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Collection Auto Import
About Us
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Today 9:00 AM - 6:00 PM (Closed now)
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5760 Albemarle Rd
Charlotte, NC 28212
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Dealer Reviews
All reviews are verified visits to the dealer. –
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Mar 18, 2026
Car was available and I got decent service, but the salesman was not fully knowledgeable about the car or its features. Also the lot is very small and hard to find a place to park comfortably. This place is like a family run business so there wasn’t a sleeze factor which was nice. There was a bit of cosmetic damage to the car that was not shown in the pictures.
Apr 11, 2024
Nice
Show older dealer reviews 66
Finally found a dealer who answered my questions and provided an options that I needed. I was looking for a no-frills work truck, which is surprisingly difficult to find, and Collection Auto Import had several on the lot and I took my pick!
If you need a “work truck” this is probably your best option.
Horrible response time had to Waite untill the next business day for a reply only after reaching out again did I finally get a response. If you want to trade in your vehicle take the advice they gave me to sell it on your own for a better deal. I will never consider doing business with this dealer.
Mar 10, 2022
Upfront and honest. Very happy with truck
Feb 6, 2022
The dealership staff was very friendly and accommodating. Vehicle was as shown in picture, clean and ready for test drive. I will definitely recommend Collection Auto Import to my friends, no doubt.....
Jan 16, 2022
I'll be back to by the truck on Tuesday
Dec 27, 2021
Very responsive. Troy and Sam were great, genuine, and a pleasure to work with.
Mar 28, 2021
Honest good people.
Mar 21, 2021
Very helpful and courteous
Jan 4, 2021
Overall very good service
Dec 31, 2020
They were so helpful and they have the best deals on vehicles.
Nov 4, 2020
Bought a 2018 F350 from Sam, he was by far the coolest guy i've ever met buying a used truck. I came
late monday evening around 6:15 after they had already closed. I was looking at the truck and Same
asked if I had any questions and helped me out. I didn't ask for the keys but he brought it out. I work
at a diesel shop and was checking the truck out and found minor stuff that normal wear and tear but
overall it was a clean truck and priced cheap as hell..... we took it for a spin and I immediately knew this
was the one for me. He waited till 9:30 for me to get my financing all arranged and insurance etc... I
will be coming back here again for future purchases.
Oct 10, 2020
Thank you for making my whole car buying so easy. Quality people and quality cars, just enjoyed my weekend driving my new Toyota! The people at Collection Auto Import were Honest and Straight forward. Thank you!!!!
I would not recommend anyone to this dealership the only thing I like the salesperson and manager was nice and friendly but I know that's what they have to do to get a vehicle sold within 45 minutes of me buying the vehicle driving two hours back home the check engine light came on and I told the dealer when I called them back what was happening and the only thing they told me was to call my warranty company.. they didn't even change the oil once they purchase the truck I feel every dealership used cars should definitely at least change the oil and do the minor maintenance on vehicle before they put a price on them to sell them clearly which this dealership did not do the catalytic convertible was even cut off underneath the truck and it was pipe brand I didn't even look under the truck before I farted which I should have but that's something a dealership should have done also..
Sep 22, 2020
They done a good job of responding.
Aug 18, 2020
I am in the process of buying the car I am interested in... good experience so far.
Have went by 2 times to see a truck that’s advertised. Both times the truck has not been there. And all I want to do is see it. They didn’t put pictures of interior online. And all they can say is to make an appointment. And asked how I planned to pay for it. Really just wanted to see it. Thanks but no thanks.
Aug 1, 2020
They responded same day and I appreciate their support
Everything was clicking along nicely until Jon told .e there was a sale pending and just dropped off the radar. At that point, I texted and called multiple times in an attempt to put myself in a backup position (or to have the dealer try to find me another truck). I never received another response. Jon had given me his sales manager's phone number. I tried that number several times; the mailbox was full. I really wanted this truck (or a similar truck) and was prepared to pay cash, as I told Jon. Very frustrating to get no reply to all my emails and calls.
Jan 14, 2020
Treated me great
Dec 2, 2019
Great customer service great prices I truly recommend this dealership and will do more business in the near future
Had issues contacting via phone and needed to email them to finally get a response. Went down to the lot and the sales person was nice but as soon as the inventory manager came out the story changed. Had to walk away since the truck had a few issues that they glossed over and they were firm on price which would have been great to know ahead of time.
Jul 22, 2019
dealer responded to my request seemed to be pretty fare to deal with however I decided to install new motor in my truck and not buy at this time
Drove to the lot to look at the vehicle. In the picture the vehicle looked nice and clean upon
arrival I was given the wrong key, the vehicle seats had stains all over them and the truck
smelled like cigarettes. I did not even bother test driving it. I shut the door and drove off.
Jul 29, 2019
Response from current dealership:
Hey Nick! Im sorry the truck you had come to see had not been detailed yet, often times in the case of trucks we do not detail them thoroughly especially if they are cheaper trucks because more times than not they are used for work trucks and most people don't really care too much about how clean the truck is as long as it is in proper working condition which we ensure with our in house warranty that we have been offering since 1990!
Jul 8, 2019
I almost feel like this was a bait and switch attempt. I know how long it takes to get a car loan through and 5 minutes or an hour just doesn't cut it. I was in contact until literally one hour before going to the site to view this vehicle, being told "Yes! It's still available" when I got there, I was told, "sorry, literally sold it 5 minutes ago but......" I'm sorry but that just sounds fishy to me.
Jul 29, 2019
Response from current dealership:
Hey Jerry! We are terribly sorry that you had a less than satisfactory experience with us, they are cases where price our cars aggressively under market price and they sell quickly often times they sell in less than a day or so. Sometimes there are technical glitches where we show we have a car in our system but it was sold shortly before it was removed. Again we apologize on the lack of communication on our end.
Apr 30, 2019
Great response time! Very friendly staff!
Apr 15, 2019
Very professional, helpful, and reasonable. Will use again!
Mar 21, 2019
Very good and helpful
Jan 31, 2019
Great service and very knowledgeable salespeople!
Feb 1, 2019
Response from current dealership:
Thank you for your review Eric! Glad we were able to help you find that Charger you were looking for!
Jan 5, 2019
Great experience.
Feb 1, 2019
Response from current dealership:
Thank you for your feedback Orlean! Glad we could help you find the car you were looking for!
Oct 26, 2018
All of their vehicles were garbage, they don’t even take the time to inspect their vehicles. This truck in particular was missing the transfer case linkage and for those that don’t know what that is, you can’t engage 4WD without it. The truck has terrible paint, bald tires, and who knows what else, don’t waste your time with this dealership. If you don’t know what you are looking at or looking for you will 100% get ripped off!!!
Nov 12, 2018
Response from current dealership:
Hey Jason, we are terribly sorry that you had a less than satisfactory experience. We go through our vehicles thoroughly to ensure quality and all our vehicles pass NC state-mandated inspections, unfortunately, the truck you were looking at was a trade-in and was not in the best of shape which reflected in the price. We have since pulled the vehicle from our inventory.
-Management
-Management
Jun 4, 2018
Great poeple and very friendly ,I m satisfied with my purchase and paper work was smooth and quick
Mar 22, 2018
Have an appointment to go look at the car and give the decission
afterwords. great car
