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Cleveland Ford
About Us
WHY BUY FROM CLEVELAND FORD? We’re not just any Ford dealership — we’re an award-winning, community-centered business with over 15 years of experience in Southeastern Tennessee. We have developed a strong Ford community in our area thanks to the following unique dealership features and standards. We are proud to be a DealerRater.com “Dealer of the Year” for seven straight years We have an A+ rating with the Better Business Bureau Our rating on Ford’s Customer Viewpoint is continuously higher than the national average We are invested in a wide range of organizations, nonprofits and charities throughout Cleveland, including local Boys and Girls Clubs, Cub Scouts, the Jordan Thomas Foundation, C.A.T.C.H. Ministries, Shop With A Cop and many m
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Today 9:00 AM - 7:00 PM (Closed now)
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2496 S Lee Hwy
Cleveland, TN 37311
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Dealer Reviews
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Mar 26, 2026
Great team, JB, Kyler and Russ. Would buy again with this dealer.
Feb 3, 2026
We had a great time at Cleveland Ford. Plan on doing future business
Terrible follow up. I
wanted the vehicle,
told them so and
waited three days
for a return call to
put a deposit on it,
then I was told after
we agreed on a
price that one of
the other salesmen
sold it that
morning. Very
disorganized and
unproffesional
Aug 16, 2025
Response from current dealership:
Dennis, Thank you for your feedback. After reviewing your inquiry with us, a Sales Manager spoke with you and informed you of the out the door price. At that time he was informed that it was out of your budget. Our team attempted to reach out to follow-up but their help seemed dismissed since the price was out of your budget. Our team was informed that "CarGurus had a million of these". We have an entire team dedicated to helping guests as we have a lot of inquires and these units are priced to move. I understand you being disappointed that someone else agreed to the number and provi
More ...
May 16, 2025
Was not very helpful at all with wanting to get financing done.
Jan 20, 2025
I called about the truck they told me it was in service had already been approved at $16500 now the truck has gone up by $5000 with no explanation shady and terrible business ethics go elsewhere
Dec 17, 2024
They were really awesome to deal with. We did not make a deal, but that is through the fault of their own. They were extremely responsive and Fair.
After sending my information and the application I only heard back one time from them. I was dissatisfied with the experience.
Oct 30, 2024
Response from current dealership:
My name is Chris and I am one of the managers at Cleveland Ford. Thank you for the feedback and I apologize that you were dissatisfied with your experience. I would like to speak with you regarding the details, please give me a call at your earliest convenience. My direct number is 423-303-3192.
I had an appointment to look at a used Explorer I found on CarGurus. This dealership is 35 miles from my house. I made the 45 minute drive there. The salesperson greeted me and said he’d bring the car around for me to test drive. Ten minutes later he comes back without the car. He tells me, “one of executives took that car to go visit our other dealerships.” It was a waste of my afternoon.
Nice enough people but horrible internal communication.
Oct 30, 2024
Response from current dealership:
My name is Chris and I am one of the Managers at Cleveland Ford. Thank you for your feedback and I apologize for the error and our team will learn from this. Again, thank you for taking the time to speak with me regarding your visit.
Jun 27, 2024
Aiden and the entire staff were fantastic to work with. We drove over two hours and were not disappointed.
Apr 24, 2024
Quick response. Everything was straight forward. No gimmicks or complications. Great experience!
Show older dealer reviews 132
Mar 3, 2024
Yes I called &they responded but I’m sure I’ll contact them again
Oct 20, 2023
Very helpful and nice. Ben and Adam were willing to help and answer questions.
on getting a buyer's order on this vehicle, this dealer has added a paint and interior protection plan for $1,400 on a 67,000 mi vehicle which they refuse to take off and was not originally listed in the vehicle because it is a "Dealer add on". Beware of the bait and switch with this dealer I'll continue to use other dealers that do not do such a gimmicks to swindle customers into buying vehicles.
This and them telling me they will not drop the price of the vehicle but one week later they dropped the price of the vehicle online.
