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Carma Auto Group
About Us
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Today 10:00 AM - 8:00 PM (Closed now)
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4189 Abbotts Bridge Road
Duluth, GA 30097
Our Amenities
- Coffee
- Bottled Water
Service Info
Service Hours
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This dealership is the worst dealership I've ever dealt with. The person who I dealt was pleasant is the only positive. Communication is terrible. They have a receptionist, but it is impossible to get anyone on the phone. Management is terrible and condescending. I had 7pm appointment to to test drive a car. Management claims they called at 6:43pm to tell me the car was sold, and I never received the call. Even if I did miss the call , I live an hour and a half away, so I kinda need a little more of a heads up. Management also said I have put a deposit on the car to reserve it. Again, because of terrible communication I would've gladly left a deposit especially knowing how far I had to drive and how serious I was about the car. Business is Business, but I'll take my business elsewhere.
Mar 5, 2026
Reached out on two different cars, their ai reaches back out quick but then nothing. No communication. After a week of no follow up or pictures of the vehicles I requested I purchased another vehicle from a different dealer. Waste of time.
Feb 25, 2026
Even though I’m unable by to commute to the car dealership the staff has been very patience and helpful to me while I’m looking for a new vehicle. Mrs Daisi has been more than generous throughout this process and I’m hoping for a good result and I drive off with the car I’ve been wanting for so long!
Feb 15, 2026
I love it
Dec 30, 2025
Haven't made the purchase yet, but the Staff has been truly gracious and generous with their time and information.
Dec 22, 2025
Very helpful
Dec 10, 2025
ZER0 stars. Do not buy long distance or online from this dealer. We had made arrangements with the salesman in good faith to buy the car. Going through the vetting process made travel arrangements to pick it up and offered down payment money to hold the car. Half a day before we're ready to drive down they sold the car to someone else without notice to us or offering to negotiate. That is their legal prerogative and I have no recourse.
Nov 12, 2025
Excellent
Oct 4, 2025
Poor customer service. We were strung along by AI text messages that probed us about our vehicle search. Only to be asked the same questions again by the sales associate Jen Z. My finance and i found a vehicle that we were interested in. So we decided to submit a finance app for the vehicle including the buyer and co-buyer. However, they claimed there was only one buyer on the app when submited. So, we had to resubmit the app again. By the way we were instructed to complete the app the second time after business hours. We were informed that someone would contact us the next business day about the process. after the app was submited for the second time, got a call from the finance dept which operates remotely from the dealership. The finance associate informs us that he has some type of issues with their finance program in which he has to pay a fee to submit the app. Assured it would be fixed the next day. 1 week later still nothing from them. Called back a few times still no answer
Sep 30, 2025
Rachell was very helpful and professional . All the other associates were kind and professional. They were incredibly busy but stayed focused on helping the customers.
Sep 28, 2025
Dealer responded fairly quick, but a simple question threw them off. Is it available? Lots of run around. I then asked for some videos since I’m not local and they said they would but never did. I got a lot of emails but they were either AI generated or the email account is monitored by 10 people because they would ask the same question over and over. In the end I’ve never even been told if they have the car, I’ve never gotten any actual info on the car and we’ve exchanged at least 10-15 different emails. I gave up, moved on and my search continues. Not a great experience, maybe if I was local it would be another story.
Sep 12, 2025
Very prompt and polite and patient
Jun 14, 2025
As a business owner 30+ years, it’s increasingly become an intriguing realization; whereby, seemingly, some businesses, possess a free-pass, for outright deceptive behavior. For example, after numerous decades, selling to 100’s, of sophisticated & affluent business owners (across the country), it is a rock-ribbed & staple understanding, that a formal proposed price offer, is NOT-ONLY a direct reflection, of an authentic Sales-Professional, but also for good or bad, exposes the heartbeat of the company represented. Yet, what is affectionately referred to, as a ‘Bait & Switch’ Pricing tactic, seems to remain commonplace w/in the automotive industry. Months of research & effort have been invested in attempting to locate a specific vehicle, within a specific price range. This dealership advertised a specific price for a specific vehicle, only after the perspective buyer’s time investment, ultimately learned that, vehicle’s true price was an additional $2k, which was a deal-killer!
Dec 27, 2024
Lyndsey was very helpful and pleasant to speak with about my interest and will be my go to person if and when I decide to purchase a vehicle.
Aug 16, 2024
Fabulous experience, honest , transparent, great service
May 20, 2024
Good
The vehicle was a white 2002 Isuzu Trooper. The
vehicle was ridiculously overpriced but most
importantly and off putting was walking into their
offices only to find an employee (Jacob - Finance
Manager) sleeping on the brown leather couch
immediately to the left. He jumped up and helped
me by giving me the keys to test drive the Isuzu
Trooper. Wouldn't recommend this organization.
Seems sketchy.
