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Dealer Reviews

Based on 28 reviews
All reviews are verified visits to the dealer. – Learn More
Ree
Mar 3, 2026
Hobert wouldnt give me any info that i asked for , he kept saying he would “flag” this conversation so his coworkers can get the info for me that i needed but never got anything i asked for and was awful with communication, didnt seem to know much about the car, and i had a 3 ish hour drive there. So it completely wasted my time and gas.
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John
Feb 1, 2026
Hobert Whitehead and the staff at Cars for U were extremely helpful with this sale. I’m from Indianapolis which is five hour drive from Knoxville Tennessee. When my credit union had multiple questions concerning the loan for the car, they responded within minutes of being emailed or texted. Hobert recommended a hotel for us to stay in the night before and they opened the car lot during a severe winter weather warning on Saturday so that I could purchase the car and drive it home. I would highly recommend this car lot for your next purchase!
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Nicole
Jan 21, 2026
They are advertise a financing price but do not honor it. I drove over an hour and was asked to pay more and told they put a ceramic coating on it even though it was still dirty. They lied through their teeth multiple times.
2 of 2 people found this review helpful.
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Jan 10, 2026
These guys are great, especially Kevin. I went to look at 2021 Subaru Forester, it was there, it was beautiful, I bought it! The entire staff was helpful and polite. Have had vehicle two weeks now, love it more every day. Kevin has stayed in touch with me to see how I like it. Would highly recommend these guys.
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Nov 23, 2025
Started out good. They got a little pushy on wanting me to stop work and sign paperwork. After the paperwork was signed didn't hear from them for a full day. told them in the beginning that I wanted the car delivered. When someone a day later after the paperwork was signed thought I was coming to pick up the car. I told him I was going to have I delivered we got the time and date set I took off a half a day of work to be at home when the car got here. Two hours late contacted Miles the person I set up the delivery with nothing. Contacted the bank they used nothing. it has been 4 days still no word.
2 of 2 people found this review helpful.
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Nov 7, 2025
Good price on the car but there fees are ridiculous. $3,000 on a $12,000 care. This didn’t include taxes.
4 of 4 people found this review helpful.
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Peggy
Oct 11, 2025
tyler was helpful with process and answering all my questions about the car. Sent pictures.
1 of 1 people found this review helpful.
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Mike
Oct 1, 2025
Best vehicle buying experience I’ve ever had. Pulled into the lot. Was test driving a truck within 5 minutes. No exaggeration whatsoever. 5 minutes. Was driving off in my new truck within an hour. These guys are there to please and fulfilled my every expectation. Will definitely do business with them again!!! 10 Stars
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Sep 25, 2025
Very responsive and answered all my questions in a timely manner.
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Sep 9, 2025
Good inventory. Very respectful and patient salesman.
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Jul 21, 2025
Took forever to get any pricing ending up charging ridiculous fees on top of the deal.they were giving up a low ball price on our trade ($3000.) and the “fees” were more than they gave us for our trade, we did not trade. We left and will not ever stop there again
8 of 8 people found this review helpful.
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Mar 27, 2025
very helpful / professinal
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Mar 28, 2025
Response from current dealership:
Thank you for your great feedback! We're so glad to hear that you found our team helpful and professional. Providing excellent service is always our goal, and we truly appreciate your kind words. We look forward to assisting you again in the future!
james
Mar 25, 2025
Good
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Mar 26, 2025
Response from current dealership:
James,

Thank you for your positive feedback! We're happy to hear that you had a good experience with us. If there's anything more we can do to improve your visit or if you have any suggestions, feel free to reach out. We look forward to assisting you again soon!
Mar 5, 2025
Very attentive.
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Mar 5, 2025
Response from current dealership:
Thank you James for the 5 Star review!  We're glad that our staff was attentive to your needs.  Looking forward to seeing you again here at Cars 4U!
