City Kia

The dealer responded promptly but I was unable to travel up to Orlando

Nice and have good people that work here

Professional, helpful and patient staff. They’ve earned my business and I will be purchasing my next vehicle through them.

There was 2500.00 in additional fees and they offered us a low figure for trade in only to contact us the next day to offer 2,000 more for the trade but raised the price of the car to still include the 2500. "care" package which we did not want. My husband had gone in the day before we went to look at the car and specifically asked about additional fees and they did not mention that. We were told its online if you search in details. This is one reason we stay away from dealerships but tries to do our due diligence.

All I have done at this point is spoken to them but, thus far, I have enjoyed my experience

Great response and follow up

Whole process took way too long considering I had an appointment, 6 hours yeah 6 hours , I bought my last car through text messages and they dropped it off from across the state and with the paperwork it still only took 3.5 hours so explain that,,,,this car needed cleaning and was only kind of detailed, was pretty put off by that , then with in 24 hours I noticed problems with the car that 100% would be caught by the supposed 164 point inspection , still seeing how those problems get delt with will change rating if Im not charged for any of those issues getting fixed.

Responsive

Very attentive

Ownership: Please audit the call made on 1/17/2023, 10:14 am to my Miami number (305) ending in 2785, and listen to how RUDE the people representing you are. Your AGM should not be in retail. And on your HOLD MUSIC, you pride yourself on being the Number 1 in customer service. What a joke. I had a terrible experience with the dealership. The service was horrible and the salesmen were rude. I needed help getting a straight answer about the availability of a car and was subject to bait-and-switch tactics. I also experienced bullying from a salesman and was treated rudely by an Assistant General Manager. They ultimately refunded the 3k deposit I had put down. Ramon is a terrible salesman. I did give positive feedback to a couple of employees, a lady at the front desk and a gentleman named Diego. Ended up buying a Prestige model from a dealer in Miami, no hastle, no sneaky prices, and definitely treated with professionalism.

Great

Contacted dealer bit the price they posted on car gurus than we started to do the deal they added $1650 to the price when I asked why this was they stated that was a conditioning charge it as at the bottom of web site I like the car but do not trust the dealer

I told them from day one what I was working with and how far I had to travel. I received a text Saturday morning I needed to be there to evaluate my trade. Drove 6 hours and the car I wanted was sold the previous day. HORRIBLE COMMUNICATION THE ENTIRE TIME. Wouldn’t recommend

Best car buying experience ever !! After being sold a bad car at Hgreg,city Kia went over & beyond !! I bought the same car , mint condition.. my sales guy was Wil , Jon the sales manager were awesome they worked with me , and went hard to get me the BEST deal possible… I love my car, I’d recommend City Kia to anyone looking to buy rite now. Carguru lead me to them , an internet sales Marie called setup my appt and I’m soo glad I did … they didn’t disappoint… ❤️

I was interested in purchasing the 2023 Kia Sportage Prestige with the red interior. After talking for two days and waiting on the information from the dealership to purchase the car Brenda never emailed me back. The following day another lady answered and told me I was not “priority” for the managers or the sale because I wasn’t physically there. The process was frustrating and I still haven’t received a call back, their service was terrible. If you are from out of town I recommend you looking elsewhere!

I bought this car! And it’s great!

Communicated well and in a timely manner

They reached out multiple times to provide me with updates and to come in to view vehicles.

They were very cordial it was fine.

This car is at auction. Was told by the rep over the phone we'd be able to test drive this car. I told them it was over an hour away and wanted to be sure. I was assured. Showed up to the dealership and the salesman I was supposed to meet "Joel" wasn't there and the car was sent to auction. Horrible communication. The staff at the dealership however was curtious and polite and very professional.

Positive staff and good deal but it takes way to long to go through the “process

No problem..the car was sold but still good experience to talk with and got back to me very quickly

The advertised online price was 31k, but when you get to the dealership they “mark it up” to 37k.

Vehicle is listed for 4900 they sent me paperwork back over $7000 and never responded about my motorcycle trade-in

Had a really good visit on 09/15/21 - Couldn't quite reach a deal that night but they were supposed to call back on Wednesday 09/16/21 with an update yes or no - did not call us back. Now the car has been sold.

