Dakota Motor Company

This was my first time at Dakota Motors. I went in looking for Subaru Forester with several in mind that I had seen online. Within a few minutes of arriving to the dealership, they had several choices of vehicles pulled up for me to look at and test drive. After viewing several vehicles, I found one that met mine and my families needs. Throughout the visit, I ended up work with three different employees. All three were kind, informative, and helpful without being pushy. My needs and concerns about the vehicle were addressed honestly and fairly and I left with the vehicle of my choice. This seems like a great place to find a used vehicle at a fair price. As with all used vehicles, do your research, ask questions, and do a thorough inspection prior to purchasing and I’m confident you’ll leave a satisfied customer too.

Very straight forward easy to deal with

I love my new vehicle so much and everyone there was so friendly and helpful. Thank you so much (:

Response was quick and good. We actually went up (drove almost 2 hours) to look at this and another vehicle but ended up purchasing a different one that they had just gotten in. The staff were all very friendly and helpful and made the buying process quick and easy. Highly recommend this dealership.

This vehicle was in terrible condition they took days to call we had to keep calling and they lied numerous times about fixing it. Very shady company, Bert was terrible and rude to deal with.

Friendly, inviting and flexible. Knowledgeable and supportive.

Although I didn't buy, the sound lady I worked with was very nice, professional, and understanding of my time crunch!

responded but just asked me to call them instead of providing any info via email.

There was no response to my inquiry about the first car. Later, I emailed about another car on a Saturday and did receive confirmation that the vehicle was still available, late Monday. I attempted to make a reservation to see the car and was told to come any time. When I arrived at the lot, the salesperson got the keys and placed them on the desk, and told me to take a spin. No sales pitch or explanation about the car. When I returned from my test drive, the salesperson left the lot! I took the keys to another s/p and told him I was interested but I had a concern that I wished to get an answer to. He told me to call them, next day. When I got home, I emailed the first s/p about the concern and asked him to get back to me when he had addressed that concern. I gave both s/p's good buying signals but neither seemed interested. A very frustrating experience! And no response from anybody about my concern!

My experience was good.

Things went the way they should have, very easy. Thanks to the 3 John’s and Gary.

They were very good to buy from

Extremely happy with my purchase! The staff were great and helpful (Ryan &Jacob). Recommend checking this place out

Very nice people and very courteous

Called ahead about a car, 45 minutes later when we arrived they told us it was sold the previous day.

Dealer responded right away

Dealer was great, easily reachable, very friendly atmosphere. The staff are very helpful and professional. The only downside is not much information is provided on the site about vehicles. Overall, I'll recommend them any time

Drove over an hour to see all of the wranglers they have. Sellers do not know much at all about the wranglers they have. No one assisted me in looking. I finally sat down with Ryan. I was told I was going to be called Monday morning with more information. I was never called I called twice now and still haven’t gotten any responses.

Good

Honest dealer that let me look at what I wanted to, not what he wanted me to. More than a fair price on my trade on, and the cat I bought.

Just talked on phone nice and polite

Smooth. Bought the car.

Fast response. Pleasant experience.

Great

I hadn't even test drove the Vehicle and the guy I spoke with on the phone ,I said I have worked hard at getting my credit rating up ,so IDO NOT want a hit on my credit until I'm sure it the vehicle for me , I should of known better, but I double checked I said this won't effect my score right he said no well down 6 points so my interest rates went , I even explained to Him that the last car loan I got I was charged 29.9% interest in a vulnerable place in my life and got completely screwed over in that situation lotion and hes still when I hadn't hit my credit oh excuse me he didn't capital one did but it was his actions that is actions that cause that. Why won't buy a car from this guy.

Not good with information and never got the return call back as salesperson stated would happen. Very unprofessional and rude in my opinion.

Great dealership

Very responsive. Always replied to questions about availability of vehicles I was interested in.

They are good people to work with them

Good communication. Went smooth and fast. I would by from them again.

texted and sent follow-up email

Waiting over a month for them to give me title. Keep saying they'll look into it and call me back. Never hear from them

Dealer was easy going and willing to work with me towards closing time. Car didn’t seem as clean as it could’ve been.

Great people. Easy to deal with got my vehicle purchased with no hassle

Responded quickly and thoroughly answered my question. I didn’t buy the vehicle yet but I haven’t bought anything yet.

Very good friendly

Everyone I dealt with at this dealership were so pleasant and helpful. I will definitely look them up the next time I am looking for a car.

