Doggett Ford South Loop

Abby was very prompt in helping setup an appointment for Monday. Marcus was extremely helpful and professional during the transaction. He also helped facilitate a minor repair before keys were given. In house financing was a breeze thanks to Brad.

Would never review the interest rates offered by the bank with me… just went round and round about max payment I’m ok with no matter how many times I asked for the rate bank offered.

Contacted me promptly and answered my questions.

I received a quick response from this dealer on my request for information. One of their sales associate contacted me and made herself available to assist with any concerns.

Great service

Great sales experience. But the finance guy would not take NO for an answer without insulting your decision.

Both the sales person LK and the manager have been very helpful and responsive without make us feel rushed

While here in Nebraska these guys went above and beyond and got a deal done. Highly recommend these guys. Made everything simple and answered all my needs and questions . Special thanks to Amir and DJ .

Had a great experience at the dealership. I was able to purchase the vehicle I wanted

Very informative and quick to respond

Great response. Bought some here else

They are very professional dealer will recommend to everyone

They responded promptly and kept in touch to make sure I had an appointment time. Then they even called and let me know the vehicle I was interested in had sold before I could visit the dealership. Very professional.

Pushed a $4,000 mandatory protection plan on top off sale price. Took two weeks, calls every day to finally receive copy of the new car purchase contract.

My experience with Russell & Smith was amazing! The salesman and finance team were great to work with! Highly recommend Russell & Smith Ford.

Was contacted. Had a few back and forth questions. Never got a response to those questions.

My overall experience at Russell and Smith was horrible. 1st they refused to honor my XPlan pricing, yes I know it’s dealers desertion, but typical limited to higher end limited inventory units not A XLT trim basic model! 2nd they tried to add a $5000.00 market adjustment to the MSRP! At this point I kindly exited the inside of the dealership and was met in parking lot by the GM (was it really? lol) who tried to tell me he could sell the vehicle I was looking at auction for more money then the outrageous marked up price they showed me. I kindly replied “then I would sell it at auction then so you don’t waste any other customers time“. The “GM” then said if he could change the $5000.00 market adjustment to $3995.00 would I buy it. I told him I wouldn’t buy it at MSRP or from them period! 3rd they also added a $4000.00 vehicle protection package. I was also told the sales manager shouldn’t have done what he did to make my experience horrible. Well it’s to late for that and if the “GM” h

Call before we went to make sure they had it and made an appointment. Got there and they didn’t have it.

Great dealer that responded within less than 5 minutes for the car. Gave me more for my trade-in. I saw that one of the tires needed to replace and without hesitation they put a new tire. They really are great with helping get the finances in order and I was out with the Mustang that same day! Would actually recommend this kind of dealership! And most likely will do business with them in the future.

Very helpful and easy to work with. Provided great service and kept us informed on long distance transaction.

Every person was great and helpful. One person in particular stood out my Sales rep Brooklyn Long was very helpful and a determining factor for which I proceeded with my purchase at Russell &Smith Ford. She understood my needs and knew exactly to meet them. Thank you for such a great experience and made my car purchasing fun ...something we all expect but rarely experience.

Very good and helpful

Well I have appt for this Monday morning. Not there yet but I was very well attended by a seller. Explained me every detail about this car and He was very happy knowing I'll be there soon.

They will only let you finance through their dealership. Other than that, the dealer I worked with was straight forward and didn’t waste my time or lie to me.

Jorge was very honest, easy to work with, and not too aggressive. I like that he set realistic expectations throughout the process and didn’t try to over-promise and under-deliver. Great experience.

Went for an appointment. The worker wasn’t there nor the vehicle we were scheduled to look at. Passé attitude from workers who were there…. Do not recommend.

Not taking vehicles down off website after being sold!

Very responsive, got me pics, just found a different vehicle to buy.

Quick response and timely.

Originally this vehicle was less that what is advertised. I had set up an appt to test drive the vehicle and already was pre-approved by one of my creditors. When I pulled up Kevin came out and greeted me. When I informed him that I had an appt for a test drive and what vehicle I was going to test drive he gave me the bad news. The vehicle was priced incorrectly and was more expensive than was posted on the website. He then brought in a vehicle that had all the same features and was the same year but it was a different color and had 20k more miles. The price was about the same and after I test drove the vehicle I fell in love with it. After that it was all about what I wanted my payment to be. Kevin made the whole process easy and painless. Overall a great experience. My only gripe was that I wasn't told the vehicle was priced incorrectly until I got there

Over bearing sales tactics. They will call you multiple times if you do not respond.