Feb 27, 2025
Yes
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Feb 28, 2025
Response from current dealership:
Nick,

Thank you for your 5-star rating! We’re happy to know you had a positive experience with us. If there’s anything more we can do to improve your future visits or if you have any feedback, feel free to reach out. We look forward to serving you again soon!
Jan 31, 2025
The car was advertised for $20,082 then when I showed interest they changed the price to $22,263! Would not give me the price $20,082!
2 of 2 people found this review helpful.
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Feb 3, 2025
Response from current dealership:
Sheila,

Thank you for sharing your experience. I’m sorry to hear about the pricing confusion and understand your frustration. We strive for transparency and will review this situation to ensure clarity in our listings. Please reach out if you'd like to discuss this further.
Jan 5, 2025
I looked at the ford but found a. Ram 1500 2014 that was low miles and new condition it was a very pleasent process and we drove it home that very day.
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Jan 6, 2025
Response from current dealership:
We're honored to have served you, Keith! We appreciate your positive rating and business. Congratulations and happy driving!!
Sammy
Dec 10, 2024
Excellent
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Dec 11, 2024
Response from current dealership:
Sammy, we're honored to have received your 5 star rating! We look forward to serving you again.
Nov 30, 2024
Very nice and helpful, said when I needed their help, just let them know. Thanks again
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Dec 11, 2024
Response from current dealership:
Hi Ronald, it was a pleasure to serve you! We look forward to your next visit!
Nov 17, 2024
Very helpfull,strong customer relations,great people and help you any way they can.
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Nov 25, 2024
Response from current dealership:
Hi Marshel, thank you for your kind review on our dealership! We strive to exceed expectations with every visit. We look forward to serving you again!
Sincerely,
Brent Strange, General Manager
Nov 7, 2024
Test drive vehicle , and drove less than a mile and back to the dealership. Truck drove like a stage coach. Also, drivers front tire had a giant nail in it, and there always a ripped wire loom that hung exposed onto the driveshaft. They do zero inspection of their vehicles, and not concerned at all with the safety of their potential customers.
3 of 3 people found this review helpful.
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Nov 27, 2024
Response from current dealership:
Mr. Simkins, I do appreciate you giving us the opportunity to try and earn your business on your truck purchase. I understand that we didn't have the right vehicle for you and wish we would have had more options available to you to be able to earn your business. With that being said all of our vehicles go through a rigorous inspection and reconditioning process before they are put on the front line to be offered for sale to the public. Here at Cars 4 U we take customer satisfaction very seriously and try to offer a much higher quality of vehicle and service than most of our competitors. We tak
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Oct 17, 2024
Absolutely love this car, but couldn't get done because of my poor credit (did Beyond Finance consolidation some credit is taking a hit while they pay off my credit cards along with my ex wife!
1 of 1 people found this review helpful.
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Aug 9, 2024
Responded in a timely manner and was very helpful. My sales specialist was very professional and informative with my needs.
1 of 1 people found this review helpful.
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larry
Jul 26, 2024
Responded fast I think his name was Mike
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Jul 1, 2024
Incredible experience all the way around. Highly recommend seeing Chadwick for all your car needs! Everyone in management was super helpful with their explanations of the paperwork and process of getting us approved. Thanks to Allen, Chadwick, David and the entire Cars 4 U staff!
1 of 1 people found this review helpful.
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Jul 2, 2024
Response from current dealership:
Thank you for your feedback, Peterson7357!  We're always excited to hear about the wonderful experiences our guests have with our wonderful staff.  We look forward to assisting you with all your automotive needs for many years to come!
Jun 9, 2024
Great
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Jun 10, 2024
Response from current dealership:
Thank you for the review!  We look forward to assisting with all your future automotive needs!
Jun 8, 2024
Great
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Jun 10, 2024
Response from current dealership:
Thank you for the review!  We look forward to assisting with all your future automotive needs!
Apr 4, 2024
Fantastic! No pressure at all. Very lenient on test drive timeline (they close at 7 I got there at 630
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Jan 6, 2024
Great
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K.
