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Carousel Pre-Owned
About Us
Carousel PreOwned in Iowa City ''ALWAYS'' guarantees the best price on each vehicle we offer. Over 30,000 customers and counting. Let us show you why Carousel PreOwned is the best place to buy your next car.
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Today 9:00 AM - 5:00 PM (Closed now)
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265 Stevens Drive
Iowa City, IA 52240
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I scheduled an appointment to test drive the truck, the dealership knew I was driving over three hours to do this. While on my way, about an hour and a half in, I checked the website and it showed the vehicle was sold. I called the dealership and they confirmed it was sold the night before. When I asked if they were going to tell me so I didn’t waste my time I was told no that they were going to have me test drive other vehicles. I would never do business with this dealership.
Mar 9, 2026
Response from current dealership:
Our apologies, but no idea how that could have happened. Once we accept a deposit on a vehicle that vehicle is no longer available to the public. Did you get your deposit back?
Mar 4, 2026
I talked to them over the phone as I live over an hour away and they told me even with me having bad credit I could still get financed and when I got there they told me I couldn’t so a big waste of time
Mar 5, 2026
Response from current dealership:
Hi Jacqueline. We apologize on the long drive but even with your bad credit and multiple repossessions it looked like we were still able to get you approved for a vehicle. What happened?
Feb 19, 2026
These guys are amazing and so friendly and easy to work with! I am very happy with my purchase and I appreciate that they gave me a chance!
Mar 5, 2026
Response from current dealership:
Thanks Kaleb. Hope you're loving the truck!
Jan 10, 2026
After posting an honest review stating my experience with this dealership, my husband received a phone call from the dealership, which was 10 minutes of drawn-out contentions argument with them insisting we remove our review. They also responded to my post with name calling, which is extremely unprofessional and uncalled for. My review was not derogatory in any fashion, just simply stating I felt they didn’t want to sell a car and that I would not return. I do not believe that should warrant a harassing phone call from the dealership. I will not be removing my post.
Jan 12, 2026
Response from current dealership:
Original review - They were absolutely unwilling to work with us. I got the impression they were not too interested in selling the vehicle. Will not be returning for future car purchases.
Original response - You gave us a 1 star review because we didn't accept your offer? We let you drive the vehicle 4 times and take it to an independent inspection where the mechanic told you it was a nice vehicle. We were professional and kind during every interaction. This is bullying and a disgusting attempt at negotiation.
There was no name calling. You made a second attempt at negotiating a better deal
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Original response - You gave us a 1 star review because we didn't accept your offer? We let you drive the vehicle 4 times and take it to an independent inspection where the mechanic told you it was a nice vehicle. We were professional and kind during every interaction. This is bullying and a disgusting attempt at negotiation.
There was no name calling. You made a second attempt at negotiating a better deal
Nov 1, 2024
Purchased a vehicle here and they were so nice they didn’t pressure me at all and made sure to ask what I wanted they took their time and worked with me great place
Show older dealer reviews 80
talked with the dealer and asked if they could budge of the price before I drove down.
Realizing this is a good price but after research there are other prices out there just as
good. With that being said, there answer was, "We don't have to even consider moving on
this price as no one can ever beat our prices". A bit inflated ego and self serving.
Remember, you need my business, I don't necessarily need yours. The whole telephone
and email conversation I had with this company only strengthened the negative answers
they gave and the reviews I asked numerous friends I have about dealing with Carousel.
Will I ever do business with them, I am not sure. I won't say no, but they could have
handled their answer with a simply, "I am sorry, but we feel this is the best deal we can do
at this time." or something like that instead of saying, we don't have to budge....
My Sales guy Taylor was great!! Taylor did everything he said he would do before I drove 5 hours to purchase the car, it was a pleasure working with him. The finance guy TJ, not so much, I was asking him about some of the numbers on the contract, they wanted to charge me $300 to put $3000 on my credit card for part of my down payment. That's like 10% which defeats the purpose of using a credit card, I just wanted the points. I said nevermind I will pay cash. I asked TJ why he was getting to short and frustrated? He said he wasn't, not true! I know most people don't read the contract, they only care about the monthly payments. I look at all the numbers so I'm not getting ripped off for a dime. If everything is legit no need to get frustrated because someone's asking questions about the numbers on the contract. I will say other than that the process was quick and easy and I'm happy with my purchase!
Aug 29, 2021
Just fine
Mar 22, 2021
They were very timely on their return call and were helpful. Found a better deal closer to where our son goes to school.
Mar 16, 2021
I went in told them what I wanted, what I could do and they made it happen. Overall happy ..I would have gave them 5 stars however they did not provide me with a second key to the vehicle I purchased. They just referred me to a lock smith instead of providing me with a copy.
