at your convenience using the contact information below.
Thank you,
Fernando Gaitan - General Sales Manager - fernandogaitan@lithia.com
Your review is concerning to read, and we apologize for any frustration you experienced. We strive for transparency in our sales process and it's disappointing to hear that this wasn't reflected during your visit. We'd like the opportunity to address these issues directly with you, so please reach out at your convenience using the contact information below.
Thank you,
Fernando Gaitan - General Sales Manager - fernandogaitan@lithia.com
Jan 26, 2026
The Sales manager made an offer only to walk it back after speaking with the owner. The car had a cracked bumper they would not discount as well. A wasted trip for us.
Jan 26, 2026
Response from current dealership:
Raul,
I'm truly sorry to hear that your visit left you feeling dissatisfied. We understand how valuable your time is and apologize for any inconvenience or frustration this has caused. As a valued guest, I would greatly appreciate the opportunity to speak with you directly. When you have a moment, please reach out to me using the contact information below. Thank you for your feedback, and I hope to speak with you soon.
Sincerely,
Fernando Gaitan - General Sales Manager - fernandogaitan@lithia.com
I'm truly sorry to hear that your visit left you feeling dissatisfied. We understand how valuable your time is and apologize for any inconvenience or frustration this has caused. As a valued guest, I would greatly appreciate the opportunity to speak with you directly. When you have a moment, please reach out to me using the contact information below. Thank you for your feedback, and I hope to speak with you soon.
Sincerely,
Fernando Gaitan - General Sales Manager - fernandogaitan@lithia.com
These people have no reason to be in business. I asked for a detailed list of all the fees itemized, multiple times, and they refused. Charging
$1,800 for LOJACK and over $1,500 of fees is absolutely insane. I will never buy a car from a dealer in Florida if they continue to rip off the
consumer with junk fees.
Jul 9, 2025
Response from current dealership:
I'm sorry to hear about your frustration with the fees. We strive for transparency and it's concerning that this wasn't reflected in your experience. I'd like to discuss this further and address any concerns you have, so please feel free to reach out at your convenience.
Thank you,
Moussa Bechara - General Sales Manager - moussabechara@lithia.com
Thank you,
Moussa Bechara - General Sales Manager - moussabechara@lithia.com
People listen to me ! This is hands down the worst, sketchiest dealership I have ever dealt with. In my opinion they are scammers. The price you see them advertise is nowhere near the out the door price. They bait you with a low price then add on all of the see bogus , made up fees to inflate the price almost $4,000 ! At least this happen in my case. I was negotiating over the phone and the finance guy gets in the phone and argues with me saying I have to pay THEM the property taxes on the car. I explained to him that in my state, I pay my own property taxes and asked if he even knows what they are.( Which he didn’t) . I explained that I was willing to pay the sales tax and their doc fee, but none of those other bogus fees. He then yelled at me and told me it was non-negotiable and then gave the phone back to the sales guy ( who actually was a nice guy.) They wasted hours of my time, just for them not to follow through. Run from this dealership! Bad Bad news !!
Jul 7, 2025
Response from current dealership:
It's disheartening to hear about your experience, and I apologize for any frustration caused. We strive for transparency in our pricing and regret that this wasn't reflected during your interaction with us. Your feedback is important, and I'd like the opportunity to address these concerns directly. Please feel free to reach out at your convenience so we can discuss further.
Thank you,
Catherine Huerta - Sales Desk Manager - catherinehuertarincon@lithia.com
Thank you,
Catherine Huerta - Sales Desk Manager - catherinehuertarincon@lithia.com
Jun 28, 2025
I called them. I said I wanted to pay cash. They said ok. I asked them to send me a quote. It was around 6k more than the website price, because of the fee. I show up in the store and asked them how we can reduce price. They said they can’t. So why you are asking me to go into your place and waisted an hours to check the car, test drive and then in the end you can not remove a lojack which one I don’t need.
Total waste of my time.
Jun 30, 2025
Response from current dealership:
Tati,
I'm sorry to hear about your experience with the pricing and time spent. We strive for transparency in our dealings, so it's concerning that this wasn't reflected during your visit. If you're open to discussing further or have any questions, please feel free to reach out.
