CarWorld - Hawthorne

They were nice but the $1,995 lojack fee added to the advertised price is a rip off. Especially since I was going to pay cash for the car.

Be careful, don't go, don't deal with them, it is the worst service I have ever received, we made an appointment at 10 am when we arrived they didn't know about the appointment or who had made it, they sent us to another lot where they said the car was, but It is closed, there was no one to attend to you, They didn't even have the car that they advertised and that we were looking for (which still appears here on Car Gurus), after waiting half an hour we returned to the other lot, and they told us that if we wanted to complain we would have to call the same number where we had made the appointment because they were not the same business, which means that the phone number that appears on car gurus is not theirs. Be careful, they are a lie.

Terrible service, had appointment to see a white altima very (Disappointed) the car was wreak in the front and wanted me to pay for additional coast for GPS $2000 plus car price and tax.

Quick response. Great service!

Dealer did not respond to my multiple phone calls they did not send me the photos I asked for and contact me I spoke to a few different representatives . I told them in emails and phone calls my thoughts an lookin to buy a car

Terrible experience! Don't spend you time, trust me you don't want to own car from this dealership! I have been in this dealership twice, the first time i came without call and they told me car sold, after one day i see car still selling on different web sites. I fill the form about connecting to this dealer and they inform me a car still available. I asked twice to check and they told me yes please come. I came again 1.5 hour drive and geas what? Car unavailable because body work or mileage wrong, they don't know exactly what!

Went this morning and was able to purchase a car for my son. Cheap and easy transaction. Good job!

Worst experience at a car dealership. Very shady, avoid at all costs. Tried to sell me a car 10k over advertised price when i arrived in person. Bulletholes and cigarette smoke riddle the office. Just save the hassle and time and go elsewhere, learn from me, just got my new car yesterday and could not be happier knowing I gave my money to nice reliable & honest people and not scam artists. Just check their reviews and you’ll see. Wish these guys the best they just really need to get their act together as a dealership.

Please, don’t waste your time, don't go there. You will waste your time. I did have an appointment to see the car. I arrived few minutes late. But honestly the car lot it is like going back in time 20 years ago. One of the salesmen told me to look at the car and someone will come to me. The car was quite dirty, I look under the car, the car was leaking oil. But since there was several cars, I was interested in, I waited. Finally, someone come to me, and look at the car I was interested and told me, with any interest to show me the car. That all the cars come with $2000+ additional cost (GPS + something else). I was mad since I was driving from far away, and on the phone I did request for the out of the door price. The conversation last 5min, for 3hrs drive time. Make yourself a favor don’t even consider going there , look at all the negative review it is quite accurate.

The initial sales reps could not provide a breakdown of how they arrived at the price for the car we were interested in and said they don't have it and can't provide it. Since we insisted (because this is something all used car dealerships provide), the sales guy kicked us over to the district finance manager, who still didn't provide us with the breakdown we asked for, but inflated the cost by $3000 for a warranty and theft protection we didn'task for. If we wanted these removed, it would take 3 weeks, and if someone came in and wanted the car while we were waiting, they would sell the car to the other person instead. Swell business ethic, right? On top of that, the finance manager states that certain fees were non-negotiable in the state of California when they actually are and proceeded to insult me by assuming I don't have $5k laying around to replace an engine if it blows since I didn't want the warranty. If you are desperate and in need of a car, don't come to this dealership.

This car was not even on their lot but in a storage unit they have somewhere and salesman told me I did not want to buy this vechicles bc it was junk

Got back to me quick just tried ripping me off with high interest.

The dealer wouldn't show me the car, when I went there. Also, he added another $1999. to the fee.

Was inquiring about a van they had on their lot via phone, and the salesman told me he won’t answer any questions about the vehicle and then said, “How about you come look for yourself,” before hanging up on me.

Requested info about a car. When I asked for info on the inside, none could be given to me. No photo. Spoke with Reina and Emerson via text. I also checked the carfax on this vehicle and it says 86,601 miles in December 2021 and on your website it's listed as 6,370? When I questioned both sales associates with this, neither answered back. Glad I didn’t waste my time driving out there.

Refused to send a picture since none in listing and insisted I drive across town for an hour just to get a look at car. Contacted by several people who tried same thing. Looks like a bait-n-switch sales tactic. I explained that a simple camera phone picture would work but they told me the car was "at a different location". Im glad I didn't do business with them and can't imagine i will in the future. My hunch is if its that difficult to just see how it looks, it'll be more difficult to negotiate a deal and impossible to come back if there's a problem.

Deal was set. A total buy out. No financing or any other equation! Just buying the vehicle right out at advertised price plus an extra $2000 above advertised price for some lousr GPS that costed the deal $90.00 to install! Although not needed in this case, I accepted! Word of trust and honor were spoken and given! We shook hands. And I was to pick up said Vehicle 2 days later after some issues were fixed! A day before pick up of said Vehicle, I called in to set time for pickup! I was told that deal has changed and I needed to fork another $2000 financed. This bait and switch iwas unnecessary but I guess common with this dealership. So I let the deal go. I use to myself work selling cars. We were the # 1 dealership in CALIFORNIA for a few simple reasons and those iare the Virtue of word of honor and integrity. When we shook hands with the a customer we would go through with the deal, regardless. Even when we thought we deserved more money! But with these guys.. beware.