Show older dealer reviews 326
The worst attempt at purchasing any vehicle I
have ever been involved in! I sold cars for two
years and I want to think this site is a hoax of
some kind...no matter what I did, no matter what
I offered, even when I filled out a credit app and
let them know up-front that my credit was not
going to be good, they refused to reach out to
me, always(in my three attempts through text)
diverting back to; "we will not share the results or
pass on to you the results of your credit
application on this platform....try calling one of
our sales professionals to continue your vehicle
purchase".....wha? I thought that a good
salesperson was confident, ready to chase any
concrete lead, but they refused to even try to
call ME, even after I filled out their credit app,
being transparent in my sharing of personal
information....I advise NO ONE to ever even
attempt to buy from these people, as they also
claimed the first two vehicles I picked had "just
been sold" ...right...clearly bait and switch B.S.
I asked a question about prior service that was important to my
decision to purchase. There was a clear reluctance to share this
information. I felt this vehicle was not appropriate to purchase at
the advertised price based upon the information withheld.
Nonetheless, every vehicle has a value for the buyer. I stated my
offer to purchase based upon disclosed information.
Kay contacted me and we went back and forth through email over
multiple days. She answered all my questions and was very patient
with me. Decided to buy the vehicle as the dealership was
extremely transparent and had included the results of all the
diagnostic test run on the vehicle. Kay was a joy to meet in person
and I feel like I got treated fairly and got a good vehicle for the
price.
Dec 18, 2022
Dealer sent all contact information very quickly along with a direct phone number
Aug 28, 2022
Overall good experience. Car had to be jump started. The A/C wasn’t working despite inspection report included in listing. There were several other issues including a safety issue which they fixed after I left. The young woman who helped me was lovely. Ultimately, I decided not to buy the car, but acknowledge that it’s a great car.
I messaged them with several questions. I got an email and text right away telling me
they were at the dealership and to call. They were in fact closed. I got an email the
following day telling me to come in for a test drive. I live 500 miles away.
I then got a call the next day asking if I had any questions and asking if I wanted to
come in for a test drive. By the time a person called me I had given up. They did not
read my message or they would have seen my questions and me referencing the
distance I live from them. Sadly I deemed them "not on the ball" enough to be able to
deliver any type of quality service. They need to spend more time learning how to use,
and making better use of the tools they have.
Was super great! We are still in the process of buying, but Marvin was the person helping us, but him
and the front desk people were making sure to help us on anything we needed, before paying the
deposit we noticed some flaws but marvin was quick to help us and say "we'll get that fixed for you"
really a great, honest group of people
May 25, 2022
Professional, cars are clean & well presented. I liked the car I test drove- however, it was significantly overpriced and had an issue with the convertible roof parts that they were not sure they could fix. I did not purchase here this time, but have in the past.
Mar 10, 2022
Oosana was very helpful and just as sweet as she can be. Loved all the help.
Feb 21, 2022
Great follow up,
Feb 21, 2022
Dealer was helpful
Dealership was quick and hospitable about information and setting up a test drive. The test drive was relaxed and no pressure at all I was able
to take myself and two others on the ride without a dealer in car. The car ended up having some issues that I was waiting on more info on but
haven't heard back from yet. Other than that they are the nicest used dealer I've dealt with so far.
Oct 15, 2021
Hank was extremely knowledgeable about the product and the entire staff was very friendly and personable. It felt like walking into a clubhouse rather than a dealership.
Sep 1, 2021
Very curious and understanding what I need
Jul 30, 2021
Very kind
Jun 10, 2021
Many cosmetic improvement would have made presentation
better. Dealer had 3 days notice and presented a dirty car.
May 24, 2021
Great staff
May 20, 2021
They let me test drive the vehicle on my own and were in communication before and
after my appointment!
May 19, 2021
Quick response
Apr 8, 2021
Good Follow up
Apr 4, 2021
Carma's constant contact program works effectively; however a review of customer experiences made us
decide to back off from buying this Ridgeway as our location in Virginia would make it difficult to resolve
differencies.
The back up camera installed by Carma only a couple of days ago did not work and their was an unsecured
driver side quarter panel at the time of our test drive.
Mar 7, 2021
Very friendly and helpful staff.
The staff are kind and courteous. They at Carma Automotive Group have a wide selection of lightly owned vehicles for your shopping pleasure.
I suggest that you give them a call.
Also, they do have on site financing and a large selection of lenders to choose from. Go on, do it. Give them a call or visit their webpage.
Feb 17, 2021
Prompt response and requested info provided.
Feb 2, 2021
The dealer failed to answer the one question I put forth.
Why did the vehicle have 5 owners in such a short time?
The car I bought presented problems after I purchased on the first day. They promised me a warranty from Honda that didn’t exist; they gave me some papers for me to sign saying that they have no responsibility after I purchase the car. I am still trying to fix my car after a month of purchase. They did took it to get fixed, they kept for a week and all they did was put a used part on it and reset the battery. The same problem persisted after 50 miles with another new problem, I fixed the second one, now I am waiting for the part to fix the first problem, it has being a month now. I’ve missed work, lost clients and still have not solved the problem. And they told me they are not obligated to fix anything for me but they would replace that same part for free. I just can’t trust them anymore; they had it for a week and did not fix it, actually made it worser.
