Carlson Chevrolet

Awesome job

Worst dealership experience of my life. Found a car I liked at a good price, only to find out that they add on over $2,300 worth of dealership fees to every purchase. Talked to the salesman about dropping them down to $800, which he agreed to do, so I moved forward. Then the manager sends me an invoice that was $2,000 over the number we had already agreed upon. After showing screenshots of the previous conversion he reluctantly agreed to honor the original price. Then I go to pay, and they STILL added on an extra $575 fee that both the salesman and manager had already agreed to have dropped for me, and refused to take it down despite screenshots from both parties saying they could and would. Even though at that point I didn’t want to reward their deception with my business, I really needed a car so I was going to pay the fee and just be done with it. I waited over a week to hear back from their finance department, with daily reminders that they will “contact me any time now,”…

Friendly staff ...eager to help.

Replyied quickly, but we did nit make a deal….my fault.

Carlson was very helpful. Their communication is top notch. I did not end up buying a vehicle from them because the one i wanted sold, but the interactions i had were very pleasant.

Quick response immediately as well As the next morning.

Communication by text was great. On-site experience was so-so. Bad first impression of the vehicle as there was food and debris all over the back seat. Wouldn’t buy from there.

Good communication

I am absolutely happy with the entire process of buying my car from this dealership.

Got back to me in a timely manner.

They were very kind and tried very much to help

This dealer is in my eye without leadership, I had some interest in of vehicle on their lot. When I visited at 3:30 on a Friday afternoon I spent 30 minutes walking the lot and looking for a salesperson. In order for me to speak with someone I had to stomp my feet and scream at the top of my lungs and it still took too long for a sales person to show up. I made an offer on the same vehicle 3 different times and as I’m writing this review only my last offer was less cash than they are selling it for now. The property is in very poor condition no updates have been done since the place was originally built. Every deal that I tried to get done went one of two ways, trying to bate and switch or turning into who’s got the biggest pair. I went there to buy a car not to be deceived or check my man card. Over all Big John Carlson and his staff earn the title,”Big”, as in big cheezy stereotype used car salesmen.

They were very helpful in answering my question

Risha and manager was very helpful and friendly even though I didn’t make a purchase very nice truck from Ohio DMV except for the frame.

Ended up closing the deal on a truck from here. More than pleased with the experience.

Awesome dealership

Swift response

As skeptical as I was about purchasing online I was actually very impressed with Carlson Cheverolet and the professionalism of there salesman. I would highly recommend them if they had a vehicle you were interested in.

Terrible service they tried to up charge the car and sell it to me for $17,700 when it was initially posted for $15,000

Very helpful

Welcoming, friendly and respectabe staff. Was a good experience in my purchase. I plan to return when i am ready to buy another vehicle.

Everything went smooth. Everyone was very nice. Cory was very attentive. I'm happy.

Great response.

Very helpful

Great response!

Very helpful and friendly, very informed, Jose is a great person to talk to, highly recommend.

The salesman (Earnest) was very low key and not the least bit pushy. I enjoyed working with him. The one thing that galls me about the transaction was the application of a processing/document fee. It was $789 which to me is outrageous. That would be the one thing that might keep me from doing business with Baker in the future.

Excellent purchasing experience from start to finish. Vehicle as described and represented in photos. Everyone was extremely nice and professional. Great price was a bonus!

They contacted me via email

The dealer did not contact me. I called them--twice--and discussed what I wanted. Unfortunately, the auto we sought at their dealership, was not what we wanted. However, were I closer to Red Springs, I would check out their inventory for my next vehicle. This is the star rating. I left them a message Friday night and got no response up to Saturday at 12:30. I called and got a different salesman than I left message. He was eating lunch. Called first agent to see what was going on, she told me to call the second agent. He was not up to speed on the options on the 2020 Tahoe I sought but did know enough so that I summized it was not what I wanted. Everything considered, 3 stars is a good rating.

Great experience!

The vehicle they had was the runner up to the one we purchased. Granted, the one Baker had was equipped with more "bells and whistles," and was right at $1,000 higher than the one we purchased in Cary. My wife had misgivings over the red color as we are aware it is the most hijacked/stolen vehicle color, We opted for a blue Frontier that was 34 miles closer to our residence.

Johnnie and Jason made purchasing the truck a easy process. No pressure, no long time haggling, just straight to the point. Would recommend.

