Cincinnati Automotive Group Inc

Price changed after I went. There was never informed of anything phone calls not returned. Not kept in the loop act like I was just another number.

I would buy from them again! Very nice people. Made my purchase easy. Very clean dealership. Nice cars.

Very responsive

Very helpful very good response time

I didn’t end up getting the vehicle but they were prompt in their response and sent pictures requested quickly.

Complete waste of time stay away they are not motivated to sell any cars they sound like they don’t even want to be there they ran my credit and never got back to me I had to keep calling them and constantly remind them that I inquired about a vehicle which they said they had no idea. Rush to get you off the phone and said multiple times I would be called back which I wasn’t. A bunch of stuck up liars.

Very Professional

I had them go check the vehicle out to make sure everything worked and it was nice since it was almost 3 hours away. They told me it was in great shape. We drove up to check it out and it had several issues, parts missing on the inside, TV and blu-ray didn't work, paint and body work even though the carfax said no accidents and grease on the rear seat belt.

Yes, they e-mailed me with a response to see if I was still interested in the car & honestly with no sales pressure whatsoever!

They were great. I purchased the car and she's in great shape for her age. Checked out fine and no issues.

....Awesome job

Good

Very helpful. Waiting to hear back on shipping.

Fast response, very helpful

Good people

Vehicle was just as described, Cameron, Mark and Eric were all very helpful. Would buy from again.

Responded quickly Stayed in touch thru my process...

Dealer responded but when we arrived it felt like they didn’t care whether they sold or not. Vehicle had several areas of rust and a great deal of moisture inside the car. Did not buy

Quick response

The experience at the dealership was quite good. After looking the car over I decided that I was not interested. Everyone was very cordial and helpful.

Very kind people!

The dealership responded very quickly to all my questions.

Service was just great. Very quick response to the email I sent. Would do business with the Automotive Group again.

Great! We bought it!

Car was sold when we got there, they did seem friendly.

Replied professionally I Visited the Dealer and Looked at the Car

Lied about two major accidents on CarGurus. Sales guy was pushy and sarcastic. Car I test drove was all the way on E. They had no explanations on the two accidents - were making excuses. Place looks generally unprofessional. Worst experience I’ve had at a dealership.

Yes, Pat was very honest and told me it was in the shop. In the meantime, I decided not to get a hybrid.

Good selection of cars, wouldn't recommend though. Offered me half of blue book value on trade in and throwing all kinds of codes after they put it on a lift.

I'm from South Carolina and I was driving up to close a deal when all of a sudden they want me to pay a higher down payment they should tell u one price and take advantage of hard working people so I give them a one

Got back to me right away and provided free Carfax report

Dealer got right back to me. Friendly and helpful.

The sales lady Tiffany was awesome

They may say a pictures worth a thousand words but in this experience I can only think of three "WASTE OF TIME". I drove over 4 hours to test drive it. The battery was dead and when thy popped it to jump it they broke the hood latch. The front bumper was replaced and not aligned properly leaving a gap. The areas where the fog lights go were empty and didn't have the plastic fillers that come base. The LCD player was pushed back in the dash and wasn't attached to the bracket. When I turned on the lights the LCD screen had lines running through it. Someone had taken a sharpie and scribble all over the sun visor as well. There were some spots that they tried to buff out and burnt the paint. Lots of scratches and more importantly it pulled when I drove it.

Great deal i missed out

Purchased the vehicle online with a small non-refundable deposit. Had to sign and fax a few things. Flew to Cincinnati. Listing Accuracy was 100%. Completed purchase and picked-up the vehicle. Drove back 700 miles with no issues. Great deal for the mileage. Truck looks new for being 12 yrs old. Stephanie Burns was very quick to respond throughout the purchase and pickup process. She even had good suggestions If I needed lodging. The paperwork process went fast and smooth. Stephanie is a professional and I recommend Cincinnati Auto Group.

My overall experience wasn't bad. The bank and the dealer had a squabble over the financing which kept me at the dealership for about 5hrs too long. My sales person Stephanie was great though. She was as helpful and patient as she could be.

Nice place to buy

Very good

Great experience!!! Great communication!!!

I contacted them 4 times with 4 different people, never heard back from any of them and one actually said they forgot when I called back. Left an offer all 4 times with no counter offer or even to say they wouldn't take it. Terrible to work with over the phone or they just don't care.

Would not budge in price but nice people

Prompt, and informative.

