Cloninger Ford Toyota

Dealer called me and said the vehicle was available. When I informed them I had no trade and was not financing the vehicle. The price went up and then they told me they had a deposit on the vehicle. Very dishonest. This seems like a shady dealership. I would not recommend them at all.

Yes they were customer service experts

Dealer made purchasing this a vehicle very easy.

I purchased a 2019 ford f150 and I’ll be back for sure! Go see Kenny!

Response was quickly. Couple of flaws to the vehicle no discount offered. Wanted me to test drive but I didn't because price and flaws. Car was what I wanted but had damage

Professional people's, from sales person to the account manager. 100% satisfied

Responsive, polite and quickly completed paperwork and got me out the door!

Great dealership. Helpful, courteous, did not rush.

They kept in contact, but did not have vehicle I was interested in purchasing.

They contact me but unfortunately the car is not what I was looking for

Responded Promptly

Good communication. Vehicle was sold.

I contacted the dealer to get some information on this vehicle. After getting some numbers back, I got a feeling there was something off. The care was marked at $49,999. However, they wanted to bill me for an "appearance package" and b/c I wasn't planning to trade in a vehicle they wanted to charge me $1K. After going around and around I found out that the car wasn't used, it was new, and that the mileage on car gurus was wrong. I expressed my concerns. Once I said that, the agent berated me and insulted me. I will not be doing business with them and I urge others to investigate closely.

Very good

They are truly Con-Artist! The price suddenly changed at the time of purchase. They added $850 for windows tinting! Additionally, they never fixed the problem with the Fog Light, as it was promised at the time of sales. They will find a way to charge you extra. You are better off to stay away from these people!!

Dealer responded quickly unfortunately the car had already sold.

Great people and cery helpful

Couldn't make a deal. They would only give me $3000 less than what KBB says my trade in was worth. Plus their Doc fee is $898 and they tack on a " Appearance Protection" to every car they sell at a cost of $898.

Quick response

I purchased this truck. Love it!

Incredible car buying experience. The great dealership I've ever encountered. The entire staff was friendly, knowledgeable and professional. I would travel from Florida to support their business from now on. Cloninger Ford Toyota earned my business.

Responded quickly to my request for info.

Quick response however the car price they quoted was quite a bit higher than expected. The out the door price quoted by the sales rep who called was $1,200 over the price listed. I know tax, title etc increase the sale price but $1,200 was too much.

Bought this car. Courteous & fair

Dealer was great it was the car I wanted but I took to long. I really need to drive the 3 types of cars that I'm thinking about and see which one I like the best then go from there.

The salesman was very helpful.

Good experience could not reach bottom line. They sold car, which I thought they would no issues there.

I was looking for a used Truck and this RAM 2500 did not fulfill my requirements. However, I got very luckily that Cloninger had received a used F250 that day and it met my requirements. It was an easy exchange and Cloninger Ford did a great job preparing the used F250 for me.

Fast response and setup appointment

Never called and let me know the vehicle was sold, instead kept calling trying to get me up there as if the vehicle was still available. I live almost 2 hours away from this dealership

Very professional and knowledgeable.

Made an appointment but was unable to drive that far. They've called and emailed multiple times since. I will let you know when I am available. I don't like the pressure sales.

I emailed several people at Cloninger on Saturday, Sunday. Made a 3:30 pm app to see the truck. Called Cloninger at 12 noon to talk, manager said they were selling the truck. Wouldn’t hold the truck for me. I’ve bought two vehicles from them, so I’m a repeat buyer- NOT ANYMORE !!!

great support, plenty of follow-up

Even after the car was sold, this dealer continued to contact me. Why??

Very nice and informative

Cloninger Ford (Katie) stayed in touch with me and helped me immensely in my car exchange needs!! I highly recommend this dealership and will seek their assistance as needed in the future!! Brett, Alan, Richard, and Jordan made my transaction smooth and sweet!

Very responsive.

Very friendly and respectful.

Great dealership to work with! Cory in sales was fantastic!

Everyone was good and helpful but I had hard time on getting my down payment back because the main manager didn’t take is seriously but all the sales people were trying to help me out.

I scheduled a time and day to see the actual vehicle. When my wife and I arrived at the dealership the vehicle was no where to be seen. I asked the salesman where is the suv that I schedule for a test drive, he said it is still in the shop. I said “can I least see the car and you he salesperson walked me back to where the vehicle was at on the lift in the shop. The car was very dirty. The dealership could have called or texted me to inform that the car was not ready yet. Unfortunately, I wasted my time.

I world have rated them higher, because they have contacted me numerous times, but they keep contacting me about new ford's. I didn't ask about a new Ford and I can not afford a new Ford. So if you contact a dealer about a twenty year old vehicle, why would they think you are looking for a new one. That would be nice to have, but it's simply not something I can do or afford.. I truly wish I could.