It was an excellent friendly experience. My sales guy Dakota was very pleasant, and Jason made the overall experience great. Will buy there again soon.

Josh was the greatest! He did everything to make my deal easy from responding quickly to my inquiry all the way to helping me drive my new vehicle off the lot. He committed with me before driving into the dealership to start the application process so that we didn't have to make it an all day process and the team worked expeditiously, but carefully, to get me the best deal possible. Everyone was great, the vehicle was everything that I wanted, and the price was amazing! I will definitely be sending family and friends in to see this team of hard workers for their new or used vehicles. I loved the enthusiasm, passion, and dedication that Josh exemplified for his work. He made me feel as if the vehicle was mine from start to finish.

People where great. Return calls right on time. Thanks, would shop their anytime.

Good response from the dealer , but I live two hours away and I asked if the price was negotiable. I was told no all our list prices are our best prices. I wasn’t asking for a five finger discount but I also don’t expect to pay list price for a used vehicle. Not at any effort to try and help me with a vehicle purchase.

They were able to answer all of my questions and we were able to make a deal I would go back there again.

Went out Saturday morning and looked at the vehicle and had a brief conversation with Taylor discussing options. Called back on Monday and told him I wanted the vehicle, and gave him the info he needed. Went in Wednesday morning a little after 9 and drove home before 10. No pressure! Simple and easy, just the way I like it.

Baker's Chevrolet was very friendly and accommodating and I ended up buying the vehicle.

They had a Ram I was interested in. I called first to confirm they had it. When I got there I liked the truck and was going to buy it. I already had the money walking in. When it came to start talking numbers they immediately jacked me. They definitely try and rip you off on your trade in. They offered me half of what others did. They absolutely refuse to negotiate. When I said to them that they offered half they scoffed and thought nothing of it, giving me the old well it’s gonna have to go to auction scam. I stood up and left, amazed that they’d just let me leave with out a word of negotiating. Stay away. I bought a $30,000 truck in Fayetteville. Their loss.

They good, they got back with me to let me know that the truck had been sold

The internet person told me that she would call back about that vehicle later that day but haven’t heard back from her yet.

Quick response from dealer.

Responded via email and phone quickly. Taylor from Baker Chevrolet in Red Springs, NC was very motivated and persistent to make a sale but no form of negotiation on the truck. I was ready to make a deal if we could find a middle ground but no budging on the numbers.

Salesman said he would call me back with out the door price. He never called back. Bought somewhere else

Responded promptly

I approached them about a car in stock. Provided all the details of what we were wanting to do. They took forever and didn’t seem interested in even trying to put a deal together. They turned out to be a complete waste of my time. Wouldn’t recommend them.

Dealt with Charlie and Taylor. Both awesome guys. They did everything they could over the phone and email before I made the hour and a half drive. It was well worth my drive. I’ll definitely buy from them next time.

Prompt response

Salesman were very helpful as I made my decision.

Very poor, quick initial response but did not respond to 3 additional emails. Then sales person argued with me about not receiving emails when I called. Would likely have bought this vehicle if that salesperson had been more professional.

Very helpful, was worth the 2 hour drive

Good business

Above and beyond to accommodate me on my purchase, had the truck waiting for me at the airport!

Salesman was helpful

They were unwilling to negotiate at all which is fine, but the person I talked to was offended that I even asked. They were extremely rude in her responses.

They advised me the vehicle was sold, yet it is stil on Cargurus.

Dealer sold car after i closed loan and was enroute to pick it up. Truly unprofessional job on Taylors part. Ricky was prompt and a pleasure to deal with.

Great response to my inquiry

I was contacted almost immediately by Mr. Ricky Britt. Was treated very well and he worked hard to earn my business. Unfortunately, he could not quite get to where I needed to be on the truck I was interested in. However, will give them another chance next time I am in the market.

Great personal service and attention to detail. A plesent buying experience.

Poor, inexperienced salesman, were not very knowledgeable with information we needed to make sale.

Although they responded promptly to my inquire, they didn't even try to get my business by offering anything off or even trying to offer additional incentive to buy the vehicle. In fact, when I asked them what their bottom line price is for out the door for an out of town, sight unseen buyer like myself, they actually raised the price to include all of the typical add on fees dealers charge. As a Pre-Approved and cash capable buyer who doesn't like buying vehicles long distance to begin with, I was at least expecting them to go the distance or meet me part the way by offering something in the form of a discount or extra incentives.

