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Carmel Auto Gallery
About Us
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Today 10:00 AM - 6:00 PM (Closed now)
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508 West Carmel Drive
Carmel, IN 46032
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Mar 27, 2026
We are in the process of picking it up on Tuesday, doing our own finance with our credit union and it's being detailed. Great experience with our salesman Mustafa Othman.
Mar 12, 2026
Messaged back and forth and decided to go check it out. They wanted a time and day. Due to storms we weren't sure. He was going to send a video which we never got. The storms ended early so we decided to go. The car has a new battery but it had to be jumped They didn't tell us until the car was brought around for us to drive and When we got in it wouldn't start. Then they said they would jump it again. I tried to talk to him about it a problem I have with my current Volvo that drains the battery but he didn't seem interested. I had asked about the condition of the car, paint, anything we may need to know before driving 1 1/2 hrs and got nothing. There are spots in the paint on top of the roof and trunk and several scratches behind the door handles. Other than that the exterior wasn't bad. The interior was clean. They knew we were interested in the car and didn't make sure it was going to start. Not a good sign. We didn't bother driving the car. Would not recommend.
Mar 12, 2026
I would highly recommend this dealership. Everyone was awesome to work with. They had the car pulled up front and ready to go when we got there and there finance department was great. The only thing that I would ding them on is there was some considerable flaws on the inside of the car that they didn’t take pictures of or mention prior to coming to look at and after discovering them they wouldn’t take any money off for them but overall the price was fair and I will look them up first in my next purchase. If I had to rate them I would give them a 4.9/5
The communication started off strong and I was excited due to being an out-of-town buyer. My only hang-up was the timeliness in receiving the actual paperwork to start the buying process. Because I was under a tight crunch in purchasing a vehicle, I had to make the decision to buy locally. Had I received the paperwork 2 days earlier, I would have been able to secure a deal with this dealership. Overall the staff was friendly thru-out my experience. I recommend giving them a try to earn your business.
Dec 23, 2025
Response from current dealership:
Thank you, Guru2MNP8, for taking the time to share your experience with us.
We really appreciate you highlighting the strong communication and friendly staff, and we understand how frustrating timing can be when you’re under a tight deadline as an out of town buyer. We’re genuinely sorry that the paperwork didn’t reach you soon enough to move forward, and we appreciate your honesty about how that impacted your car buying decision.
We’re grateful for your recommendation and wish you the very best with your new vehicle. If you ever find yourself searching again, we&
More ...
We really appreciate you highlighting the strong communication and friendly staff, and we understand how frustrating timing can be when you’re under a tight deadline as an out of town buyer. We’re genuinely sorry that the paperwork didn’t reach you soon enough to move forward, and we appreciate your honesty about how that impacted your car buying decision.
We’re grateful for your recommendation and wish you the very best with your new vehicle. If you ever find yourself searching again, we&
After several weeks of looking for a specific vehicle, this dealer had the ONE. I had gone up in my vehicles price so I did not see this one in my searches. I was lucky enough to drive 3 of them in the area at the same time. This dealership had it detailed nicer than the others and it was the one we chose. Mustafa did a good job with communication. He became a but pushy as time went on, but I guess that’s his job. He couldn’t come down in price, because, as he says, his dealership has lost money on this vehicle. So through all the fees and other stuff it was ours. So as I didn’t like the sales consultant, I was very satisfied with the finance guy. As we left for home the dealer had given us about 24 miles of gas for the trip, another slight irritation. But it is done and I won’t have to deal with another used dealership for a while.
Dec 23, 2025
Response from current dealership:
Thank you, Jeff, for sharing such a detailed and honest review.
We appreciate you recognizing the condition of the vehicle and the effort our team put into preparing it, especially after you had the chance to compare several options locally. We’re glad the car itself stood out and that our finance team made the final part of the process a positive one. We also hear your feedback about communication, pricing discussions with Mustafa, and the overall experience, and we truly value that transparency as it helps us improve.
We hope the vehicle serves you well for many miles ahead, and
More ...
