Clay Cooley Chrysler Dodge Jeep RAM Dallas

nice dealer/agent very informative about the car, answered all my questions

Good

Good dealership open and upfront

They reached out but vehicle had been sold but still on website days after

I was contacted and then told there was an automatic dealer markup of $1,500 so what is advertised on the website if NOT correct. I think it is a big rip off for sure so did not even consider going to look at the car. At least they were honest about the mark-up and I didn't have to waste my time going over there.

Very responsive. Very quick with everything. Unfortunately the car I was looking at sold before I could finalize my payments but I will definitely keep an eye out on their inventory.

Contacted me. I set up a test drive. They called to confirm test drive. Salesman called before I left to tell me car had sold so that I didn't waste my time.

Tyler was awesome, he made every effort to make sure we went home with the truck we wanted that night. We weren’t able to get down there until 7:pm but he stayed late and made sure everything went smoothly. Did everything he said he would and over delivered every step of the way. Stand up guy!

Very friendly with numerous emails, text's and phone calls.

Great place

Set up an appointment to buy a vehicle and they sold it before I got there and never contacted me. I drove an hour to get there, missed a day of work for nothing. Sales staff was rude and unwelcoming.

Waldo was very helpful in getting me into the vehicle we wanted

The sale person was great, and everyone else that i was in contact with.

Very great experience! I purchased my vehicle from them, and I am very pleased with the service and quality if the vehicle! When you go please go to the Reception and say: “where’s Waldo?” Waldo is the best!

my sales person was onestly the best they have, i did buy the truck, but the financial departament guy suck big yime the worse i ever deal with, the way he treat me wen i ask wy did you stuck a warranty with aut say anithing? hoo he din't like it, after that my sales rep en up doing hes job, short story long, apx 8 days after i bugth the pick up, truck need some work done so there we go to ghe shop, 2 day later i have my truck back from the shop and here we are spending money i din't have to, caling clients sorry my trucknis broken lets reschedule are apt and it gos on and on, i won't buy here ever again based on my own experience.

The salesman was very professional. Just couldn't come to terms on the car I was interested in.

Great follow-up by the salesperson but we specifically asked her to check the car for smoke smell before we drove out to see it and she assured us it did not smell like smoke. We drove out and took half a second to figure out that it was definitely a smokers car. Wasted a trip.

a+

Great customer service and the process was smooth. Will recommend in the future.

Dallas Dodge and my Salesman Valentine were great. Price and condition of the vehicle were as advertised. I flew to Dallas and bought the truck site unseen. Valentine had it ready and detailed when we arrived. both Dallas Dodge and Valentine exceeded my expectations. I would rate the experience at over five stars, Valentine was great!!!

Great experience, salesman was wonderful. Finance did a great job also.

Great

Made an agreement for me to drive 6 hours to buy this truck. Did the credit check, had the approval, the whole 9. Right before I was on the road they called and said it sold. Poor to me.

Excellent service unfortunately we did not reach an agreement but dealer ship has great customer service

They were quick to respond about my inquiry, but did not want to negotiate.

Very professional

Smooth and easy

The support was incredible!!! They answered every question and made my life easy.

Very not forthcoming with information and the posting is very unclear. The pictures didn't match the description and they wouldn't explain any details without wanting more and more contact information.

Good

They were awesome! Answered all my questions before I got this vehicle and they were able to help me get as close to my ideal monthly payments. Really great people would recommend Chance if you’re buying a vehicle from here.

I contacted three different dealerships and this one was by far the quickest to contact me. Once at the dealership, Jeff Kob took the time to answer all my questions and made sure I felt comfortable with my purchase. 10/10 would recommend

Prompt response, straight forward communication. I would definitely deal with Eric again.

Poor experience. Did not take us seriously as potential buyers. Multiple pricing on different websites. Only wanted to offer or acknowledge the highest price. No return phone call from general manager. Signal sent of poor customer service and signal received, do not intend to pursue further business with this organization. Side note: salesperson Mr. Hunt very helpful in the process, highlight of the experience.

It was a good experience..the dealer got back with me soon as possible

Chappa was a excellent salespeople. Easy to talk to and got my mind at ease.