Great experience

Very responsive. Emailed on 3/4/18. Pictures sent on 3/5/18 and more pictures sent on 3/6/18. Purchased vehicle 3/6/18! Awesome experience thank you Ricky Britt (salesman) and C.W. (Finance)!

Responded immediately

I called to inquire about a vehicle from their website. Once I was told it had sold earlier on that same day, I was rather disappointed that the salesperson didn't offer any further assistance in helping me find something else. I ended up successfully finding something in Wilmington. I hope that this was just an isolated occurrence because I had not heard anything bad on Baker before my experience.

I contacted them about a Yukon they took the time to send me photos. Was very responsive to my request. I decided I wanted to go in a different direction. I called to let them know and they were very professional and stated if what I was looking for came in they would let me know.

Very friendly and helpful......everyone made it a point to say hello.....and we bought the car!

Overall good experience. They would not fill up the gas tank, but they did clean it up nice for me. They also took the time to show me the options I inquired about. Good car price, but Doc fee too high.

Guy I dealt with had a bad attitude. Car salesmen have a problem with compromising. It makes no sense at all. A sale is a sale. They should be open to any offer they receive and willing to negotiate. I didn't sense this with this dealership. At. All.

Baker did reach out to me and offer to answer any questions or provide any service they could

I would definitely give them a five star!

It was worth the drive. I dealt with Mr. Taylor Smith who was super nice, very polite and not pushy at all. I ended up buying the car. There were some issues with the headlights but Taylor made sure everything was corrected and working before I took the car home. Very pleasant experience. Its a long drive for me, but I would go back again should I need another car.

After acquiring about the Jeep I was contacted by a salesman at the dealership. They sent information to me that I requested about this vehicle. I would recommend this dealer.

Good people, might go out and see car

Great looking car. Easy dealership to work with.

Gave me a call right away. Very nice to work with.

My experience was, as shown by the rating, pretty terrible. I initially spoke with a salesman via e-mail named Ricky about a 2013 Nissan Titan. I advised that I lived over 2 hours away and wanted to speak see where they were on price (27,700). He was perfectly nice to talk to and I responded with a counter offer to start negotiations at 23k, which is where many similar trucks were listed on CarGurus, however, I wanted the black on black trim this particular Titan had. I also noted to Ricky that the truck had been there nearly 4 months. Shanon responded by knocking $200 off the price they had the truck listed at, that my location was irrelevent to her and that hopefully I was interested and if not then good luck with my search. Not the kind of people I want to work with and definitely not a professional response. You couldn't give me that truck for free now, best of luck.

Answered my questions in a timely manner

Was told they would rather take the Jeep to the Auction house than to negotiate on the price. They evidently do not need anybody's business since the Auction house gives them what they want.

Gave $100 cash to Juan which I was told it was refundable by check only. Been trying to get in contact by email and phone. And yet no response.

Quick response, vehicle was already sold

The dealership contacted me almost immediately. The sales person was respectful and did a good job of placing me in contact with the Sales Manager when questions I had could not be directly answered. They have the ability to ship vehicles very reasonably to your home if you are doing out of state transactions. I highly recommend considering Baker Chevrolet.

Great information and nice salesman Rick!

Replied right away

Appreciated call back

So far a good experience. They've done a good job at staying in contact with me, and trying to find me a truck that fits my needs.

The salesman talked to me as if it was my first time buying and 1st meeting I arrived late to the dealership he acted as if I was bothering him

Taylor Smith and his team are amazing! Very kind, helpful, full of knowledge and happiness! Extremely satisfied! Go and find out yourself!

Great experience! Dealer responded to me very quickly, was very upfront and honest. I ended up purchasing from then and the process was very easy! Would definitely recommend them!

Respectful number of calls back--so far!

I spoke with a salesman named Taylor about trading in my mint condition sliver 2006 Dodge Ram 2500 5.9 Cummins with only a 110,000 miles, 6" lift, new 22x14 Fuel Maverick Rims wrapped in 37x13.50x22 Toyo MT's, new Iron Bull bumper, Edge Tuner, 5" exhaust plus many more up grades. That I had just bought and financed 6 months ago. He was not willing to work with me and my truck. So I found a dealership that would. I don't think Mr. Taylor knew anything about the 5.9 Cummins.

Best car buying experience ever! Hope to buy all my cars from them from now on.