We appreciate you recognizing the condition of the vehicle and the effort our team put into preparing it, especially after you had the chance to compare several options locally. We’re glad the car itself stood out and that our finance team made the final part of the process a positive one. We also hear your feedback about communication, pricing discussions with Mustafa, and the overall experience, and we truly value that transparency as it helps us improve.
We hope the vehicle serves you well for many miles ahead, and
Just another typical sales force
It appeared after going thru the process to buy,
Denied due too not large enough down pmt to get the pmts we wanted for the truck was overpriced we felt given its undercarriage and fuel system history of repairs,
Everyone was more interested in there phones then actually working
Dec 23, 2025
Response from current dealership:
Thank you, LawDad, for sharing your experience with us.
We’re sorry to hear that the process felt frustrating and that the financing terms, vehicle condition concerns, and overall communication did not meet your expectations. That’s not the experience we aim to provide, especially when it comes to being present, transparent, and respectful during the car buying process. We appreciate you being open about what didn’t feel right, as that feedback is important for us to improve.
We wish you the best of luck finding the right truck that fits both your needs and your budget,
More ...
We’re sorry to hear that the process felt frustrating and that the financing terms, vehicle condition concerns, and overall communication did not meet your expectations. That’s not the experience we aim to provide, especially when it comes to being present, transparent, and respectful during the car buying process. We appreciate you being open about what didn’t feel right, as that feedback is important for us to improve.
We wish you the best of luck finding the right truck that fits both your needs and your budget,
Nov 11, 2025
Response from current dealership:
Hi Paul,
That’s great to hear! We’re really glad you’re happy with your purchase. Enjoy every mile, and if you ever need anything — from maintenance advice to upgrade options — we’re just a call away.
— Your Carmel Auto Gallery Family
That’s great to hear! We’re really glad you’re happy with your purchase. Enjoy every mile, and if you ever need anything — from maintenance advice to upgrade options — we’re just a call away.
— Your Carmel Auto Gallery Family
Oct 27, 2025
Very helpful
Nov 11, 2025
Response from current dealership:
Hi Mark,
Thank you for the kind words! We’re happy to know our team was helpful and made things easy for you. Stop by anytime — we’ll always be glad to assist.
— Your Carmel Auto Gallery Family
Thank you for the kind words! We’re happy to know our team was helpful and made things easy for you. Stop by anytime — we’ll always be glad to assist.
— Your Carmel Auto Gallery Family
Nov 11, 2025
Response from current dealership:
Hi there,
Thanks so much for sharing that! We’re really glad you had a great experience with us — that’s exactly what we aim for every time. Enjoy your new ride and stop by anytime you’re in the area.
— Your Carmel Auto Gallery Family
Thanks so much for sharing that! We’re really glad you had a great experience with us — that’s exactly what we aim for every time. Enjoy your new ride and stop by anytime you’re in the area.
— Your Carmel Auto Gallery Family
Nov 11, 2025
Response from current dealership:
Hi there,
Thank you for the kind words! We’re glad our team could connect with you quickly and make the conversation a pleasant one. We truly value clear and friendly communication with every customer.
Looking forward to helping you again soon!
— Your Carmel Auto Gallery Family
Thank you for the kind words! We’re glad our team could connect with you quickly and make the conversation a pleasant one. We truly value clear and friendly communication with every customer.
Looking forward to helping you again soon!
— Your Carmel Auto Gallery Family
Sep 4, 2025
Very respectful and responsive!
Nov 11, 2025
Response from current dealership:
Hi Elizabeth,
Thank you so much for sharing that! We’re really happy to hear our team came across as respectful and responsive — that’s exactly the kind of experience we want every customer to have.
If you ever need anything in the future, we’re just a call or message away.
— Your Carmel Auto Gallery Family
Thank you so much for sharing that! We’re really happy to hear our team came across as respectful and responsive — that’s exactly the kind of experience we want every customer to have.
If you ever need anything in the future, we’re just a call or message away.
— Your Carmel Auto Gallery Family
Aug 28, 2025
Responded promptly and great follow up!
Nov 11, 2025
Response from current dealership:
Hi Nicholas,
Thank you for the great feedback! We’re glad our team was quick to respond and kept up good communication throughout — that follow-up makes all the difference.
We appreciate the opportunity to work with you and hope to see you again down the road.
