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Today 8:00 AM - 5:00 PM (Closed now)
Chico Volkswagen Mazda
About Us
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Today 9:00 AM - 6:00 PM (Closed now)
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902 Main St
Chico, CA 95928
Our Amenities
- coffee and other beverages
Service Info
Service Hours
Dealer Reviews
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Nov 17, 2025
Excellent experience. Knowledgeable, professional and responsive sales and finance team.
Nov 16, 2025
Excellent people and service. Outstanding value.
Great service. Competitive pricing. Delivery to my door. Couldn't ask for more from beginning to end; they were
amazing.
Jul 14, 2025
Response from current dealership:
Thank you so much for the kind review. We really appreciate you taking the time to share your experience. It means a lot to our team to know that everything went smoothly and that you felt taken care of. We're grateful for the opportunity to earn your business.
— The Chico Volkswagen Mazda Team
— The Chico Volkswagen Mazda Team
Absolutely horrible service and very unethical business. We has made a deal for a purchase of a car including our trade in. They were supposed to email over a contract and we never heard anything back, so the following day I called them back and they said they had sold the car the previous day, so while they were selling me the car they were selling another person the car at the same time in person.
Very unethical steer clear.
Jul 12, 2025
Response from current dealership:
I'm very sorry to hear about your experience and truly understand your frustration. This is not the level of service we strive to provide, and I apologize for the breakdown in communication.
While it’s never our intention to create confusion or make a customer feel misled, it sounds like we failed to communicate clearly regarding the vehicle’s availability during your transaction. Inventory can move quickly—especially with high-demand vehicles—and we should have been more transparent and timely in updating you.
I’d appreciate the opportunity to speak with yo
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While it’s never our intention to create confusion or make a customer feel misled, it sounds like we failed to communicate clearly regarding the vehicle’s availability during your transaction. Inventory can move quickly—especially with high-demand vehicles—and we should have been more transparent and timely in updating you.
I’d appreciate the opportunity to speak with yo
Show older dealer reviews 15
I traded in a car and bought a car from this dealership. The people I dealt with were more than fair and respectful with me. At the end of the day they are a business in sales and have to make money to operate but they weren’t shady or sleazy with me. I was spoken to with respect and I negotiated for hours. Maybe people with a different/bad experience were the cause for that. I’d do business with again.
May 7, 2022
I inquired, vehicle was allegedly sold after I made contact. A week later vehicle was on the website and they said vehicle was sold. Customer apparently hadn’t signed yet, but was sold. Anyways is a vehicle is sold take it off the website. Don’t repost it online if it’s “sold”
Jul 12, 2025
Response from current dealership:
Thank you for your feedback, and I’m sorry for the confusion and frustration this caused.
We’re now under new ownership, and one of our top priorities is improving both communication and inventory accuracy moving forward. You’re absolutely right — if a vehicle is sold, it should be clearly marked or removed from the site. In this case, it sounds like the deal was still pending final signatures, which is why it may have remained online longer than it should have.
We’re working hard to clean up outdated listings and ensure our online inventory reflects what&rs
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We’re now under new ownership, and one of our top priorities is improving both communication and inventory accuracy moving forward. You’re absolutely right — if a vehicle is sold, it should be clearly marked or removed from the site. In this case, it sounds like the deal was still pending final signatures, which is why it may have remained online longer than it should have.
We’re working hard to clean up outdated listings and ensure our online inventory reflects what&rs
Salesperson; Bree was very condescending and rude. Refused to answer how much the car would be and questioned why we would want to buy from her dealership at all. Took her advice and will shop elsewhere.
Sep 15, 2021
Response from current dealership:
Thank you for bringing this to my attention. I'm sorry to hear about your experience and will be addressing these comments with the appropriate parties on my team. If there's any additional feedback you'd like to discuss, please feel free to contact me directly. Thanks again, Dustin Drenon - Sales Manager - (530) 891-6275
I called Dealer three times nobody has been call me back I left a message with operator she say someone will call me but I did not receive any call
Jul 12, 2025
Response from current dealership:
I want to personally apologize for the lack of follow-up you've experienced. The dealership has been under new ownership since January 2025, and we’re actively working to improve communication and responsiveness across the board.