Jul 26, 2023
The salesman and the dealership were great! We were very happy with the response and the service.
May 16, 2023
Although we did not end up buying our vehicle from Cleveland Ford, Ben was an awesome salesman. He was answered all of our questions and allowed us to take the vehicle home overnight so we could make sure all our kids could fit in it and get a feel for the vehicle’s ride.
I would definitely recommend Cleveland Ford to anyone looking for a new or used vehicle.
Oct 29, 2022
Very responsive
Excellent service
Apr 27, 2022
No pressure to buy. Nice enough and fair deal.
Feb 15, 2022
Knowledgeable and courteous
Jan 22, 2022
my visit was great and i drove the vehicle and my experience was wonderful
Nov 26, 2021
Shane was super friendly and super helpful, got me in and out of the dealership in 2 hours with an awesome car.
Nov 15, 2021
Vehicle was sold. Cleveland Ford, ask if they could find me another vehicle. Great dealing with them.
J.D. at dealership was friendly, low pressure and very knowledgeable when we discussed truck. He really took the time to understand my needs and presented the truck well. He should be commended as a first class representative of the dealership. He always answered the phone and we spoke over three days to put the deal together. Especially important to me since I live in Murfreesboro and had to be able to trust him for me to travel so far to see truck. He was able to help with a small hiccup I had with Finance.
Callie, the Finance Director, came through for me on a financing detail that meant a lot to me. She is knowledgeable, super friendly and not aggressive in marketing extended warranty. If you find a truck here, you must ask to work with J.D. and Callie. I shopped three dealers before finding Cleveland and had unhappy experiences will all of them. You will not be disappointed with J.D. and Cleveland Ford! And my price was very fair, too.
Mar 4, 2021
Great Response, just found the same vehicle 250 miles closer to where I live.
Feb 12, 2021
Dealer responded in a very timely matter. Details of vehicle were very helpful. I am still very interested in this Ford Edge.
Jan 20, 2021
No pressure sales. Everyone that I interacted with was friendly, pleasant and knowledgeable even after we were the last people there, well after closing. Worth the hour drive(from the city I live in) Ask for Ben Meyers. You will not meet a nicer, funnier, knowledgeable guy. Thank You Cleveland Ford!
Dec 25, 2020
A representative from the dealer contacted me immediately. She was very helpful and answered all my questions. Very helpful!!
Nov 19, 2020
Very nice salesman. We live over 100 miles away so I explained I would
consider it. He also sent me info on available F-150 for my son, Pleasant
experience and will watch for my car in your invertory.
Nov 12, 2020
I just had some questions and they handled it well.
The first salesman that I met online made an appointment to meet me one evening after work to test drive the car and when I got there he wasn't there he had went home early without notifying me I was not really impressed however they were quick to call and tell me that the vehicle I was interested in had sold
Sep 6, 2020
Very helpful staff. Good experience with them. Would most likely buy from them again in the future.
Jun 11, 2020
The dealer was open and willing to work with me. Even though we were not able to come to terms on a vehicle, they were open to the conversation throughout the process.
I text this dealership, they were nice at first and very informative. But on arrival at the dealership the salesmen service was lacking spontaneity. Waited around for a while, they directed me to the manager and the vehicle wasn't even ready to be drove. And it had a few issues. I won't go back. ♂️
Mar 3, 2020
The dealer was extremely quick to respond, the staff was extremely friendly, the car looked immaculate, and I would highly recommend this dealership to anyone.
Nov 3, 2019
Great
Oct 9, 2019
Very overbearing. Even after I explained I purchased elsewhere. Never provided me the answers to questions I asked. Just simply wanted all of my info. I get it you want to sell a vehicle and want all my info to see if I'm serious. Perhaps answer my questions and I'd gave it to you.
Oct 1, 2019
Dealer responded quickly, i had some issues with my bank and they were able to work with them in getting paperwork needed. great customer service!