— Your Carmel Auto Gallery Family
Thank you for the great feedback! We’re glad our team was quick to respond and kept up good communication throughout — that follow-up makes all the difference.
We appreciate the opportunity to work with you and hope to see you again down the road.
— Your Carmel Auto Gallery Family
Nov 11, 2025
Response from current dealership:
Hi Derek,
Thank you for the kind words! We’re proud to be known as fair and straightforward — that’s exactly how we believe business should be done.
Wishing you many smooth miles ahead, and we’re always here if you need anything.
— Your Carmel Auto Gallery Family
Thank you for the kind words! We’re proud to be known as fair and straightforward — that’s exactly how we believe business should be done.
Wishing you many smooth miles ahead, and we’re always here if you need anything.
— Your Carmel Auto Gallery Family
Very Pushy and aggressive personal. They bombarded me with several different personalities after asking just a few simple questions. Calls & emails all day long while trying to work. Got very rude after I explained the color of the vehicle was not to my liking so I couldn’t pay what they were asking. Very bad experience!!!
Aug 19, 2025
Response from current dealership:
Hello Grady, thank you for sharing your feedback. After carefully reviewing our CRM system, we could not find any record of your visit or purchase with us. We also noticed your profile shows Kansas, while our dealership is located here in Indiana. This makes us believe the review may have been intended for another dealership. Our team is always open to feedback from real customers, and we welcome you to reach out to us directly so we can clarify and assist if needed.
Aug 12, 2025
Great job.
Aug 11, 2025
My experience was great. I was greeted immediately at the door and the salesman was very nice and patient. I had my two little ones which me and the staff offered them toys and Popsicles that helped keep them pretty content. I did end up getting a newer model than what I was originally looking at a better price with an extension on my payments. So overall my experience went really well and I'd recommended anyone looking into purchasing or selling this would be a good place to look into.
Nov 11, 2025
Response from current dealership:
Hi Alishia,
Thank you so much for taking the time to share this beautiful review. We’re really happy to hear your visit went smoothly and that our team made you and your little ones feel welcome — Popsicles and toys are always part of the fun here!
It’s great that you found an even newer model at a better price and payment plan that fit your needs. We truly appreciate your recommendation and look forward to seeing you again whenever you’re ready for your next ride.
— Your Carmel Auto Gallery Family
Thank you so much for taking the time to share this beautiful review. We’re really happy to hear your visit went smoothly and that our team made you and your little ones feel welcome — Popsicles and toys are always part of the fun here!
It’s great that you found an even newer model at a better price and payment plan that fit your needs. We truly appreciate your recommendation and look forward to seeing you again whenever you’re ready for your next ride.
— Your Carmel Auto Gallery Family
Jul 31, 2025
Flawless experience.
Jul 25, 2025
Smooth transaction & Great deal
Apr 24, 2025
Fifty Anniversary Camaro Convertible L2 Hyper Blue Metallic 2017. Only one was made in 2017.
Mustafa kept me up dated on the status of the Camaro. We were buying from out of state. Mustafa told us we could put $500 down to put a hold on the Camaro.
Carmel Auto Gallery put a new top on the camaro to make sure everything was perfect.
Did most of the paperwork over the computer. We just needed to sign for the Camero which took a hour with the test drive and reading the fine print.
Carmel Auto Gallery checked the Camero out before selling the vehicle. I've been looking for this 6th series of Camero for five years. So I knew what I expected and Mustafa and Carmel Auto Gallery delivered.
Fantastic experience.
Apr 16, 2025
Great customer service
Definitely read the reviews before viewing a car. I do this the people that have had issues are correct. I went to view an Escalade and it had numerous problems so we walked and didn’t even make a deal. The salesman were nice and accommodating so I will give them that, but I will just say overall I would say to do your homework before viewing a car here.
Nov 20, 2024
Dealer responded very quickly...moving forward with a test drive today, Nov. 20,, 2024...Dealer very accommodating and responsive
Was ready to go do a test drive then I read thru their financial, offer, the tacked in $492 dealer costs.