The price that Dallas Chrysler Jeep Dodge posted on Car Gurus was not the price that they gave me at the dealership they were trying charge about 15,000 more at the dealership.. the salesman was very arrogant and rude.. this dealership does not portray any honesty, we don’t deal with liars so we walked out!

Excellent service

Listened to my questions and answered me satisfactorly. Bought the vehicle.with in 2 hrs and out the door.

Answered my question

Great Service

I test drove this Dodge truck while waiting on my Dodge truck in the service department I'll loved this truck so much that I ended up trading my old truck in for this one this truck Is amazing Dodge keep up the good work

The salesman Valentine was excellent; not only did he know the product, but more importantly was patient. He clearly understands the business and what makes a business thrive. He and I had been conversing via phone for about a week. He knew I was driving four hours to come to see the vehicle, and if things went well, go home with the car. However, I had to deal with a gentleman name Brad Ford. To say Brad destroyed the trust and confidence I had in the dealership is an understatement. Not only does he not understand what customer service is, he has no manners whatsoever. Never in my life when I've gone into a dealership, have I felt so insulted and belittled. From the moment our interaction began, I could see that his demeanor was not one you usually find at dealerships, his arrogance and lack of tact speak volumes about him.

Really liked this dealership. They had a large selection of trucks for me to choose from and had the best price anywhere. I searched the internet and looked at hundreds of trucks before I went to Dallas dodge . My salesman was great. Very knowledgeable and no high pressure. Even bought my lunch . I got a brand new Dodge Ram cheaper than all the used ones I had been looking at ! Couldn’t be happier. Great people from beginning to end of my buying experience. !!

Great communication. Scott the Internet Sales Manager was excellent.

Very bad customer service. They lied about the internet price. Once I was in the showroom, the price became higher with all the added options. The sales person made me wait in the Texas heat for 10 minutes while he is getting the key for the jeep and he didn't seem to care. I had to go back to the showroom and have them search for him. I will never go back there again and will not advise anyone I know to go there.

I drove 100 miles to view and test drive a 2015 Dodge Challenger that was confirmed by phone to be a "non-smoker". To my disappointment, the vehicle smelled heavily of cigarette smoke and had not been cleaned. The staff was neither engaged nor willing to negotiate at all. I will not make the mistake of contacting this dealership again.

Super responsive and very professional.

I got the truck and for a really good price Good ppl and fast @ what they do very satisfy

Good customer service

Great

Bought my car here.

Great service

Responsive and helpful.

They reply back immediately and my plan was to visit them this weekend but the weather might prevent me from going and reschedule another day.

Took less than 10 minutes to reply to me I bought the vehicle less than 2 hours later. Love my new car.

Great service

They were quick to respond to my email but I asked for more pictures to see if it was worth my time to drive and was told they would get them to me ASAP and I NEVER received another email.

Very nice and helpful people

Best buying experience I have ever had. Amado is great!!!

Great experience

The truck was on the market like it was ready to be looked at. The truck didn’t even go through the service dept when I was told it was available to look at. The battery wasn’t connected. Just a horrible experience from sales and just the whole customer service side of things that the dealership doesn’t get. I just got the run around, pretty much wasted my time dealing with Dallas Dodge.

Excellent service and people.

Great customer service friendly people and they help you find the right car for you.

went for a jeep compass, worked with two different salesman, both weren't good, and not educated on the vehicle and warranties. very pushy. added on a certification to the price that should not have been included, took it off and acted like i was getting a good deal. could be better salesman there but i decided to go elsewhere.

I was contacted by the dealership very quickly after I inquired about the vehicle. The vehicle was just as described and ready for us to test drive when we arrived. The staff was very courteous and after the necessary purchasing paperwork, the dealership detailed the already very clean car before we left. I would highly recommend this dealership.

Not willing to deal. Low offer for my trade in, but not willing to budge on their price at all. I consider them a retailer, not a dealer.

Great salesman. First class. No pressure

Good carb out of my range

Dealer told me it was sold. I just noticed a price drop. I guess it wasn't sold after all.

Prompt response

Friendly sales person. Contacted me im a timely manner.