They had already sold the car approx a month ago and still contacted me like they had it. I went to a local dealer in Ga to see if I could get it shipped here from Orlando since the Ga dealership didn’t have the turbo vehicle. When I called to verify it was on the lot, I was told they would walk the lot to see. Several hours later, they called and said it had been sold several weeks ago. They need to be honest about what they have available and when someone makes an inquiry, they should tell them up front that the vehicle is sold and not available if they no longer have it. It wasn’t sold days before I contacted them, it was weeks. More than enough time to take down the ad and at least tell people who inquired it that it had already sold.

We contacted city kia and dealt with Brenda Ayala in the internet department and she worked out all of tge details of the purchase because we live 90 miles away. She scheduled for us to come in the next day including emails that the car was getting detailed and would be ready when we arrived. When we arrived Jamie Baca met us and told us that the car had been sold already but they could get us another car from a different dealership at $350 our expense, we agreed and gave them a deposit. We did not hear back from them and after a week asked them to credit our deposit back but instead they charged our card again. We since bought the same car for cheaper and the dealership delivered it to us.

Everyone was helpful,friendly and prompt

They offer you the lowest possible price for your trade and charge you the highest price possible for their vehicle. The cars I went to see which were on their websites were already sold, but still said available on their website.

Awesome service

Excellent experience, this dealership does everything right. No dealer games and upfront professional service from the sales team. They provided all the information I needed to make my decision off site, processed my paperwork and delivered the car to me. This dealership is different and it shows.

The extra $800 makes it not so great a deal. The internet price was $8990. After test driving it they gave me a paper with the price of $9995 . I called them out on the math and they gave me another paper with yet another number on it...saying sorry..they just adjusted the price. Felt totally shady. Loved the car but not the shadiness!

Very well done!!

Quick response

Another Great Buying Experience, This dealership is 5 star all the way. BUT... Be prepared to spend about 3.5 hours to get the deal done,

Everyone we encountered at City Kia was very friendly! Josh Helms, our salesman was AWESOME! No high pressure sales -- just plain good people skills! I live quite a distance from City Kia and so I called ahead of time o inquire about the car, including out the door pricing. I was given all the information I needed to make a decision to drive over or not. Josh had to work really hard to get us what we expected , but he amazingly did it! Would definitely return to Josh Helms and City Kia for our next vehicle!

Added $800 to selling price and called it 'reconditioning'....Is this normal? I was totally turned off.

Mary called and sent quote, also followed up.

Great services

Very responsive and helpful!

Didn't make a deal but good people they didn't over pressure me too much and understood I wanted exactly what I wanted and nothing else

I told the dealer that I was driving a long distance to see a specific vehicle. Dealer assures me that the vehicle I’m interested in is in stock. Drive an hour to see it, but it had sold the day before.

The dealer was prompt & helpful without pressure.

This dealership lacks any credibility. It took three emails for them to tell me the $899 dealer fee. I decided to stop by and check out a vehicle I was interested in. I was greeted by friendly showroom staff. While looking at the vehicle, I noticed that the advertised price did not include reconditioning. For a relatively new vehicle without accidents, this should be minimal. I asked what the reconditioning fee was. The associate went to the sales manager to ask. After 45 minutes I was given a report showing routine maintenance totaling $318. With all the reports, I was given a page with the final price which was $2010 higher than the advertised price. This still did not include fees. I did not test drive the vehicle because it was EMPTY! They did offer to get gas though. The sales manager or whatever is the only person to go over anything financial. They also sound an air raid siren at every sale! TACKY!!! AVOID this dealer!

Experience was pretty good. I was highly disappointed in the delivery of the vehicle. When I drove off and got onto the highway. The gas light came on. It was at that point that I realized that the dealer had not provided at least a half a tank of fuel. I traded in a vehicle with at least that amount. Even if I hadn't. The best customer service experience would have been to have a full tank of fuel. The worst was to have drive off and damn near run out of gas! They could do much better.

Although I Purchased A Vehicle elsewhere they were very Helpfull