Nov 17, 2023
I spoke to and met with James Robinson. He was super professional, knowledgeable, and courteous. Unfortunately, someone paid cash for the car before I even had a chance to get to the bank with my purchase order, but I still had a great experience at the dealership because of James Robinson's excellent customer service.
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Nov 7, 2023
I was pleased with the quick response Lance Cunningham provided. I am planning to purchase an Escape ST- Line in the near future.
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May 9, 2023
Great people to work with, definitely recommend
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Jean
May 7, 2023
We looked at the car, but ended up buying something else on the lot that we liked better. The salesman listened well and was patient, answering our questions and showing us options. No pressure; very helpful. Yes, I would recommend this dealerships.
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Feb 27, 2023
Duane ans David were very helpful- from test drive to purchase.
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Kathryn
Jan 31, 2023
Vehicle was not a good fit but the dealer was responsive and pleasant to deal with.
1 of 1 people found this review helpful.
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Nov 21, 2022
Nice experience
2 of 2 people found this review helpful.
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Norman
Oct 20, 2022
Don was a good salesman, as he treats the buyer with respect and no pressure. Answers all questions.
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20
Oct 11, 2022
Car was as advertised and we did take the car home. They didn't wash it but it was clean just a little bit dusty
2 of 2 people found this review helpful.
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Sep 14, 2022
Really nice people, just would not haggle on the price. I would have bought a vehicle from them but they are stuck on their price.
3 of 3 people found this review helpful.
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Sep 10, 2022
Great experience, very helpful through the process with great knowledge. Even though I didn't make a purchase because of my budget, I would definitely recommend this place.
1 of 2 people found this review helpful.
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May 23, 2022
They were very nice, however, the dealership was too far away.
2 of 2 people found this review helpful.
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Mar 12, 2022
Contacted me very quick and tried hard to get me financed but I chickened out
3 of 3 people found this review helpful.
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Tim
Feb 16, 2022
The guys at cars 4u were professional and helpful
3 of 4 people found this review helpful.
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Nov 24, 2021
Very responsive and easy to work with for the test drive.
2 of 2 people found this review helpful.
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Nov 3, 2021
Couldn't come to a agreement on Purchase requirements but they are fast at response, Cash deals on some there trucks would be a good deal for anyone looking.
2 of 2 people found this review helpful.
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Oct 19, 2021
They were nice enough, was told at first they had already sold the car in a voicemail but when I called back they said something about it being a system error and that they did still have the car. Turns out it did sell in the first place but they still wanted me to look at their other cars when I was shopping for a specific car in the first place.
5 of 5 people found this review helpful.
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5
Wil
Aug 8, 2021
When I was said and done the price of the car was up to almost 12 1/2 thousand dollars. $2000 more than the asking price. Other added fee should be included in the advertise price so I don’t waste my time.
8 of 10 people found this review helpful.
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Jul 23, 2021
Responsive and helpful. Great service.
2 of 2 people found this review helpful.
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Demetrio
Jun 24, 2021
I gave dealer notice of my arrival and after driving 3.5 hrs I get there to be told that van was in shop and it be a week before I could look at it. No apologies salesperson didn’t even bother to get up from his desk nor anyone else for that matter.
14 of 14 people found this review helpful.
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Jeremy
Jun 2, 2021
Everyone was nice and helpful,would buy from again!
1 of 1 people found this review helpful.
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Ford Guy
Apr 23, 2021
Truck had dents and touch up paint in several place. After talking to a salesman over the phone I was lead to believe the truck was in perfect condition (salesman stated truck was in perfect shape) valance was 50% attached.
15 of 15 people found this review helpful.
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Apr 14, 2021
Great service
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Courtney
Mar 29, 2021
Good guys - and found the perfect car.
1 of 1 people found this review helpful.