Called at 11:00am to ask if available, said I am driving down from St. Cloud to view/purchase they said ok. After my 1.5 hour drive. Walked it and was told someone was purchasing it, maybe I should have road with them..bad customer service. I understand that vehicles are first come, but this was the only vehicle I was interested in. They could have said sorry, can we show you something else.

They responded quickly

In response to your response. I do not live in North Dakota but thanks for that. And I’m pretty sure I know what vehicle I looked at. Whatever guy pulled this truck up was smoking in it after they took 5 minutes jump starting it. Then he and the truck disappeared for about 10 minutes. Then the guy in the nice lowered Lexus said something like “what is this sh*t” when he saw it happening. The truck wreaked of smoke as well. Maybe you don’t know who is working for you…

They got back to me right away. And answer my question about the vehicle. And also let me know it sold.

A/C did not work in the car, which made us worry what else didn’t work, but they were very nice and helpful.

Very nice over all took care of everything for me,and very great experiance.

The vehicle was sold but it was nice that they contacted me to let me know that.

If you want a car from here, better think twice! They will sell the car from under your feet even if your approve for the vehicle and going to finalize the deal. And just because some put $100 to hold it!

Can’t complain. Excellent service. Easy to work with. I recommend. Prices are the best in the metro area.

Car not ready for sale. While I arrived unannounced, the vehicle I'd come to see was in for service. I was able to test drive it even so but the service work needs to be preformed before I can get a true assessment of the vehicle.

I did had a great experience with this dealer after an over an hour from my home, they did help me to get what I need it and they did stay in well contact to me and answer any questions. It was a great experience, Thank you so much and I love my vehicle.

Dealership replied the next business day! I decided to look at other Prius's therefore I did not reply back nor go see the vehicle.

Informative and helpful.

Ryan & Bart were great! I felt relaxed, not pressured at all! The whole process was simple & easy from start to finish. I highly recommend this place...5 big gold stars!

Dealer was honest. I'M happy to choose them.

We have a great car that we purchased from them.

Worked directly with the owner and he was more than accommodating for us! Great experience and a new fresh car! Love it!

Absolutely loved working with this company. Extremely professional and made my car shopping experience quick and easy. They didn’t try to upsell me on any warranty packages. They also have a huge selection of vehicles all for very good prices. 10/10 would recommend

Highly responsive.

Helpful

Great response

Bart helped with grabbing the car and letting me drive it. Didn't mention anything regarding the accidents until I mentioned the front frame damage behind the front grill. He did offer to lower the price dramatically but I did not want to purchase. Ryan is okay at responding to emails but does not care to provide any information regarding carfax etc. Only thing he answers is the availability of the car and that's about it. Ryan just says "do your own research" in the email when asked for the carfax. I have the emails if anyone needs proof. Even when I mentioned the incorrect VIN number to get him to mention the correction of the VIN number stating he "has the carfax right here", but does not care to send the carfax to me regarding the vehicle.

All cars are behind a fence cant just look have to call them they dont ask your namd bad sales people or Owner dont trust this place.

I emailed to check on availability & they were quick to answer along story suggesting I call before diving up the next draft to verify it was still there. I went in knowing what I wanted. They were friendly & answered my questions even though they were very busy that day. I was pleasantly surprised that the Jeep I was looking at had even more trim than I'd expected, and immaculate. The usually long and tedious paperwork process went very quickly. They didn't have a lot of wiggle room on the price, but it was already under nada average price by enough that I didn't feel the need to barter. I was out the door and in my driveway that evening with a smile on my face. I have already stated recommending them. Well worth the drive from southern MN to get what I wanted.

Quick response. Good people.

Was contacted but never returned my questions on pricing about the car or other cars I was interested in.

They listed trim level as "advanced", but it was a lower level trim called "Premium". I contacted the dealer to correct the listing. They acknowledge it was wrong, but would not say they would fix it. I asked twice they fix the listing, but with no success. It was obvious from the photos it was not the "advanced", so that is what initiated my phone call to the dealer As you may know, many dealers will list a higher trim level in advertising so the car is rated higher and so they get more people interested, thinking it is a much better deal. It has now been almost a month and the dealer still has it listed as the wrong trim level. I guess notifying the dealer is pointless if listing the trim level wrong was done on purpose.

Quick response!

He had what I wanted but when I sent a text for him to give me a call when he was available I never heard back. I bought somewhere else.

Very low key, easy to work with !!

Excellent staff/dealer. On time business, 45 minutes I was out of there. My family is happy.