Feb 18, 2021
Dealer is wonderful to work with and understanding, also Dominic is a great salesman and business manager
Aug 14, 2020
Best customer services
Mar 19, 2020
Good people to work with. Just couldn't quite get together on a deal.
Feb 17, 2020
.Great, but did not purchase. I found a lower mileage car.
Jan 7, 2020
Very friendly service. Got a great deal and they even delivered.
Dec 16, 2019
Very prompt in getting back to me.
Nov 11, 2019
Dealer sent me requested pictures after they already sold the car to someone else?
Oct 21, 2019
Salesperson responded to my inquiry the next day. I spent a few days going back and forth. I went
down and looked at the vehicle. Felt like I was treated well and received a fair deal.
Sep 30, 2019
I got a response with a non-answer, then a follow up saying the car wasn’t there yet. A week later I get another email saying the original sales guy isn’t with the dealership but still no answer to my question. I’ll look somewhere else.
Sep 25, 2019
I reached out same day car was posted and indicated interest and full cash payment. A reply said a local couple was interested. I responded moment’s later asking to be kept informed. No response. Next day asked if car still available. Reply stated waiting for buyer’s loan to be approved. Replied asking to be kept informed. No reply. Next day sent note from site asking for update. Reply stated they’d check upon arrival to work. Again no follow up... no suggestions about similar vehicles available nor guarantee they’d keep an eye out for future options that may be brought in. My experience was disappointing. Most dealerships are a lot more eager to earn business and take care if potential customers. So yes, I did get a reply... but I had to work for any other subsequent replies and honestly not even 100% sure this car got sold. It’s no longer pictured on site, but even if it was I would not buy from dealer. Not after poor communication.
Aug 11, 2019
Great and timely response
Without a doubt, the ABSOLUTE BEST interaction I have ever had for a vehicle purchasing
experience. I reached out to about 15 dealers all across the country about a Cadillac
Escalade ESV Platinum. Many replied back with promises, but Taylor came through with
everything he promised. The approval process took less than 2 hours from when I made the
inquiry to him calling me with an approval. We drove 13 hours from Sylacauga, AL to Iowa
City, IA that night. We met Taylor when the dealership opened and the entire process only
took a couple of hours and we drove off VERY HAPPY with our new purchase. Dominik came
through with all the financing and made the process seemless. We will go back the next time
we are in the market for another vehicle.
Aug 6, 2019
The dealer was quick to respond to my text. He and the financial representative assisted me from the beginning of the process through the final sale. Very professional service. The listing accurately described the vehicle. I would recommend Carousel.
Aug 1, 2019
Great
Jul 24, 2019
Taylor was awesome and great with trying to help me find a car in my price arrange. He had wonderful service.
Jul 16, 2019
Justin our salesman was great. We would highly recommend Carousel Pre-Owned.
Jun 17, 2019
My experience with Carousel Pre-Owned was stress free, pleasant and enjoyable. From the time of arrival until I left the lot, the service was outstanding and informative. I would recommend them to anyone. The car is beautiful, rides great. I am so glad I went to Caroulsel Pre-Owened
Jun 9, 2019
exceptional service
very nice and helpful
May 10, 2019
After visiting to view the vehicle in person, made an offer over the phone which was accepted. Planned to partially pay in cash in person later the same day. Then received a call and was told the vehicle was sold to another customer after my offer had already been accepted. Poor communication amongst sales associates and very bad business practice.
Apr 1, 2019
The reply was quick and helpful. The car was in amazing shape exactly how it was described. Justin had the car ready for the test drive and very helpful with questions. I will definitely recommend them to a friend and will buy another vehicle from this Carousel.
Mar 27, 2019
It was easy. They had the car priced right and the car was ready to take for a test drive when I arrived. I was in and out faster than any other dealer I have worked with. They also threw i some incentives without me asking for them. I'd definitely with with them again.
Feb 15, 2019
John did contact us quickly. We made and appointment to see the Edge the evening of Monday, Feb 11. I received an
email the morning of Feb 11 from Car Guru's (thank you very much!) about the sale of this vehicle. I did not receive any
kind of communication from John that this vehicle sold. If I hadn't received the sold email from Car Gurus, I would have
made the 45 minute trip out to Iowa City just to find out that the car I made and appointment to see had already sold. Not
very pleased with the lack of communication from Carousel Pre-Owned. Still have not heard from Carousel that this car
was sold!
Feb 22, 2019
Response from current dealership:
Hi Julie. We are very sorry for the lack of communication. We have recently installed a new system to follow up with our customers so things like this never happen again. Our goal is to make every person that we are in contact with a happy one. If we ever have another vehicle that you are interested in please reach out to us and I will have it personally delivered to you and save you the trip.