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Feb 17, 2021
Contacted about a vehicle. Scheduled a test drive. The next day the listing was removed. I contacted again to see if it was taken down due to me coming to look at it. 1 person said it was still there just not for sale??? Why have the listing up if it isn't for sale???. Another said it was sold and gone. Never got back with me regarding who was correct or if the truck was even there.
11 of 11 people found this review helpful.
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Michael
Jan 26, 2021
They were very quick to respond but I had found what I wanted prior to moving forward with thier car.
2 of 2 people found this review helpful.
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Jan 13, 2021
Great
1 of 1 people found this review helpful.
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Airlia
Dec 21, 2020
He was absolutely fabulous! Definitely gives car salesmen a good name!
1 of 1 people found this review helpful.
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Nov 18, 2020
Friendly fast and helpful. Honest deals, honest prices. Enjoyed it
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Danny
Nov 3, 2020
All my questions have been answered
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Jacky
Oct 31, 2020
Great response
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Oct 23, 2020
Great Experience, I traveled 4 1/2 hours to look at this car and they were closing when I got there, they stayed late and I purchased the car.
2 of 2 people found this review helpful.
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Sep 27, 2020
Answer all our questions. Really good service
1 of 1 people found this review helpful.
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Ethan
Sep 10, 2020
Visited the dealership and drove the vehicle, but didn't care for that specific model. Friendly and helpful dealership gave me the keys with no hassle.
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Sep 9, 2020
I went to cars 4 u and looked at several cars.talked to Kelly she really was very informative and a really sweet young woman. I didn't buy a car yet from them but will definitely check them out again when I do .
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20
Sep 1, 2020
Found a like vehicle for less money but the people were very gracious and easy to work with. Thank you
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Pat
Aug 15, 2020
It was a disaster, could not find keys, blah blah blah. We did not buy. Truck had electrical issues they knew about but did not fix
5 of 5 people found this review helpful.
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Jul 29, 2020
Friendly, answered my questions, helpful. Truck had sold but offered to find another one.
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Jul 28, 2020
Answering back quickly very professional
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Everett
Jul 18, 2020
Responded quickly. No pressure on the sale. On the first visit/look at the car they handed me the keys and let me look at the car and drive at my pace. Price negotiation was simple and to the point. Great team to work with.
1 of 1 people found this review helpful.
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Kristina
Jun 12, 2020
I just want to take a minute and share the outstanding experience at Cars 4 U LLC I had last week. This was a very smooth process from very beginning. I never purchased a car from dealership before and I’m happy that I selected the right one to purchase my first “big girl car” :-) Most importantly, my salesman was very patient with me, extremely genuine and knowledgeable in the auto business. I did not feel pressured or rushed at all. He really listened to the description of the car and features I’m looking for and provided with multiple options to select from. Final price was exactly as negotiated and no surprises. First time financing the car was extremely easy and smooth. He got me approved for a good interest rate considering my slightly below average credit line. He went above and beyond making sure I am not leaving without the car of my current dreams! Plus my 35th birthday was approaching and he made sure that all paperwork is done on time and without any delays!
2 of 2 people found this review helpful.
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May 26, 2020
Fast response and professional personal
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May 10, 2020
Whatch your numbers when doing paperwork. They post on price then try to add a few thousand to it when they do the financial paperwork.
9 of 9 people found this review helpful.
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Apr 14, 2020
Returning customer!!!! I certainly would recommend everyone to make a purchase at CARS4U!!! My BMW 3 series is my 3rd fascinating beauty!!!! As being a very fastidious customer, they will meet all of the expectations.CARS4U gives people more than they expect to get!Their team give special attention to customers who need more time to be understood. Thank you so much for your dedication!!!!
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AMANDA
Apr 11, 2020
Great company. Would recommend
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ken
Apr 8, 2020
Great dealership! Very nice and very easy to work with. It was no surprise they had several customers buying vehicles the two times we were there
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Mar 31, 2020
Jason and David were fantastic! Fastest I have ever purchased a vehicle! Thanks guys!