We looked at 3 cars on the website and inquired about their availability since I was driving 2 hours to see them. I was emailed back that they were still available. When I arrived at the lot I walked all over looking for the vehicles and no one even came outside. I didn't see any of the cars I had inquored about. I went inside and there were 6 to 8 people sitting at their computers and they acted like I was disturbing them.askomg where the cars were. After 10 minutes of talking to each other they finally came to the conclusion that one car had been taken to the body shop, one hadn't ever made it to the dealership from the auction and one was on its way to the auction to be sold.
Nov 5, 2020
Jordan was awesome. Not the typical overbearing and annoying car salesperson. She answered all my questions and was able to get me a good deal. Great job by Jordan.
Oct 26, 2020
Great buying experience with Avery. First car for my son and they took great care of both of us.
Aug 12, 2020
Nice people to meet with.
Jun 11, 2020
They were good .
Mar 6, 2020
He was very helpful but the Interest rate was to high...
Worst experience ever in my life. I went in two days in a row only for me to be told the vehicle I want to put down 4K can not be sold. Having to keep calling them coming from Atlanta. Saying my credit is not good for 8k 10k or 12k vehicle but is great for 17k. Beginning told I have to put down 5k and still make 500 payment a month. This dealership needs to be taken off the app SALLY is not a good salesman
Nov 14, 2019
Very helpful and informative on phone. Decided to
Purchase another vehicle.
Sep 21, 2019
The truck was sold before i could test drive. I was informed immediately.
Jul 31, 2019
The dealer was thorough, polite and professional
Jul 18, 2019
Was not replied to by a person the 1st time. Also, the price was $6500, I made a lower offer, the salesman said $7000 was as low as he could go, while tge vehicle was clearly listed quite less than that. Not a surprise for a sales person I suppose
Jun 29, 2019
He was very polite and helpful. My only complaint is they should make it clear that cars listed for a
certain price must be paid for in cash as the bank will not finance anything under 5000.00.
Jun 13, 2019
Shah was very helpful. We did not purchase the Toyota Sienna--a little more worn on
the interior that we wanted. We purchased the 2013 Honda Odyssey and are very
pleased.
May 21, 2019
Great customer service
May 19, 2019
She is awesome. On top of every aspect of the buying process.
Apr 22, 2019
Good
Apr 15, 2019
very honest and respectful plently trust
Apr 2, 2019
Great communication unfortunately vehicle sold before I could see it
Mar 13, 2019
Very friendly, and polite. But the salesman didn’t
know much about the vehicles I was interested
in. He had to call me back several times, and put
me on hold.
Mar 6, 2019
Mediocre. Responded quickly, but simply neglected/ignored my specific questions, giving me a generic reply. Then proceeded to later follow up with the same generic reply.
Feb 15, 2019
Reached out three different times, took days to get responses, and didn't get back to me after the last response for 3 days and then I find out the car is sold. I would have much rather been told someone else was working a deal then be drug out like that for a week.
Nov 29, 2018
Dealer was not knowledgeable about the vehicle. Was not even familiar with what was in the ad
Nov 16, 2018
Good dealer. I was treated like a human being I'll recommend this dealer to my close friends.
They responded promptly via text and email - even after work hours - provided a CarFax, and assigned a primary contact person who answered my questions. The Jeep had high mileage, but the salesman said many repairs had been made, including rustproofing underneath and a new transmission. However, he wouldn’t provide details on any warranty for that work. He told me they thoroughly inspect and test drive their cars before marketing them, and they offer extended warranties. So I made the hour long drive to see the car. The salesman was late meeting me, but others fetched the car. I walked away without even taking it to my mechanic. It smelled awful and looked rough inside. When I tried to exit, the driver’s door handle didn’t work - I had to open the door from the outside. How had they missed that major safety issue on their test drive? No deal. What a waste of my time.
Aug 19, 2018
Great customer service
I called them for a used car. I told them I would have visited them to see that car and they told me they would have waited me. At the phone, the employee, Travis, was more interested in learning if I would have paid cash or through a financing plan. I took one hour by car to get their place. Once I got there, they told me they sold the car and that they teted me a message to inform me about that. That was not true, never receveid message from them. Low level of professionalism and the feeling they see clients as cows to milk.
Aug 7, 2018
Everyone was very courteous very professional thanks for all your help
Drove over 2 hours one way to look at what turned out to be a car that was hemorrhaging rust. Picture of the driver's seat was also taken in such a way bent you can barely see the tear in the leather on the side of the seat. Sales staff was courteous and low pressure, but that doesn't make up for wasting our day.
Jul 31, 2018
Worst dealership ever. Made deal with them and then right before could sign paperwork say they just took money over the phone for it and sold it, but we have other options in lot it you want. No honor and don't honor their word. Stay AWAY.
May 25, 2018
A salesperson by the name Tingo did contact me and he was good but unfortunately the car was sold before I could get to the dealer.