Thank you,
Catherine Huerta - Sales Desk Manager - catherinehuertarincon@lithia.com
I'm sorry to hear about your experience with the pricing and time spent. We strive for transparency in our dealings, so it's concerning that this wasn't reflected during your visit. If you're open to discussing further or have any questions, please feel free to reach out.
Thank you,
Catherine Huerta - Sales Desk Manager - catherinehuertarincon@lithia.com
Jan 16, 2025
Response from current dealership:
We appreciate your feedback, Anthony. It's unfortunate to know that the vehicle was sold before you could see it, but we'll be here if you'd like to explore any other options. Let us know if we can assist with anything else in the future here at Doral Acura!
Jan 12, 2025
I loved the price for a 24 integra but once they sent over the out the door price, it ballooned by $6,000. You are supposed to expect, 899. Processing fees and 1300 in taxes. I purchased from another dealer that wasn't shady.
Jan 14, 2025
Response from current dealership:
Jarrett,
I'm sorry to hear about your experience with the pricing. We strive for transparency and it's concerning that this wasn't reflected in your case. If you have any further questions or concerns, please feel free to reach out.
Thank you,
Viviana Usme - GSM - vivianausme@lithia.com
I'm sorry to hear about your experience with the pricing. We strive for transparency and it's concerning that this wasn't reflected in your case. If you have any further questions or concerns, please feel free to reach out.
Thank you,
Viviana Usme - GSM - vivianausme@lithia.com
Jan 12, 2025
I was highly disappointed as two associates stated the vehicle was available and after a hour drive the sales representative started the vehicle was sold the day prior and the sales associate are not located on the premises.
Jan 17, 2025
Response from current dealership:
Sherri,
I'm sorry to hear about the mix-up with your vehicle inquiry. This is not the experience we aim for and I apologize for any inconvenience caused by this miscommunication. Please feel free to reach out so we can assist you further.
Thank you,
Nelisbet Diaz-Lopez - Assistant General Manager - nelisbetdiaz@lithia.com
I'm sorry to hear about the mix-up with your vehicle inquiry. This is not the experience we aim for and I apologize for any inconvenience caused by this miscommunication. Please feel free to reach out so we can assist you further.
Thank you,
Nelisbet Diaz-Lopez - Assistant General Manager - nelisbetdiaz@lithia.com
Dec 9, 2024
The car was exactly what I wanted, but their pricing was
very deceptive. The price of the 2024 Acura Integra with
tech was $28,995 which was incredible. I agreed with
that immediately. Most dealers only add a typical
processing fee near $1,000 and tax which was going to
be around 1300. They added a $2999.00 reconditioning
fee and another random tax of $944 that didn't make
sense. Adding $4,000 to the price of the car completely
unexpected. Be careful buyers.
Dec 11, 2024
Response from current dealership:
Jarrett,
I'm sorry to hear about your experience with the unexpected fees. We strive for transparency in our pricing and it's concerning that this wasn't reflected during your visit. If you're open to discussing this further, please reach out so we can address any misunderstandings or concerns you have.
Thank you,
Viviana Usme - GSM - vivianausme@lithia.com
I'm sorry to hear about your experience with the unexpected fees. We strive for transparency in our pricing and it's concerning that this wasn't reflected during your visit. If you're open to discussing this further, please reach out so we can address any misunderstandings or concerns you have.
Thank you,
Viviana Usme - GSM - vivianausme@lithia.com
Nov 14, 2024
The dealership listed a vehicle on multiple websites stating 66,000 for this vehicle they then after I got approved to buy it told me that they made a mistake and it’s 72,000 now so now they want me to negotiate from a price that it was not originally my interest it’s a pretty snake move and I would like to speak to somebody in upper management and when I say upper management, I mean the top
Nov 18, 2024
Response from current dealership:
Stephen,
I apologize for the confusion and frustration caused by this pricing discrepancy. We take these matters seriously and would like to address your concerns directly with upper management. Please reach out at your earliest convenience so we can assist you further.
