Clement Chrysler Jeep Dodge Ram Columbia

Made an offer on a vehicle. I was told by a salesman I will see what I can come up with and I never heard back.

Very friendly and helpful

At first the listing said white but now they're showing pics of a gray exterior. I'm still looking, and they'll email me back on which color it is.

The salesperson is nice but they do upcharge on the car.

Got quick response we found a vehicle with lower mileage

Promptly answered questions. Very honest. A good experience.

Enjoyed buying a truck!!

Good communication. Unfortunately vehicle was not in the condition that I was looking for.

Geat

contacted immediately and Shane did an excellent job in answering all my questions over the phone.

I did not have a the opportunity to get back to the salesperson. Was completely my fault!

Friendly and helpful,understanding,I will be looking at visiting them soon I will keep looking on cargurus to find a good deal on a pickup truck, ford our dodge.

Overall experience was good. They just missed a few details in the paperwork.

Prompt email response.

Ralph was the best we had great experiences and are very happy with truck we will go back again for any new cars!

Very helpful

called me within a few hours of when I contacted them.

The dealer responded and followed up. I eventually bought my car from this dealer and they were good to work with.

Very friendly and helpful

Willing to negotiate and listen to offers and get the best deal for both parties.

Very quick to respond to my question. Even though I have decided to wait on purchasing a vehicle, they will be one of the first I contact when I am ready.

Truck was as described. Staff was polite and helpful. Overall a good experience, I'll definitely consider them on my next vehicle purchase.

Prompt automated response followed up the next day by an extremely unprofessional email from a sales rep to which I never responded. Hard to fault the entire dealership and their team over that, so 4 stars. My family has had great service from Royal Gate in the past, and I am sure this was someone very young and very new.

Very responsive and helpful. Paul was the best!

Very helpful.

I called them the morning I drove over to look at this car. From that point, until driving off the lot with my new car, was one of the smoothest transactions I've had. Highly recommend this dealer.

Considering everything done to obtain his truck was down long distance I feel the salesman Mike and the Finance mgr handled the transaction very professionally and made my buying experience as smooth as car buying can be. Front desk people were very friendly and helpful also.

Went there, bought a van and it was just like buying a car from about any dealer.

I was contacted in a prompt manner regarding my inquiry but ended up not looking at the car because it didn't have the options I wanted.

Excellent service quick response to my questions

Quick reply .Car was under contract.

The salesman was kind and courteous and even was willing to work with me on the car he was very professional

Great

Good experience!

I bought from them

Great service!

Just ask a few questions they got right back to me.

Brandon Wierciszewski was fantastic to work with. He is knowledgeable, thorough and not pushy. Great experience buying my kids a car.

I drove pretty far to give this dealership an oppurtunity. The Internet sales lady was nice over the phone and through emails and promised to take great care of me. I had no choice but to bring my baby with me. After I had asked for $900 off asking price and it wasn't a deal I shook the salesman hand. I had the carseat in the car I was wanting and I told him I needed it out. I felt he retaliated bc I didn't buy the car. Did not even unlock or open the door for me. I had to go back inside and find him to unlock the car. The kindness left after I would not pay sticker price. he stood at the door and used the remote to unlock. He watched me carry my baby, diaper bag, purse, paperwork and open doors and carry carseat to my vehicle alone. Maybe common courtesy isn't important in customer service.

Marie contacted me several trying to help me into a vehicle that fit my needs. Great experience. Highly recommend these folks.

she was very pleasant and did not push

Great experience working with Sal. Would highly recommend him to anyone in need of a new vehicle.

I called to get approved but the guy was supposed to get back with me. Never called or responded to email or phone calls. I got a hold of another salesperson to work with me. All they did was sent emails instead of calling. I called up there and the person wasn't there. Then 2hrs later I got a email saying they couldn't help me. Really? Worst place to work with.

Very happy with my "new" car purchase!! We would send anyone looking for a vehicle to Royal Gate in Columbia, IL and be sure to ask for Sef. Sef will take great care of you like he did us!

Received and email immediately discovered car did not have the features I was looking for. Received a second email offering other models that met my needs. I was not interested in those. Very good experience-

They responded very fast and said the car was sold and offer me to look at more cars they have so very good experience

They were trying to rush me into making the purchase on the car without even looking at it. After I noticed that there were quite a few problems with the car, they stated to me that they would have their service department check it out again but he assured me that The car had already been checked out and there were no problems with it. They wanted to commit to purchasing the vehicle before they do any further inspection. If anything I felt that they were trying to push me into buying the car without fully reviewing all the issues with the car. When I chose not to buy the car they were very rude which is the reason why I will never do business with them. With how pushy they were and how defensive they were whenever I listed problems with the car, it made me feel like they were trying to hustle me! Anyone ever tries to rush you into something obviously doesn't care about your future business!

Very responsive. Good experience.

Very professional on the phone.

I sent an email to inquire about a vehicle, and the dealership responded right away to answer my question.

excellent vehicle sold before I could get there

I didn't drive there, but they did make phone contact

Courteous salesman and all-around easy purchase

AAA+. Great sales Sef awesome

Very responsive and informative. Just didn't have the used car my wife wanted.

I worked with Rodney, his service was great!!!

Quick response to my email

Responded in a timely manner. Very eager to help.

so far experience is great, bought jeep, waiting for them to fix couple things before I pickup

great

very helpful

They were great and very honest

Friendly staff.

Quick response to inquiry but called repeatedly when asked not to.

Tried to get 500 a month for 6 years. That's 36,000 for a 19,000 car after the rebate. Horrible.