DeFOUW Chevrolet

Incredible customer service!!

Supper nice guy wanted to help me fine the car I wanted

mostly painless. included full tank of gas and only added fee was the doc fee so price was pretty straight forward.

Matt Martin is a great manager, friendly, reasonable, kept his word. I would do business with him again.

Good followup

Extremely friendly and helpful. Make buying a car a enjoyable day. Very knowledgeable.

I ended up not buying them vehicle but the salesperson was fantastic.

Yes he did respond, very quickly! I wasn't aware that this dealership location!

Above and beyond, not enough to describe what Hannah and Taylor efforts were during the process. With me coming from 2 states away, everything was smooth. Definitely recommend these guys to everyone

great got response quickly

Prompt response with good info.

This dealership went over and beyond to make my deal , I will definitely be back to buy another car

Soon as I started the 2014 infiniti it was making a knocking noise. 1 hour drive for nothing ..

Chad was extremely AWESOME!!! ☺

Tony Hoffa and his team were fantastic!!!!! They worked hard and not only got me my dream car but got my son his dream car too!!!!!!

Vehicle was ready when I showed up for my appt. The staff was helpful and showed appropriate level of interest without being pushy. Great communication and follow-up!

Ron Pierce and I talked, he was very helpful, I test drove the car and found the car not to be what I was looking for. Everyone at the dealership was friendly, good experience. Thanks

Terrible I was going to buy the truck and he said he would hold it for 1 day for me and called me back 30 mins later and said he sold it

Smile reached out with a personal video and a follow-up email. Very good communication.

Overall a great car dealership. No one was pushy and I never felt like they were just trying to make a sale. Plus I loved the car I bought!

Excellent experience. Drove 5 hours to get this vehicle. The car was exactly like the dealership described and like the photos. Family dealership that takes great pride is satisfying the customer. Highly recommended.

Helpful over the phone. I did not physically go there. Explained out of state purchase fir me, which was great.

Bought this good dealer

I didn't purchase this vehicle but I did buy a Buick Envision from them . Great to work with. Dan Landes was the best.

Communication with dealer was very good. They answered all my questions in professional manner. No complaints at all!

I had the car shipped, sight unseen. Ben Mullikin was my sales person and he handled all the details for the sale and the shipping and was very helpful in his explanation of the process and execution of the sale. I got a great deal on a new 2020 BMW M8. I love my new car!

It was a car they just got but they created a video just for me, worked on the price and financing, and I picked up car tomorrow. The only negative thus far is they wouldn't offer any assistance on delivery for this out of towner.

The dealer contacted me in a timely fashion and followed up nicely.

Not willing to give a realistic price. Had to talk to 4 people before getting a sales person to give me a quote.

Great

Great experience got me in the vehicle I wanted no hassle 4.5 stars

Good

Ask for Annette ! She is awesome. Great experience

I contacted Defouw Automotive and their response was quick. Had an email conversation with a salesperson, (sorry I don't recall whom) they were very helpful.

I didn’t end up purchasing there, but they were very receptive and responsive.

After I made an appointment via email to look at the vehicle, it was sold the day before my appointment. I drove an hour to see the vehicle only to be told at that time it was sold. I believe that it was unprofessional not to inform me that the car was gone before I arrived. I wasted an hour driving there and an hour driving back, not to mention gas.

Quick response

Great interest in helping me

Fast on follow up, courteous, professional

Excellent I bought the car couldn't be happier

Very helpful answering all my questions promptly

Prompt and great customer service.

Very frank, pleasant to share info. Good follow up.

I’ve worked with this dealer in the past and they continue to deliver exceptional service and very fair pricing.

Fantastic, They came to pick me up in Milwaukee and took me to the dealership in Indiana, The sales lady Annette was great and so was Dan the finance guy. Everything was like clock work.

Their internet service was very responsive. Dealer was very busy Sat when I went so took a long time to get car. Overall I would recommend them and the sales rep I worked with (Matt Bolin) was very attentive to what I needed bought A6 and drove it home same day.

They kept me on a rope to make me believe my dream car was still available. When I show up to test drive the car is sold and they want to see me the exact same kind I wanted for the same price but just with 100K plus miles on them which is trash for that kind of money.

My experience at DeFouw was great. I met with Annette and was able to test drive two different BMW X3. Annette was very friendly and knowledgeable. I was highly satisfied with my visit.

Quick to respond.

Ended up not doing the deal but their customer service was phenomenal!!!!