Aug 21, 2019
Made appointment to buy the vehicle. Went to appointment to be told they sold vehicle the night before drove forty miles for nothing
Jul 31, 2019
The dealer was very helpful and very professional I would tell anyone about Cleveland Ford
Jul 21, 2019
Eddie Akerman was a gem to deal with. Quick to answer any questions and sent videos of the cars I was interested in.
Jun 2, 2019
They were great!
May 20, 2019
Robert was our salesman and he was great to work with. I hope our vehicle gives us as good service as he gave us.
Very good dealer, sales persons, and buying experience overall. Dealer contacted me immediately after using the CarGurus contacts app, the
car was available, exactly as listed, and they stood by the deal they listed. I ended up purchasing this car.
Loss of one star however, due to typical in-dealer efforts to sell me all kinds of add-on warranties and items. I know this is common nowadays,
but as a frequent, experienced car buyer, it's tiring and old.
That aside, my buying experience at Cleveland Ford was first rate, and I'd buy from this dealer again.
Mar 31, 2019
So we made an appointment and drove from Maryville to Cleveland, (that is an hour and a half drive for us) fully intent on buying. The vehicle was sold ten minutes before driving onto the lot.
Mar 21, 2019
The dealership responded quickly to my inquiry.
The vehicle was as described, just what I was in
the market for. I lived 90+ miles from the
dealership and completed all of my negotiations
by phone,text, and email. I dealt with Braulio
and he was a pleasure. Definitely a 5 star sales
representative . I was leary that the sales terms
may be changed when I went to the dealership
but everything was as described. The vehicle
was waiting for me. It happened to be raining so
I failed to notice a couple of small dents which
surprised me in a new car. They promised to
repair them. Everyone was friendly and nice.
So, you are wondering why I didn’t give them a 5
star rating. Well, when we were ready to pay for
our vehicle the financial closer misrepresented
some facts regarding an extended warranty, took
our cash payment and when we cancelled after
reading the warranty carefully, we were told it
would take up to 12 weeks to return our
payment. This is inappropriate.
Mar 13, 2019
Great follow up and Video.
Mar 9, 2019
Great dealership. Wonderful salesperson. Very helpful with the purchase of vehicle.
Feb 14, 2019
Bought the car. After I signed the papers it needs a part. Was cool with it..told me car would be ready that Monday, bought it on a Friday. 12 days later I got a my car. Had to ask for a loaner after 7 days.. they should have never sold the car if they knew it needed to be sent back through there inspection. An awful experience. Also, the financial guy wanted and spoke to us like he was important and we were not. Dude, you're a finance guy at car dealership, get over yourself. Anyway, I'll never be back. The salesmen said "this stuff happens when you buy a car" No, it doesn't. Sell a car when its ready to be driven off the lot of dont sell it.
Feb 16, 2019
Response from current dealership:
This is Shaun Kesler, Sales Manager with Cleveland Ford. Thank you for taking the time to leave a review with us. Anytime we see negative feedback, we look it as an opportunity to train and correct. More importantly, addressing your concerns to find resolution for you is my main focus. I would like a chance to address your situation on a 1-on-1 basis to figure out exactly what vehicle you purchased, when it was purchased, and exactly what people were involved. Is there a chance you could email me directly at skesler@clevelandford.com or call me at 423-304-4477(my mobile)?
Feb 7, 2019
Very prompt response time
Jan 31, 2019
Professional
Dealer offered a competitive price on the vehicle. Megan provided excellent customer service, was very responsive to multiple questions and our need for additional information. The General Sales Manager Shaun worked through a communication concern at the dealership and completed a fair transaction by accommodating other details to our satisfaction.
Nov 30, 2018
Good vehicle, good price. Realize they have a dealer prep fee on top of the listed price.
