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Dealer Reviews

Based on 38 reviews
All reviews are verified visits to the dealer. – Learn More
D
Feb 28, 2026
I just decided to not continue with purchase plans at this time, but the dealer responded professionally.
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Dana
Feb 14, 2026
We bought the car from Car Need and it’s perfect for my daughter. However the dealer knew we were coming in to purchase the car and said it would be ready when we got there. Sad to say they DID NOT have it ready. It was not clean and barely had a quarter tank of gas in it. The sales person said it would be all cleaned up and a full tank of gas. I had to go to a car wash before bringing it home to surprise my daughter and the next day we had the inside detailed. Not to mention I had to stop for gas to make it home! You would think these little things would have been done to make the purchase process better The car is great for my daughter but the small details count and apparently this dealership doesn’t care about the small things
Is this review helpful? Yes | No
Feb 14, 2026
Response from current dealership:
Hi Dana,

First of all, thank you again for your purchase - we’re truly glad to hear the BMW is perfect for your daughter.

That said, I sincerely apologize that the vehicle was not cleaned and fueled as promised  This is not the process or standard we aim for.

We will be reaching out to you directly to make this right and to ensure your daughter is fully satisfied with her new BMW.

Thank you for bringing this to our attention.
20
Feb 13, 2026
Great business opportunity
1 of 1 people found this review helpful.
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Feb 14, 2026
Response from current dealership:
Thank you! We’re glad you had a great experience - customer service is always our top priority.
Ray
Feb 7, 2026
Great Place
2 of 2 people found this review helpful.
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Feb 14, 2026
Response from current dealership:
Thank you! We truly appreciate it and are glad you had a great experience with us.
Otto
Feb 5, 2026
This dealership had great vibes, welcoming staff, and a lot of great options in cars. Eugene was very helpful and I would recommend anyone to work with him.
1 of 1 people found this review helpful.
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Feb 14, 2026
Response from current dealership:
Thank you for the great feedback!

We’re glad you felt the positive vibe, and Eugene will appreciate the kind words. Thanks for the recommendation!
Feb 3, 2026
Professional and easy to work with. Delivery was quick. Great experience.
1 of 1 people found this review helpful.
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Feb 14, 2026
Response from current dealership:
Thank you for the great feedback!

We’re glad the process was smooth and delivery was quick. It was a pleasure working with you - enjoy your new vehicle!
Feb 2, 2026
Carneed was very easy to work with and were very upfront about the whole process of buying and receiving the car.
1 of 1 people found this review helpful.
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Feb 14, 2026
Response from current dealership:
Thank you for the kind words!

We always strive to keep the process clear, straightforward, and transparent from start to finish. We truly appreciate your trust and are glad everything went smoothly. Enjoy the car!
Jan 29, 2026
Great experience with Eugene. He was professional, honest, and made the whole car-buying process easy and stress-free. Highly recommend!
1 of 1 people found this review helpful.
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Feb 14, 2026
Response from current dealership:
Thank you for the great review!

We’re glad to hear you had such a positive experience working with Eugene.

Enjoy your new car, and we truly appreciate the recommendation!
Jan 24, 2026
Beautiful car had one issue that was simply, directly and transparently presented including background, Carfax, and other pertinent information. Don't think they could have done better. In the end it was too expensive for me. Save my marriage before my own happiness I say.
1 of 1 people found this review helpful.
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Feb 14, 2026
Response from current dealership:
Thank you for the kind words - we truly appreciate it.

We always aim for full transparency so buyers can make informed decisions.