Very helpful over the phone, we were just looking for an AWD so went to another dealer.

Mr. Brown did a great job! Defow was not flexible on the sale price of the vehicle, but was willing to negotiate the trade value. Overall good experience. The Suburban was in great condition, and we did buy it.

The vehicle I wanted was leaving the dealership about the same time I emailed but they still responded and asked what I was looking for so they could keep an eye out. They also emailed a week or so later to tell me they were still looking. Nice follow-up.

They contacted me by phone and let me know all I needed to know before I went to the dealer!

When I requested information about the vehicles the sales associate got back with me right away. They are very friendly. They have been extremely helpful sending me pictures of other vehicles I might be interested in. Very much appreciate that.

They contacted me the following day. Very helpful with my situation.

traveled 300 miles to get the best deal I could get. Came from Ohio and treated great. I will always check with them first.

Dealership took 2 days to email me with information about the car. It was not exactly what I was looking for, so I did not visit the dealership.

Great communication!!

The sale person named Joe really took very good care of me! The price of the automobile was very competitive and reasonable. I was contacted by a representative relatively quickly by email. He was very polite and answered all my questions. Then he set me up an appointment with the dealership. Then passed me off to a sales representative who called me at home to verify my appointment with him. When I arrived they had secured for me a very competitive interest rate. Better than the one I had I might add. So I must say I had a very please experience with this dealership! I would highly recommend making the drive to Lafayette to purchase your next used or new automobile.

Price was fair. Worked with me on a couple of issues and had me out the door with my new car as fast as they could. Sales and finance were great.

very good and helpfull

Quick response

Awesome!

Very Quick Reply to my request. Provided all requested information in a clear and concise manner. Great folks.

Responded quickly to my inquiry. Had the car ready for me to test drive when I got there and were very helpful. Completed the paperwork quickly when I decided to purchase the car. Very pleased with their customer service!

Dealer associates contacted us regularly via email but were not intrusive. They answered questions and were very cordial.

On line I notice right away DeFouw Auto was ready to deal with a lot better price then any of the other competitors. I contacted them online and was immediately contacted by their representative.Sales rep. Ben Mulikin was very friendly,informative,and very effective in managing a potential sale of this BMW. I was also contacted by Mike Overby,Gen. Sales Manager, to insure I was satisfied with the deal,and He even sweetened the sale price! If I lived closer to their dealership,I would be buying a car from them. Great bunch of people!

Got right back to me

Quick response truck sold

Very helpful sales reps

Sales staff very helpful, and the communication was great. I didn't buy the car but will continue to look with that dealer. I would recommend them. First rate experience.

They were very helpful with securing the vehicle of my choice.

Easy going, did well for me.

Dennis Romack was absolutely great in helping me. We purchased the van and are very satisfied.

The dealer is very responsive and cordial.

I worked with internet specialist Dave Jeffers and salesman Noel Evans at DeFouw. They were both great to work with. No pressure and genuine good guys. Also, the car was priced better than any car within hundreds of miles. When I arrived after giving them very short notice, the car was pulled up and ready for a test drive. It was immaculate inside and out. I could tell right away that they took pride in their work. After a short drive, I was filling out paperwork to buy it. I would highly recommend Dave and Noel at DeFouw for your next car purchase.

Got. Your call and response., good sevice. Response, but never. Heard. Back

Knowledgable and friendly sales people. I purchased a beautiful vehicle and got a great deal!

DeFouw Chevrolet in Lafayette it's a great place to start your car shopping experience! I live in NW Indy area and at the beginning of the year I started my search for our next car, looking for an used Chevy Equinox. I bought it a month ago from Defouw Chevy. So, I'm writing this review not under the euphoria of a new car purchase, but after the things settle down and I used the car for the past month. After a week of internet research I started to contact different dealerships. Even from this point the experience was great with DeFouw: they answered my questions and even they invited me to come and see their cars they didn't try to pressure or lure me in. After we checked several dealerships in Indianapolis area, we decided to go and check some in Lafayette. We visited some and in the end we went to DeFouw Chevy. We really liked what we found here: great services provided in timely manner, the salespeople didn't try to sell their cars telling us untrue stories, but most important we liked the cars. Comparing them to what we found in other places these cars looked and feel great and they had competitive prices. The car we bought I also took it to a car shop in my hometown to be inspected, after I bought it, and they said the same thing: the car was in a great shape. We visited the dealership two times until we agreed on a car, and we worked in our negotiations for the car with several sales agents and their manager and all of them did an awesome job. After I bought the car I talked with a friend of mine that lived in Lafayette area ten or fifteen years ago and he said he used to buy cars from them, too, because of their great services and quality of the cars. It seems over the years they managed to keep their high standards in a very competitive business. So, I think you won't go wrong if you'll start your car search with them!

