Crown Toyota

Good communication

Very unprofessional interaction with the Internet sales person. April Gaitan at first contacted me saying that they had a vehicle and if I was interested. When I asked if it was still available she then said that no it wasn’t available. I asked if she could add me to the waiting list. She then responded that she wanted to be transparent and said that the sequoia trd pro was in high demand and that they were prioritizing local customers. I was taken back since she was the one that contacted me not the other way around. Then she apologized and said that yes it was available but that they were now prioritizing trade ins. It was very confusing and clearly she did not know what she was doing or saying. So not a great experience. Considering she contact me first to then tell me that 1 it’s not available 2 the waiting list is for local customers 3 it’s available but now are prioritizing trade ins. What is it? How about you don’t contact a person if you don’t know what u r doing.

Replied quickly

Contacted Crown Toyota regarding the online listing. John of Crown Toyota replied immediately. Answered my questions and sent photos of the listing. Unfortunately, it was MLK weekend and my bank was closed. I missed the opportunity to purchase the vehicle. Although I did not purchase the vehicle, my experience with the sales team at Crown Toyota was outstanding.

Can never go wrong with Toyota

Transparent, professional, friendly, and efficient! Troy thank you for expertise! Very much appreciated!

WASTED MY TIME! I emailed the dealership and corresponded via text with Tom M. over two days to insure the car was available for a test drive. Drove from Orange to Ontario on a Saturday in traffic with my daughter only to be told the truck wasn’t available. Tom drove us to the shop next door and the truck wasn’t there either. Then told truck was at the body shop “15 minutes away.” Wouldn’t let me even see the truck so couldn’t tell you they even had it. Shown a year older model for $2000 more. When I expressed my frustration I was told “sorry.” No offer to show me the truck at a later date/time. Wasted 3 hours of my time and $30 in gas. I had hoped better from a Toyota dealership with the owner’s name attached and suspect John Elway wouldn’t be pleased either. I’ve been very careful to be completely accurate so any attempts to discount this account would be false. Either a disregard for the value of my time or bait/switch. I know where not to shop a used Toyota truck!

Informative

They responded but I’m still waiting on details. Was told I would be contacted Friday and two days later still nothing. I will update if they call this week.

Internet sales rep said the vechile was there. Wasn't there when I showed up. It was available to the next day to view. My wife went, it took forever to bring the vechile to view. My wife sat down to talk number and there was no negotiation. Treated her with disrespect. Do not go to this dealership. Very cocky and unhelpful.

Very helpful

Yonny & Matthew went above and beyond for me. Vince was enthusiastic & took into consideration the value of my time and yet allowed for the flow to slow where questions needed to be asked. Bobby in finance was honest & no-nonsense. I truly appreciate the team’s honesty and integrity during their interaction with me. It’s not about taking advantage of customers, but of helping assisting with making an informed decision about the car. Thanks for making the process less stressful for me!

Good service

Should know how to prioritize clients. Car I’m dealing almost got sold to another buyer. Waited almost 6 hours just to sign documents.

Informative

Was a very good experience, was well pleased. I bought the car, and am pleased with it.

Had scheduled to test drive it and knew I was coming and had said I could come check it out, and they straight up sold it right infront of my face as soon as I get to the lot. They could careless to make a sale. Horrible service

Very responsive and friendly

very good

Awful, false advertising, my business was earn with another dealer that respect the advertised price

They were very up front and to the point.

Helpful and responsive.

This dealer is one of the best. Actually listening to you what you want. Great experience.

Very friendly and great service!

They contacted me right away and provided pictures as I asked for.

Purchased from here; was great experience and delivered as promised, very knowledgeable and hardworking sales team.

Excellent

very good positive experence

Goodddd

Van Chen very helpful. Too bad not able to negotiate a deal.

Great car buying experience! Steve Nash was helpful, friendly, low-pressure (actually NO pressure) and did everything he could to get us into the car we wanted! Tony Pouria is the best finance guy ever - explained everything and didn't push. Highly recommend!

Quick reply

Good team

Got the car I wanted for the right price! You do the math.

Follow up was prompt the the information I requested.

Great selection

Great experience with steve

Salesman so friendly, we came from out of town 2 hr drive. He had as much as he could GRT ready on his end for us. The finance dept.needd to get speedier. I'm my opinion. Especially when you are making a cash transaction. But none the less she was very cordial.

