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Dealer Reviews

Based on 9 reviews
All reviews are verified visits to the dealer. – Learn More
Marco
Nov 14, 2025
Great experience berry friendly..
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Mo
Jun 6, 2025
A&J had a good selection of vehicles. Raz was professional and honest. He answered all my questions and made a good selling points. It was a stress free choice.
1 of 1 people found this review helpful.
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May 14, 2025
They said they could help anybody get a car not true.
1 of 2 people found this review helpful.
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Fernando
Apr 20, 2025
No extra hidden fees, Brian helped explain everything thoroughly and facilitated the whole process
1 of 1 people found this review helpful.
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Jan 29, 2025
I had an amazing experience buying my first car. From the moment I walked in, he was incredibly kind, patient, and made me feel completely comfortable throughout the entire process. He wasn’t pushy at all and genuinely cared about helping me find the right car for me. His professionalism and warm personality made this such a smooth and stress-free experience. If you’re looking for someone who truly goes above and beyond for their customers, I highly recommend going to Certified Auto Sales! Thank you again for everything!
1 of 1 people found this review helpful.
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Jim
Jan 24, 2025
I received a excellent response, very nice.
1 of 1 people found this review helpful.
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Brian
Sep 28, 2024
Brian was very helpful and professional and the car was in as good shape as the pictures showed.
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Sep 25, 2024
They reached out to me and set up test drive. Unfortunately I was unable to attend. They are very accommodating... offered to reschedule test drive. Great service!
1 of 1 people found this review helpful.
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Jul 22, 2024
Very quick response and I am very happy
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Jan 28, 2024
Very nice, well mannered, helpful and insightful. Plus they have a great collection of vehicles. They make you feel comfortable and they are there to help. I'm glad I went to them. Thank you Alex!
2 of 2 people found this review helpful.
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Ismael
Nov 2, 2023
Good
1 of 1 people found this review helpful.
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Oct 18, 2023
very kind I am happy with the purchase of my Toyota RAV4 they treated me very well Thank you
1 of 1 people found this review helpful.
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Jun 17, 2023
Great Customer Service. Above and beyond upfront honest.
2 of 2 people found this review helpful.
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Feb 10, 2023
Great experience with this dealer!
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Jan 29, 2023
Owner did contact me regarding this vehicle and was courteous and professional
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Jan 5, 2023
John was great. Responded promptly and sent me the info I requested. Great car, reasonable price, no hidden fees or markups. I’m enjoying my Tesla.
4 of 4 people found this review helpful.
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Gabriel
May 16, 2022
Very informative answered all my questions and concerns
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Mar 20, 2022
Good selection, very helpful and friendly, Im happy with my Kia Soul
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Feb 3, 2022
Their cars are really clean and in a good condition. I bought a Nissan Versa 1.6 for a very good price compare to what we could find on the market and so far, I'm really happy with it! John was honest about what was "wrong" about the car (there is no A/C) but it was not a problem for me. We called ahead for a test drive and they were very accommodating. Every staff members at Certified auto sales werr also very friensly and helpful. I would recommand buying your car there!
5 of 5 people found this review helpful.
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Oct 15, 2021
Good
0 of 1 people found this review helpful.
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Oct 12, 2021
Great experience all around. Happened to find this lot after 3 weekends of searching for a dependable used car. Jon treated us right from beginning to end. Found a nice civic , great price and a great looking car . Test drive was great so we got it at a nice price, no hassle no pressure even with not so great credit we got a nice deal. Took the ride to my mechanic and it passed his thorough inspection with flying colors. Definitely letting anyone I know in need of a good car and a good shake to check this place out.
4 of 4 people found this review helpful.
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Lisa
Nov 20, 2020
The dealer did contact me. I informed him we would be getting pre approved before showing up. He sent me an invoice to show what the total would be. They added an after market additional markup for $2088.00. When I questioned he said it's where they put their advertising costs. I told him he could keep the car and don't bother me again. I think that shady adding in after market cost on a used car.
22 of 23 people found this review helpful.
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Jonathan
Oct 26, 2020
Professional salespeople who won't try to push things on you. They're upfront about costs and potential interest rates if you're wanting to finance with them. I'd buy another car from them if the opportunity arises.
1 of 4 people found this review helpful.
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Sep 6, 2020
Fast reply and worked with me to get the car I wanted
2 of 4 people found this review helpful.
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Aug 3, 2020
They answered all my questions and were very helpful.
0 of 3 people found this review helpful.
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Apr 20, 2020
Fast answer thanks
1 of 4 people found this review helpful.
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Sharon
Mar 27, 2020
I loved it. And I will be purchasing the car.
0 of 2 people found this review helpful.
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Mar 1, 2020
Great car
0 of 2 people found this review helpful.
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Dec 8, 2019
Great experience. The person we met was welcoming and helped us out with whatever we needed. They also offered a 1 month warranty for any mechanical problems we encountered. I reccomend this lot.
2 of 3 people found this review helpful.
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Nov 27, 2019
I had a great experience at Certified Auto Sales . Friendly salesmen , good atmosphere and gave me a great deal on my new purchase. They worked with me and my bank and they let me have my mechanic check the vehicle .
2 of 3 people found this review helpful.
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George
Sep 8, 2019
Very friendly, honest. No pressures at all. They answer all the questions and make you feel home.
3 of 4 people found this review helpful.
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Corey
Sep 5, 2019
Nice salesman had check engine light come on the day I bought it. They had me bring it back and took care of the problem right away
3 of 4 people found this review helpful.
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Aug 6, 2019
Super nice and very professional and helpful.
1 of 2 people found this review helpful.
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Anthony
Apr 18, 2019
They go right back to me with contact info.
1 of 2 people found this review helpful.
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Apr 17, 2019
Spoke to dealer a few times and made an offer. Dealer said he would get back to me on my offer,but never heard back fom him. Very unprofessional.
16 of 16 people found this review helpful.
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Apr 10, 2019
Brian was very good at contacting me back he was very good to talk to and supplied all the info I needed have t gone there yet but am getting ready to easy to deal with with no pressure I like that
6 of 7 people found this review helpful.
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Apr 10, 2019
Great experience! Efficient, professional and personable. Highly recommend.
2 of 2 people found this review helpful.
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Mar 3, 2019
Brian, Sal, and the entire team at Certified Auto Sales were great. They were extremely helpful, fair and knowledgeable. I wouldn’t hesitate to buy another vehicle from them anytime. Thanks!
4 of 5 people found this review helpful.
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30
Jan 22, 2019
The sale went very well friendly and not high pressure at all however when it came to addressing an unexpected issue with the car much to my surprise management took a very strong and uncompromising position I was left with no choice but to cancel the sale Good selection friendly sales staff just dropped the ball at the tail end my advise, practice better customer service
14 of 15 people found this review helpful.
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Jan 10, 2019
Fast response good customer service.
1 of 1 people found this review helpful.
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Johnny
Jan 6, 2019
Their customers service it's excellent, and Brian is a very good salesman in future I will be referring friend to CAS.
1 of 1 people found this review helpful.
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Cool Guy
Nov 15, 2018
Very helpful with all my questions, and responded very fast! Thanks.
2 of 2 people found this review helpful.
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FidelisP
Oct 22, 2018
Dealership responded 48 hours after my initial contact. By then I had already bought from another dealership who had contacted me within the hour.
5 of 5 people found this review helpful.
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Nov 15, 2018
Response from current dealership:
Hello FidelisP,