Well a couple of things.... It drives me nuts when a business gives an option to email and then all they do is call you and tell you to call them. Why have an option to email questions if all they do is tell you to call them - why not just tell you "call us" we won't respond to email... But that is not just this business. Also when we finally did connect by phone on Friday - they said they would check on the trade in for my vehicle and get back to me that afternoon - never heard back from them.

Even though I ended up finding a SUV closer to home, my experience with Baker was great. Terry was informative, responsive and their custom service is off the Chart! Red Springs is lucky to have Baker Chevy!

This is now my "Go To Dealer". This was the best buying experience I have ever had and I have bought from many dealers in the Carolinas.

Great experience dealing with Baker Chevrolet and Ricky Britt. Saw the car online Friday night, drove to Red Springs Saturday morning and was in the truck heading back to Myrtle Beach by noon!! Check them out!!

Very good. Just did not like extra fees!!!

Great communication

Very helpful, answered several questions, pleased with contact

Dealer did not appear interested in working with me. They emailed me back a bottom line price on their vehicle but never addressed my trade in.

Great follow up! Had a great conversation with Mike Pitman about the SS I was interested in car was just out of my budget.

Good dealership. Good communication.

Experience was great. I have'nt made up my mind yet on a vechicle

Great

The service was awesome! Mr. Charlie really went above and beyond!

I was looking at a used truck and was told that they don't negotiate there prices. Needless to say that was the end of that.

Very pleasant to deal with, I got a good deal and would buy from them again. Worth my time driving all the way from Raleigh

I told them I would come by on Monday (closed on New Year) and buy the vehicle. They said "okay" and then called an hour later and said they'd sold it. So much for dealing with them.

Very good

I contacted Baker about an Avalanche listed in their inventory. Less than an hour later we had agreed on the price and I picked the vehicle up next day. It was in excellent condition and Taylor was a very pleasant and helpful salesman. Ask for him when you contact the dealership.

Purchased the vehicle!! Great service!

Excellent

Dealer made quick response, very friendly. My only issue is that they claimed that their internet published price was their best price and they wouldn't come down. I found a better deal elsewhere. They were very polite though.

Very good

Reported car was no longer available

Great service

Excelent service. Did my credit check at 5:00 pm and was driving my truck the next day. Definitely worth the 2.5 hour drive. My next truck will be from Bakers!

Dealer responded with a phone call, but did not provide the additional information requested as promised.

Very pleased with the service I received. Always responded quick with questions I had.

Great customer service

When the car I was calling about sold early the next morning, they did not pressure me to choose a replacement, but did offer to call if they found another of that particular style.

Good email response

Very courteous. Trade price was low.

First information I got from the dealer was a sheet with the price, doc/license fees and the tax for a total out the door price. No BS Also included were estimated monthly payments based on money down and length of loan. Very professional. Purchased the car a week after first contact.

They responded quickly and sounded courteous but we found a car before going to meet with them.

They keep you in touch with great prices.

V good

I picked up truck late and didn't notice tires had been changed out with much older tires. My wife felt the manager was rude to her while I was inside with financing.

Great customer service. It was a pleasure buying my Surburban at Baker Chevrolet. Well worth the 2 hour drive.

Quick to respond.

Good

Great truck buying experience. From Charlie (the salesman) through the financing process, was very smooth.

The Team at Baker Chevrolet in Red Springs was very helpful and great to work with. They had already sold the SUV that I was looking at on CarGurus but they went above and beyond to help me find the right what I was looking for. I would recommend them.

Took awhile, but htey eventually responded.

They call us but we never got back to them

Timely response, I had my own financing, but they were able to secure a lower rate. Delivered the vehicle to my front door!

Great communication ! Real professionals! Best price on the market! Looking forward to do business again !

They never responded back to me,so I went to the dealership anyway to see the I was looking at on line,car was in no way ready to be sold,was told to go look around back to see if I see,for that two thumbs down..

pretty good service deal fell threw but was on my end due to a personal situation but other than that there fair guys good service

Excellent service, I bought the car.

Excellent service. Friendly, attentive

Could never ask for better dealership. Our sales associate, Taylor Smith, is personable, professional , and knowledgeable. All of the staff at Baker were pleasant and greeted us as 'old friends'. Yes, and we did get a good deal and purchased exactly what we were looking for - Yukon XL. Would go back for trade and would recommend without hesitation.

great

I purchased this car! Customer service was awesome. They didn't " push" us into a buying decision. I recommend this dealership.

Bought from Baker Chevy - very good customer service