No one should have to call multiple times without a response — that’s frustrating and unacceptable. I appreciate you bringing this to our attention, and I’d like to make it right. Please feel free to reach out to me directly at mark@chicovw.com so I can assist you personally.
No one should have to call multiple times without a response — that’s frustrating and unacceptable. I appreciate you bringing this to our attention, and I’d like to make it right. Please feel free to reach out to me directly at mark@chicovw.com so I can assist you personally.
Jan 17, 2020
Great folks and great service - all in all, a great car buying experience.
Bait and switch would not show me the car i wanted then after all was said and done ot turned out the one i was looking at was in a crash and could not be avalibel. Would not let me know up frount or let us talk keep trying to bully into a new car
Jul 12, 2025
Response from current dealership:
I'm truly sorry to hear about your experience. I want to let you know that this dealership has been under new ownership since January 2025, and we’re working hard to create a more honest, transparent, and respectful environment for every customer.
What you described is unacceptable — you should have been informed upfront about the status of the vehicle, and never made to feel pressured or misled. We’re actively retraining our staff and restructuring our sales process to ensure this doesn’t happen moving forward.
I’d appreciate the opportunity to personally a
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What you described is unacceptable — you should have been informed upfront about the status of the vehicle, and never made to feel pressured or misled. We’re actively retraining our staff and restructuring our sales process to ensure this doesn’t happen moving forward.
I’d appreciate the opportunity to personally a
Sep 4, 2018
When my husband and I visited the dealership we knew what we were looking for, these are a great car! We were not greeted by a single employee for almost 10 minutes.The cars battery was dead, sales person had to get it jumped, which took 10 minutes. There was no gas for us to test drive the car, had to wait for the sales person to put gas in it, which took another 15 minutes. Then we were ditched by the sales person because supposedly the sales floor was busy, according to him but we were the only ones there.Only to be left with the financial manager who had no clue about the vehicle and we knew more about it than her.Mind you of you want to make a sale you might want to make sure the car is ready for your client and your employees are knowledgeable of the cars on the sales floor. Especially, when the client already emailed and called about the vehicle ahead of time.
Jul 12, 2025
Response from current dealership:
Thank you for taking the time to share your experience. I want to start by letting you know that the dealership has been under new ownership since January 2025, and improving customer experience is a top priority for us.
I’m truly sorry for the lack of greeting, the delays with the vehicle prep, and the overall disconnect during your visit. That’s not the experience we want anyone to have — especially when you've done your research and reached out ahead of time. You should be met with a prepared, knowledgeable team and a ready-to-drive vehicle.
We’re actively addr
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I’m truly sorry for the lack of greeting, the delays with the vehicle prep, and the overall disconnect during your visit. That’s not the experience we want anyone to have — especially when you've done your research and reached out ahead of time. You should be met with a prepared, knowledgeable team and a ready-to-drive vehicle.
We’re actively addr
Their sales representative was disrespectful, condescending and rude. He lost the sale before we even discussed price. I would not recommend Chico Volkswagon to anyone.
Jul 12, 2025
Response from current dealership:
I'm very sorry to hear about your experience. Since taking over as the new owner in January 2025, one of my top priorities has been creating a respectful and welcoming environment for every customer — and it’s clear we fell short here.
There’s absolutely no excuse for a disrespectful or condescending interaction. That’s not how we do business, and I take this feedback seriously. We’re actively working on improving our customer service training and accountability.
If you're open to it, I’d appreciate the chance to learn more about what happened. You can
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There’s absolutely no excuse for a disrespectful or condescending interaction. That’s not how we do business, and I take this feedback seriously. We’re actively working on improving our customer service training and accountability.
If you're open to it, I’d appreciate the chance to learn more about what happened. You can
Sep 15, 2017
Responded quickly
Sep 19, 2016
The folks a Chico Mazda took excellent care of my family and I during and
after the sales process. I rate them 5 stars!
Jan 22, 2016
I Five stars ... Great treatment
couldn't ask for more.