We apologize that we didn't respond to you within a time frame that was convenient for you. Please do note that we are closed on Sundays. Within the time frame that you inquired, We were closed which would make sense for the 48 hour reply. We strive to contact our customers in a timely manner and we're sorry this experience didn't match your expectations. I am happy that you purchased a car and hope you are satisfied with it. We still did reply to your inquiry, if you could please revise the review to be fair on both ends. We truly would appreciate it. Please feel free to g
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Eva
Sep 26, 2018
Yes, sales persons are help full.
2 of 2 people found this review helpful.
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Sep 24, 2018
Friendly and patient
2 of 2 people found this review helpful.
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Jun 20, 2019
Response from current dealership:
Hey Lowell, Thank you for taking time out of your day to view our inventory in person. We appreciate your feedback and as always you're welcome back any time! On behalf of the Certified Auto Sales team Thank You

- Brian Sandoval
Office: (909) 981-7537
1201 E Foothill Blvd, Upland CA 91786    
Sep 1, 2018
Weare extremely happy with the courtesy from all the employes and managment
1 of 1 people found this review helpful.
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Nov 1, 2018
Response from current dealership:
Thank you for your purchase, we're truly happy to assist you with your purchase. Thank you for becoming part of the Certified Auto Sales family! Please keep in mind we are here if need be, always feel free to reach out with any Questions/Comments, or concerns. On behalf of the Certified Auto Sales team thank you!