Apr 24, 2018
I set an appointment a week ahead to test drive a car, drove out of state to the dealership only to find out they sold the car that morning. They didn’t let me know ahead of time even though I called a couple of hours before getting there. I decide to look at what cars they had in the lot because I already made the drive... the interior in almost every car I looked at was dirty. Regardless of all that I bought a car from there. A couple of weeks later it rained in my town and I have nothing but rain pouring into the carpet of my car from the passenger side. If you’re looking for a car I would strongly suggest to look elsewhere.
Apr 22, 2018
Very helpful, and response was fast.
Apr 18, 2018
Car was in terrible shape. The pictures looked great. Upon arrival I was horrified at the sight of this vehicle. Everyone was late arriving to work. Just not what I was expecting from a dealership.
Apr 5, 2018
Great dealership good people i would definitely buy another car from here
Mar 27, 2018
I did not have a good experience with this dealership at all. The car I test drove was dirty (i.e. grime on the steering wheel, food stuck in the console, etc.) The dealer I worked seemed completely uninformed about the cars he was selling, we had to ask him multiple times for basic details like the mileage and price. He also complained about it being cold outside and went inside rather than walk around the lot with us. When we did sit down with him to try and discuss price on a Subaru, he seemed to have no interest or experience in negotiating and became rude when we asked for a lower price on a car that seemed overpriced for the condition it was in (during the test drive, it was clear there were internal issues with the car that would need to be fixed). I ended up getting a similar Subaru in MUCH better condition, limited edition, with 10,000 fewer miles for $2,000 less than the one at Carma. Overall, it was a pretty terrible experience and I would not recommend this dealership, and particularly this dealer, to anyone.
Mar 27, 2018
Great place
The auto group called me and texted me. We had a good conversation going, but since it has stopped. I am still waiting for them to call me back and get a deal done. I did spoke to a lady, I then called her back, talked to a gentleman since she was out on her day off. He did mention that he would relay the message to her to call me back, since then I have not heard from the gentleman or lady. Will still call them and try and work out a deal.
Jan 2, 2018
Initial contact was good (via email), however following my email re an offer, their correspondence has been zero.
Dec 17, 2017
Awesome people very friendly
Oct 31, 2017
Good
Oct 2, 2017
E-mail response from one of the sales reps. The vehicle was sold prior to my
visit to the dealership. I was not informed that the vehicle was sold.
Sep 23, 2017
Great
I have communicated with this dealership as of 9/21 and set a date and time to look at the vehicles in which I am interested.
Through no fault of their own, Hurricane Irma knocked out the web site and internet
communications during our initial attempt at communications. We are in contact now and will move forward.
Aug 31, 2017
Nice and friendly.
Aug 26, 2017
I called and spoke to the salesman regards the 2006 black Range Rover , and I'm willing to put $6000 down and finance the rest , the salesman never call me back to tell me about the status of my credit application. I called him back after two days from the first call , then he said the bank need three documents from you to get u approved. I ask him to texted me on my phone with the email which I can send it to him , because I live two hours away. Until now I'm still waiting for this email address to be sent by him . If the front of the house staff like this what about the rest of the staff ??
This dealership is horrible. I purchased this truck on 8/10/17 and by 8/13/17 multiple dashboard lights came on including the oil gauge light. Returned the truck and was notified that there is an oil/engine problem. I have called the dealer several times attempting to cancel the deal and management will not/has not return my phone call.
Aug 5, 2017
The salesman was very, very nice and caring.
They are very well recommended for buying a
vehicle.
Jul 6, 2017
Good job
Jun 17, 2017
Good.and. good
As far as im concerned one of the worst dealerships ive ever done bussiness with ! Most unprofessional staff and untrustworthy people ive done business with in my 56 yrs . First it took me 3 days to get them to fax the correct paper work to my bank then once the loan was approved the bank cut the check and fed xed it over night to them since they would not allow me to take the car even tho the bank told them the funds were available and check being fed xed to them its been a night was a night mare they had tracking number to track the check and still would not release the vehicle to me untill they had the check in there hand even tho all contracts and verification had been don for days and to top it all off my trade in was a 10 day buy out and they are dragging the man it was with wanting extention after extention for him to get his money and they have the trk ! I do not rate nor recommend this place or people unless it is a neg . 9
Jun 4, 2017
Called me once i was interested the next day. Haven't heard from them since.
May 27, 2017
Had the car and i was ready , but after giving my credit informatio they took the car off fthe internet and said it need to be reconditioned i never heard back from them again .
May 10, 2017
Good experience great way to look for a car
May 1, 2017
Salesperson was not professional. Company tacks on additional, unnecessary fees. Will not refer anyone. Go somewhere else where the people care. Terrible!
Mar 22, 2017
very nice and informative
Mar 17, 2017
We drove 2 1/2 hours to see this
vehicle. The salesperson was nice. It
had 260,000 plus miles on the Car Fax
report.
Mar 6, 2017
Talked to Avery on the phones was very
informative and accommodating. He was
helpful and tried to assist me in getting finance.
