Chaparral Ford Inc.

Very responsive

Very professional! Very neat and clean dealership!

Went above and beyond

In and out in about an hour. Super friendly and fast. Great deal!

I didn't end up going to see the car but the dealer reached out!

Went looking at a different truck, but got a better looking truck and better deal on this one. Wonderful people to work with and Johnny and all the sales staff were super helpful. Thanks Chappal Ford.

We were contacted shortly after our inquiry

Johnny was excellent make sure you ask for Johnny Villanueva

Sharp looking truck. Went for a test drive, knowledgeable and not too pushy. Noticed some oil on one of the bushings. Was told it would be addressed by their mechanics.

Nice guys

car sold - nice and helpful service

Wow! Mix up in communication resulted in the vehicle my wife and I were interested in not beong available for two days. When the dealership realized there was a mistake made, they offered to drive the vehicle to San Antonio for us to look at and drive. How many dealers do that??!! How many WOULD do that?! My guess is, few and far between. Thanks to the sales rep, Jimmy, for making the trip .. and his boss for letting him!! First time dealing with Chaparral amd I can see why they have such a great reputation/rating!

They call right away

Purchase the truck

The vehicle I was interested in sold but the employees I spoke with seemed helpful. Sadly they didn’t have anything else that was in my budget and mileage range.

Good

Great and timely response - courteous and friendly

Coming from someone who works in the car business in Louisiana, I was able to send my grandfather-in-law and he was super happy to have an easy deal!

Within minutes after inquiring about this vehicle, got a response. Had additional details and asked when a test drive could be arranged. Very responsive. Just a little out of my driving range, but may still go look around on a weekend off.

Dealer responded promptly

good

Good at calling back quickly Unable to get a good deal

Responcive

Execlent.

Made contact immediately but decided on another vehicle

Great to work with.

Great experience!!! Clay Clifton is the man you need to see! I'm so pleased with my 2012 Ford Explorer!

Got back to me within the hour. Gave the information I requested without being pushy.

Excellent service, salesman was very professional and up front with all information. No haggle, everything was in black and white. Purchased vehicle there and will return whenever I'm ready to purchase another vehicle.

very helpful

Good

i called a representative named robert about a 2005 chrysler sebring convertible which he said would be detailed 2/7/13 and we could come from over two hundred miles to see it 2/9/13. he gave me a cell number to call back 2/8/13 or he would call me in the that evening. i called the cell number without answer and proceeded to call the used car department and was told he doesn't work on thursdays and that there were some details about the car he had failed to tell me about, including a dented front, indented scratches on one side and adrivers side seat that was visibly torn and bad. if i had not followed up and spoke to another salesman who said he had been in the business for 27 years and didn't approve of this kind of misrepresentation, i and my wifewho are both retired and were looking forward to having a little bit of pleasure with the car represented now face a great deal of disapportment because of one salesman who didn't tell facts