They must figure their Zip Code allows them to charge outlandish service fees? This was a Web-Site
transaction, beware of slight of hand tactics on your bill of sale! That's what transpired, they
dealer tried a slight of hand with their bill of sale......my like didn't match CAG have to have! Crooks
Aug 19, 2025
Response from current dealership:
We understand that additional fees can sometimes raise concerns. That’s why we make sure all of our dealer fees are clearly listed on our website in advance - nothing is hidden or added later. The $492 fee mentioned is not an arbitrary charge, but a standard state-regulated cost that includes title registration, plate registration, and documentation, required by every licensed dealership in Indiana.
At Carmel Auto Gallery, we value transparency and honesty. Everything is itemized upfront so our customers always know exactly what to expect.
— Your Carmel Auto Gallery Family
At Carmel Auto Gallery, we value transparency and honesty. Everything is itemized upfront so our customers always know exactly what to expect.
— Your Carmel Auto Gallery Family
Show older dealer reviews 141
Great experience! Communication was great, and I was a little flaky: it took me a while to follow through on a test drive with my
crazy schedule. Vehicle was exactly as listed. I had done 2-3 months of shopping and research and knew exactly what I wanted:
make, model, year range, mileage range, price range, features (must-have and compromises), and even factored how far I was
willing to travel to get it. These guys had it all, so I am very pleased. I spent about 40+ minutes on a solo test drive and the credit
check and paperwork was quick. They were very knowledgeable and informative. Mustafa and Nick were really great - if you find
something you like here, go check it out.
Feb 3, 2024
Very good experience with them as an out of town buyer.
Oct 13, 2023
A+
the seller tim is great, but other people didn't help at all, i liked the 2015 mercedes 450 and on
july 5th i was ready to buy this car, i wanted to give myself a birthday present. So, I said I was
ready to buy and said I was making a 40% down payment and I needed to finance $12K, but then
something happened, that's how I understood the game. then, as it turned out, the financier
submitted my application for Credit Union for 5K more than I needed, the bank later sent me a
countdown with an amount which I not asked. I don't know what their philosophy is, but
dellership need more pay attation for potential buyers
Jul 4, 2023
Followed up
Wouldn’t let me give zero stars…Contacted dealer about truck, did credit app, they said I needed a co-signer no big deal. The next morning I contacted them and said I had a co-signer then after already running my credit, told me the truck had a deal pending, with someone else
Aug 19, 2025
Response from current dealership:
We understand how disappointing it can feel when a vehicle you were interested in ends up pending with another customer. Unfortunately, until paperwork is finalized, cars remain available, and sometimes multiple buyers are reviewing the same vehicle at once.
We never run credit applications without permission, and we always do our best to update customers quickly when a vehicle’s status changes. We truly value your time and interest, and we’d be happy to assist you in finding a similar truck that fits your needs.
— Your Carmel Auto Gallery Family
We never run credit applications without permission, and we always do our best to update customers quickly when a vehicle’s status changes. We truly value your time and interest, and we’d be happy to assist you in finding a similar truck that fits your needs.
— Your Carmel Auto Gallery Family
Feb 12, 2023
Everyone was nice but I did not buy the car. Concerns about having three previous owners. Engine did not feel as tight as I would expect with the stated milage. I also prefer buying a car from a dealership.
Cars on another lot. Difficult to check cars out. Salesman in my opinion should have let me look through the computer pick out four or five cars that I wanted to look at and went to the other lot with me you know he told me to go to the other lot which I didn't find and I was asked to go online pick out a couple of cars come back and he would have them there so what if I didn't like the two cars that I picked out I had to take time to pick out some more wait for him to go to the other lot and get them bring them back for me to look at that was just not good with me
Spoke with an associate through email and phone
calls. Told them I was coming from 1 1/2 hrs away.
Iâm a newly widowed mom of two babies and this is
a difficult trip for me to make. They sent
videos/pictures of the van. When I got there the van
made noises when you turned the wheel. It shook
so bad during my test drive and the driver side
mirror was hanging by wires. None of this was
made known to me before traveling all the way
there with my two babies.
The van had tons of crumbs and dirt and markings
all over the inside and I was told they would detail it
better if I wanted to buy it. Wouldnât you think youâd
have it detailed and sparkling clean to make me
want it even more? With all the other mechanical
issues there was no way I was going to get this van.