Helpful. We just went with another car.

Excellent service from 1st call, to pickup of the truck. Thank you

Good

Quick contact, but they weren’t much help. I live 270 miles from them and they didn’t seem to want to deal over the phone or computer. I told them I wanted the truck but needed a few days to get there, when I called them a day later they said the truck was sold. They have contacted since me since asking me when I was coming in to see what they have. Disappointed

I had a great experience with the folks at Cloninger. I ended up purchasing a different vehicle there, but would recommend them to everyone. Don Hauser was my sales associate. I truly believe that he was my advocate in the process. KUDOS for Cloninger Toyota!

While I didn’t end up buying this blue truck, I did buy a 2018 Black Tacoma TRD Off-road. Gordon was a good salesman and was helpful and not pushy. I got a pre approval before going in and suggest doing that because it was helpful in the buying process.

Good contact, I wasn’t able to meet to close a deal but when I do, I’ll call this dealer.

After repeated requests to stop sending annoying texts, I finally had to tell them to remove me from customer list. For all I know, they might be a great dealership, but their marketing model is rude at best and flat out invasive and annoying at worst.

Purchased the car as described

Vehicle was on a test drive and then purchased. I never saw the vehicle. They told me to come and see the vehicle. I drove 45 minutes and when I arrived the sales person went to get the vehicle. When he returned he stated it was out on a test drive and then on its return that person purchased it.

The process was smooth. The salesman, Nat, was great.

Very prompt response! Very friendly and knowledgeable staff. Not pushy at all.

I have been contacted by them but I have not contacted them back. I am still interested in the vehicle but have not gotten the chance to go look at and test drive the vehicle

The sales lady made contact with me and was very polite.

Car was not as they said was told the car was in excellent condition when I got there the front bumper had a crack in it there's a dent in the hood and it needs a paint job I drove 45 miles to come see the car waste of my time

Nice people

Timely response and great to work with!

They responded quickly and was very helpful.

Very helpful understanding. The 2002 Honda cr-v ex sed has to many miles. And thay understood my situation. If thay get anything with in my budget thay will call. Thank you. M.N.

I've received initial contact messages but no response when I replied. I went back in and re-sent the information request today. I then received the same message, I reply and then nothing more.

Great staff and no complaints. No pressure just a honest dealership.

Great to work with. Will definitely recommend this dealership! Bought the car online and had it delivered straight to my door. Great people and the best experience I’ve ever had with a dealership! Katie and Ely get 5

I would have given my exp. here a 5 star rating, because the salesperson (Jose) was awesome, however the day that I was supposed to pick the vehicle up, the Financial Manger insist that I needed a down payment (be mindful I had a check in hand well over $20,000), so I told him I refuse to give an additional $469.00, so he went on to say he could do $200.00 & I do $269.00, so I told him just to give me my check (bc if there were any hidden fees, it should had been addressed before I had the Credit Union to cut the check for what they were asking for the vehicle), so I left...So he would rather lose a customer over $469.00 (smh)...So Jose called me back once I back home (apologizing)...BUT OVERALL IT WORKED OUT...THANKS AGAIN JOSE FOR ALL YOU DONE/DID

Great

Purchased 4 runner. Great team great service.

The experience was good.

They were very easy to do business with. We made the deal in a couple emails. I went to pick it up, signed a “ little” paperwork, and headed home with my new truck. Easiest car buying experience I’ve ever had

Staff was courteous and helpful. Manager was straightforward - i was treated like i had a brain.

Good Deal!!

They were very responsive, but the vehicle in their inventory did not have the engine I was looking for,

They Responded promptly.

Very professional, kind staff

Very courteous and professional

Very poor service. Communication was the worst I have experienced in my car buying days. We initially talked about a vehicle on the lot. I was going to drive the 2-3 hours to see a vehicle. I was notified that the alternator needed to be replaced as well as the battery. That was over a week ago. The sales person (Katie) was very rude and never offered any further assistance. I have not been contacted about this vehicle since the initial phone call. I will make sure I tell others not to use Cloninger for their future car needs.

Super helpful, extremely willing to ask questions about what I wanted, and the follow up was great too, I would definitely buy from them.

Excellent experience. Their service was wonderful I would highly recommend them.

Very good experience. Charles was very helpful. Offered a good price but unfortunately was a little higher tan I was able to afford at the time. Would definitely deal with them again.

Quick response and very polite and professional. Highly recommend

Jon at Cloninger was great, he worked with me to give me a great deal on the truck I wanted. When I got to the dealership the paperwork was ready and everything was exactly what we discussed. I was in and out of dealership quickly. I highly recommend Cloninger and I will definitely return when ready for my next vehicle.