Told the dealer what price I was looking for on a car over the phone due to the distance of the dealership from me. The salesman who returned my call said they could get pretty close to my spending limit. Upon arriving at the dealership and going through the steps I realized the salesman flat out lied just to get me to come to the dealership in person and was several thousand off what he had told me. I did not buy the car from this dealership.

Responded quickly

I gave them a list of the equipment I wanted on the van and they have contacted me once and said when they had the van I am wanting to purchase they will get in touch with me.

Great dealership. It helped us getting the car we wanted at the best price in the market. Tip: Do not buy the certification, it costs 1595$ and it’s optional. If you decide not to go with it they’ll give it to you for free anyways ;-)

I worked with Robert at the dealerership and it was the most painless car purchase I have ever had. No haggle or time wasting. The offer was made quickly and so was the response. The paperwork was easy we were done. The floor mats were not in the car so they are sending them to us. Positive experience and I would go to Robert again to buy a car.

Sales Rep stated another couple was coming to look at the vehicle from out of town. I requested to be notified if the vehicle sold as I was unable to make it to the dealership at that time. Then his supervisor calls me trying to get me out to the dealership before the people that were coming to buy the vehicle. Again, I already told the sales rep I was not able and that I was at work so why would you have your supervisor call to try and push me into coming when I wasn't able to come? I really like the vehicle and am interested in purchasing it, but not in pushy sales reps.....

At the start mediocre at best but in the end very good experience. Would keep them in mind for my next vehicle.

Friendly and informative staff made this stressful process easy.

They responded via email but I thought the vehicle had to much mileage so I stopped my enquiry.

Prompt response with LOTS OF INFORMATION and enthusiasm to sell!

Better than average. Likable salesmen. Nice, huge facility, does NOT smell like smoke. Took 3 minutes to reach a deal, then seemingly interminable time before we could leave. Way overpriced extended warranty, but negotiated lower. At very end, the contract had unrequested, unmentioned $200 add on for kit of shines & fabric treatment. Also OVER $100 document fee (this is negotiable per consumer reports - it is NOT a government required fee). I’d been there so long, I just signed the contract. We bought a one year old Pacifica - good price, great car, on first visit. Car prep was spotless - left with a full tank of gas. Summary: Dont let time drag on too long, watch out for final contract add on.

Timely response to my initial request, however when I inquired about specific features with the salesman, there was a delay of a couple of hours. While waiting, I inquired with another location about similar vehicle. Their response time was much quicker. I ended up purchasing the vehicle from a different location.

Met with Chris Lenges and he was very professional. He had the Tahoe ready for a test drive and quickly crunched some numbers for me. He didn't hold me there or anything and I appreciate that. He is his team do a great job at Dallas Chrysler Jeep Dodge.

I called 3 time 3 different days - they returned the call after 3 days and sold the car. The manager and sales rep had promised to return the cal and did not.

Great

Everyone was friendly and answered all of my questions thoroughly.

Responded immediately. Unfortunately I found a local deal.

Good dealer unfortunately we couldn't makea deal

It was great they had everything when I went we had worked mostly everything out via email and phone !

It went very smoothly but time consuming during the financial part of the deal. Which should not have been considering we paid in cash. When we decided to go through with the purchase we asked that the car be cleaned and it was not cleaned well. It was spray with some industrialized deodorant But the dog biscuit crumbs and dog hairs remained. IJ, our salesman was great. He stayed in steady contact with us and was all the help we needed to make the transaction.

high pressure sales tactics, They take your keys ( to inspect the vehicle for trade in) and never give them back to you even when you ask for them and tell them youwant to walk away from the deal. They eventual reach terms you can live with but it takes forever they keep you waiting longer after each refusal.

Going there today good

Very responsive

A little too far for us to go, but they were very responsive

Good service.

Good experience, slow process.

I ask for specific truck and they just walked away with out saying anything.

Really quick getting back and very knowledgeable.

Great!

Excellent. Howard did a excellent job and was very knowledgeable of the vehicle. He answered all our questions.

Awesome experience all the way around! Love our car!

Liars. Won't be dealing with them

Sales consultant provided good customer service. Finance department was speedy but rude and unprofessional when it came time to complete the paperwork. Not a good experience overall but satisfied with the car itself.