After driving this far with two kids I didnât feel
comfortable looking at anything else at this
dealership if this is what was waiting for me.
Carmel Auto gallery was outstanding! Mustafa was amazing! I He made the process so incredibly easy and was so helpful , but not pushy. He went above and beyond to help us buy our BMW X5. He even made sure all issues and concerns with the car were fixed before we purchased the car, which is almost unheard of when purchasing a used vehicle. I highly recommend Mustafa and Carmel Auto Gallery. We will definitely be returning to purchase another vehicle from Mustafa !
Aug 6, 2022
The sales staff were friendly. They helped us to get into car. I would be a repeated customer
I was looking to purchase one of their vehicles, and I am currently out of state. I was arranging for my sister to pick up the vehicle for me, until one morning, when I messaged them and asked if I needed to place a deposit down in order to save the vehicle for myself. They told me the vehicle sold the previous day. Wtf. I'm not mad that they sold the vehicle, because that happens all the time. I'm mad that they didn't tell me until the next day, and only AFTER I contacted them. Smh.
Absolutely awful, first salesman was rude to the point of me asking for another salesperson to deal with. The raised the price of the truck during negotiations without me knowing, and tried to slide 2500 dollars worth of mandatory fees in on the deal. Just not a pleasant experience. I didn't buy a vehicle from them because if they do shady things in the light, I would hate to see what the do behind the scenes.
May 17, 2022
They were very nice and friendly. They were not pushy to sale the car to me. I did not
end up buying from them.
Apr 20, 2022
Excellent service! Mustafa Othman is great!
Mar 14, 2022
The letter rare in value was a little low in my opinion BUT it he dealer was helpful
Dec 5, 2021
contacted me right away! continued to send me vehicle options when the one i wanted was no longer available
Nov 28, 2021
Might rate as 5 but experience is not totally complete at this time. Prompt contact. Answered all my questions on the spot, or after quick
investigation of my question. Pictures and details of car were thorough. CARFAX documents were provided. Finance and transport
procedures and options offered and described thoroughly. Good manners at all times, proper English when discussing, forms and documents
prompt.
Oct 27, 2021
They were great to work with! Very transparent about the vehicle and allowing time to test drive. Would recommend them to a friend.
Oct 4, 2021
Kind, but wasn't what I was looking for!
Sep 1, 2021
Great job and truck
Aug 11, 2021
Bought a 2011 SL65 AMG Roadster from Carmel Auto Gallery. James Myers and Jade Johnson were my
salespeople. James Myers was hands down one of the most professional, knowledgable, and honest auto
professionals I have met in my 30 years as a car enthusiast and collector. I am an out-of-state buyer and
James Myers and Jade Johnson have coordinated the sales like veteran pros and got everything
coordinated and finalized in just a matter of a few hours. This includes coordinating and working with my
lender as well as making arrangements with the out-of-state delivery in transporting my newly purchased
vehicle. This is my first auto purchase transaction with James Myers and Jade Johnson of Auto Gallery of
Carmel. I will always consult with them if I need to purchase a vehicle going forward. Again, both James
Myers and Jade Johnson went above and beyond and made this car purchase process joyful and a great
pleasure with absolutely zero stress.
Aug 4, 2021
I worked with James Myers and had an amazing experience. Very kind workers and very easy process. I’d definitely recommend this place :)!
Jul 16, 2021
My experience with them was great...
Jul 16, 2021
I asked for the car to be cleaned, but it wasn't cleaned at all because there was a lot of candy and other trash.
I asked for a full tank of gasoline and said that it was okay at first, but suddenly on the day of receipt I said that it was impossible to fill up with gasoline. After all, I filled it up, but I didn't feel good.
I don't know because I've only been riding a little, but I think the condition of the car is good, so it was good.
I contacted by e-mail, but the response was quick and good.
Overall, the dealer's evaluation here is that the car is good but the service is not the best
May 27, 2021
Well they couldn't help me unless I had cash or a cosigner so I'm not going to give them a review
Apr 11, 2021
At first dealer seemed awesome to deal with ... was contacted right away and set up a time to look at the car the next day. The next day I contacted dealer right before I left making sure they knew I was driving over two hours to come look at it and they said to come on down. Well twenty minutes from the dealer I was called informing me that it had just left after being sold ... very unprofessional in my opinion to let someone drive that whole way just to sell it before I could get there.