Dealer contacted me immediately. Dealer was helpful in providing info on truck and professional in meeting my truck requirements.

Quick responses, but vehicle was not available.

Excellent service!!!

Doug was very nice, very courteous and helpful. Called about a 2014 silverado, wasn't told before I drove 2 hours that it was a no haggle dealership so that was little upsetting, ended up not buying the truck.

The first sales person that was monitoring the internet was very helpful and referred me to a second salesperson. This salesman informed me that the car was sold pending financing. Didn’t feel that this second salesman was very interested in selling a car.

good experience. Not what I was looking for.

Very attentive and they keep checking in with me.

Responded immediately. Don't negotiate prices at all. Sort of pushy sales people

It has been very good

I didn't hear anything back from the dealer for over a week after I contacted them, and then only to say that the car was not longer available. I was a serious buyer, but the dealership didn't contact me in a timely fashion.

Not very knowledgeable about extended warranties or their own service department.

My sales person Jose and the manager Mike were professional and easy to work with. Great customer service and a relaxed buying experience.

I bought this car it was as good as they said it was,verry good to deal with.

Dave had Contact me right away but don't have time to go look yet.

Horrible! Say the car is in great shape and nothing wrong! Drive 2 hours to come see a dented, scuffed, and scratched car!

Great service-love the car

Very helpful and good with following up

The sales agent David responded quickly. He answered every email and phone call and was very knowledgeable and helpful.

Very good

Excellent. Ron was great and attended to every detail. Very good at keeping in touch.

Dealer responded quickly even though the vehicle had sold. They even called me after the deal fell thru.

Response was quick and helpful!

Did not purchase a unit from this dealer but had good conversation and looks like they have quality products

I did purchase this vehicle . Drove a ways to get there . More damage than listed , and didn't have the options listed . A fair price tho .

Dealer responded quickly. Answered questions I asked. Sent multiple pictures of the car. Salesman was polite and knowledgeable. Car price was fair - I purchased the 2011 Camaro they had for sale.

Very nice people. Excellent communication and got back quickly.

Very responsive, very helpful, fair prices

All questions have been answered, and was very prompt.

Good. Kept in touch

Prompt response. Tried to find what we were looking for.

It had a very good conversation and had almost made up mind to buy the auto but a better was found closer to my home.

Responded fast

Was fair and upfront with their expectations. Unfortunately, we were unable to work out a deal that would fit both our expectations.

very professional and honest to the price negotiation.

Dealer responded in a timely manner and was professional.

They were great

They never cleaned the car out at all and they never went through the car like they said they did. (we have warranty and an appoint at a different dealer to have it gone through correctly, the mechanicals of it that is. It is sucking gas terrible, so something isn't right, if they had done their job, they would have found that out and fixed it) There was garbage in it, and they never cleaned the spots. A floor mat was missing, they did get me a new one before we left. The lever to move the back of the driver seat was gone and they didn't know it! Car dealers are notorious for being liars and cheats, but these people take the cake! NEVER doing business there again. EVER SOOOOO disappointed! greed has gotten the better of them! Shame on us for buying it, shame on them for knowing selling a not right vehicle.....we just bought this on 1/14/17 and it is 1/16/17. I do like the car, but wish I would have went elsewhere....big mistake on our part.....huge!

Quick to respond! Answered all of my questions.

Vehicle was dirty never got detailed. Still not bad for quick trade in. They stayed in contact with me the whole time.

They have answered all my questions timely.

I have purchased 2 vehicles from DeFouw in the past and have never had an issue at this dealership.

Excellent place to do business

We scheduled an appointment but the car we went to see was filthy and had trash in it. The dealership had been using it to transport employees but didn't take time to clean it even though they had 2 days to do so. The sales man didn't know the list price or really anything about the vehicle. Very poor experience.

Prompt, responsive, answered all questions

Prompt and pleasant service with good follow up.

I had a wonderful experience with Defouw . They were honest very kind and I didn't feel like I was taken advantage of through the whole process of purchasing this vehicle. I recommend these guys and I drove an hour each way to buy the vehicle . I will buy from them again !!!! Thumbs up

Responded even durring off hours, and was very easy to communicate with, and was very detailed in his responses to my questions. Very good experience.