Very helpful

Great people to work with

bought a new 2018 camry from dealership,.very pleased with vehicle and shopping experience.

Went there to look at a 2007 Wrangler originally but completely fell in love with another Jeep on their lot. We couldn’t come to price we both felt comfortable with but that was not the issue I had here. The staff was friendly and funny the whole time until the end. While we were waiting to get our paperwork back (after they had already ran my credit) with what they could offer us for financing, they handed the keys to another salesman and another family was test driving the vehicle that I was waiting to see financing options for. With that being said, if you want to go a dealership where they actually have some respect for their customers this isn’t it. The problem is not that we couldn’t come to a price but that they handed the keys to someone else while we were waiting on the offer from the bank....very unethical. And then the sales manager tried to tell us he didn’t know what was going on which was a bold face lie. Don’t go here.

The worst place to buy a car three days after I buy the car it died on me I had to spend 2500 on a alternator and 500 on a battery when I call to tell them about it they was very rude don’t buy from them not professional at all it’s been 30 days and still haven’t sent me my tags and my 30s go out tomorrow the worst !!!!!!

It was a great experience. I normally hate walking onto a car lot, but this was actually fun and an overall great experience. No pressure, no gimmicks, the sales rep showed me exactly what i was looking for.

They kept me updated on this vehicle.

Had me come up to buy the car that they had already sold... bad customer service. Drove an hour away to buy the car and received uncared reaction..... received an email in the morning of my appointment to confirm my appearance. Confirmed it and drove up there and the car was sold. Waste of my time

Spent 2 hours total drive time for a scheduled appointment to view the vehicle after several communications, and it was sold. There was no communication about the sale despite that being the one vehicle of interest.

Great dealership! Friendly and helpful staff, clean and comfortable environment.

They were able to show me the vehicle and work an ok deal. I was at work and they continued to call and text throughout the day about the deal with promises someone else was going to buy it out from under me. Wife and I decided to walk away and look for better, which we found with another dealership.

Nonnegotiable prices doesn’t make anyone happy but the staff couldn’t be more knowledgeable about every question I had and also couldn’t be more willing to help with my concerns and I was especially pleasantly surprised when I was (unknowingly by the salesman due to a recent decrease in price) charged a higher price than the online price and when I noticed and mentioned this the next day well after contracts were signed it was changed for me no problem at all.

It was great experiences trying to buy a car from this dealership!! They are very helpful thank you

Tamara was on top of things. Just couldn’t work the deal out.

Salesman, Shawn, was responsive and honest.

Cloninger Ford/Toyota was very prompt in responding to my request and was very courteous and professional in replying to my emails and definitely wants to make sure we the customers are very pleased and satisfied!

Good

Good communication.

Prompt response

good

Great experience easy to work with very cut and dry they don't play the numbers game the e-price is the best price and they don't really budge from that! I did business with Tim great guy if you go there ask for him! Great group of guys will buy from them in the future

David Stirewalt is the man. He's very professional and takes care of his customers. Their staff is friendly as well.

They responded quickly. Oddly, the car is available but does not show up in their inventory.

Great customer service!

I wanted to make a deal with this dealership one email was exchanged and that was it,never followed up with me.looks to me like could care less about a sale

Low energy felt they didnt want to sell me a car very unprofessional and lowest offer on trade 5dealers

Response time was quick

Failed to follow up car sold two days later then called me after it was sold and apologized for the follow up on a sold vehicle. Not good!

First call I received I was told the price on cargurus site was incorrect then upon further review was told the vehicle was sold. Within the next hour someone else called asking about the same vehicle stating the price was $1000 higher but still available. I was not impressed with this dealership at all. We ended up buying from another dealer we found on your website.

Very friendly.

Great experience.

I am not completely satisfied. I am still waiting on a response from an inquiry 4 days ago. I was asked to provide information regarding my trade which I provided and I have not received a response. It is day 5 and I am still trying to get the deal closed.

good treated fairly no pressure quick process

They were great ended up making a deal elsewhere though

kept getting form letter for 4 days.claimed the sales woman was on vacation. found car elsewhere.

Everyone was very good at helping me get this car I feel I was treated fairly and I am very please with the hold deal.

They called back but never followed through with pricing

Text me and wanted me to come in but by time I could they sold the vehicle

Good

Quick response

Great Bought a car!!! Helpful

Nice. Refuse to drop price $500 to be within my stated budget.

This was by far the best experience I have ever had and buying a car! Out standing people to work with! ! There was never any pressure at all, just good old- fashioned customer service that was a 10++++++

good dealer