First off, I didn't buy the truck because my credit union in Oregon wouldn't do business with a way out of state dealer in Indiana that isn't part of the CUDL network. Three people did follow up on my interest and were professionally persistent and polite. I would have liked for them to show pictures of the frame to see how much rust is on it, and also I would have liked them to plug into the port under the dash and find out what the injectors balance rates were, but they were unwilling to do that. I guess because other locals were also looking at the truck and could inspect for themselves minus the injector rates. My experience, I would say is on par with other dealers I've communicated with and they all have been 5 star. The only negative, and I would say it is a small one: When I emailed Chris and told him we were buying a local truck, I got no response. No congratulations and have fun. Nothing. This doesn't speak well with building relationships with people.
Mar 25, 2021
I did not purchase the vehicle I test drove at Carmel Auto gallery however I had such a positive experience during the interaction I just wanted to say I would have no hesitation to purchase from them! had several check-ins during and after to make sure I didn't have any questions I didn't need anything didn't want to try a different vehicle just a very positive used car experience.
Mar 13, 2021
Great experience. Dealer was very helpful.
Mar 6, 2021
We purchased a 2017 Ford Focus in great condition with low miles, and Tim treated us great! The car drives great and everyone we dealt with was friendly and helpful. Would definitely come back for another car one day
Mar 5, 2021
I felt that my time was valued
In a process of negotiation
Mar 4, 2021
Yes I they did respond to me, but I didn't go. The car sold right after.
Mar 2, 2021
Good
Feb 6, 2021
very good
Jan 9, 2021
Great place to buy a car. Very pleased with my new truck. Thanks Matt and Joe for the easy and smooth process. I will definitely be back in the future.
Jan 1, 2021
Car was as described. Better service than most.
Dec 29, 2020
Did not end up purchasing from them however they were one of the few who actually kept in contact with us
Dec 24, 2020
Great experience. Quick turnaround. In and out of the dealership in about an hour. Nice job, Tim & Matt!
Dec 4, 2020
Very friendly and honest car dealership. We had zero issues. they were super helpful, and i would definitely go back to purchase another vehicle from them. Our salesman was great and worked with us throughout the entire process making our car buying experience perfect.
Car was misrepresented in the ad.
Plus, there was a sign on the door stating that masks were due to Covid-19. Yet all employees had masks around their necks but not one had them on. My wife and I wore masks the whole time. You would think that the salesman would at least try to emulate our behavior, but he never put it on even though he had a neck gaiter around his neck.
Oct 28, 2020
Very communicative. Stayed late to get us into a great vehicle for our family! Thank you!
Sep 25, 2020
Dealer was very prompt in responding to my request for information.
Sep 19, 2020
Very laid back and chill experience. They are simply trying to help you get the best car for you!
Sep 13, 2020
I purchased a 2009 Ford F-250, that wasn’t happy with. The dealer let me upgrade to this Tundra. Very happy with the Tundra. Dealer was very helpful and wanted to make sure customer was satisfied.
Sep 7, 2020
They ran my credit and then Sold the car the car to someone else ...they dirty
Sep 2, 2020
Very knowledgeable and helpful. We ended up buying a different car from them, and are very pleased with our car. I highly recommend them!
Aug 20, 2020
So far great service although deal isn’t done
Aug 8, 2020
Replied quickly
Jul 28, 2020
Contacted the dealership about a truck that was in transit. The truck has been in transit for over a month. So no longer interested in doing business with them
Jul 18, 2020
Supper awesome!
Jun 15, 2020
I was told that the 2002 Mercedes I was looking at was in for repair on the convertible top and that I would be notified by a sales person when it came out. I see that it is out of service,but east not notified
Jun 4, 2020
Tim was very efficient and helped make my daughter's first auto buying experience a pleasant one.
May 23, 2020
I bought a different truck. I worked with Tim.
He wS a big help!