And saving the marriage? Probably the best ROI out there :) When the timing’s right, we’ll be here.
R Michael
Jan 19, 2026
smooth deal and transition
1 of 1 people found this review helpful.
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Feb 14, 2026
Response from current dealership:
Thank you, Michael! We appreciate the smooth transaction as well and are glad everything went seamlessly. Enjoy the new ride, and we’re always here if you need anything in the future.
Jan 16, 2026
First time buying a vehicle online (not in person) and from a different state. Eugene quickly answered all of my numerous questions. He made a video of the vehicle, specifically noting any scratches so I would not have any surprises. I now have my first SUV! Thank you Eugene and Carneed!
3 of 3 people found this review helpful.
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Jan 19, 2026
Response from current dealership:
Thank you for the wonderful feedback and congratulations on your first SUV!  Eugene always makes it a priority to be as transparent and thorough as possible, especially for remote buyers, so there are no surprises. Enjoy the new ride, and thank you for trusting Carneed — we’re always here if you need anything in the future!
Roy
Jan 8, 2026
Carneed sales person Elman was very good. This was an out of state purchase. Elman made a video driving the car as a test drive. He also made a video walk around of the car. Shipping and paperwork as expected I recommend Carneed
3 of 3 people found this review helpful.
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Jan 19, 2026
Response from current dealership:
Thank you for the kind words and for trusting us with your out-of-state purchase — we truly appreciate it. Elman takes a lot of pride in making the process as transparent and comfortable as possible, especially for remote buyers, so we’re glad the videos and walkthroughs were helpful. Enjoy the car, and welcome to the Carneed family — hope to work with you again in the future!
Brian
Dec 2, 2025
Very good experience. Many great vehicles on the lot. Will return to test drive other cars being considered.
1 of 1 people found this review helpful.
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Dec 26, 2025
Response from current dealership:
Thank you so much for the positive feedback, Brian! We're glad you enjoyed browsing our inventory and had a great experience. We'd love to have you back anytime to test drive the other vehicles you're considering. Our team is always here to help you find the perfect car. We look forward to seeing you again soon!
Nov 25, 2025
The best dealer in Chicago! I had great experience buying a vehicle for this guys. They have good inventory for used cars, very transparent and flexible on their prices. Highly recommending them!
1 of 1 people found this review helpful.
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Dec 26, 2025
Response from current dealership:
Thank you for the wonderful 5-star review! We're honored to be called the best dealer in Chicago! We truly appreciate your recommendation and are so glad we could help you find the right vehicle. Thank you for choosing us!
Nov 14, 2025
Excellent transaction. First out of state purchase without seeing the vehicle. Extremely fast responses from the entire staff. Ownership would also step in as necessary for any decision making. Delivered to our home and extremely clean vehicle. Will do business with them again as we never had the dealer fee argument, straight forward, offer me a vehicle at a good cost, no buried fees, handshake, move on. Excellent process.
3 of 3 people found this review helpful.
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Dec 26, 2025
Response from current dealership:
Thank you for the fantastic review! We're thrilled that your first out-of-state purchase went so smoothly. Our entire team works hard to provide fast communication, transparency, and straightforward pricing with no hidden fees, exactly the kind of hassle-free experience you deserve. We truly appreciate your business and look forward to working with you again in the future!
Nov 13, 2025
Good people . They gave me a good deal. Victor and his personal
1 of 1 people found this review helpful.
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Dec 26, 2025
Response from current dealership:
Thank you! We're so glad Victor and our team could get you a great deal. We appreciate your business and hope you're enjoying your new vehicle!
Oct 14, 2025
Very responsive and helpful
1 of 1 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Thanks for the 5-star review! Glad we could make things smooth and easy, appreciate you choosing Carneed!
Oct 13, 2025
Very professional and friendly.
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Oct 22, 2025
Response from current dealership:
Thank you for the 5 stars! We’re happy you had a great experience and look forward to helping again down the road!
20
Sep 9, 2025
I visited Carneed looking to trade in my 2014 Mercedes GLS 450 for a newer 2019 GLS 450. I had an unusually high amount of negative equity in my vehicle I was looking to trade in. Also, I was told by Brian that I had unfavorable codes showing up on my vehicle. For that reason, they were not able to help me. This particular dealership is a small independent dealership and they do not handle complex situations. If you have a straight forward transaction, with no issues, I'm sure they can help you. I believe that bigger dealerships have the ability to better assist customers with unique situations. Although I was not able to purchase a vehicle from here, the staff was friendly and treated me with respect.