- Nick Bernicat
Office: (909) 981-7537
Cell: (909) 377-7415
1201 E Foothill Blvd, Upland CA 91786  
Silvia
Aug 13, 2018
Certified Auto Sales is a wonderful place! Our dealer was very honest, polite, professional, and we had a very pleasant experience with him. He called us back in a very short amount of time, explained the listing, and the car was exactly how he described. We are very happy with our purchase and it was very worthwhile to drive almost 2 hours to go to Certified Auto Sales. Thank you very much Certified!
1 of 2 people found this review helpful.
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Aug 3, 2018
Enjoyed dealing with Brian and Nick
1 of 1 people found this review helpful.
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Jul 30, 2018
Kept me informed about the price changes.
1 of 1 people found this review helpful.
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Jul 25, 2018
I spoke with Nick he was very helpful and friendly
1 of 1 people found this review helpful.
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Jul 23, 2018
Honest up front they worked to get me the deal that I wanted. The staff was awesome and easy to work with Nick was the man thank you
1 of 1 people found this review helpful.
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Nov 1, 2018
Response from current dealership:
Thank you for your review Brandon, it was a pleasure working with you. We hope you have great memories with your car. Thank you for your business, Please let us know if there is anything else we can do!

- Certified Auto Sales Management
Nick Bernicat
Brian Sandoval
Office: (909) 981-7537
1201 E Foothill Blvd, Upland CA 91786  
Amado
Jul 6, 2018
Great however was not able to get a lower APR
1 of 1 people found this review helpful.
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Nov 1, 2018
Response from current dealership:
Thank you for the 5 star review! It was a pleasure to work with you. If you need anything do not hesitate to reach out!

Office: (909) 981-7537
Cell: (909) 377-7415  
1201 E Foothill Blvd, Upland CA    
Nick Bernicat
Bob
Jun 2, 2018
Good communication!
1 of 1 people found this review helpful.
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Nov 1, 2018
Response from current dealership:
Thank you,

Bob for the 5 star review. It was a pleasure to assist you with your car buying purchase. Please keep in mind, if you need anything at all you can always reach out to us. Thank you for becoming a member of the Certified family! We hope to only build on this relationship and further assist you in the future.

Office: (909) 981-7537
Cell: (909) 377-7415  
1201 E Foothill Blvd, Upland CA    
Nick Bernicat

APOLINAR
May 30, 2018
Was very good people there is nice and professional
1 of 1 people found this review helpful.
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May 1, 2018
Friendly
1 of 1 people found this review helpful.
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Patrick
Apr 18, 2018
Very firnedly. I was in and out of the dealership in less than 30 min, driving off in my 2010 Audi A5!
3 of 4 people found this review helpful.
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Feb 1, 2018
They were great! They allowed me to test drive the car. I would definitely go back to this dealership.
2 of 3 people found this review helpful.
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German
Jan 3, 2018
Dealer answered my email pretty quick.
2 of 4 people found this review helpful.
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Dec 18, 2017
Customer service good, vehicle didnt meet my expectations.
3 of 3 people found this review helpful.
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Oct 29, 2017
OMG I love this place. My sales guy & everyone in the office has excellent customer service. They work with you. I saw the car on here next day it was mine. Not only that the add was less than what was on the car. They honored my price listed on here. this is my permanent car lot. Super honest people
3 of 5 people found this review helpful.
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Nov 1, 2018
Response from current dealership:
Hello and thank you for taking the time out of your day to share your experience here at Certified Auto Sales! We're glad to see that you had such a pleasant experience with your car buying process and we're looking forward to doing business with you again in the future! If there's anything else we can do for you, please don't hesitate to reach out to us.