May 23, 2020
Very helpful staff who did not pressure me into buying a vehicle
May 17, 2020
Easy to communicate with. Answered email quickly. When we went to the dealership, friendly people. Easy to do the
test drive. We bought the car. Paperwork done quickly and without hassle. Would highly recommend them.
May 12, 2020
I made an appointment and drove 30 minutes to the dealership. When I arrived they were not expecting me at all, and they had sold the car I was going to look at earlier that morning.
May 3, 2020
I contacted the Carmel Auto Gallery based on an internet posting. Tim handled my call. On that call and throughout the process Tim was friendly, knowledgeable, and helpful. When I arrived at the lot the car was there to be seen. It was exactly what had been described in the posting. Tim provided the Carfax report and details on processing papers and possible financing. He then gave me an evening to review the material. We closed the deal on the next day. The entire process was easy and handled professionally. Very happy with our Ford Escape and would not hesitate to go back to Carmel Auto Gallery if the need arose. A special thanks to Tim.
Went to check out this POS car, took for a test drive and had some concerns with it, the manager said it's just from sitting and low air in the tires. I needed to go get some paperwork to fill out the application so he let's me use the the car to do that so on the second test drive I get onto the highway and all the engine lights come one power reduced, service stabilitrak, turned right around no longer wanting the vehicle. Told the "manager" joe he said yep "have a great day" then walked away and didnt even ask what was wrong or if we wanted to look at another vehicle, he then proceed to get a jug of water and sit back at his desk not even telling the finance guy to stop running our application
responded promptly. I had planned to go see the car one evening before the checked and detailed the car. It got to late. I talk to the salesman. He told me not to worry about it selling. They would not put it up forsale & make repars and detail it. I could see it the following Sat. I said I wold be there. As I leaving work Friday evening I saw I had text from the sales men saying I had to put $ down immediately to hold the car becasue other people are coming in to see the car. I called immediately to put $ down. I was told the car was being sold.
Jan 24, 2020
Gave a very low ball offer on a trade in vehicle. Not a brand new vehicle to trade in but worth around $5000 more then they would offer.
Wouldn't budge on price. Very nice salesman. Just not really willing to work with trade in price.
Dec 6, 2019
Great to work with! Purchased the car that I was after and the salesman was very professional and helpful. Will recommend and return!
Dec 2, 2019
Prompt, professional, personal and friendly. Great dealership ...Bought Volvo, traded in Subaru . happy camper
Oct 27, 2019
Guys were great worked around my schedule to put me in the car that I wanted. I would definitely purchase another car from them.
Jul 28, 2019
They called me the next day. Let me know the car was available still and asked when I’d like to come in for a test drive.
Jul 8, 2019
Seemed nice overall. The lady was slightly brusque at first. Car had more wear on it inside than was evident from the pictures. Quite a small outfit.
Jul 1, 2019
Got back ahold of me ASAP and answered every question I had.
I had the most amazing experience ever when looking for a newer used vehicle. I started out with my mind set on a Camry, but after talking about my situation, my salesman,
Burt, was honest and hardworking to get me in a safe, reliable vehicle. I greatly appreciate the time Burt and the entire staff spent with me to make this happen. I would
highly recommend this dealer to everyone looking for a quality, well maintained used vehicle. This is for sure a class act operation. Thank you Burt, for your time and help
getting me in a fantastic vehicle. I love my Escape.
Jun 8, 2019
Car exactly as advertised. Working with Burt and Lena was a treat!
May 24, 2019
This is a very clean and professional dealership. They were smaller dealership and very friendly. They answered all my questions and all of my concerns. I bought my car there and would recommend them to others. I am very happy with my new car!
May 24, 2019
Response from current dealership:
Thank you Ciara. Enjoy you new vehicle.
Apr 14, 2019
Didn’t have a chance to look at this vehicle. I purchased one earlier in the day. They did stay in contact with me.
Apr 7, 2019
Excellent service and all the sales associates were very nice and helpful.Love my new car!!!
Apr 6, 2019
Highlly recommend it. Great price, great service and great car. We were looking for a vehicle like this for so long and Carmel Auto Gallery had it. Nice environment, clean setting and like I said before good service. My husband and I had a very nice experience and definitely will recommend to our friends and family.