This establishment is unprofessional. The vehicle was extremely dirty and missing a seat. When asked where the seat was, the salesman responded that it wasn’t meant to have one there. They were not willing to negotiate on a price - isn’t that the main event in car buying? We walked away and did not purchase from this place. We found a much nicer, cheaper, pre-owned certified, with a warranty vehicle the following day and purchased it!

Made contact with me via email

I sent in a general inquiry and it was responded to right away saying, “yes that car is still available, let us know if you’d like to schedule a test drive”. I immediately wrote back to ask if there were any available appointments two or three days out from then. I never heard back. I showed up and found the guy, mentioned that I never heard back- he didn’t seem to care but he quickly let me test the car. The car was seemingly perfect, and then I noticed the trunk looked off alignment. When I opened the back I could see that instead of fixing the trunk to close back properly- someone has etched a line into the interior wall of the trunk so that it would latch without scraping. Paint was already chipping off the metal on the door from the “fix”. Here’s the thing- this wasn’t disclosed. And when I pointed it out they pretended to have no idea of what I was talking about. He offered me to look at the other Range Rover “this one has no damage”. Well the whole underside was- watch out.

Responded timely. Made no concession on price listed. They know what they have and are waiting for the right buyer to come along.

Responds quickly and very nice and helpful!

I was really disappointed in how they operate. I had looked at the pictures on their website and the car appeared to be in really great condition. I called to see if we could make a cash deal they wouldn't negotiate so I agreed that I would come check out the car and if it was what it seemed to be in the pictures I would pay asking price. I had mentioned to Sam that I was driving from 2 hours away and he didn't say one word about the cars condition or anything, so my wife and I drove all the way down there Sam told me he would pull the car around and when he did the first thing I noticed was the shiny black trim in the pictures was all grey and sun faded. Then when we looked inside the arm rest wa all busted, one of the mirrors was broken, and part of the roof rack was pulled up and broken. Immediately I told him nope not gonna buy this car and we got in our car and drove the 2 hours home. All of their cars appeared somewhat decent on the exterior but most of the I interiors are buste

Great customer service!!

Responded pretty quickly but if the car is no longer available then they should rake it off

Very friendly staff and no hassle negotiations.

Emily was extremely helpful !

Each and every time I've contacted them they have been very helpful.

Fast response

Responded quickly and had all the info I needed

Answered all of my questions in a prompt and timely manner.

Contacted the dealership via e mail, got a quick response within a few hours, The lady who responded to my email was very helpful, she answered all my questions and actually went out on the lot and took some more pictures of the vehicle and sent me. Even though i did not bye from them, my experience was good.

Nice car and good response. Price is too high and the dealer isn't dealing. Otherwise, the experience was good.

Car was dirty(inside and out), 3 quarts low on oil and very crude salesman. Waste of 6 hrs driving up there. Very dishonest!!!

A little blunt and vague in answering specific questions, but also very interest in my business amid helpful toward meeting needs such a financing. I’ll definitely keep an eye on their inventory.

Really nice people. Help alot and not liers!

I was so instead in buying a 2016 Maserati Quattroporte, told the sales person i was already preaproved by West Lake financial co. He then insist that i go to their site and apply for auto loan, i was denied by their preferred company so i asked to go ahead with the West Lake offer as i originally planned only to get a message that they are not doing business with West Lake, still don't understand why are they apart of West Lake Network if they are not doing business with them. Very bad experience

Dealer responded promptly to my interest in the car.

Nics people

Very responsive.

Very helpful

I thought all was going good but they sold the car that was promised to me I was waiting for money to be sent from my disability fund but they couldn’t wait and sold the car I really wanted I don’t recommend them

I was shocked to get there and they “forgot” to mention small things like a tear in the console lid. I know it’s not much but I would think a dealership/sales lot no matter how big or how small would at least wash a vehicle before the people you know are coming to get it. Granted I don’t mean detail it but the car was cover with dust/dirt on the outside. It was an eye sore to day the least. My thought was if they don’t think enough of their dealership to care what others first impressions are what else do they not care about.

Dealer contacted me twice, but I didn't have the time to drive 80 miles to test drive the truck.

Initial visit was very good and the salesman was very professional. The vehicle had an issue with air conditioner and the salesman assured me it would be looked into and would then contact me on Monday 8/19/19. Never heard from the salesman and am still looking for vehicle. The irony is the price was reduced by 500.00 on Sunday 8/18 think there was a problem with the air? Just saying

someone in the office responded to my query, stating it would be passed along to sales. i replied with a thank you. i never heard from someone in sales about my inquiry.