1 of 1 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Monique, thank you for sharing your experience and for the kind words about our team. We truly appreciate your understanding and your professionalism throughout the visit. We hope to have the opportunity to assist you again in the future under better circumstances. Wishing you all the best with your next vehicle!
Neil
Aug 25, 2025
Great experience, quick to respond, made the buying process easy. Victor was excellent.
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Oct 22, 2025
Response from current dealership:
Neil, thank you for the great review! We’re glad Victor made your experience smooth and easy, enjoy your new ride and hope to see you again!
Charity
Aug 15, 2025
This is an awesome place to do business. Right from the front desk lady who welcomed me with smile, the Victor Estrada, who took his time to make sure I was satisfy. He did not only hear me, he listened to my need. I will surely recommend this dealership, no hidden fees. They are simply the best among the rest.
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Oct 22, 2025
Response from current dealership:
Hey, we truly appreciate your kind words! Victor and the whole team were thrilled to help, thank you for recognizing our transparent process and for recommending us!
Amy
Jul 16, 2025
Absolutely fabulous Customer service. Fast response, flexible and courteous. From 1st conversation to car arriving via transport = 5 days. The best!
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Oct 22, 2025
Response from current dealership:
Amy, thank you for the fantastic feedback! We’re thrilled to hear that everything from your first call to delivery went smoothly and quickly. Our team works hard to make long-distance purchases as easy as possible, and it’s great to know it paid off. We truly appreciate your trust and wish you many happy miles ahead!
Percy
Jul 14, 2025
It was a quick process and buying the car. Samuel was very helpful. They bought food for my passenger. Thank you very much.
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Oct 22, 2025
Response from current dealership:
Percy, we’re glad to hear you had a great experience! Samuel and the team were happy to help, enjoy the car and thank you for choosing Carneed!
May 15, 2025
Fantastic experience with Carneed. Purchased out of state and they were super helpful and great to work with. Highly recommend!
3 of 3 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Thanks for the 5-star review! We really appreciate your kind words and recommendation! It’s great to hear that your out-of-state purchase went smoothly and that our team made the process easy from start to finish. We love helping customers nationwide find their perfect vehicle, thank you for trusting Carneed and enjoy your new car!
Apr 13, 2025
Eugene and Eli at Carneed Inc were amazing. They were gracious enough to allow me to make a refundable hold payment on my vehicle and refused a subsequent over sticker price offer from another interested customer. Gene came to the rescue with financing as my own bank apparently did not have a “fast” setting for processing loan applications. Since I was located nearly 200 miles away, their diligent and thorough handling of all the details was pivotal to minimizing any stress or anxiety I had. When I arrived at Carneed from Green Bay, my beautiful black 2017 Audi Q7 Prestige was clean and waiting for my test drive. After a very successful test drive, Gene processed all the paperwork quickly with zero pressure for add-on’s, and thoroughly each document before having me sign. My Q7 was a dream to drive the 3 hours back home. I absolutely love my Audi and can’t say enough about Carneed, and Eugene and Eli.
2 of 2 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Rory, this means the world to us — thank you for such a detailed and thoughtful review! We’re glad everything came together perfectly. We truly appreciate the trust you placed in our team. Enjoy every mile with your beautiful Q7, and we hope to welcome you back again in the future!
Feb 15, 2025
Vehicle I wanted sold but from what I heard I highly recommend
1 of 1 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Lincoln, thank you for the kind words, we really appreciate it! Sorry the vehicle you wanted sold, but we’d be happy to help you find another great option when the time’s right!
Feb 15, 2025
The experience was great and hassle free. They got back to me right away. I didn't purchase the vehicle I had an appointment to see, but ended up buying something even better! My sales person was Victor, and he was very personable and friendly. The whole staff was very professional. I would definitely buy from them again!
1 of 1 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Thank you for the 5 stars! Darren, thank you for the wonderful review! We’re so glad Victor and the team made your visit smooth and pressure-free. It’s great to hear you found a vehicle you love, we’d be happy to assist you again anytime!
Feb 6, 2025
Good
1 of 1 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Thank you for the 5 stars! We appreciate you taking the time to share your experience and hope to see you again soon.
Jeffrey
Jan 4, 2025