Jan 30, 2019
Test driving and answering my questions went great! However, afterwards, the one trying to sell me the car never even asked if I was interested, just started filling out paperwork assuming I was. Even after I said I still needed to talk to my spouse, they kept saying, “well how can we get you to say yes today?” Even after I said it wasn’t happening. Felt totally pressured and it was way too overwhelming.
Feb 22, 2019
Response from current dealership:
Allison our sincere apologies. In no way do we want our customers to feel pressured into doing something they do not want to. Buying a car is supposed to be a fun experience. We hope you found something that you loved and that you were treated the way a customer should be. If there is ever anything we can do for you in the future please let us know. I promise to make it a much better experience for you next time.
Feb 22, 2019
Response from current dealership:
Andrew definitely is a huge asset to the company. Thank-you for the kind words. Let us know if there is anything we can ever do to help you in the future.
Feb 22, 2019
Response from current dealership:
Thank you for the kind words!
Dec 8, 2018
The 2011 Dodge Nitro had sold. The sales person notified me and had selected other vehicles to show me. The vehicles matched the attributes of the Dodge and matched perfectly for what I wanted. I made a purchase that same day within the hour.
John was great and easy to work with. He had to deal with 4 out of state ladies and was patient and helpful. Go Hawkeyes!
Oct 17, 2018
Response from current dealership:
You ladies were awesome. I hope we get to deal with you again soon. Best customers ever!!!!
I purchased the car from Carousel this summer. Through no fault of theirs, a few issues were uncovered, but John and his group took care of everything! I couldn't ask for
better treatment and service. They were easy to work with during the purchase process. Car was spotless on arrival, ready to test drive, and handled fine. If I'm ever in the
area again looking for a car, I would not hesitate to work with them again.
Aug 29, 2018
Response from current dealership:
Any updates from GM? I know our service department was working directly with yours. Hope everything is going as promised
Jul 17, 2018
Responded to me promptly. Was not flexible on price that was listed on CarGurus. We did not do deal but I would contact this dealer again for a vehicle.
Jun 25, 2018
Promptly returned email and call on the inquiry. Very friendly and not aggressive.
Jun 22, 2018
I ended up buying a different truck in a different town so I did not get a
chance to look at this. But they were good about contacting me.
Jun 9, 2018
Justin B helped us buy this vehicle in a professional timely manner. He was courteous and understanding of or wants and needs. Would definitely recommend him and this dealership to all our friends and family. 5 star + rating in my opinion!!
Apr 5, 2018
Dealer responded quickly.
I have been dealing with Justin and he is very helpful,quick to reply back to me,friendly and not pushy at all. I have not bought a car yet but that's because I have one to sell first. I'm very excited to buy one through Justin at this dealership. I have good vibes that I will get a great deal and great service!
Dec 21, 2017
They did not want to listen to us about financing. They kept trying to push
their own financing and we wanted to get our own. We decided to go
somewhere else.
Oct 30, 2017
Dealt with Justin online. No hassle, no pressure. Good communication. Emailed Justin I was coming to dealership. He had the 4Runner pulled up front, ready when I arrived.
Nice variety of clean quality vehicles. The 4Runner I looked at was a great example of the vehicle...but was not the specific trim package I was looking for. No moonroof. Ask for Justin, great service, friendly.
Sep 17, 2017
Emailed Carousel 2 about a car I was interested in. They answered promptly.
I went to drive it, bought it, and the transaction went very quickly. Would buy
another car there in the future if I found one.
May 24, 2017
Most painless car buying experience ever. Quick email response, financing approved next day before going to dealership. "Justin" was contact and was very professional and helpful. Went to dealership on a sat afternoon (drove 4 hrs because of deal offered) and was out of financing office in 20 min. Beautiful solid car. Will purchase next vehicle here.
Apr 28, 2017
We couldn't get together on a trade-in price, but they seem to be good honest dealers. They sent full disclosure pics of any damage or marginal areas.
I'm not real sure I'm done with them yet if I can sell my '52 chevy 3100 five window for around $20,000.
Nov 16, 2016
Found the car I was looking for!
Oct 28, 2016
Fast response, followed up well.
Sep 5, 2016
friendly support staff
Aug 27, 2016
Dealer helpful in my quest.
Jul 10, 2016
The sales staff is great they are very knowledgable and helpful but by no means are they pushy. Great experience I will by my next vehicle here
Jul 1, 2016
Awesome team to work with. What they told was what u went and seen
Jun 16, 2016
Friendly staff, Easy to Contact, all around great service. Thank you to everyone who helped me out with my car!!
Apr 23, 2016
Bought a 2009 Ford Focus here on April 15th 2016
Seemed to be a fair deal.
Not sure if all needed repairs were done, no receipt given.
Sep 16, 2014
Very happy with car. Keith Messer is
awesome