Worst experience I’ve ever had trying to buy a car they emailed me a video of a car I said OK before I come down there I want to make sure that I’ll be driving it home so I went online filled out the credit app was preapproved and filled out the longer one and then got down there and they told me the vehicle was sold then they show me another vehicle and said well less you can get this one and will have to take a loss OK and then finally after spending all day down there they come in and said we got you finance your payments will be $540 I said no I told you not over 300 so they didn’t say sorry or nothing at the worst worst place of
They contacted me to tell me that they had the vehicle on the lot and it was available for purchase. I drove over an hr before I received a second email stating that the car was actually sold the night before, they offered me cars of much lesser quality. Of course I drove home instead. Since then, I have been harassed by several employees who blame the computer system for the mishap. Very unprofessional and unreliable staff. Thanks for wasting my time and gas Cleveland ford!
Sep 28, 2018
Cleveland Ford did a nice job. They did not have the car that I wanted;
however, sourced one through another dealer. While they found the car, the
price was above my price point. Likely the originating dealer did not want to
reduce the price to make it work. I received numerous contacts from the
sales manager and a salesman. I particularly liked the CarGurus web site
and the ability to shop a vehicle that met my specific likes. Thanks
Sep 23, 2018
The pictures shown did not appear to be a Release Edition FR-S. I requested additional pictures of interior so I could confirm, was told several times to expect them but never received them. Shortly afterward I was told the car was no longer available. I have seen several other dealers advertising "Release Edition" Scions that are obviously not. Disappointing to see this many dealers who are at best uninformed/lazy or at worst dishonest.
Sep 24, 2018
Response from current dealership:
Hey JB,
We are sorry that this error effected you. We purchased the car trusting that it was a Release Edition and then once we found out that it wasn't we immediately removed it from the site. We are an honest dealer and strive for 100% accuracy in our inventory. We are sorry this mistake happened.
We are sorry that this error effected you. We purchased the car trusting that it was a Release Edition and then once we found out that it wasn't we immediately removed it from the site. We are an honest dealer and strive for 100% accuracy in our inventory. We are sorry this mistake happened.
Sep 21, 2018
Car sold befire I could get up there to see it but they were very proactive
Deceptive Pricing. And surely not what is advertised on Car Gurus. Do not list all rebates they use in figuring car pricing or that you will not get those if you choose 0% financing. Car advertised listed for $23,500.00 did not list additional fees you will pay. Also I was not even presented with the car at all prior to sale nor offered a test drive. And was told the car was detailed, it was not. absolutely filthy. They were told I would be there on the 13th. This vehicle was not touched. How do you get to $28k from $23.5k
They were nice and friendly but the car they were
selling had a horrible Carfax. It had been wrecked
many times and spent its time in Chicago. Lot of
road salt which equals rust. Also car was listed at
50,000 miles but had 58,000. This was because
one of the employees was allowed to drive as
personal vehicle and racked up 8,000 miles in two
months. Then they want too dollar?? Seriously!
Aug 31, 2018
Response from current dealership:
Hello sir. This is Shaun Kesler, General Sales Manager with Cleveland Ford. I would first like to thank you for taking the time to leave a review and provide feedback. From reading you first sentence, I am fairly certain you will have a clear understanding as to what has happened and assist in providing some feedback that sheds a more positive light on the situation. Thanks in advance for assisting.
That being said, after doing some research this morning, here is what I found. After a lengthy amount of research and cross reference, I was able to narrow down what customer and then wha
More ...
That being said, after doing some research this morning, here is what I found. After a lengthy amount of research and cross reference, I was able to narrow down what customer and then wha
Aug 16, 2018
They were very helpful
Jul 26, 2018
Called the dealership and did setup appointment to test drive car. They
told me to come to test drive. I drove all way from my place to Dealership.
Once i reached there, they said car is not here. We dont know when we ll
get it. $$ What the hell does that mean?? If you don't have the car why did
you guys ask me to come to dealership to test drive $$ ??
2. Negotiations are happening for the car to a Price X. Sales manager
called and said we dont want to loose the sale for couple of hundred
bucks. So I gave some y amount and he said Z amount. The next day i
agreed for Z amount and called dealership and said i ll come today and will
do the deposit to confirm and will buy the car in 2 days. They agreed and
said give credit card and we gave the details. After sometime they called
back and said we are not going to sell car, we want to sell wholesale.
$$No response from them after collecting my card details
Jul 14, 2018
Very responsive
Jul 6, 2018
Very fast response to all my questions.