Call dealer we would drive down Saturday morning to take a look at the vehicle and leave before their hours. All I asked was that they call me if they sold the vehicle Friday night. After leaving for Farmington Saturday morning we called the dealer and of course they said they had sold it Friday night and no one ever called us. Terrible customer service in this regard for this particular event . Would not recommend

They gave me wrong information about car over the phone the first time I called saying they still had the car and then called back and said they didn’t. I still went and looked at other cars and it was a long wait and some of the employees weren’t knowledgeable on their stock of cars at all.

Thanks for the help

Sent notices of several different cars. Was nice to not have to do so much searching.

Answered my questions

Thy are nice people Michael and the manager are nice ,friendly ,and helpful

Nice people.

We went to see a 2013 Equinox and test drove, but wife did not like color. Otherwise it was well priced and had good/new brakes and tires. We sat down the with Ryan F he was very helpful and all staff was low pressure He printed out 3 Subaru's in our price range and we wandered lot by ourselves with him telling us when you find one to test drive, just let us know. They have many desirable well priced cars and lots of SUV's. I was impressed by the fact that almost all had new tires (not cheapo's) and brakes or brakes were in good shape.looking at rotors and pad thickness. When we decided to test drive 2, they were brought up front right away even though was a busy Saturday.Test drives went good and we chose a 2012 Impreza 2.0 Premium. I was pre-approved through my bank for 5.9% with 10% down. We decided to see what their finance guy could do and got us 6.24% with zero down....DONE! Total time spent 3.5 hrs yet I spent 3x that on net. Go there first!

Professional, friendly, and honest. Couldnt ask for better service buying a vehicle. David and Bart were excellent to deal with and had me driving away in a timely fashion with a smile!

Responded in a timely fashion.

Did not buy from them, but they were very easy to work with.

Purchased a Nissan from the helpful staff and one day later, had trouble with the transmission. Without hesitation the dealer gave us a loaner car and quickly replaced the transmission. Fantastic, "down home thirty year neighborhood dealer". Buy from these guys without fear...….

Oh they responded and I called them as instructed. Never heard anything else.

Good experience.

Dealer was very pleasant during our conversation

Easy to work with.

Good jop you do wish you the best all the time

Great place! Friendly and knowledgable people, easy to work with. Recommend this place.

Good experience for they got back to me right away.

I have purchased cars from them in the past and always get honest answers to my questions. I would buy from them again if they have the right car.

Nice talking to him

Was there two weekends in a row. New inventory to see every week. Good no haggle dealership.

Honest dealer with fair pricing and great service

Quick response but truck had sold

Good experience. Bought second car I looked at here.

Got back to me right away and told me options

Good communication

They called right away.

My salesman was great, but when there were missing items from the van the dealer never followed up with me and didn't seem to care what my post-purchase experience was.

fast response

Super nice and honest guys. Helped me buy my first car. Made time to take a look at a noise after I bought it, and we’re going to come save me when I couldn’t get my auto start to work (I figured it out). Highly recommend them

Was just as listed. Clean outside and clean inside. 2nd roll seat middle console missing and heated seats not working but I suspect it has to do with fuses. Drives nice and previous owner smokes , something I have to work on to get the smell out.

Bought it! It was everything I wanted -and more! Great people to deal with - no drama/pressure!

I've been trying to get information on this vehicle for 3 weeks. They say it's being serviced, but they have no idea what repairs are needed or what the list price of the vehicle will be. I've been told I would get a phone call back 3 times now, with no response. Ridiculous

Great customer service. Love my new car

Very helpful and friendly

Called back promptly and willing to answer any questions. Thanks!!

Fantastic, not pushy. Friendly and quickest car buying experience I've had.

I called to buy a truck and had a time set for a couple hours later. When I arrived it was sold

Really nice dealership. We went to look at one car and ended up finding a great deal on another. Scott, who helped us, was great, informative and helped my daughter understand her options. I really appreciate the low pressure supportive environment. Thanks Scott.

Great

Honest and respectfulf

Drove a long way to see this car. We asked if there was anything wrong with it before we made the trip. Was told no and there were clear issues with the motor. Huge waste of time. It explained the low pricing.

Great experience. Beautiful cars. We will be back.

Their response was fast to let me know.

Never responded to my email. When I called they seemed as if I was wasting their time.

Great people!

I had a great experience as I test drove and purchased my vehicle. They were also great about if you found something wrong within the warranty time frame they fixed it.

The salesman was nice, but seemed understaffed. We were left to ourselves more than we were helped, but the vehicles offered were unfortunately out of my daughters price range.

Low pressure, very easy to talk to. Answered all questions. Made buying easy. I'll go back in the future.

