Coast Buick GMC

Bait and switch. Yes the disclaimer says dealer installed options are extra, but doesn't say how much. This is a used car and the dealer installed options price of 3k for window tint and vin coding for theft of used parts ( silly) is ridiculous, deceiving and waste of time.

I was very comfortable with speaking to them

They reach out right away thanks guys car was just a little over my budget so I pass on it because I was moving but very nice car ND love the inside features

Clear communication and very patient

Trea was very helpful with our Yukon purchase. He delivered our new car and picked up our trade. Great overall experience

Experience was good it just didn’t work out as I am roughly 1,000 miles from their store and could not get there to look at the vehicle for about 7 days. Vehicle was sold roughly 3 days after I reached out to them.

Very helpful!

Carlos was very helpful and was persistent in trying to get the car of my dreams. Unfortunately the car sold before I could pull the trigger on it.

Good

Lots of run around...asked many times for photo of car...not even in email, spent 2 weeks with this crap. First waited all day to see a single pic, then texted car sold. Week later car still on market

Quick to respond.

I was interested in the car but was told that it might be sold, still is on website so inquired a few days later and was told he they would check and let me know but never heard back and it still for sale on the website.

The best customer service friendly staff

Replied promptly

Fast response and honest.

Even though I didn't purchase a vehicle here I would recommend this place

Great dealership and easy to work with getting a deal done. I am very happy with my purchase.

Very good they stayed in touch thank you

Even though I was unable to get the car they were still helpful and communicated well

Quick response

Reached out and got me some information but sold the truck and I was not informed until I reached out to see if they had received my text snd my information on my truck.

It was very direct and informative

**** DO NOT DO BUSINESS WITH ED MORSE AUTO PLAZA!!!****They bullied me into an "appointment" to test drive a car. I explained that we were driving an hour and a half away and to PLEASE call us if the car sold before we got there. I found out myself from your website that the car DID sell and YES, they did call. It was to confirm our appointment!!!! I asked if the car had sold and they said yes, but they had another one for us. I asked if it was AWD like the other one and they said no. Bait and switch at it's finest. Our time spent on the road meant absolutely nothing to them. Not to mention we're living in a day of COVID-19 and they completely disregarded our health and safety!!! I wouldn't do business with this dealership if they were the last one on the Earth! Words do NOT describe how infuriated I am with this shoddy company. They're the reason used car lots and car salesman have a bad name! Shame on them!

Excellent service, I couldn’t be more happy to got my car with them, very professional and the most important all the cars are in great condition and looks like new.

The whole experience was wonderful from beginning to end. The staff was so nice.

Ed Morse Buick GMC Port Richey is a bit out of the way from where I live and I wasn't able to get to the dealership until 30 minutes before closing, but they went above and beyond to help me out. The vehicle was ready for a test drive when I arrived and it was everything I expected. They stayed after hours to help get the deal done. The Sales Rep was pleasant and at no time did I feel pressured to purchase. The Business Manager was a great guy to work with on the finance part of the deal. I feel like the people I worked with genuinely cared about customer service. This was an excellent experience and I would purchase from them again and recommend anyone to pay them a visit if they are in the market to purchase new or used.

Internet contact very professional and responsive.

Dave Larson was extremely helpful and kept in constant contact w me. I live several states away and they have really gone beyond what I expected to get me the car I’m wanting

Dealership was fast, no hassle, and friendly to deal with!

Everyone at the dealership was very nice. I bought my car here and it was a great experience. Angel was my salesman and he took care of everything very smoothly.

great

Test drove the CRV then saw a Terrain and test drove it, Really wanted to purchase a GMC from them but unfortunately when I contacted the Insurance it was going to be almost $300 more each 6 months to insure over our current SUV....

Great truck & experience, processing was time consuming

Excelent experience with this dealership, professional, responsive and reliable. Purchased the vehicle from out of state and closed the deal long distance. Had the car shipped to me. Flawless

He responded promptly answered all my questions very nice gentleman

Very quick to reach out

Good response and follow up

Excellent

Quick reply

They got back to me right away

Dealer responded promptly

Great service

So I went in there and offered a price $500 less than what they wanted when it was listed at 10,500 or so. The sales manager Terry so there was no money to be made and that the price was bottom line. A week later there's a price drop? Smh...Been to many dealers in pass week and he is the most rude and disrespectful man . I'm really shock that there are so many great reviews be8i was there twice and both disappointed...