- Certified Auto Sales Management
Nick Bernicat
Brian Sandoval
Office: (909) 981-7537
1201 E Foothill Blvd, Upland CA 91786  
Oct 4, 2017
The sales guy I spoke with here was a wonderful guy. I gave him a number and he worked with me. I ended up not buying his car simply because I found one closer to me so I didn't have to drive an hour. I would have gladly purchased a car from him.
2 of 3 people found this review helpful.
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Nov 1, 2018
Response from current dealership:
Hello Leanne,

We appreciate you sharing your kind feedback about Chris. The fact that you did not purchase a vehicle from us yet left Chris a review truly speaks of your positive experience. We are glad that your impression of our staff was a pleasant one, if we can be of any further assistance please don't hesitate to reach out to us!

- Certified Auto Sales Management
Nick Bernicat
Brian Sandoval
Office: (909) 981-7537
1201 E Foothill Blvd, Upland CA 91786  
Sep 5, 2017
A Very good Service. John is a very reliable. I had a problem wit the top and he took the car to BMW dealer for repair. I recommend this dealer.
4 of 4 people found this review helpful.
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John
Aug 23, 2017
Chris delivered excellent customer service. He responded right away to all of my inquiries about the vehicle and the financing process. Unfortunately, I was not able to complete the purchase but will definitely use Certified in the future.
2 of 2 people found this review helpful.
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Ruben
Aug 11, 2017
Great experience at excellent dealership. Everything matched my preferences and negotiations was pleasant and agreeable. John the manager has met my expectations and made me feel at ease and under pressure.
2 of 2 people found this review helpful.
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Nick
Jul 6, 2017
Very friendly professional staff, no pressure on me at all at any point. Buying from certified auto sales was a great experience!
5 of 5 people found this review helpful.
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Jul 3, 2017
This was my first experience with Certified auto sales. I learned of them through searching the internet for a particular vehicle I was looking for, and they happened to have a potential "Keeper" for me. I was very apprehensive at first, not knowing anyone at the dealer, or the area. I live about 2hours away. I phoned the dealership to confirm that the vehicle I was interested in was still there, and I spoke with Chris, who informed me that it in fact was still available. I can't say enough about Chris as my sales contact. He was outstanding. No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accomodating service. It sounds like a cliche, but we hit it off like this guys been my buddy for years. And trust me, I'm a skeptical type of personality. I ended up purchasing the vehicle I was interested in, for a price that I was comfortable with. Thanks to the general manager John Al-Katie for the huge savings and the younger lady in finance, sorry I didn't get her name was amazingly quick on the final transaction. No hassles. Just civil, relaxed negotiations. Chris went above and beyond to get me the best deal. No other dealership would match what certified auto sales had offered me. Unbelievable! Gave me complete peace of mind, which we all know, is close to priceless. My wife and I thank you Certified auto sales.
8 of 8 people found this review helpful.
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Jun 20, 2017
He contacted me immediately via email...car was sold before I had an opportunity to view.
4 of 5 people found this review helpful.
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Thomas
Jun 2, 2017
Dealer was awesome. Friendly staff, nice selection, and great prices.
3 of 4 people found this review helpful.
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May 12, 2017
Fabulous! great car bying experience. Very happy withe the car and especially the service.
3 of 4 people found this review helpful.
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Kevin
Apr 9, 2017
Great experience, easy transaction.
4 of 5 people found this review helpful.
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Ryan
Mar 22, 2017
Great team easy to work with Chris and nick were awsome
5 of 6 people found this review helpful.
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Scott
Mar 18, 2017
Dealer responded with "canned" message. Never answered my questions.
6 of 9 people found this review helpful.
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Feb 20, 2017
The salesman Chris was very friendly and as well as the owner, and they do there best to get you in the car you want.
7 of 8 people found this review helpful.
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Robert
Feb 19, 2017
Very courteous and helpful.
7 of 8 people found this review helpful.
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Oscar
Feb 6, 2017
Called back promptly, did not overly try and sell the car. Negotiated a great price and made the deal hassle free. I will definitely purchase another car from this establishment if the opportunity presents itself again.
7 of 7 people found this review helpful.
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20
Dec 17, 2016
I was treated very well by a Salesman named Nick ~! He was very knowledgeable about the car, an told me everything he knew about the vehicle ~! I would recommend Certified Auto Sales to anyone ~!
9 of 11 people found this review helpful.
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Juan
Dec 6, 2016
Great service and great quality cars on the lot.
7 of 8 people found this review helpful.
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Oct 29, 2016
Excellent customer service. Nick responded to my inquiry right away and helped me with my search for a car.
13 of 14 people found this review helpful.
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