My experience with Carneed was exceptional. My sales agent, Vic, was responsive and professional. No pressure, just a consultative approach. Vic and one of the owners, Eli, were warm and friendly, and really went out of their way to make the entire experience friction-free. Highly recommended!
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Oct 22, 2025
Response from current dealership:
Jeffrey, thank you for the fantastic review! We’re thrilled you enjoyed working with Victor and Eli. Thanks again for choosing Carneed!
Dec 30, 2024
Good dealer just too far from me
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Oct 22, 2025
Response from current dealership:
Thank you for the 5 stars! Phillip, we appreciate your feedback and kind words! Even though distance was a challenge, we’re grateful you took the time to consider us, wishing you all the best with your search!
Radinja
Nov 14, 2024
Elman was very professional and he helped me with a smooth car purchase
2 of 2 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Thank you for the 5 stars! We’re happy Elman made your car-buying experience smooth and enjoyable. Appreciate you choosing Carneed!
20
Nov 14, 2024
Very professional. Knowledgeable
2 of 2 people found this review helpful.
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Oct 22, 2025
Response from current dealership:
Jamal, thank you for the feedback! We’re glad to hear our team made a professional and knowledgeable impression. Appreciate you choosing Carneed!
Nov 10, 2024
The men were very helpful and patient.
2 of 2 people found this review helpful.
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Oct 25, 2024
Great experience. First time buying a car this way (online). They walked me through the process, and made getting a car this way very easy. I didn't have to go to a lot and walk around- got to see everything I needed with the agent's help. Very helpful and patient. Whatever I needed he made sure I got it (ex. pictures, video etc.)
3 of 3 people found this review helpful.
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Oct 20, 2024
Experience was good. Salesperson was responsive. They provided me with everything I needed and requested to make the decision to buy the car.
3 of 3 people found this review helpful.
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Jun 6, 2024
Very Helpful.
3 of 3 people found this review helpful.
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May 22, 2024
The dealership was very responsive and answered all of my questions.
4 of 4 people found this review helpful.
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Apr 9, 2024
Best car buying experience. Eli & Gene were superb. Will definitely purchase from here again
4 of 4 people found this review helpful.
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Mar 8, 2024
Excellent. Nice inventory. Very helpful
4 of 4 people found this review helpful.
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Feb 21, 2024
My experience purchasing a car from Carneed was excellent. The best customer service. It was a pleasure working with them and I would highly recommend. The car in excellent condition, stuff is very polite, helpful and detailed. They was listen to my wants and needs and offer the best option for me. Thank you!
4 of 4 people found this review helpful.
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Feb 19, 2024
Dealer reached out to me immediately, however, I went a different route as they could not handle my Trade-in.
4 of 4 people found this review helpful.
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Feb 9, 2024
Worked with Elman to look at an XC70. I am out of state and would be in the area visiting family when I inquired about the Volvo. Elman took me seriously as a buyer despite this. Communication is superb - when other buyers were looking at the car he let me know so I was informed while on the way to the dealer. I didn't put a deposit down so I knew it may not be there. It did sell, but Elman was upfront and communicated the whole way so I knew where we stood. I wound up looking at many different vehicles, but none worked for us. All the staff there was very friendly. What stuck out the most was that it was a dealership full of proper car enthusiasts - and it showed with the vehicles on the lot. Everyone there had a genuine passion for great driving cars and their inventory reflects that with beautiful colors and interesting trim packages and rare cars. It is a shame I couldn't find the right car from them. Highly recommend to any buyer, especially enthusiasts and out of state buyers.
6 of 6 people found this review helpful.
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Jan 27, 2024
Victor got back to me right away, and made everything very simple.
5 of 5 people found this review helpful.
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Dec 2, 2023
Unfortunately, this outfit fits the bill as quintessential used car salesmen. I had an agreed upon bill of sale sent to me on Friday evening after work and by the time I connected with my salesman on Saturday morning he tells me they were selling it to someone else. They simply are not ethical.
14 of 15 people found this review helpful.
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Oct 6, 2023
Great experience! Great Car! I highly recommend!!
4 of 4 people found this review helpful.
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Sep 16, 2023