I will make a trip to the dealership in two weeks
Mar 1, 2017
Excellent dealership. Very direct and no lies, no high pressure and very
straightforward dealers. My only complaint has nothing to do with the
people there....just the ridiculous amount of government paperwork. Would
go there again.
Jan 11, 2017
I explained to the sales lady with british accent, that the mustang cobra they have is not an anniversary edition as stated in their ad. She insisted that it was,. I then sent her proof from the ford website which identified their car as a standard cobra. after 2 submissions, I stiil have gotten no response about my info from that I sent, and the ad remains as stating it is an anniversary edition. Which it is NOT
Dec 27, 2016
Very helpful and informative.
Dec 25, 2016
Got my car from here got everything done in a day everything seems great from the car so far
Dec 21, 2016
Good information about auto.Follow up was good also.
Dec 17, 2016
Drove up from Alabama to buy a car on a Sunday. Communication was good and the sale went smoothly. Car had a few dings that weren't described, but not everyone is as observant as others. Overall a great experience. Would buy from again.
Dec 11, 2016
Melissa was excellent - nice follow up on the phone
Nov 25, 2016
The experience was great. The customer service was nice and pleasant and it's a very busy place which says a lot. They went an extra mile for us because our credit union had closed during our visit. I would definitely recommend Carma Automotive to others. Thanks
Oct 18, 2016
Got a call a the answer for my questions about this vehicle
Oct 10, 2016
Good. Was called very quickly after showing interest in a vehicle. So far, good. Will write more after I visit the dealership.
Oct 5, 2016
Contacted me and we decided on a different car because this
car i originally asked about didn't have an automatic top. It was
a newer model and cost about $4000 more but i was ready to
get the new car. Completed the application, then they said they
didn't get it, took information by phone, called me to let me
know everything approved -this was late Friday evening. Told
them i would be over on Sunday. Drive over from Montevallo AL
(just south of B'ham) and they had sold the car. No big deal to
them. They tried to tell me the yellow bug was the one we
talked about but i had some of the emails showing. They said
that some people buy on-line but they never asked me if I
wanted to put down a deposit or anything. It was a total waste
of my time and my sister that drove me over.
Sep 23, 2016
They responded very quickly and were very professional
Sep 17, 2016
Very friendly and prompt.
Sep 9, 2016
Was very helpful and informative and friendly that was a good for me because some dealers are very pushy,but very patient T hanks to my salesperson Shelby
Sep 6, 2016
Great experience!
Sep 6, 2016
Went to view this one and instead found the van color my dad wanted. Fire engine red for a retired fire fighter. Happy with whole process. We were short on time so they emailed us forms for my dad to sign. No financing.
Sep 1, 2016
Dealer representative called me and texted me right a way and returned call faithfully.
Aug 30, 2016
I brought this truck ,my overall experience was great!
Aug 23, 2016
The dealership contacted me...however, I contacted them before researching what their customers had to say about them. After reading their reviews, I decided not to pursue any business at Carma. The reviews were awful! Do your research when spending thousands and it'll pay off....words from my momma! So glad I did. OAN: I spoke to Whitney when they first reached out and she was very pleasant in setting me up for an appt. to come look at the car in the beginning stages! Way to go!
Aug 19, 2016
Good
Aug 18, 2016
I teceived a prompt rrsponse to my Inquiry about the 2000 Jaguar.
Aug 9, 2016
Very nice staff and up front on details of cars sold to a point. Didn't ultimately buy this car, however.
Aug 7, 2016
salesperson was very nice .The business manager was rude and made me
mad so I left. I would not recommend going there to deal with a business
manager like Him .
Aug 4, 2016
The salesperson, Steve, was very nice, but unfortunately the car
seats had been cleaned or painted with a sticky material. Also
when mechanical systems were checked there were problems
with the car which would have needed immediate repairs.
Aug 3, 2016
Very quick, deal over phone was not the same quote.
Aug 2, 2016
They said one down payment and when I was ready to buy they bumped the down payment up by $2k. Bunch of scam artists.
Aug 2, 2016
Really wanted the vehicle but they wanted $3-$5 down on a $20k vehicle. Didn't seem to have any interest in going the extra mile to make the sale happen. if you go in with your own financing, it might be a better experience.
Jul 29, 2016
I emailed about the Baja and received a call that evening from a woman who answered my questions about the lid on the bed of the truck. I told her I'd be coming in to see it the next day. The next afternoon, I got a call from another woman at the dealership, saying that she saw I had an appointment and confirming I was coming in. I told her I'd never specified a time but that I was just about to leave. I drove the 45-minute trip and, once I got there, was met by a salesman who informed me the car was at the mechanic's. When I told him I talked to at least two folks who knew i was coming, he responded that I should have talked to a salesman--that they're the ones who know the status of the cars. He asked if I wanted him to call me once the car was back on the lot. Um, no.
Jul 23, 2016
Was in contact with the dealership and they were most helpful
with my questions and comments. They are a class operation.
Jul 21, 2016
Cool..easy ..no hassles.. nice selection of cars and good service..bryce and dari very cool people..everybody was friendly. .will buy from them again..good experience. ..
