Direct Auto

Thanks So much, and welcome to the Direct Auto family.  

Hi Em, I am sure this is fake review, because we do not have any black cars with damage. Its important to know that these reviews are crucial to the welfare of our business. Before you post fake reviews, keep in mind we have families, and employees with families that depend on our business to make a living.

Thank you, Michael West

Hi Ms. Heather,

This is Mike, I apologize you felt the need to leave 1 star. While I dont agree with it, I respect your opinion. My response is not to denounce your statement, but to give my side of the story, and let whoever reads it formulate their own opinion.

Ms. Heather, after putting your application in online, you reached out to Dalton by phone. Dalton let you know that we were extremely busy due to Tax Season, and that there were only two of us, Myself & Dalton, we each had a customer in front of us and 3 to 4 more on the lot at the time. You stated that you understood, and s

Hi Ms. Heather,

This is Mike, I apologize you felt the need to leave 1 star. While I dont agree with it, I respect your opinion. My response is not to denounce your statement, but to give my side of the story, and let whoever reads it formulate their own opinion.

Ms. Heather, after putting your application in online, you reached out to Dalton by phone. Dalton let you know that we were extremely busy due to Tax Season, and that there were only two of us, Myself & Dalton, we each had a customer in front of us and 3 to 4 more on the lot at the time. You stated that you understood, and said that you had to come down to the coast for a funeral anyway, that you would bring your $1500 with you in case we could do something that day.  You arrived about while we still had customers, and by the time you sat down at my desk, you only had 30 mins before you had to leave to go to the funeral, you explained your situation,  and we mutually agreed that I couldn't possibly have an answer by the time you had to leave. I stated as soon as we knew something we would call and let you know if it was possible to get you approved on the 2011 Kia Sorento you were interested in. You left to go to the funeral, you called us back after the funeral, and Dalton told you that we would need at least $3500 down, not due to your credit, but due to the fact you did not have a full time job with taxable income. Since our banks do not base financing solely on credit alone, they look at income and job stability as a major factor in formulating the amount of money you are approved for. Unfortunately, you did not get approved for an amount that would have allowed you to only put $1500 down. Instead of telling you no you cant get that vehicle, we told you an amount that would allow you to take that vehicle home today, which was $3500, and it was not even close to half the price of the vehicle. I'm sorry you could not come up with that amount, and that is no reason to give us a bad review. We have been in business for 18 years and have an excellent reputation. Again, I apologize.

Thanks,

Michael West Less ...

Hi Onearmbill,

I have went through our inventory, and every camaro we have that is a manual shift, is marked as such. We also had pictures of the gear shifter and the clutch to make sure no one got confused. I apologize for the confusion.  We know everyone is entitled to their review of our business, but everytime someone puts a unwarranted negative review, we ask if they would correct it so that it does not negatively affect our business or our families. Again, we apologize for the confusion.

Thanks, Michael West, Owner

Hey Mr/Mrs Noble,
This is Michael, co-owner of Direct Auto, if you would please call me at 228-591-1155. I'm sorry this happened to you and I will try my best to correct the situation. If I am not In the office or with a customer when you call, please leave your number so I can call you back.
Update: 08/14/2017 Mr. Noble, i waited on a phone call from you so we could make this right, but havent recieved anything yet. I got in touch with my sales staff, and verified via phone records, they said you called the day before the incident, and they explained to you that the vehicle you were inter

Hey Mr/Mrs Noble,
This is Michael, co-owner of Direct Auto, if you would please call me at 228-591-1155. I'm sorry this happened to you and I will try my best to correct the situation. If I am not In the office or with a customer when you call, please leave your number so I can call you back.
Update: 08/14/2017 Mr. Noble, i waited on a phone call from you so we could make this right, but havent recieved anything yet. I got in touch with my sales staff, and verified via phone records, they said you called the day before the incident, and they explained to you that the vehicle you were interested in was at our Lucedale location that if we needed to bring it down, we would. You followed up by saying if you decided to come, you would give us a heads up before driving 90 miles. The following day, you showed up and with no prior notice, & we offered to bring the car down. But you declined at the time and made us an offer far below what car guru said was a "Great Price". Unfortunately, we had to decline your offer, because it was much to low to accept.  We mutually agreed that we couldnt make a deal that made sense for either party, after that we parted ways. I looked through our phone records to find the call placed to us after you left, and i could not find it, and we apologized we missed it. If you feel like we deserve this one star review, then thats what we have to deal with. It just doesnt represent our character nor business ethics.  Thank you, and i wish you the best. Michael Less ...