Quick response

They were super easy to work with - fast with writing up the sale and getting you out the door. However they didn’t move much on price. The car we bought needed a lot of work - the air conditioning was broken and it needs new brakes/struts, and a few other small things. It was clean and runs good though. We took it to our mechanic where my son works and they wrote up how much everything would cost to fix. We took that back to the dealership but they wouldn’t really budge on price. They use something other than Kelly Blue Book... The car was priced at $6000, Kelly BB was $5500, the repairs were over $2000. I wanted them to split the repair costs and offered $5000. We settled on $5500. I would have moved on but my son REALLY wanted this car and was paying some of it. I probably won’t buy another car from them. Too bad too because my husband and I are looking for a newer Mercedes. I’m only looking at private sellers now.

They contacted me right away

Contacted me immediately.

Told me exactly what I needed to hear to make an inform decision

They responded quickly but, unfortunately the car we were interested in was under contract. They offered to call us if the deal fell through. All in All, good experience.

Yes they reached out to me right away. I scheduled time with them to look at vehicle, but made decision to continue my search.

Prompt contact. Car was ready to inspect and test driver. No pressure, just informative discussion about the vehicle. Not the right car for me, but I’d definitely go back and/or recomnend

Replied but didn't answer an of my questions. I emailed them back letting them know I wasn't happy. They emailed me back apologizing and still didn't answer my questions

I called asking for exact color of car, as the pictures weren't clear, and they answered promptly.

good

They responded very quickly and were great to work with. We talked and I picked up the vehicle that weekend. Car was exactly how they described it.

Place is a joke. I wanted to buy a Saab they had on the lot, and inquired about the car. All I got back was "Were always interested in trades". Lazy salesman, overpriced cars, and just mot a place I would do business with. Typical used car lot, and employees. Would not recommend.

Emily responded in a timely manner, but the truck is already sold

Very helpful!

Very attentive.

This dealer stated they were a wholesaler, they fix nothing that is not considered "driveability" (the first word they used was "cosmetic"). A large majority of the electronics on this vehicle did not work...

Told us vehicle was listed too early. It had just come in and was in Middletown being readied to put on lot. Said it would be available in Monroe next morning. Received email next morning it had been sold. Instead of being honest that it was already being sold to a friend/family etc. we were fed a line. Worked for a dealership...I know this salesperson line they feed people.

Responsed quickly, not pushy, pleasant experience

Dealer responded, but vehicle got sold before I could go to the dealership

Emily was quick to respond and very helpful

Quick to Respond.

Very nice, thorough and informative response to inquiry.

Dealer contacted me, and is willing to work with me.

It took 5 days for a response so already found a similar deal. But good pictures of what they are selling.

Great guys to deal with.. I would buy again from the dealership .. from my experience I dealt with James that’s who I would recommend

Good

Salesman was very friendly and helpful.

We got our Town and Country from Joe about a month ago and we love it! He made everything super easy and really went out of his way to make sure we were happy with everything. We will definitely be coming back for our future vehicle purchasing needs!

Very helpful and tentative to my needs

Friendly

No in person experience,but they answered my emails promptly

Emily was great. No pressure sales pitch. Very easy in and out in about 40 minutes. Bought the cr-v and love it. Great quality car at a very good price

Good follow up.

Prompt reply

Very helpful answered all questions and saleswoman Emily was A+

Respondig very quikly

Emailed me back after 2 days wanting me to schedule a test drive. I do not live in that area so I asked them to send video and pictures but never heard anything back from anyone. Very poor customer service! Would not recommend anyone using this dealership.

James was very helpful. My friend and both would like to do business with him. Nice guy

Dealer ship told me the body lines looked good. When I got there the front and rear bumper covers were falling off. Not happy when I got there after driving over an hour to see it.

Vehicle pictured in main photo was not the same vehicle in other pictures. Pointed that out to dealer and got no response so I was correct. Buyer beware of this dealer. Vehicle in picture has snorkel on exterior. Engine compartment photo has no snorkel shown... Not the same vehicle.

They listed a car online that I really liked! They sent me plenty o pictures and videos, but being disabled I could not drive that far. I thought I made a reasonable request to allow me to see the car at least half the distance so I would have a chance to drive before I buy. If I liked what I saw they'd have had a deal on the spot! I was very upset and disappointed they could not meet this request after all the time and effort we had put into this deal.

Brought car to me in KY. Car was 22 years old convertible and runs smoothly and very quietly for a convertible. Car was clean and free of chips or dings. Would not hesitate to recommend buying a car from them Talk to James Tatum if you can, good guy.

They were very nice and helpful. We did not buy.

