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Dealer Reviews

Based on 5 reviews
All reviews are verified visits to the dealer. – Learn More
Flor
May 30, 2025
I reached out to CARSTER online, and within minutes, they called me back. I was nervous because my credit isn’t the best, but they treated me with so much respect and kindness throughout the entire process. They got me approved quickly, made everything simple, and helped me drive off in a car I genuinely love. I never felt judged—just supported. It’s rare to find a dealership that truly cares about people, not just numbers. CARSTER is a hidden gem in Huntington Beach, and I’m so grateful I found them.
2 of 2 people found this review helpful.
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Apr 16, 2025
Car not on site. And never got back to me with an appointment to view it or anything
Is this review helpful? Yes | No
Apr 17, 2025
Response from current dealership:
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We were unable to find your in our system. To help us understand what went wrong and ensure this doesn't happen again, could you please tell us the date you inquired and the vehicle you were interested in? We'd still like to help you see the car if it's still available or find a suitable alternative.
Christopher
Apr 7, 2025
Purchasing a vehicle from Carster was easy, unstressed, and smooth. I would definitely purchase a vehicle from Carster again, with no hesitation. I greatly appreciate the help and service provided by all at Carster!
1 of 1 people found this review helpful.
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Apr 17, 2025
Response from current dealership:
Thank you for your feedback! We're so happy you had a positive experience at Carster and appreciate your willingness to purchase from us again
Oct 21, 2024
Nick made everything easy from start to finish with the deal of the purchase of the vehicle
1 of 1 people found this review helpful.
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Apr 17, 2025
Response from current dealership:
That's exactly the kind of service we strive for! Glad to hear, we made your vehicle purchase so easy for you. Thank you for your positive feedback, and we hope you enjoy your new ride!
May 9, 2024
Good communication.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 17, 2025
Response from current dealership:
Thank you for the feedback! We're glad you experienced good communication from our staff!!

Robert
Feb 26, 2024
Helpful, fast
1 of 1 people found this review helpful.
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Oct 30, 2023
Good experience
1 of 1 people found this review helpful.
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May 30, 2023
Reached out right away.
2 of 2 people found this review helpful.
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Dec 1, 2021
These guys are typical car dealers. Trying to buy a car from them but we couldn't agree and the manager got real pushy and angry.
3 of 4 people found this review helpful.
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Dec 1, 2021
Response from current dealership:
We are sorry to hear about your experience. Please call our General Manager at #714-642-9224 for any complaints, and we would be thrilled to solve any issues you have immediately. Thanks!!
Oct 10, 2021
Very nice customer service and selection of vehicles.
3 of 3 people found this review helpful.
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Sep 10, 2020
Nick, was excellent to deal with. He listened and patiently all my questions. He never pressured me in any way. It was clear that he did not just to sell me a car, he wanted me to have full confidence in the vehicle that I was purchasing and the price that I was purchasing it for. After , I bought the vehicle I noticed something wrong with the stereo. Because, Nick said everything was working in the vehicle he still paid to have it fixed over a week after the sale. Totally, unheard of for a used car dealer. He truly stands by his word! I will definitely check here first for my next used car. Small dealer with big time professionalism! I was new to the area and had no idea who to trust. I was truly blessed to find Nick and Carster!
5 of 5 people found this review helpful.
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Sep 13, 2020
Response from current dealership:
Thank You for your review about your excellent car buying experience at CARSTER. We are glad that we were able to solve the issue with your vehicle after the purchase. Enjoy your new vehicle. Call us anytime for future any assistance.
Slade
Nov 30, 2019
The easiest place to buy a car, hands down! Great selection, and even better prices. Communication was easy and I was treated very good! I will be referring my friends and family to buy their next car here!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Dec 21, 2019
Response from current dealership:
Thanks for your business at CARSTER. Enjoy your vehicle & Keep us in mind for all your future new or pre-owned vehicle purchase needs.
Bridget
Jun 16, 2019
I was trying to buy a car Email address didn’t go through and he said that he was with a Customer and he said he would get back to me three days later he asked me if I was interested in the Honda
3 of 5 people found this review helpful.
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Jun 17, 2019
Response from current dealership:
We are very sorry to hear that you were not able to get in touch with our staff. Our staff tried calling you back few times but they weren't able to get hold of you. If you are still in the market for a car, please call our General Manager tomorrow after 10am at #714-642-9224. We again apologize for the inconvenience.
Wayne
May 28, 2019
Professional and understanding
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Jun 17, 2019
Response from current dealership:
Thank you for giving us an opportunity to earn your business at CARSTER, Huntington Beach.
May 19, 2019
My wife and I had an excellent experience with Nick. He’s an Awesome dude who is very personal. He discounted a couple things on our contract and made sure we had enough gas ⛽️ to get home. Thank You Nick
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 17, 2019
Response from current dealership:
Thanks for your business at CARSTER. Enjoy your vehicle & Keep us in mind for all your future new or pre-owned vehicle purchase needs.
Rene
Feb 28, 2019
Nick is the name of the gentleman helping me. He is a helpful person
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 17, 2019
Response from current dealership:
Thank you for giving us an opportunity to earn your business at CARSTER, Huntington Beach.
Melvin
Nov 24, 2018
Quick and easy very transparent about everything.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 17, 2019
Response from current dealership:
Thank you for giving us an opportunity to earn your business at CARSTER, Huntington Beach.
Ale
Oct 24, 2018
Good customer service
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 17, 2019
Response from current dealership:
Thank you for giving us an opportunity to earn your business at CARSTER, Huntington Beach.
Oct 15, 2018
I am still in the process of trying to obtain a vehicle but they have great customer service very understanding around my schedule. That alone is a big plus in my book.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 17, 2019
Response from current dealership:
Thank you for giving us an opportunity to earn your business at CARSTER, Huntington Beach.
Roberto
Aug 17, 2018
Best customer service ever!! Great deal and walk out with a nice car and great payment plan... they really go the extra mile for you!! I will definitely go back for future purchases.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 7, 2018
Response from current dealership:
Roberto, Thanks for your business at CARSTER. Enjoy your vehicle & Keep us in mind for all your future new or pre-owned vehicle purchase needs.
Devi
Aug 10, 2018
I’ve bought multiple cars from Carster and they always take such good care of me! They gave me the lowest rate on the market. They work so hard to make sure I’m comfortable with the payment as well as getting me the car I always want! Thanks Nick and Luke for being the best #HappyCustomerForLife
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 16, 2018
Response from current dealership:
Devi, Thanks for your business at CARSTER. Enjoy your vehicle & Keep us in mind for all your future new or pre-owned vehicle purchase needs.
Aug 3, 2018
Too pushy, on top of me for a down payment when I was going through a credit union. Car didn’t sound right and when asked about it he just through his hands up in a dismissive manner and didn’t address my concerns about the engine noise.
10 of 11 people found this review helpful.
Is this helpful? Yes | No
Aug 16, 2018
Response from current dealership:
We apologize that you did not have a pleasant experience. However, I believe there may have been a misunderstanding. We would like to suggest and specify a few items. If you are using your own bank/credit union, we are not responsible for your financing. Moreover, our vehicles are sold “first come, first serve”. We were under the impression that you were content with how the vehicle drove (it came with a factory warranty as well). If you have not bought another vehicle yet, we would love to assist you in finding the right one.