Response is fast and very helpful

I had an awesome experience at John Elway . John Napolitano and his team were a perfect match for me along with a 2011 Ford Explorer! Not only did they provide me with a nice orange juice drink but had my car delivered before I got home with a full tank of gas. I would absolutely recommend John Elway dealership and will definitely be a repeated customer, if I need an additional vehicle. Why go anywhere else?, if you got it all here. Great work!

Yes Steve Nash was first to reach out more than once, very nice & informative.

Helpfull

Emailed me back right away and were very attentive.

Very quick responses and follow up

Had a few questions and they were answered.

Great service. It wasn’t what I was looking for

Ecxelent service nice staff

Straight forward and knowledgeable

Kept me updated

Kind, courteous, knowledgeable.

Very good

They responded to my inquiry on a timely manner. Unfortunately, the vehicle didn't have some features I wanted.

Did NOT send photos upon request.

It’s was very nice. They responded within 20 minutes. And that same day went to see vehicle sales person was very nice not pushy anwear all my questions. Really happy with service.

Very helpful

Quick response

Thumbs up for sure!

They were very responsive, articulate and helpful. They sent extra photos and a video, were very upfront about total costs and worked with us on a couple issues. They also found us a great deal on shipping and were very communicative during the entire process. We are still working out a couple issues. The floor matts didn't arrive with the vehicle so Danny was going to send some new ones up, which we are still waiting on. Also a yellow stain appeared on the driver's seat during shipment. I'm going to take it to a detail shop to try to get it out without damaging the leather and send a bill. Hopefully that works. Everything else was exactly as advertised and the crew was awesome.

They were very helpful and patient.

It was great. I bought my Prius from them. They gave me the deal I wanted. They treated me very well

Asked a few basic questions via email but they were not answered. They wanted me to call a fleet manager. To their credit, they did send 3 emails. I asked the questions again in a separate email and never heard back.

they were very reponsive

Dealer responded quickly, however didnt answer any of my questions...just with a simple form email

Great service

John Elway Toyota is a great dealer to buy a car at. John Napolitano is the best salesperson. Not pushy and gives you your space to think. Excellent experience.

They have been wonderful at follow up!

Very confusing experience trying to purchase a vehicle...too many people involved... Once I found the managers that could make the deal work... I lost interest..

Not willing to budge on price because this particular tacoma 2017 limited was as salesman says rare to find. Found one with much better price.

Employees were very helpful.

Good

Car way overpriced for the condition. Sales was helpful.

Got back to me but keeps getting back to me. :(

Staff was great, no haggle, and nice showroom.

Really good

Contacted me in the beginning but never gave me info and never contacted me back. Very bad customer service

They were responsive but I ended up not callin them back.

Mr. Rogers was the best!!

Excellent customer service. Very responsive, communicative, and efficient. I will strongly consider buying my next car from them.

The guy that I was sent contact with never shook hands and had really poor work ethic

Got the car i wanted. The price they say is the price you pay. No extra hassle

Haven't bought yet, but Aaron has been very responsive and straight forward.

Wonderful!

Outstanding. Sales Manager was less than ideal...but Mike quickly stepped in and changed the entire purchasing process. Fair price, top notch service, even financing department was extremely courteous and professional. This is a great Dealership.

Thanks

Excellent experience! No pressure and everyone has great personalities while maintaining professionalism. Our experience was especially exceptional with the finance guy, Mike. He is the bomb! Mike explained everything very thoroughly which enabled us to make an informed decision while keeping the exerience fun with plenty of humor. This takes special talent and I am so pleased that we had the pleasure of meeting him and the rest of the John Elway Toyota staff. This is the 3rd vehicle that I have purchased from this dealership. I would definitely buy here again even though they are located nearly 50 miles away ftom me. I would certainly refer my friends to this dealership. John Elway Toyota rates 5 stars & more!

Responded fast, very helpful and friendly! Would recommend!

They were very helpfull.

The sales people were super nice. It was a great and easy process !

Excellent

Didn't buy, but great and quick answers were an immense help

Fast efficient and friendly.

Awesome inventory great deals.

Good!

This dealer followed up quickly with me after I emailed them but I found a car at a nearby dealership so I cannot give anything more than 4 stars.

they don't pay attention to you if you look young. went there for 2 days in a row and no one pays attention to me and I was out there for half an hour each day

He replied fast through email, call, text..did great job and ended up buying with this dealer.

The internet salesman was dishonest. Customer service at the service center was rude and abrasive. When we returned a year later, in our Toyota, to look at the Venza in the dealership, we were ignored for about 15 minutes, and then the salesman who went to get the keys, never returned, and after 30 minutes, we left. I will never purchase a car from there again.