Contacted me right away with all the information I needed!

Awesome

Salesperson Shawn was excellent to deal with. Kept lines of communication open with me and was willing to work with me from afar. Likely would have purchased from Ed Morse however There was a deal on the Jeep that I was interested in buying that ultimately fell through. By the time I was notified that the deal fell through, I had already purchased from a different dealership.

The dealer responded to my inquiry promptly. However, we were out of town visiting relatives and the car we were interested in sold in the meantime.

Adam and Daniel were great!

I think the dealership was very helpful and has great staff (ones I communicated with) Could not arrive at a purchase price for a new vehicle but the inventory and professionalism of the dealership was not the issue. I am vey frugal thus the reason for not purchasing a vehicle. Would like to recognize Megan Myer (salesperson) she did an outstanding job.

The dealer was awesome, we did purchase a vehicle from them. Staff was very helpful in every aspect of the deal. They will work with you. Thank you Ed Morse Auto Plaza.

Very good communication skills. Enjoyed working with them.

First guy to contact me didn't respond to my first email. It was like pulling teeth to get the second guy to get me an out-the-door price for the car I was interested in when it took other dealerships an hour. When I finally got it 3-4 days later it was ridiculous. Take their advertised price then add $3k in fees and taxes and you'll get the actual cost. What a horrible experience. Even if the price was right I would avoid at all costs based on the experience I had. Buying a car should be a fun, happy experience not a burden like it would have been from this place.

Very professional and helpful. they worked hard to meet our needs. Showed much patience with us. We like all the people that helped us: Dave, Miguel. Tony. Thank you...

They will mess around with you on price watch the price. Watch it go up and down $2,000 every other day and then $4000 over the original price when you actually go in. If you’re not in the mood to deal with games and hidden fees then don’t buy from them.

Fair dealership

My experience with Sal at ED Morris was great. Good dealership.

dealer replied to email in less than an hour. salesman had the car washed for test drive, they had just gotten the car in. they fixed the brakes and in writing said will obtain tonneau cover and swap over wheel locks. no pressure to buy newer car. traded in my 2007 miata for a hatch with moonroof.

They called but I changed my mind

Good

They were able answer all my questions regarding having the car titled out of state and purchased in Florida

Responded immediately, went to vehicle and took pictures and sent them to me. Top notch bunch

Good experience, even though did not purchase the car.

Responded well, even though I had to ask same questions a couple of times before they would answer, but they did follow up with me.

Dealer responded immediately and was straight up with the fact they couldn't meet my price point. Appreciated the honesty.

This and other dealers should tell potential customers in their ads of their document fees--in this case it was $799!! We agreed on the price of the car and the salesman said, " So you will pay that plus taxes, doc fees, and tag fees?" Luckily, I asked how much the doc fees were. My time spent was wasted and I'm angry about it!:(

As a woman who hates to try and buy a vehicle, I have to say that this experience has been absolutely hands down the best experience that I have every had. Jeff P. was my sales representative and he was extremely polite, and professional and never treated me like the little woman. Troy was also great. The only thing that I really didn't like is that I didn't find out what I was paying for the vehicle until right before I was signing the paperwork a day later. We never discussed price and I never was given an opportunity to negotiate on the amount for my car that I traded. They made a great deal on my trade! That in my opinion was a little shady, and not being a pro at purchasing a car I wouldn't do that again, because I now felt that I was forced to take less than what my car was worth. That was my mistake and it won't happen again! A day after I bought my used vehicle, the vehicle was making a funny sound, and I had the pleasure to work the Travis H. as my service advisor, and Nathan E. as my service technician; these guys are GREAT!!!! I would recommend them to anyone. Travis made sure that I had a loaner vehicle to get back to work and school, and Nathan had my car back in less than 24 hours. I couldn't ask for a better experience with the service department. It was covered under a warranty and I couldn't be happier about this part of my experience. I definitely learned a few valuable lessons in the car buying process that I will hopefully never repeat again, but those were my mistakes! I love the vehicle that I purchased, and feel that I will have it for many years to come. I will definitely use this dealership in the future not only for my vehicles service needs, but when I want to purchase a new vehicle.