Jul 20, 2016
they were thruthfull on the information given and resonably priced unfortunate I could not follow through at the time.
Jul 15, 2016
They were rude, unhelpful, and very unprofessional, I drove nearly 2 hours for something we had talked about on the phone multiple times about and then get there to find out they lied about what they had said. Don't go there!
Jul 11, 2016
People were friendly but dishonest car sales people would have to be to
stay in business. My wife and I waited in the "office" while the highlander
was brought around for a test drive. The "office" is also the photo studio.
A car had just been removed from the photo area when we arrived and a
worker was cleaning up automotive fluids left behind on the floor.
Meanwhile, behind the building, some workers were spray painting some
areas on a car in inventory covering up who knows what. When the car
was brought around my wife test drove while I sat in the passenger seat.
The driver sun visor kept falling and hitting her in the head and it would not
stay in an up position. My wife noticed a distinct moldy smell which I
couldn't detect for medical reasons. When we returned to the lot, my wife
tried opening the power liftgate. It would open about 25% of the way and
then close back. This happened several times when the salesman
decided to have a go. He pressed the button and grabbed the liftgate to
give it a manual assist. It thus opened to about 50% of the way until the
motor started to slip loudly causing the liftgate to shudder back and forth
but would not open further. There wasn't much reason to stay at that point
and we left.
It takes a lot chutzpah, in my opinion, to offer this kind of trash for sale. I
wouldn't buy a used roller skate from these people.
Btw, this review is for another Highlander they had for sale. The 2005
Highlander I initially contacted them about was sold before we got there. I
feel sorry for that buyer.
Jun 29, 2016
Information does not state the rust on the wheel well. When we went to look at it, no one would even come out to show it. One did leave the building giving the impression he would, but simply went over to talk to a friend instead of help us. It was an easy decision to walk off the lot. COMPLETE DISRESPECT
Jun 20, 2016
was very courteous and willing to help
Jun 15, 2016
Sales guy was great the owner was great to work with. Just not the car I was looking for too many modification.
Jun 13, 2016
Contacted me within 10 minutes of submitting my questions. Answered all
my questions thoroughly. I'm very satisfied with their follow ups and the time
they took with me.
May 30, 2016
Everyone was helpful even the detail guys
May 27, 2016
Very pleasant
May 25, 2016
Contacted me but when I got back to them the vehicle had already been
sold.
May 17, 2016
Great! Thank you for your timely feedback. Unable to buy the vehicle. But I would if I could from this dealer.
May 11, 2016
Great customer service...contacted me right away. I have not purchased yet, but Carma Automotive Group is definitely on my list.
May 4, 2016
They were nice when they called, but 5 different sales people called me within 3 hours, and none of them were aware that the other ones had called me.
May 3, 2016
These guys were top of the line I see why they get a 5 star rating
May 2, 2016
Nothing negative to report about the dealer nor the pick up truck.
Apr 27, 2016
The lady I spoke to was very good at providing prompt info and was very helpful with all the questions I had
Apr 18, 2016
Very professional and quick follow up
Apr 14, 2016
Good Car good pricing
Apr 2, 2016
He never called back after telling him on
Wednesday I would be coming to get the
car that week. Said he would get back to
me that evening but haven't heard
anything.
Mar 24, 2016
First time trying to buy a car off the
Internet. I sent an email with an offer they
replied back no I expected to receive
maybe a counter offer and I got nothing
but they responded quickly
Mar 22, 2016
Awesome, I got the Dodge Magnum I
was looking for.
I would NEVER recommended this Dealership to anyone. Their customer service is in serious need of revamping. We went in on a Sunday the service guy was young and couldn't answer our questions. We decided to leave yet was stopped by the owner. We came back in feeling a little better, completed an application. Was told we would here from them the next day, Well 3days later we called them and they gave ridiculous stipulations to purchase the vehicle. Needless to say I ask to speak to the Owner again and was told he/they would call me back and NEVER heard from them again. NO THANK YOU!!!!! Don't waste your time!!
Mar 13, 2016
Very nice. Called to go look at truck.
Mar 8, 2016
Very prompt response, and very helpful.
There was a problem with exhaust system of the car. I asked for pictures since
this car had been up north. A friend also went over and inspected the car for me.
The entire exhaust system needs to be replaced, to the point that it might go a
while longer but if you touched it, it would crumble in your hands. The dealer had
to know of this if the mechanic was any good at all. He had an estimate of $300 to
fix it, but he wanted me to pay $100 of it. The price also went from $12,999 to
$13,400 after this discovery. I would not trust this dealership. I passed.
Feb 27, 2016
way to much contact. Felt almost pushy on trying to make a sale.
Feb 19, 2016
Nice place and friendly staff
Dec 31, 2015
Excellent
Dec 18, 2015
Quick response
Nov 25, 2015
They responded promptly several times, presenting full details
of their car, but we had already found one with lower mileage.