It was fast, good and to the point. No drama, no lies, just the truth. And that's exactly why I liked it.

Very nice.

Sold the car I was interested in, but promptly answered my emails.

I called on a Tuesday and inquired about a 2008 F-250. They had just got the truck so they told me they would service the truck that day and would be ready by Wednesday at 10:00 am. I drove 4.5 hours and arrived at 9:45 am to find that the truck just completed its service but no detailing had been done. After test driving, I ask them to fix the wheel alignment. While the technician was working on the alignment he noticed that the catalytic converter was missing. They informed me that they couldn't sell the truck without this part and that they would need to install one. In my opinion, this should have been addressed at servicing and saved me a trip. We continued with negotiations and I was still interested in purchasing the truck. The sales manager, Matt, approached me and said he isn't going to sell me the truck because he didn't have enough money in it to fix it. I was furious that he didn't even offer to meet in the middle. It was as simple as that. Obviously they don't care about their customers or their customers time!

Cesni Ennis is awesome!! I dealt with a couple other dealers but ended up buying from DeFouw due to Cesni. Great follow up but not pushy.

I went down the next day and they and they had sent the car to the auction ..

Great experience, great deal! Highly recommend.

Immediate response to my email.

We got a great deal on our Traverse and the staff was great to work with.

Matt and Cesni were very responsive to my inquiry and questions on a BMW X540e. They were very accurate and open...disclosing all of the information about their offer. their attitude made it a positive experience for me...

Decent dealer

Experience was amazing. Chad Oakley and the staff there made us feel comfortable and relaxed. Best car buying experience my wife and I have ever had buying at a dealer.

I was contacted immediately. All of my questions were answered. I had a very good experience.

Had sold the vehicle I wanted but they did try to offer others.

Helpful, but car sold

Loyd was very very helpful in the purchase of my car. Also with getting me setup with a payment plan, even with no credit. Everyone was friendly, and always made sure we understood what was going on. Very professional, and very experienced, thank you Loyd.

Professional Salespeople

I didnt buy the nissan, but another car from them.

good experience

Dealer not willing to negotiate on price

DeFouw responded to my inquiry and tried to stay in contact with me to see if there was anything they could do to assist me in finding a car.

I got a prompt reply and a follow up email the next day. Then I emailed them with a few questions and they replied the same day.

Contacted several times but bought car elsewhere

Wonderful experience. We bought exactly what we wanted and the process was very smooth. Will definitely go back and refer them to other friends and family.

Dealer got back to me very quickly. I didn't end up buying the car I originally inquired about, but I did buy a different one from them.

Contacted me immediately and did not pressure the sale.

I purchased the listed car from this dealer 2 days ago. Working with them was great - the salesperson was knowledgeable, pleasant, low (no) pressure, and helpful. They gave me a fair price on my trade-in and made the entire process painless. I highly recommend them!

Excellent!

Dennis was very nice and extremely helpful! I believe this is a GREAT place to do business

They responsed to my inquiry quickly

The sales staff were great. Timel communication, helpful and willing to accommodate all the requirements I had.

Excellent service, sales staff was friendly and helpful ,from the moment we first called to the moment we drove off the lot with our vehicle. Definitely recommend!!!

Quick response....

They were prompt, professional and courteous!

I ended up purchasing from a different manufacturer, but these folks were very helpful and courteous. Highly recommend.

Overall painless experience. Great car great price will definitely be back and would strongly recommend this dealership.

Submitted online request for info. Received email and phone call within a few hours. Made arrangements to see on Saturday when they opened. Truck was ready in front waiting and salesman worked hard to compete with my credit union rate and actually beat it. Very positive experience. I made a reasonable offer expecting them to meet me half way and they did. I will start here in future when looking to buy again.

Unwilling to negotiate on price.

Great service and sales , will buy again from them !

I ended up purchasing the vehicle

Promptly responded to my email. Had vehicle ready to drive when I arrived. Ultimately bought a different vehicle from them, but would strongly consider using them again.

Sincerely cared and took extra efforts to help us get the car we wanted.

Responded quickly

follow up on Qs and stay in touch no car purchased yet

Did not buy, but very helpful.

Dealer got right back to me and was very attentive to my needs.

Pleasant experience.

They knew I was very interested , and coming to see the SUV but sold it without a word.

I got the vehicle at the price, not even a week later alternator goes and dealership didnt want to make it right. People don't buy a vehicle from this establishment run the other way

Sales person was very honest