They called/texted/emailed me about 20 times the first day. I set up an appointment to view the vehicle & offer a deposit to hold it for 2 days. They say, no need, no one else is looking at it. Then I request pictures of the vehicle & get crickets. Then I get a call that says the vehicle is sold. At least I didn’t drive the three hours to look at some crap from these incompetent weasels. Probably buy from anywhere except here.

They were prompt in responding to me, answer my questions on out the door cost. We couldn't agree on a price.

Fast response. No complaints. Thanks again

Super helpful

We worked a deal out on a car. I was coming Saturday to sign. Dealer told me they would hold the keys. Got a text Saturday morning they sold the car out from under me. Horrible customer service!

Dealer followed up in a timely manner.

It was a great experience and I love my new car!

Great experience. Nice salesperson and finance person.

Dealer representative reached out to me for a few hours and then never responded again regardless of multiple texts back to them.

I requested information on a 2010 Odyssey. I received a quick response. However, we decided to postpone our search due to unexpected medical expenses.

Great customer service!

Email correspondence was pretty lousy. Initial email was fine but follow up emails felt unprofessional, caused me to lose interest in the car.

Great experience

Derek Sasser was great. Finance manager Charles assist quickly. Being Derek was recently hired his sales team guided him . Great Team work. The salea manager td me they could repair a dent and redo film from tinted windows and later lied but it after we signed.

Friendly sales staff

They have on sale a truck that was not ready to go. We try to buy it and asked for a better price because of defects but they just sait No and they couldn't fixt it

i was contacted by email.

Dealer responded very fast.

I bought it and I love it

Very friendly and helpful. Thanks!

Yuli was extremely helpful, and we love our new truck. Thank you Russell & Smith.

Dealer followed up and was very professional. I drove in and test drove the truck. I liked the ease of being able to drive the truck without a lot of salesman hassle. I didn't end up buying the truck but liked the experience.

The dealership did reach out to me, but never notified me that the vehicle had been purchased.

Great they had the car for advertised price and we bought it there financing dept is great

Friendly and helpful sales people. I be buying my next truck from them.

Were responsive to my questions via email.

The dealership seemed more than willing to help us, until it came down to actually buying the car and poof no more help. We got a text saying well I tried but he didn't actually try anything just threw in the towel

Great follow up

The salesperson (Lorena) was knowledgeable and was excellent to work with. We bought somewhere else but it had nothing to do with her service or knowledge.

Never made it over for a test drive, but dealer was very responsive to messages

Very helpful!

she was real nice email me tex me moved everything around right away

Awesome experience. Emailed them on Thanksgiving day around 12pm got a reply by 3pm same day (SHOCKER) Followed up the next morning. Sales Professional Amir Pari Zangeneh was outstsnding assisted us from start to finish. No pressure or arm twisting was in & out in about an hour. Nice dealership

They were a little confused on whether the vehicle was available or not. And it was confusing since I was contacted by two different people with two different stories regarding the vehicle. They were pushy on getting me to the dealership which unfortunately is the norm.

Sent me pictures of the vehicle 2 hours after I test drove it, in fact in the parking spot we parked it in?! They also sent me the same email every day for 4 days asking me if this was a good email address to send information and pictures about the car I ALREADY test drove. They need help with Communicating to potential customers. I bought another vehicle elsewhere

Very happy with Russell & Smith Ford. I was contacted in a timely manor by a great sales representative, Mr. Stephen Brooks.

They where fast to respond. Great customer service. No high pressure sale. They make sure your happy through the whole car buying process. I would and will recommend them to anyone looking for a vehicle.

They reported that the car was being transferred, and tried to sell me something I didn't want.

They advertise a $100 if you buy from them. Took 3 days to get back to us. Meantime went there and bought it. Once purchased never had anyone follow up with purchase or experience. Typical Car Dealer

Emailed me in a timely way.

Late notification to my request and submission of paperwork to purchase vehicle. Dealership. was very courteous when they expained it had already been sold.

Told me the truck was there. Drove 45 minutes to dealer and nobody can find the truck on the lot. After waiting for about an hour. They just apologize and say that it must have gone to auction. Salesman just walked away after that. Didn't even try to show me anything similar that they did have in stock.

Good people

I liked the way this dealership made me feel from the very moment I astepped on thier lot.I found the vehichle that was listed.I quickly recieved a decent price for said vehicle and the dealership perks are beyond compare.My salesman was Corey Garrison...look him up for a great buying experience.

Sales manager has done a good job at staying in contact.