Nov 13, 2015
They ate great about working with u to
get you in what you want at a great
price
Seemed insincere. Couldn't even
remember that I had taken a test drive
and said no thanks to the vehicle.
They let me walk away, although I told
them that I was definitely buying a car
whether it was from them or someone
else...well I bought a car that same
day from someone else. They called 3
times since with seemingly no
recollection of my visit or
conversation.
Nov 6, 2015
Very helpful even though I did not
purchase the vehicle. I was not ready
and still no pressure from the dealer.
However, I will consider this dealer 1st
when making my purchase of a used
vehicle. Maybe beginning of 2016. Stay
true to customer service and stay
blessed.
Oct 27, 2015
Quick response
Sep 18, 2015
They were wonderful
Sep 17, 2015
Fast reply and courteous.
Aug 11, 2015
Fast response
Jun 11, 2015
Great experience gave me all the
information I needed bought vehicle
May 26, 2015
Although I did not purchase
the auto, the dealership was
very responsive to my
inquiries.
Apr 16, 2015
Dealer tried to sell me a car at full
price that had obviously been
driven into a lake. When I pointed
this out the salesman
coincidentally ran across the
information that the car was in
fact going to salvage title the next
day. Beware!
Mar 10, 2015
Prompt response to my inquiry.
Mar 7, 2015
Fast response to my inquiry!
Feb 23, 2015
The staff at the dealership was excellent. The called and followed
up with me and when I stopped by the dealership Chuck and Sam
were great. Chuck listened to what I wanted and had to say and
didn't try to pressure me into anything.
Feb 22, 2015
So far so good
Feb 20, 2015
Sent email..and called. ....
Feb 11, 2015
Did not buy from this dealer but they
were helpful over the phone.
Feb 5, 2015
Great doing business there.
Jan 31, 2015
I didn't see the vehicle but what the salesman described amount
the work that had been done to it (none) and what a serviceman
told me were two different things. What seemed like an
unbelievable deal turned out to be something I would have been
scared to buy.
Jan 23, 2015
They respond pretty quick through email
a phone call or text excellent service all
around
Dec 31, 2014
Very slow to return calls seems to be very
disorganized. I did not purchase a vehicle
from them and I would not recommend
them to anyone.
Dec 19, 2014
To much contact ! Different people from dealer with no communication between sales. Got really tired of it really quick !! They will call u about an appointment when there is no "appointment". Very bothersome !!
Dec 4, 2014
I went to test drive a car, the car that I
was thinking about buying with my own
money yet they kept talking to my
boyfriend like he was the decision
maker, even after I said I was the
potential buyer. After the test drive I got
the cheesy used car dealer lines, abd
the car was missing parts so I left. I
won't be buying my next car here.
Dec 3, 2014
Owner, finance representative,
and service technicians were
all friendly and helpful. I
would recommend going to
Carma to family and friends.
Nov 26, 2014
The people were very helpful and willing to work with me as I tried to get financed. I would absolutely work with them again...
Sep 29, 2014
made several attempts to contact me.
Was very concerned and helpful and
looking for a new car.
Sep 5, 2014
They don't have the cars they put on site? And it is still there?
I have found most of the good deals are not real.
Just a come on?
Aug 15, 2014
Excelent!!!!
Aug 8, 2014
There was damage to the front spoiler that clearly wasn't on the picture.
Jul 30, 2014
Was given a call from a nice Sales
Associate. Due to sudden health
issues, I am having to delay my
purchase until September. Will
contact Wolfgang again.
Jul 16, 2014
Showed up at correct day/time to find the salesperson who we
were supposed to meet had left for the day. The keys to the
vehicle we were to test drive could not be found. We waited for the
salesperson to return after being called by the owner. Note, that
the owner/upper management were gracious and polite during our
wait. The salesperson showed up without apology. We test drove
the vehicle and, instead of hearing about the merits of the vehicle
we were driving, we heard how awesome another vehicle was they
were offering for sale. We were very unimpressed. And, there was
no follow through.We texted the next day to let the salesperson
know that we will not be pursuing the vehicle we drove and
received no response even though they had similar vehicles to
offer.
Jun 28, 2014
Had an online chat and the lady was unable to provide the information I requested. She told me she would have someone contact me. That did not happen. I sent them an e-mail stating I was still waiting for a response, they placed a call but didn't leave a message. My husband called them again and he said they weren't very friendly. We did get the carfax report we wanted only to find the vehicle was being sold with a salvage title -- it had had "major" damage according to carfax. We passed on this car.
Jun 9, 2014
we bought the mini. they were okay to deal with and tried to make everything work smoothly
Jun 6, 2014
Omar was wonderful professional and very
efficent....
May 30, 2014
The saleswoman was
nice over the phone, but
she told me they couldnt
help me because of my
credit being bad and I
needed more down
payment. I mean my
credit is that bad to where
I cant get a finance
company to finance a
loan for $6998. Thats
bad!
