Direct Automotive

Good experience

Let me know it was still available and they had another car but different year.

Good people and honest

Dealer did not tell me about warranty till a day later was not able to get warranty on the truck I purchased and they would not at least put a little fuel in the truck it was almost empty about to run out of diesel after I had filled up the truck I traded in and I drove 147 miles to get their this was the worst experience I’ve ever had at a dealership

Responded quick

Great experience working with Tom! He stayed open for us and made sure truck we buying had no issues! Even followed up with any questions we had later. Would highly recommend this business! Owner Rick/Richard was professional and easy to work with also. Thank you guys for getting us an outstanding used truck! And making buying experience painless!

Greg was very helpful with answering my questions and working with me on finances. Thanks Greg!!

This was an excellent experience. I went there and looked the truck over before going in to deal with salesman. It was what I was looking for. Went in and talked to Tom, he was not pushy like alot of used car lots I had visited. We drive the truck and I was definitely sold since they had it priced under KBB in a time where "market value" everyone was priced higher than KBB. I have driven the truck almost 1000 miles with no problems yet. Richard the owner treated me like I was family as well. A++ team you will deal with here at Direct Automotive. I would recommend them to anyone looking for a great deal.

Greg was very kind and professional. Easily the most pleasant car buying experience we’ve ever had. Highly recommend!

Very professional and knowledgeable. I do wish more dealerships practice more of these qualities.

Had a great experience with the guys at Direct Automotive! From start to finish there was no pressure or hardcore sales pitch. They made the process quick and easy and the prices were very reasonable. I highly recommend Direct Automotive and will be back for my next vehicle.

The truck was awesome the staff is very friendly and honest I highly recommend this place and I will buy from the again

They were prompt in answering my questions while working with me, but I chose to buy a different car.

Company responded

Excellent! They were very responsive. Unfortunately, the vehicle was sold prior to my trip to test drive. Direct was very transparent and communicated with me "Direct ly" throughout the entire process. Highly recommended.

Good not pushy

Dealer was very precise and gave me updates promptly.

Great very professional

Good response, informative, professional,,,

Personal and friendly without being pushy. Ended up buying somewhere else but this was a great car at a great price

Mich was the most outstanding sales manager I ever encountered. Very friendly, good sense of humor, super helpful and even provided a ride from the airport brings we were not local. Very upfront on pricing and financing. He made sure he had everything in line for us as we went ahead and purchased from him. I highly recommend the manager.

Excellent service. Friendly staff. Bought truck.

Excellent customer experience!

They did contact me

Excellent customer service

I have not had any dealings with this dealership only a response to let me know they still have the truck for sale

Answered my question directly

Answered all my questions through email I just wish the price will go down

Good

Straight forward

Great service

Responded promptly and answered any question or concerns I had. I’m still interested in this unit I just haven’t had the time to check it out in person.

Very knowledgeable. And helpful with all my questions. David in Boone NC

Thank you

They replied quickly to my inquiry unfortunately the car was already sold that morning.

Bought this truck Good folks!!

Sales person was very helpful, I will call them again.

The sales rep was very helpful and I love the free oil changes as long as you own the vehicle, for a diesel, that's a great deal.

I thought it was a very good dealership the guys are really cool they showed me their process and if I hadn’t decided to buy a private vehicle I would’ve gotten my truck there

Called me back in a timely fashion

Great car and great service with low miles

. Saw the truck on the internet and it looked great. So I drove 75 miles to look at it. The truck was not ready to sell. The interior was dirty, the engine was dirty, and when I drove it I was looking through a cracked windshield. Did not buy this truck. Great bunch of guys though.

Quick response even though the answer was the truck wasn’t what I needed

I wish I could give this "business" 0 stars. I ignored the other reviews thinking that every used car dealership would have its fair share of good and bad reviews. This dealership is a nightmare to work with. If you ignore this and the many other negative reviews be sure to pull a carfax (that they will not provide) on the vehicle you are interested in. I put a deposit down on a truck that they said had "minor damage", after running the carfax it showed that the vehicle had sustained severe damage and had to be towed. Mitch is a decent guy but steer clear of the salesman Ken (not sure how such an unethical person is still employed by this dealership, no matter how bad they are I wouldn't let him represent my company). Spend a couple more thousand dollars elsewhere and go with a dealership you can trust and a sales team that will truly take care of you.

They sent one follow up email but that's it, nothing else and I was very interested in this vehicle.

