Classic Toyota

fast response

Overall, very positive experience. Friendly and responsive.

The dealer was very prompt in get back with me and I appreciate that, will love doing business with them!

Awesome. Although I did not buy the salesman did an outstanding job

The staff at Classic Toyota of Tyler, TX exemplifies how a dealer should treat their clients, regardless of inventory. They should change their name to “Class Act” Toyota because that’s what they are. Their dedication is what lead to my luck in finding my Sienna. I submitted an inquiry late Saturday and rather than an automated response Doug Franklin took the time after hours to reply. I’d been dealing with dealers all day (50+ emails) so I was a bit curt in my response, but, Woody Woodruff responded .on SUNDAY, his day off, Throughout the ENTIRE process, there was ZERO pressure, ZERO hassle, ZERO added nonsense.  Everyone was transparent and up front about everything and they were very respectful of my time during every aspect of the process. Unlike the majority of dealers I’ve encountered, they didn’t  care I had no trade, I had my own financing, I wasn’t interested in add ons, or I was from out of town. All they cared about was that I was a Customer that chose them.

Elder did a great job. Very nice and knowledgeable. Pleasant experience. Will do business with Classic Toyota again. Mike Center

Always a pleasant experience whether I find a car or not. Classic is one of my go-to dealerships.

Dealership quick to respond to inquiry. This car wasn't what I was looking for, but salesman was pleasant.

A little disappointed in the conversations. Our contact was well scripted and not impressed so much. Very good inventory.

Adam called us immediately with all the information. He also emailed to offer any future service.

This Dealership was great to work with. it was an excellent experience from start to finish. I recommend them and will buy form them again.

Excellent!! They worked with us and made the buying process very smooth!

I received a call immediately from Classic Toyota and the sales person assisted me with all questions and concerns.

Didn’t receive call back when requested. Also, the vehicle listed online that I called about was not really for sale. They blamed it on a system issue that listed vehicles publicly that were only for sale to wholesalers. Both of those together hung us up for a few hours.

Very knowledgeable and professional. Never any pressure. Worked diligently and fairly to make the trade work for both of us. First class dealership.

Randy helped us get our new car. He was great! Very helpful with getting us the info we needed and even went as far as to facetime with us so we could see the car without having to make the 3.5 hour drive up to Tyler.

Is a great place for buy a car

Called back next day to advise car had been sold.

Was contacted the moment they opened for business. The salesman, Doug Franklin greeted me with open arms and we struck a deal on my new car. Go down and see him at Classic Toyota in Tyler, TX. If you are looking for a great deal.

I ultimately didn’t get a Car here, but Classic Toyota was Friendly and helpful in our decision!

I purchased this van from Classic Toyota in Tyler, TX. We drove 4.5 hours to pick it up and were not disappointed. The dealer treated us very well and was respectful of our time. The car was actually better than the pictures or descriptions.

Very professional, a pleasure to deal with.

Reach out quickly and very accommodating with information and additional pictures.

Quick reply.

Anthony and Devon where typical dealers to put pressure on a person to sell now but where flexible and nice

I went to visit this dealership on Saturday. The sales man that I talked with was very nice and friendly. I requested that they O-Zone the vehicle since there was a bad smoke smell in it. They said they would do it Monday. I never heard back from them. When I called in again on Wednesday they told me it’s sold.

Fast reply. Very nice and responsive sales staff.

Nice experience.

Didn't end up with this car but I purchased a Chrysler 300 limited and the process was easy contact them today

Chris Mabry was nice and we made the purchase quickly

Very friendly and helpful. tends to be a little on the High Pressure side when selling. But not to Bad I've had worst

They got back with me very quickly.

I. Was pleased with the salesperson that contacted me, very helpful I will be visiting the dealer soon

Good people. Car didn't have the interior I'm looking for.

Dealer was helpful but that car is not what I was looking for.

Very friendly, but the price went up about $4000 over night...the price was 10,900 or 11,900... then I never heard back from them the next day, so I checked to see if it had been sold and they had the price at $15,900. Which is why they weren’t interested in contacting me.

very helpful

List cars not on lot, amd not available. Then try to switch and sell you something else, thats similar but not what you asked for.

They responded to my question in a timely manner.

Buying a car can be stressful, but it was actually a pleasant experience at Classic Toyota.

Good communication.

Classic toyota was very professional

Great service from Noah. Highly recommend. Bought a 2012 Prius

Great professional service.

Great

Internet price stands

Very good, no complaints, professional, helpful, friendly.

Contact at dealer waited until I was on my way from Dallas to Tyler to inform me the car we'd been discussing for days was suddenly gone. On a Tuesday. After she'd already texted me to make sure I was coming so she "could make sure the car was still there and ready" for me. After I responded, she never replied or tried to offer assistance in any other way. A completely unprofessional and uncaring representation of a dealership.

Bad deals