These guys are very professional and willing to make a fair deal for both parties. I'm extremely happy with the process and drove home with the car I wanted. A great place to do business!

Typical salesman pitch by telling me over the phone "We will give you the highest value for your trade in more than anyone". Other dealers offered $4000 more than Ed Morse. I would not recommend this dealership to family & friends.

Elizabeth tried to earn my business and was very helpful - sadly the car wasn't right.

Dealer contacted me promptly when I asked for online information. Easy to work with, no pressure.

Planning on buying in less than a month responded quickly

Dealer contact was great.He gave me all the information I asked about the car and he gave me a reasonable price

Not really willing to work with me or help me find something that met my needs. Didn't feel like they cared about selling a vehicle. Wouldn't spend the time to drive to Port Richey.

Took a long time to get the numbers and then wouldn't negotiate.

The dealership did contacted me but I changed my mind on the vehicle I want.

Dealer was quick to respond but car was not suitable

Although we went with another dealer to buy our truck, this dealer was very friendly yet not pushy.

Very personable and helpful staff.

Was great

They had two people contact me offering to help, but I found a better deal locally

Jodi was very helpful, however my wife didn't want drive the distance to look. She is road weary of looking so we are going to take break for awhile, as we have too many vehicles now. We should sell a few, and will. Thanks very much....

dealer responded timely to inquiry. However sales experience was horrible. Had scheduled an appointment to view the car. ALL staff was in a sales meeting when we arrived, which ran over by twenty minutes. Once it broke, 6 sales staff walked right past us in the showroom (within feet of us) without acknowledging our presence. Eventually we were redirected to an alternate sales person as the individual with whom we were scheduled to meet was with a customer even though our appointment was scheduled for the time the dealership opened. When we walked past that individual to get the keys to the car we were going to view, he never turned around from his desk to acknowledge us. He merely handed to keys over his shoulder to the other salesperson without turning around. Inspecting the car was just as interesting. Despite the report on the Carfax report that this dealership had thoroughly inspected the vehicle before putting it on the lot there were a few minor mechanical problems that were somehow missed: pulley to open the gas door was disconnected and therefore that door would not open. Had problems with the engine turning over and starting when we first got in the vehicle to test drive it as well as after we had driven it for about 10 minutes and then tried to restart it again. Very poor experience overall on so many levels.

They have contacted us several times but it's too long of a drive to go and see it for the selling price

Good.

Happy with a service!!!

Car listed was in very poor mechannical condition. REFUSED to fix problems with AD and noisy belts. Rust and mildew smell on interior. They denied it was repainted, when it was obvious it has been repainted. Wanted to charge a discretionary shopping $699 dealer fee upcharge a tag by $220. Waste of 4 hours.

Even though we didn't come to an agreement on a vehicle. The salesman Robert was awesome.

Bought the truck! Great experience:-)

Staff was kind and patient. All transactions was done by phone ,email or text and fax. Purchased a nice vehicle

The price you show for the 2004 Crown Vic is not what the price was. I am having to take the car back for problems that did not exist during the demo and I am having to drive 1.5 hours one way for them to be addressed.

Good quick negotiations and awesome people

Sold me a car at the advertised price. Not pushy at all. Nice people.

everyone was great and very respectful. I would definitely buy another vehicle from them.

Very personal.

The dealership and I settled on a price that made us both happy. Everything was set to go when I arrived at the dealership, car was detailed, spotless, and full on gas. Great experience!

Really on top of things.

Avoided specific questions repeatly. Would NOT answer them. Kept asking, kept avoiding. I did not feel comfortable. Went somewhere else and bought.

Happy with the response and negotiation. Everyone at the dealership was gracious. Beautiful vehicle.

Really not interested in selling the car until i told them i was "moving on"; then, next day, they accepted my offer. Between e mails, i bought one from Gordan, 1 yr newer, for same bucks i offered them.

Nice place!

A sales representative contacted me the next day after I had sought out more information on a vehicle they had for sale.

Excellent - gave me all the info. I wanted and phoned back later to see if he could be of further assistance.