Just purchased the cheapest car on the lot, but they treated us like we bought the most expensive! Came from out of state and Eli helped throughout the whole process (over the phone and in person). Eli was super great to me and my family. Great prices and wonderful customer service! Highly recommend.
4 of 4 people found this review helpful.
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Nathan
Aug 31, 2023
Good service.
4 of 4 people found this review helpful.
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Maureen
Jul 26, 2023
They were very pleasant and informative about the car. We took it for a test drive and we’ll make a decision this week
3 of 3 people found this review helpful.
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Joseph
Jul 12, 2023
Great place to find a quality car!
3 of 3 people found this review helpful.
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Imani
May 5, 2023
great customer service and transparency
3 of 3 people found this review helpful.
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Apr 11, 2023
Excellent dealership with very honest stuff. I will definitely come back for the next car. Five stars ⭐️⭐️⭐️⭐️⭐️.
3 of 3 people found this review helpful.
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Apr 4, 2023
They were extremely nice and they allowed me to have the vehicle inspected by my mechanic & was more than willing to deliver the vehicle to my mechanic to have the vehicle fully inspected. Fyi, of course I had to pay for the inspection. Overall they’re a great dealership to do business with, and they’re Straight to the point when it comes to their overall out the door cost. It was a nice vehicle, and the inspection only found minor issues with vehicle which they were more than happy to repair. I just decided not to go with this deal, because it was the first vehicle I looked at, and wanted to still shop around to be able to compare other Lexus ES 350 vehicles, in hopes of finding a newer one with less miles. Overall it was a clean vehicle for the year and miles & their staff was great.
6 of 6 people found this review helpful.
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Dec 8, 2022
Dealer was excellent. Ended up purchasing the car.
3 of 3 people found this review helpful.
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Dec 3, 2022
Very happy about the new car in my possession. Elman and Serheii were very helpful and both have excellent customer service skills. Good deals and good pricing on all vehicles in the warehouse. Would highly recommend purchasing your next luxury vehicle from them.
4 of 4 people found this review helpful.
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Nov 2, 2022
Just bought my car from there so far so good
2 of 2 people found this review helpful.
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Jul 1, 2022
Hey, Since all the car prices are going really really high, we checked this dealership and this guy name Max helped us real good and gave us wonderful deal. I would encourage you guys to come check this dealer to get wonderful deals. Thank You,
5 of 6 people found this review helpful.
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Jun 30, 2022
Very responsive and helpful!
4 of 5 people found this review helpful.
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Gunde
Apr 29, 2022
The guys at the dealership were awesome! They made buying a car a breeze. My family loved the car. Keep up the good work guys.
5 of 6 people found this review helpful.
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Maurice
Mar 14, 2022
Best so far
3 of 4 people found this review helpful.
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Claire
Mar 14, 2022
Fantastic communication, great feedback and easy to work with.
3 of 4 people found this review helpful.
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Dec 30, 2021
Professional, polite, responsive. We found the interaction with three people, including the owner Eli, very helpful. I have shipped in many dealers over the years, and they are in the top rating, especially for a smaller specialty dealer.
3 of 4 people found this review helpful.
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20
Sam
Dec 13, 2021
Great experience. They did great for me.
3 of 3 people found this review helpful.
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John
Sep 29, 2021
Quality walk-arounds with above expectations when speaking to the dealer.
3 of 3 people found this review helpful.
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Nov 7, 2021
Response from current dealership:
Dear John, Thank you for your positive rating and we are glad you had a nice experience while working with our team. Please don't hesitate to reach out if there's anything additional we can do for you.
Big
Sep 21, 2021
My experience with Carneed turned out to be a good one. At first I was somewhat leery and skeptical at the thought of a big chunk of change leaving my account while at the same time holding nothing tangible for it. However, in the end, everything turned out better than I'd expected. I got the car I wanted, it looks sharp, runs like a champ and I'm happy with it.
2 of 2 people found this review helpful.
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Nov 7, 2021
Response from current dealership:
Dear Big, thank you so much for your positive comments and we are glad you're happy with your purchase! If you ever need anything else from us, please feel free to give us a call. Have an awesome day!
Oksana
Sep 4, 2021