Thanks!
sergio
Jul 8, 2018
Very nice and helpful. Thanks!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 7, 2018
Response from current dealership:
Sergio, Thanks for your business at CARSTER. Keep us in mind for all your future new or pre-owned vehicle purchase needs.
Dave
Jun 2, 2018
Nick & Luke provided us with great service. They were honest & knowledgeable. We were able to reach an agreement that was fair to both of us & purchased the vehicle.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 7, 2018
Response from current dealership:
Dave,  Thanks for your business at CARSTER. Keep us in mind for all your future new or pre-owned vehicle purchase needs.
George
Apr 24, 2018
Good
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 7, 2018
Response from current dealership:
George,
Thanks for your business at CARSTER. Keep us in mind for all your future new or pre-owned vehicle purchase needs.
Trini
Jan 3, 2018
All was fine, financial rate offered was way too high
4 of 5 people found this review helpful.
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Dec 7, 2017
Nick was very professional and friendly! He got me financed in a 2016 Nissan Sentra. I am very satisfied. Thanks~Kim
3 of 3 people found this review helpful.
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Noah
Oct 19, 2017
very good response time
3 of 3 people found this review helpful.
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Tony
Sep 15, 2017
Yes they did reply pretty quick
3 of 3 people found this review helpful.
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Neri
May 25, 2017
I just bought an amazing black Mazda from this dealer and I had a wonderful experience! He responded the same day within minutes and it turns out I was working with the owner of this dealership and not just a sales rep! He was always positive and helpful even after I got declined on my first attempt at financing the vehicle. Thanks to him and his tenacity I was able to get financed for a very reasonable price on an amazing car, I would highly recommend this dealer and will definitely be working with him again.
11 of 11 people found this review helpful.
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May 23, 2017
Haven't purchased yet, however this dealer got back to me right away. Gave me all the info I requested- did a follow up and hasn't become a nuisance. I intend to go down there in the next 24 hours.
7 of 7 people found this review helpful.
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Som
Apr 17, 2017
Quick response
3 of 4 people found this review helpful.
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Apr 1, 2017
My daughter and I had a great experience with Nick and his father Pete very prompt and courteous , we communicated both by email and text I submitted all my information over the website and he got me approved before I went it which saved me a lot of time since I was driving two hours to get to carster it was all worth it they are honest people and I do highly recommend them , I drove off with my Chevy Tahoe 2006 low miles and drove great I'm very satisfied and blessed I will be returning back when my family is ready for there next car ..thank you so much .
8 of 8 people found this review helpful.
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Christine
Aug 18, 2016
Had a great experience with this dealer! Found them through CarGurus, they had a great deal on a Kia Soul. They specialize in cars with one owner and no accidents, have a great attitude and approach to their business. When the car we were looking at was sold, they said they would find another one for me, and three days later, they did! and it had lower mileage! They stayed in communication every step of the way, by text and email, ensuring we were happy with the car and the transaction. They even delivered the car to us! Highly recommend!
5 of 5 people found this review helpful.
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Erin
Jul 24, 2016
Responded very quickly...within minutes. Every response thereafter was also responded to within minutes. They even followed up with me later to see if I was still interested in the vehicle after I told them I wasn't sure what I wanted to do. They seem like they care about customer service and are willing to go above and beyond.
3 of 3 people found this review helpful.
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ENN
Jan 2, 2016
Love my new car. Thanks to CARSTER
3 of 3 people found this review helpful.
Is this helpful? Yes | No