Thank you,
Viviana Usme - GSM - vivianausme@lithia.com
I apologize for the confusion and frustration caused by this pricing discrepancy. We take these matters seriously and would like to address your concerns directly with upper management. Please reach out at your earliest convenience so we can assist you further.
Thank you,
Viviana Usme - GSM - vivianausme@lithia.com
Sep 30, 2024
Response from current dealership:
Thank you for the five-star review of Doral Acura, Euri! We're glad you enjoyed working with Gabriel. We truly appreciate your recommendation and look forward to working with you again in the future!
Sep 5, 2024
Car had a bad transmission and still was for sale !!!!!
Enough said
Sep 10, 2024
Response from current dealership:
Alfred,
Thank you for taking the time to leave your candid feedback. We'd like to understand more about your experience and work towards earning back your trust. If you're open to discussing, please feel free to reach out to the email address in my signature below.
Thank you,
Viviana Usme - GSM - vivianausme@lithia.com
Thank you for taking the time to leave your candid feedback. We'd like to understand more about your experience and work towards earning back your trust. If you're open to discussing, please feel free to reach out to the email address in my signature below.
Thank you,
Viviana Usme - GSM - vivianausme@lithia.com
Aug 5, 2024
Almost $7000 over the price with fees fees fees
Deceptive advertising
Andres sales person very pushy
Aug 13, 2024
Response from current dealership:
Joseph,
I apologize for any frustration caused by the pricing and sales experience. We strive to be transparent with our customers, and it's disappointing to know you didn't enjoy working with our team. We'd like to better understand what we can do to improve the customer experience. If you're willing to discuss, please feel free to reach out to me at the email address in my signature below.
Thank you,
Viviana Usme
GSM
vivianausme@lithia.com
I apologize for any frustration caused by the pricing and sales experience. We strive to be transparent with our customers, and it's disappointing to know you didn't enjoy working with our team. We'd like to better understand what we can do to improve the customer experience. If you're willing to discuss, please feel free to reach out to me at the email address in my signature below.
Thank you,
Viviana Usme
GSM
vivianausme@lithia.com
Show older dealer reviews 3
Just an automated email. I requested information but only received automated emails with no information each time. By that point I could not remember the
description of the Lexus vehicle. I was inquiring about the interior color. The automated email showed Acaras of which was not my request.
Jan 2, 2024
Response from current dealership:
I'm sorry to read about your experience with our automated emails. We strive for clear and personalized communication, so it's disappointing to see you received emails that featured Acuras when you intended to receive Lexus information. I'd like to assist you personally in finding the information you need regarding that Lexus vehicle. Please feel free to reach out at any time convenient for you.
Thank you,
Jorge Guerra-Gonzalez - Sales Manager - jorgeguerragonzalez@lithia.com
Thank you,
Jorge Guerra-Gonzalez - Sales Manager - jorgeguerragonzalez@lithia.com
Jul 3, 2023
Response from current dealership:
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
Feb 10, 2023
If I could give this dealer a 0 star I would. Let me start by saying that I drove 4 hours from Orlando to Miami confident that I would be buying this car due to the pictures that I’ve seen. After going back & fourth with the sales guy Rafael, he told me that he will hold the car for me. As soon as I got there they had the car pulled up out front for me and I took it for a test drive, but this is where the problems began. I had a few friends of mine that are car enthusiasts and also one being a mechanic and we started noticing a lot of red flags about the car that were clearly mis leading buy hiding them in the photos on the website. I understand a used car could have some cosmetic issues but clearly there was more wrong with it. The car clearly had flood damage by the previous owner but was fixed by themselves, so it could not be reported on the Carfax. Rafael was very rude, and the Manager was misleading about the car. If you go there be careful. Scammers ⚠️
Mar 3, 2023
Response from current dealership:
Kevin, thank you for taking the time to leave us this feedback. Our team strives to provide quality customer service and we regret to hear that we were not able to provide that to you. We’d like the opportunity to discuss this incident further. Please contact me directly at your earliest convenience.
Jorge Guerra-Gonzalez
jorgeguerra@lithia.com
General Sales Manager
Jorge Guerra-Gonzalez
jorgeguerra@lithia.com
General Sales Manager