I wanted to wait some time before writing this review, just so I can get a better feel of the car and make sure it’s in the condition that was presented to me. I was looking for this specific vehicle for quite a while and finally it popped up at carneed. I contacted them right away and got the response within a few minutes, before coming in I was able to get pre approved , which I’m really thankful to Eli, their finance manager. After going on a test drive, I really liked the car, but I wanted to get a certified shop inspection and make sure that the vehicle was in a good condition . I scheduled an appointment at local Land Rover dealership and they gave me a green light. We closed the deal the same day and had no issues since. Thanks to the team of Carneed and I will definitely be back.
2 of 3 people found this review helpful.
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Nov 7, 2021
Response from current dealership:
Dear Oksana, We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 29, 2021
They were great with giving all of the details about the car during the test drive. They also were very nice to work with on the purchase of the car.
2 of 2 people found this review helpful.
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Nov 7, 2021
Response from current dealership:
Dear Geskejs, thank you for taking the time to let the world know about your positive experience. Have a great day!
Mar 27, 2021
This is one of the best dealers I have ever met, period. It is a small family business, managed by a couple of energetic and knowledgable men. Eli and Sergey treat you as friends and they never put pressure on you. I received very candid and patient service. I asked for multiple test drives for a MINI cooper Clubman. Although we did not make a deal (for the reason of high maintenance cost, not the dealer), I would still like to spend time to write this review and give them a round of applaud.
3 of 4 people found this review helpful.
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Mar 31, 2021
Response from current dealership:
ShuFu, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up in the future. Take care!
Mar 21, 2021
Honest and talked to me as a person snd not as a salesman trying to sell at no matter what. I asked some questions about buying a specific vehicle. I told him my bottom line and he explained what and why he was at his bottom line price. Didn't try to up my bottom line and was very polite. I appreciated his time and no deal but maybe a customer down the line. I recommend them girl there no b.s. approach.
3 of 3 people found this review helpful.
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Mar 23, 2021
Response from current dealership:
Seth, we sincerely thank you for the positive review and look forward to working with you in the future! Have a wonderful day!
Ray
Feb 28, 2021
Great experience overall. The car was in mint condition for the year and mileage, as described. Stuff was helpful and straightforward, pleasure doing business with. I wouldn't hesitate buying another car from Carneed.
3 of 3 people found this review helpful.
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Mar 1, 2021
Response from current dealership:
Thank you so much for taking time out of your day to share your experience with everyone. It means so much to us to have earned your trust in our business and want to welcome you to the Carneed Family!
Anastasia
Jan 26, 2021
I rarely post reviews, but this place is great and I want more people know about it. Carneed is as good as it gets when purchasing a used vehicle. From service to pricing to quality and total ease of the process, this place has it all. The staff is professional and helpful in tending to personal needs, not pushy like other dealerships. I highly recommend this place to anyone buying a car.
5 of 5 people found this review helpful.
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Jan 26, 2021
Response from current dealership:
Dear Anastasia,

Thank you so much for taking time out of your day to share your experience with everyone. It means so much to us to have earned your trust in our business and want to welcome you to the Carneed Family!
Nick
Dec 29, 2020
Eli was absolutely wonderful! He is very kind and a genuine pleasure to do business with. Glad I found Carneed!
2 of 2 people found this review helpful.
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Jan 26, 2021
Response from current dealership:
Dear Nick,

Thank you so much for taking time out of your day to share your experience with everyone. It means so much to us to have earned your trust in our business and want to welcome you to the Carneed Family!
Igor
Dec 20, 2020
This is a great place to do business and the people who work here are great people to do business with. Every question I had was answered, every email was replied to, they were courteous, treated me with respect and were willing to work with me to close this deal. This is a family-owned establishment, which means a lot to me as a supporter of small businesses. To them, you aren't just a number, you are a guest, you are an important part of their operation and they let you know it. I will definitely do business with them again.
3 of 3 people found this review helpful.
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Dec 21, 2020
Response from current dealership:
Dear Igor,

Thank you so much for taking time out of your day to share your experience with everyone. It means so much to us to have earned your trust in our business and want to welcome you to the Carneed Family!