Cargurus says trucks been for sale for over 150 days..contacted dealer and apparently truck is not for sale because of electrical issues.....this explains itself

Dealer was professional an courteous had all the answers an info pleasant to work with

Very helpful answered question next day

This dealership reached out via email, they seemed to be willing to help with any questions I might have concerning their inventory.

They contacted me but I was mistaken the truck I was looking at was not 4 by 4 so I ended our discussion they did exactly what they were supposed to do in a very timely manner

Dealer contacted me quickly, and answered most of my questions. But the vehicle had been wrecked and they could give no info on repairs that had been made to the vehicle. Then I I question the price because it was higher that the good price on KBB plus it was previously wrecked and the dealer cut off communication.

Truck for sale was a rust bucket. Dealer told me my truck for trade was a salvage title. I checked with the NCDMV on the following monday and they assured me my title was clean and guaranteed not salvage. Not sure of the motive.

Very quick response!

Very Good people! I was pleased with there customer service from start to finish. Southern hospitality environment and kid friendly. Everyone there knew what they were doing. Got me into the vehicle I wanted.

Very friendly and worked along with us to get the price right for our purchase

Positive - They do a really nice job detailing the vehicles to make them look as good as possible inside & out. Reasons why I won't go back - First, I asked the salesperson about the condition of the body. He said it was very clean. I asked him to clarify because I hear that all of the time, the condition of the exterior & interior is very important to my wife, and we have to drive an hour to see it. He assured me that he looked the car over & there is very little wear. When we arrived, the exterior was in great shape with 1 minor & 1 major exception - the minor exception was the fuel tank cover was sprung & wouldn't stay closed. He didn't mention that on the phone. He also said he wasn't sure if they'd fix that for us. The major exception was that the clear coat on the entire roof was flaking off. I specifically asked him on the phone about that common problem on this make / model. He assured me that wasn't the case for this vehicle. I also didn't feel comfortable when I asked to see the carfax (prior to seeing the vehicle because we were waiting for them to finish detailing it). They showed it to me on a smart phone (no print-out), and he wouldn't show me any details or let me scroll through it. I can pull my own carfax if I like the car enough, but this made me not trust them because the car had been in 2 accidents, and they glossed over it like it wasn't anything to worry about. I'm not sure why I stuck around to look at the car after that point, but I had driven an hour and waited another 30 min for it to be detailed, so I was kind of invested. I left as soon as I noticed the clear coat failure and told my wife that we wouldn't waste our time here again.

Dealer was responsive and answered any questions I had. They are definitely working hard to do things the right way.

They respond by email but when I tried to contact them on the phone could not get no onr

They responded quickly and had an excellent inventory of vehicles that I was looking for

Salesman very helpful

Dealer responded did not have truck in route to dealership why list on Car Guru when it's not even there still waiting for the truck to reach dealership and picture of said truck

Terrible , drove an hour to go get the truck after they told me it was ready , ingest there it has no interior at all in it and hasn't been inspected. Then they apprised by car 4500 under what it was apprised a week before , bad business men

Poor quality, bad attitude, wouldn't recommend to No one. The response I got when at dealer was shady on some of the questions I asked.

Fast response!

Very good five stars

excellent

Dealer did respond. Said the car was ordered for a customer which makes me think it was simply a price leader. Why else would it have appeared on Carguru?

Fast response Great prices & Good customer service.

I had a lot of questions to ask that he was didn't wanna answer gave me little to none for my trade I went to another dealerships they gave me 5 grand more the guy said are you gunna buy anything or are you wasteing my time ver unprofessional won't go back.

Very nice. Great experience.

Terrible people to do business with. They will lie to you and steal your money. When they tell you they need a $1000 deposit to the vehicle off the website and lot so that they can finish working on the vehicle they wont do it. The vehicle will remain on the lot, they will still be trying to sell to others and will try to pressure you into getting it paid off before being ready. On top of that after almost 2 weeks of waiting for your truck when you tell then you can't keep waiting around for their empty promises and that you need your money back to go actually get a truck they will tell you you'll never see your money again. The owner will also be very rude to you and hang up on you while you explain to them why they owe you your money. Don't waste your time and money with them!

Good!!

the dealer responded quickly

Dealer response was quick and provided information that both vehicles I was interested in had sold that same day. Owner was very professional and knew the vehicles very well. I would buy from this dealer if they get another vehicle I like.

Good communication, thanks.

Quick response

Dealership was busy but considering h the volume of customers they did s good job.

Left out a few details like it had hail damage and the heater coil wasn't hooked up because it was bad every thing else was as said. Over all they are OK besides they are car dealers if you miss something it's a lick on you so I got a lick on me no hard feeling

ok

They were on top of there game.