They got right back to me and was very courteous

Replied quickly. Very pleasant and smooth buying experience.

Horrible communication, Setup ft or s test drive and then.it was it available, next day it was for sale again at a higher peice. Crooks!

It’s ok! Good.

James was very helpful to me. With accurate directions to the dealership and excellent service. He made me very comfortable during my visit. Great employee

Fantastic Service, you can't do better. Eugene help answer all questions. Matt in Finance saved me a ton. He shopped around until he got me the best rate. Didn't buy the '98 got the '06 Manual C6. Thanks guys.

The car looks good.

Dealer put me on hold within 2 minutes of picking up. Was on hold for 13 minutes. When I asked about the cars 2 accidents. He said “nothing major” “probably just a bumper”. I asked if you had the Carfax. He said “My boss really does not like to give that out”. So I bought the Carfax before driving the 6 hours out there. And The car had been totaled. I called him back and offered him the value of the car since it had been totaled. And he insisted the Carfax were wrong and it had not been totaled. Would not buy from this dealership. Even if the vehicle has a clean record.

Eugene was very helpful in answering my questions before I drove to See the car and after I arrived.

I went to the dealership to look at 2012 GMC Acadia SLT and possibly trade in my 06 impala and was told that I couldn’t look at or do anything unless the impala was there, they wouldn’t even get out of their seats to help me whats so ever not even to go look at the Acadia. I do not recommend this place very unprofessional

Quick responce

the must unprofessional dealership I have ever dealt with would not return calls unless you call them the sales person was Eugene. finally purchased the car and it was a different color, no heads up display the battery to the remote was dead, not detailed and when shipped did not send temporary license so could not drive for about a week and now I have to pay to get the heads up display fix but was told it was in good shape the color is not original its some type of pearl under the black which you cant tell from the pictures. disappointed.

AS a tax paying, educated employed African American man, I Went to dealership to test drive a 2015 Suburban and was told that I had to be preapproved to test drive a car on their lot. Went to my CU where I always finance my cars, got a preapproval letter, came back to test drive car and was told I had to get preapproved through them just to drive the car. I told the sales guy that I was not letting them run my credit before I test drive car and what if I didn't like it?? I was pretty much told that those were the rules. I am sure if those were the rules there would be other posts on here complaining of that issue. I have NEVER gone to a car lot and not been able to test drive a car with my drivers license and proof of insurance in hand. The last vehicle I purchased I drove home overnight as the CU had closed and went back the next day to finish paperwork and this lot tells ME that I cannot even test drive the car. This is the worst experience that I have EVER experienced purchasing a vehicle and will NEVER EVER go back or recommend this dealership.

Responded very quickly.

Did not purchase this vehicle but purchased another from them. A fantastic experience, I highly recommend this auto dealer!

I had to call them, overall I had a good experience

Good

My sales person lied said that they put the car in the shop to fix the power seat, went back seat still not working lights still on the dashboard tire was flat he said,s we not going to fix that. Car didn't have any gas - Jessie said take it down the road about 20 miles really with no gas . Poor experience. I even wrote a text to the dealership no response, thanks Cincinnati automotive group.

Sales was very good and friendly. Not too pushy. But when I asked for their best price 4 times they never responded. Would have been nice to get an answer even if it was “our best price is listed on this vehicle currently.” No answer was kind of annoying especially after three trips in meeting with the sales man. Over all very good though.

They were honest, good people. I appreciate that.

Perfect place to buy a car if you want to spend over NADA value. Test drove a car. Offered them Kelley blue book for it, the salesman tells me they go by NADA, which I checked on my phone in front of him. Nada was 5$s less than my original offer. Turned it down. Car was close to KBB good condition. Offered them idk 300 over KBB value, the manager comes out days they go by a national sales value instead. I tell him to show me where he gets his prices from and he can't do it, which means they just decide they are making as much as possible. Everyone there lied to us, NEVER would I look for a vehicle from them.

This is not your typical dealer that prices are negotiable. They don't have much wiggle room in price, so as long as you don't go in with high expectations you won't be disappointed, when they only come down a few hundred dollars if any. I had a great experience dealing with James Tatum. I highly recommend him. He did everything he could to assist me and the communication was excellent by email, phone and text. If he didn't know the answer, he found out by reaching out to his co workers. I also recommend getting your own financing as the company they use is very strict and unrealistic, especially if you already have a car loan with another lender. Overall, I had a good experience and being I lived 2 hours away it worked out and I bought the Jeep I have always wanted!! Again James Tatum is the man!!