These folks contacted me quickly and answered all my questions.

great

Was quoted a price over the phone took screenshots of the price online drive 2 hrs to drive it only to be told they were raising the price $3000

Give me the best deal in the city , very good dealer

They answered right back good service

After I requested more information about the vehicle, i got a quick response by phone that the car had sold. I appreciated the quick turnaround to my inquiry

Replied quickly and answered my questions

Great! Very prompt and professional.

Very informative happy to help!!

Called dealer about this truck they said it was sold later found out it was not sold. Bought a chevy.

Left us in the cold to get the key and never returned, so we took our business somewhere else

They responded promptly, we're very helpful and not pushy, but the truck I inquired about sold to someone who was looking at it when we communicated.They quickly let me know afterward that this person had purchased the truck, and offered to help me with a similar model.

good response time and friendly -- had sold the car I wanted to look at -- should have had it off the website!

the truck had already been sold a week prior to them answering our request but told us the truck was still available when it really wasn't just to get us in the door

The car I called about already "had a contract on it" when I called them, but reappeared in a day with a price that was $1000 higher. When I called and told the young lady that it appeared to be the same car only at a higher price she quickly told me it had been sold. Doesn't that sound like bait and switch? I would not think of dealing with them.

Dealer experience was great!

Very easy to do business with. Great people!

Very quick to respond.

Freak customer service no pressure deal, they explained everything I had questions on. Straight to the point

Great, outstanding, good job! A new era in buying, all done with a few Emails and phone calls. I have always hated the whole buying and finance game. This will be the only way I purchase a vehicle again. Thanks John Zilker! Jim from Palacios

Super fast response and salesman was very helpful

Horrible, they tried to rip me off by making me over pay on the vehicle. They got 3 guys to try and make me buy it and on top of that they said one of my vehicles I wanted to trade in was only worth 2000 when it is over 40,000. Waste of gas and time

Worst experience salesman Stephen asked for my debit card to hold the car! I have never heard of that. Wasted time and gas car was sold while we were on the way to purchase it and he didn't answer our calls to tell us.

Brandon K. Was very pleasant to work with! Hope to buy from him in the future.

Bad customer service plus sales manager and finance manager play way to many games went to dealership with 50k and a 2013 trade for a dually truck they wouldn't do the deal and let me walk out the door with my 50k. I went to Dallas to a dealer and got the deal done. For 47k. I wouldn't do business with Russell & Smith bad dealership.

Quick to respond

Great job no hassle or pressure. Salesmen followed up after sale again job well done.

Car stink and personal really bad services never going back there

Very fair deal on the car. Transparent and easy to work with. They are privately owned and gave us loads of attention and consideration. Did not get the sell vibe at all. They were quick to respond and delivered to the letter on everything they promised. We bought used and got an amazing deal. Can't believe we lucked out! Very good people. We definitely will return.

Me and my son were treated well by the staff.

Very fast service. No hassle purchase experience. Very easy to deal with them.

They were fast and very Curtious. I would say that Joe Rodrigues is one hell one a salesman.

Quick and painless purchase.

Quick responses.

I bought it and loved it

No complaints, I stopped here a couple weeks ago to test drive a Ford Fusion. The salesperson was helpful and friendly and offered to provide me with X-plan pricing on vehicles that I emailed to him. I never followed up.

did not purchase from russelll smith, but they were very responsive to my inquiry

This is a dealership to stay away from. The sales team will promise everything; but the service department is truly totally bad. Don't expect warranty claims to be honored with this company. Ford is a great product and there are a lot of other dealerships in Houston to purchase from. Do yourself a favor and eliminate a lot of heartburn. Purchase from someone else.

Excellent experience. Our salesperson James and the Finance Mgr, Stephen were laid back and did not oversell or push. We will definitely make future purchases with RS Ford.

Too many sales games......

Caring & helpful

The dealer, employer and manager in there had the best way of convincing customers and satisfying them with their product and treatment

They were nice, courteous and efficient

These people did not seem ready for me even though they made sure they knew I was coming. Called me before hand and I call them beause I was running a little late. I made an appointment with someone but when I got there he was busy and several saleman said they worked with him and they could help me. I worked in sales for years and had other people took my appointments and leads. I wanted to speak with only the person I had the appointment with. Finally they told me that the person I had the appt. with was the internet manager and he finally came out and one of the salemen finally brought the car around I was interested in. I did not care for this car so they tried to show me several others. None would work for what I needed. The internet mgr. called several times later, but it appeared he did not remember what I was looking for as he suggested cars that did not meet my needs.

Nice,professional,enthusiastic