I went to test drive a car at first. Then after getting all my info, the
salesman I met wanted to sell me a Buick that was $5000.00
more than I'd planned on spending. Moreover I was not interested
in a buick SUV anyways. When I told him, his whole demeanor
changed. I sent multiple text messages to their " quick text reply"
system but has still not heard from him in about a month now
concerning approval for the car. That wasn't right.
May 10, 2014
They recieved my email and replied
immediately ..... young lady very
courteous and very helpful ...bought car
elsewhere though
May 4, 2014
Very helpful.
May 3, 2014
You have beautiful looking cars/ Benz. thank you. Just too much mileage on a reasonable price. I pray the car will run great. Nice - and you did respond. Excellent
Mar 29, 2014
I phoned the dealer, and told Greg the car I was interested in and said I would visit the next day at 2 PM. I went there,"Greg" was not there. A Young salesman showed me the car, which had some issues to be fixed. He was to call me in a couple of days, But never did. I sent repeated e-mails to the dealer, with no response. At the same time, I got several e-mails from "Greg" which had nothing to do with the car I looked at, and showed no knowledge of my visit or e-mails. This dealer totally failed to do business with me.
Mar 15, 2014
They have an awesome selection in BMW's, Mercedes Benz,
Corvettes and a host of other great vehicles & June is the best. Go
see her...she'll take care of you!
Mar 11, 2014
Car was horrible
Mar 9, 2014
I felt overlooked, passed off to other dealer after meeting the contact I had been corresponding with
Mar 3, 2014
Terrible, half the cars weren't
there that they says were in my
budget & the ones that were there
were in horrendous condition.
They even tried to sell me a car
with stuck windows & a broken
engine, unbelievable!!!!!
Mar 2, 2014
Wolfgang Motor Great when looking for Car
Feb 10, 2014
Very good the mechanic/dealer was very helpful and informative
Feb 4, 2014
Very responsive
Feb 2, 2014
Quick response and very
informative on requested vehicle.
Jan 31, 2014
This dealer emailed me and provided contact information
Jan 26, 2014
June was great. Cars were nice. Good selection. Just not sure how
much they were checked or serviced for resale. Many of the
batteries were dead and needed a jump to start. Although it was
very cold that day????
Jan 15, 2014
Responded very quickly
Jan 2, 2014
Were very nice people, but just did not have the car I wanted.
Nov 13, 2013
Responded to every inquiry. Very detailed with information.
Oct 5, 2013
Not a local shopper to this dealer. They were OK by phone, but
unresponsive through email.
Aug 18, 2013
The dealer never responded to my emails i try to communicate
online Had to end up going out to the dealership When I got there I
stood around While the salesman and The owner walk pass ime and
my family Test drove the truck Owner came out and talk to me in the
show room Right in front of the customers I had try to negotiate the
price
Aug 2, 2013
Great
Jun 24, 2013
Good
Jun 16, 2013
The person I spoke with was very honest and straight forward with me about my options and I appreciated that a lot.......
Jun 6, 2013
Dealer was courteous and wasn't high pressure. The vehicle had a previous wreck and air bags were deployed, so I wasn't interested in the vehicle. Dealer didn't hide the air bag deployment and showed me the CARFAX.
Apr 30, 2013
They don't harass you. But they do not negotiate!
Apr 14, 2013
the truck described was nothing like it was when i looked at it...duct tape on door arm rest, center console had duct tape and front bumper badly cracked.
Apr 9, 2013
it was a very comfortable and professional experience. the sales
person was knowledgeable of the vehicle I was interested in. they
made me feel welcome. great place there and will be coming nack
soon.
Mar 23, 2013
Vehicle as been modified from stock
Mar 4, 2013
Was told vehicle not available
Feb 18, 2013
These guys when the extra mile to show me the car and answer all my questions
Feb 17, 2013
great people! was unable to go see the car, but the staff was extremely nice and informative, would definitely buy from them!
Jan 17, 2013
Drove 70 miles to this dealer, he had the SUV ready for us to view and
was friendly. Greg, the owner is nice and very willing to work with.
Most of his cars have high miles so my advice is to check over them
extensively. They are not trying to hide anything but i feel its always the
buyers responsibility to make sure the car is road worthy as best you
can. We ended up not buying the car we came to view but opted for a
different model. The cars are clean and ready to go. My SUV needs a
new set of tires that I did not notice when there and again, this is my
fault for not looking closer. If you do this, you have a better chance of
getting a better price. If I had done this, I may have paid 1000 less or
walked away. Over all nice cars, nice people, willing to work with you
and ready to make a deal on good used cars. I would shop here
again.
Nov 30, 2012
Excellent sales experience.
Nov 9, 2012
excellent!
Oct 23, 2012
talk to a sale person but wasnt able to come up with a price that was good enough for me
Oct 13, 2012
A genuine and friendly dealer!!! Nice people.
Oct 7, 2012
I never did make it to the dealership to conduct business.
Sep 22, 2012
Did not receive response through email. I looked up the phone number
called direct left my name and number and then was contacted.
Otherwise dealer was pleasant to work with. Did not purchase car
Sep 19, 2012
very responsive to our inquires
Aug 24, 2012
Professional.