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Mar 24, 2020
Great experience, found my car online. Best price to be found. Kind, honest and courteous service. I would definitely recommend them!!!
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Thad
Feb 25, 2020
Quick response but I decided to wait on purchase
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Josh
Jan 25, 2020
Sold the vehicle we were interested in but they were helpful and nice
1 of 2 people found this review helpful.
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Shawn
Dec 3, 2019
Great
1 of 1 people found this review helpful.
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Gehrig
Aug 13, 2019
Very kind and answered al my questions. Give them a raise!
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Aug 11, 2019
They had amazing customer service and gave me the experience of buying my first car. They were straight forward about everything and gave me a deal I couldn't refuse.
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Gabriel
Jul 1, 2019
Wonderful place to do business. I highly recommend!!!
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Jun 27, 2019
Responded fast
1 of 3 people found this review helpful.
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Leigh
May 11, 2019
They have a hidden fee of $499.99 for advertising and title processing fee that is not included in the price of the car. 299.99 is reasonable but this was extreme.
18 of 18 people found this review helpful.
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May 2, 2019
I told them that I was really interested in seeing the car. I informed them that I had military duties on weekend that they wanted me to come and see the car. I told them that I will be able to see the car next week, hell I even told them the give me the full final price and I'll get a cashiers check from my bank. The lady on the phone told me that in order for them to hold the car I would have to give them a $500.00 deposit. I was ok with it but when I asked if I ended up not really liking the car would I get my money back she replied with an answer that I didn't like. Funny thing is that a few days before that same weekend I was scheduled to view the car, they sold the car to someone else. I ended up going to another dealership and they were really helpful and did everything to make sure I was satisfied with the car I was looking at. I ended up buy the type of car that I wanted that day.
9 of 10 people found this review helpful.
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Derrick
Apr 23, 2019
Was very professional and will call in the near future
1 of 1 people found this review helpful.
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Sonja
Mar 28, 2019
Quick response, very helpful
1 of 1 people found this review helpful.
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Jo
Feb 12, 2019
Dealer response was quick
1 of 1 people found this review helpful.
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Oct 26, 2018
I am UTK student who was looking for something affordable and cheap on gas, like Hyundai Elantra or Kia Forte. I have never had any car payments in my life. I googled First Time Buying program and Cars 4 U was there. So I filled out online credit app on their website, and in 1 hour got a call from them with the good news. I went to the dealership and in one hour I drove home in my new car. Such an awesome experience! I never thought it could be that easy! On top the that - great customer service! I highly recommend Cars 4 U !
6 of 6 people found this review helpful.
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Sep 30, 2018
they was helpful with everthing I needed to know
2 of 2 people found this review helpful.
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Dean Embry
Sep 30, 2018
Friendly sales staff... The lot was neat and orderly and I didn't at anytime feel pressured into purchasing a automobile, the sells staff let the automobile sell itself. I will do business them in the future and refer friends and family. Thank you all smooth transaction.
3 of 3 people found this review helpful.
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Aug 18, 2018
the service is very good and they are very friendly I recommend it
2 of 2 people found this review helpful.
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William
Jun 6, 2018
The Salesmen Jim was very helpful
1 of 1 people found this review helpful.
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Dwayne
Jun 5, 2018
Good people response time was great. Car was clean and ready to test drive.
1 of 1 people found this review helpful.
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10
May 27, 2018
As soon as I contacte CarU, they promply replied. Appreciate though I have not yet taken decision foe Suzuki or other brand.
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Flash
Nov 6, 2016
Max and Ivan were very helpful throughout the process. I appreciate their work ethic. Great job!
5 of 6 people found this review helpful.
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Robert
Oct 20, 2016
Dealer responded quickly
3 of 4 people found this review helpful.
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Mary
Aug 23, 2016
Accommodating , organized, provided clear price sheet. The car I wanted sold but would have been comfortable dealing with these guys.
4 of 4 people found this review helpful.
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