I will definitely recommend this dealership! The sales rep was not pushy and very knowledgeable on the vehicle. CAG is one of the very few dealerships I've dealt with that stand by their word and do exactly what they say they were going to do!

I am seriously disappointed as I write this review. I spoke with Jesse, he was helpful on the phone. That was about it. I inquired about a Corvette they had in stock. I live in California and had flown to Seattle the week before to purchase a similar car. I was told the car was great, no probs. I get there, and the car had a ton of expensive issues. I was angry about the whole deal. Flew home empty handed. I explained to Jesse my bad experience and he assured me that their emphasis was customer service. All the sales team had degrees, they only have one operator, receptionist, and their goal was total customer satisfaction. I requested additional pics of the car, up on a lift, to make sure this car was solid. He said no problem, I will get them for you in a day or so. I anxiously awaited the pics and began looking into flights to Cincinnati. I never heard back. I left a message. No response. I emailed. No response. Still, a week later, nothing. I would have bought the car as it was perfect. Seriously disappointed. I am now looking for another car. I read other reviews on this dealership and all the negative reviews had canned responses from them. That seems worse than responding, and tells me they get negative reviews regularly. Bad sign. Too bad, I was willing to fly across the country, cash in hand, and no customer service whatsoever. I bet they wont be around in a year. Seriously sad.

Car was sold before I got to contact them, but they were very courteous when I spoke to the salesman.

Price is 1k higher, the body work they do to these vehicles are very bad ( paint doesn't match) some of the vehicles smell like animals.

Great

Excellent business to work with.

Responded quickly, gave details needed, and was very respectful.

I offered to purchase their dodge viper for their asking price and was told they would call me back to let me know how long they could hold it for me since I'm out of state. I never heard back from them. Needless to say I've moved on

I got a quick answer. Have being out of town. Could not make an appoitment.

Does not provide service history. Never returned call for a deal and sells warranties for profit that are not honered in most auto repair shops abd require you to show proof of every single oil and fluid change, and plenty of technicalities to deny a claim.

Had cash in hand and dealer wouldn't even contact me back. Must not want to sell their vehicles too bad. Would not reccomend them at all!!

Low communication. I was promised financing, I had to seek my own and buy my own vehicle.

Dealer contacted me via email that car is available. I called them talked to sales person. I asked him to please check the car and drive it around the block so there are no errors or warning lights on the car. I was told by him car is supper clean drives good no warning lights. I drove 90 miles to the dealership to find out car has multiple warning lights all four wheels bad with curb rashes, AC spiting warm air. Engine was knocking sound was told its normal for Audi (Sales person is expert on Audi engines). I did not say anything wrong just told them politely I am going to pass on it. Left the dealership came home thought what a waste of time. I wrote them generic response that what they did was wrong. I was not even planning to do this review but Sales man writes me an email telling me that I am an idiot. Its 10 year old car if I want something better I should go to Audi dealer and buy new one. But Sales man has no idea who I am what I can buy or not. There were lots of back and forth emails I pretty much told him he is an idiot and very bad sales man. Than he threatens me to call authorities if I write him an email. I like to post all the conversation I had with him here but I decided to hold back. This is a very shady car dealership. If you decide to go there make sure you get the car checked by a mechanic before you buy. And yes they do put different set of wheels when they take pictures of the cars and then change them to different ones. You do not have to believe me just go there and have your own experience. Its used car place 1on1 and will good learning experience. At least it was for me.

Wasn't offered to hold car with money down! The day I got my money was the day it sold..luck has it! I found a car from another dealer..the next day so happens I'm happy everything worked out ok! James was super nice..tried to find another Beamer for me but none fit the bill! I'm a happy Mini Cooper owner now..

So far very good

Fail. Contac me til another guy bought it right out under me i had cash money i made offer they on purpose ignored it

They were quick to respond.

Great response

Did not inform me that the car I was coming to look at had a check engine light, an airbag light along with leaking tyres worn past minimum tread depth markers.

Company has a great European line of cars.

He responded immediately

The dealer responded promptly and was courteous and professional. They were not willing to haggle with price very much, but I also think that they had the car priced reasonably. CarGurus rated the price that we paid as fair and we were hoping to negotiate into the good or great category.

I was told that the vehicle I was interested in was in good mechanical condition. I drove 4 hours round trip to see and test drive the vehicle. I drove it and it was mechanically unsound. The left front shook and vibrated so much it was unsafe to drive. I was told by the dealer that the car would be repaired and I would be contacted. Over a week has gone by and no contact