Ryan at Dakota was terrific. We had a great experience. The purchase process was very easy.

Dealer contacted me by email, but I decided to look closer to where I live.

I called and spoke with a sales person. He was pretty abrupt and almost confrontational. The website said he would meet on Sundays by appointment. He informed me he was not willing to give up his free time regardless what the website said since he could not sell the car on Sunday. Wouldn't buy a car there on principle alone now.

Smaller operation but great price with great service sold me. I will definitely buy from this dealership again

Overall experience was good. Only complaint is that the car was not detailed well and smelled like cigarettes.

Bart was awesome to work with! Small mom and pop shop. Great customer service, low pressure sales. Would use them again.

good

One of the least pressure salesman I've ever dealt with.

Very kind but the car was not available anymore.

The have twice advertised a Toyota Prius Plug-in BASE model as the ADVANCED model, which is a totally higher price. Maybe they get more people interested if they list a vehicle as a more expensive model. I dont know.

Great dealer. I purchased the car and was taken care of very well by Bart.

Poorly run business and very unprofessional. Was told on the phone they were too busy to answer any questions about a vehicle online I was inquiring about. Would not return calls. Felt untrustworthy overall and needless to say I did not do business with them.

I wouldn't buy a glass of water from those guys. No customer service at all.

They lied to us. We asked if the car had been painted, before driving 3 hours to look at it. He told my wife No. It was obvious that it had just received a car lot paint job.

Easy negotiating with owner and the price was more than fair. Oil wasn't changed, rear brakes were in horrible shape but that was all figured into the selling price. To be fair the owner did offer to repair the brakes. The vehicle I bought was very clean. I will be recommending Dakota Motor Company to friends and family.

Looked at the car and liked it. Called later in the afternoon and said we would be back to purchase. Show up the next day and he is selling it to another. Very underhanded.

They don't care to address any issues once they sold their cars. They refused to address the missing floor mats... Well ...they sell used cars as -is

Great deal

Quick and easy.

Very friendly!

This was a good dealer to work with. They were very friendly and enjoyable to talk too.

very low pressure. would buy from them again

Would be my first choice for buying a used car again! Very straight forward conversations about the vehicles. Didn't feel any pressure to buy the vehicle we were interesting in. Called ahead of time to check on availability and we gave the heads up we would be an hour before we got there. Dakota said they would hold it until we got there! Vehicle we purchased had the Carfax full history. Great experience!

Excellent

Salesman were great. No pressure kind of place. Small town feel. I will be back to purchase another vehicle there!

I liked them and they were informative. I bought a car.

Didn't return my calls or email. Then when i drove over an hour to see the vehicle the sales people made me feel like I was wasting their time.. Poor customer service. Will never go back.

I was very happy working with Dakota Motor Co. I actually bought my car from them. Thrilled to be in my new wheels!

Very personable, service oriented dealership.

See Bart

came back with one email then never anything again

Interaction was okay but not great.

Replied quickly

I don't like a car dealer that lies to sell cars. Warning lights on the dashboard are there for a reason, and it's not to light up the dashboard and make it look pretty. they are not meant to stay on. If you don't know something, say you don't know it. Not be dishonest.

This dealership had plenty of excellent pre-owned vehicles to choose from in my $9k to 12k price range. I drove 50 miles to visit this dealer because of all the great cars they had listed online. Now the problems: They were understaffed. There were two sales people on staff at the time I was there (1pm on Friday). There were constantly about 5 customers waiting for help at any given time during the 2 hours I spent here. They are in "downtown" Farmington and have purchased parking lots all over their side of the area of downtown. These lots are all pretty close together, but because they are so small, some of them are 3 blocks away from the main office. The sales people kept leaving me so they could deal with other customers that showed up after I did. The car I was most interested in test driving had a dead battery and was boxed in the center of one of there parking lots by several other cars for sale. The sales person had just handed me the keys and said "go check it out" and moved on to another customer. When I returned to tell him They didn't offer to jump the battery and move the cars out of the way so that I could test drive it. They could have easily sold me a car that day, but I just walked away and drove the 50 miles back home. It is a shame that this place had such a great inventory but yet had terrible customer service. Plus they were in no way prepared to deal with winter conditions. In Minnesota? Come on!!

Very fair, very easy, trustworthy. Kind and let the car sell itself.

Great to deal with. Small dealer, website is their selling tool. great prices. Great to deal with.

Dealer was willing to pick me up at airport.

They did call twice but we were unable to connect. Never received an email. I will try again since they have great prices on Honda's.