May 29, 2018
Did not like the fact that after we inquired about the vehicle and got all the information that 24 hours later they called and raise the price by over $1,200
May 23, 2018
I am in the process of purchasing a car from Cleveland Ford, so far a very positive experience, I have been contacted several times by the general manager to make sure that my question were answered and I was getting the information I needed to make a decision. Excellent customer service
May 14, 2018
Very responsive
I had 3 different sales people contact me, started out helpful until the car I was looking at was sold. When I messaged them asking if it had been sold, I got no reply from anyone, only messages about sales and financing. They completely avoided my question trying to get me to come in. After I told them to stop contacting me, then I finally got told it was sold and to come in and look around.
May 4, 2018
The sales person was a professional and a gentlemen. Pleanty of product knowledge with no pressure to buy. Good buying experience.
May 2, 2018
Good response but was just to far from me
Apr 23, 2018
Fast Responses in text, email, and by phone. The answered all the questions I had honestly and when they made an error about the info they contacted me immediately to clarify plus privided factory build sheets to correctly show all factory installed options.
I can't ask for better service.
Apr 20, 2018
They suck, call me too come
look at a car. That they sell
when I get too the lot. Just a
leour to get me too the lot. A
car is a car. Want sell me what
I want, just what they want to
get rid of. Beware buyers.
Cars Manufactured in America
only cost $1300 to
manufacture. Beware. Buyers.
Apr 7, 2018
Nice folks
Mar 21, 2018
Very good experience!! (Professional and caring)
Made an appointment to see the truck. Once there was ignored by every sales associate. Was never actually talked to or shown the truck. Also during my appointment the truck was being shown to a different couple. I left without ever being talked to. Will not attempt to do business with them again.
Feb 23, 2018
Response from current dealership:
I am very disappointed to learn about your experience in my store. I want to personally make this up to you.
Please reach out directly to me and I will make sure you have the experience you deserve.
Victor Yoshida
General Sales Manager
423-472-5454
Please reach out directly to me and I will make sure you have the experience you deserve.
Victor Yoshida
General Sales Manager
423-472-5454
May 24, 2017
Questions were answered in a timely manner
May 3, 2017
I called the dealership and they gave me a sales rep to talk with.I made arrangement to meet him at the dealership. My wife and I met him. he had the car ready to drive and inspect. He made us feel like family and he explained all the paperwork we had to fill out. he was very helpful. We drove away in the vehicle and are very pleased with Larry Hill Ford and the car..
Dealer contacted me 2 times for a vehicle that was already sold.
I was 2.5 hours into a 3 hour trip when i received another phone
call about the vehicle. The nice lady that i spoke to was very
courteous and said the vehicle was already sold. I asked her to
check because I had gotten an email just 8 hours before saying
it was available and ready for me to test drive. She checked and
confirmed it was indeed sold. Damaris, the young lady that
contacted me was very apologetic and very courteous. She was
the only person that spoke to me over the phone....all other
contact was via email.Thank you for your help Ms Damaris.....5
STARS TO YOU!
Nov 17, 2016
Great
Nov 8, 2016
Dealer provided honest information in an efficient manner.
Apr 24, 2016
The best buying experience ever. All the employees made me feel like a rock star and they gave me the best deal within 500 miles
Apr 19, 2016
Car was not at dealership at the scheduled test drive.
Mar 11, 2016
Our experience was positive and found Ben Myers knowledgeable and
friendly.
Jun 19, 2015
Would not budge on the price.
Dec 16, 2014
Called made offer, dealer didn't respond for two days.
Oct 10, 2014
Very helpful, but vehicle was wrong color. Nice folks.
Oct 1, 2014
Very informative really thinking
about driving down to possibly
purchase a vehicle !!
Jun 9, 2014
Emailed me back right away salesman
was very nice
Jan 2, 2014
Honest, no-gamesmanship. Excellent experience.