Please dont go there. if you value your time. Very bad customer service, made an appointment went there 15 min before waited 30 minutes. I asked the sales person on phone if i test drive he said you can go and do test drive i go there no car available. Also, other guy called me in and showed me online the car and talked about cash and everything about payment but refused to show me the car and let me go for a test drive after 5 min he closes his pc down and then says my system is down. Pure bollocks.

Lier didn’t have car. When I got there the guy say car just sold today. But my wife went the day before me they said car sold day before.

BEWARE.... THE BAD REVIEWS ARE CORRECT Direct quote from email from Sales person And all cash prices are subject to a GPS theft policy add on for a flat fee of $1,995. The price Advertised had HIDDEN fees that can't be removed. Basically advertising a price that doesn't exist.

I called the dealership In the morning to make sure they have the car I was looking for They told me the was there When I arrive the was sold days ago not a goof thing because I drove 2 hours to get there bad dealership

I would definitely not recommend coming down to the dealership unless you’re wanting a car that has been repoed or been in an accident. I had looked at a car online and I drove two hours to go look at it and it was nothing like the pictures and claimed it was in zero accidents and yet both bumpers are falling off and the car wouldn’t even start. They had also claimed that I had to pay $2000 for a GPS that they would not take out even if I didn’t want it because they wanted to track my vehicle in case “I didn’t make my payments”. Overall I’d say don’t go down there unless you wanna be given very bad customer service or a complete waste of time.

Good dealer didn't have the car I was looking for

Dealer called and responded

I would give zero if possible. I called make sure the vehicle and fixed and appointment. After driving for an hour and went there, they say car, not 1, 2 cars not available. Note: they say all the vehicles are $2000 more then it’s in website as they have installed a GPS device and cannot uninstall. Suggestion: please avoid.

I would give less than one star if I could. I called in advance to make sure the car I was interested in was still available and was assured it was. After spending $20+ on a Lyft, I arrived to be informed that the car was the week beforehand and they tried to push me on to cars that were $5000 more than the price of the car I was interested in. When I told them that was out of my price range, the guy informed me that the listed price of $9,999 wasn't the actual price of the car and that after taxes, financing, and some weird gps fee that it would've been more in the $15,000 range. Don't waste your time or money on going to this dealership - there are much better and friendlier places in Los Angeles. P.S. None of the workers were wearing masks so don't risk your health either.

They called and tried to schedule an appointment with me.

Great bunch of guys with extreme professionalism and kindness!

This place is very shady and completely wasted my time. They put me in touch with a rep, who I communicated with by text prior to my appointment scheduled almost a week in advance. When I arrived, I was ushered into someone else’s office; this salesperson was not wearing a mask, had no idea which car I was there to see, and lost interest when I told him that I have good credit. He then explained that whatever deal I arrived at, I would be required to pay an additional mandatory $1900 for the car’s GPS unit (?!?!). At best, it’s dishonest to list a car at a price $2k below what they will charge you (outside of taxes, etc.), and it’s disrespectful to not share this information in subsequent communications - knowing this at the outset would have saved me hours of time on my only day off. At worst, this business is engaging in predatory practices by luring folks with bad credit and then repossessing the cars as soon as possible. Whatever their grift is, it’s not worth your time or money.

Incorrect info was given. Vehicle wasn't in running condition and all staff gave incorrect info of the vehicle.

Great

I don’t recommend this dealer. They charge an additional $2000 dollars on top of taxes and fees for gps tracking even if you pay off the vehicle in cash. All five cars they advertised I was interested in were all sold.

They are swindlers! They don't stay true to their adds, once you call them, the price from the add goes up higher. I'm buying the car straight out with no financing and they told me, I needed to purchase a $1995 tracking device, why should I?? why should they care where my car is located?? Bad Business!

Very nice and informative.

nice people

This dealer requires the buyer to add an extra $2500 in fees for anti-theft device and gps. I went to a different dealer without those required fees.

I received a quick and complete response, there were not high pressure sales tactics , just a nice offer to see what they had in stock. I am far from their location, but I plan on making the 300 mile trip soon to see their deals.

Car was dirty...no one on site....not an appealing location or car lot.

Never go there again...the charge 1999.00 extra on every car for lo-jack wether you want it or not, bad policy and LoJack only cost about 300.00 installed the rest is additional profit for them...plus when I called they told me the car I was looking at was there at 9:00AM and got there at 11:00 AM and they told me car was sold and yet for a days after the car still appeared on there web site...

If this vehicle available next month - I will purchase this car. But yeah, Jose called me within 30 minutes. It’s me that wants to wait on purchase.

The customer service of the receptionist was horrendous! She was brief and didn't say hello which was off putting. The second time I called back I was hung up on and when I called back right after she transferred me very quickly with the same attitude. I spoke with a salesmen who was short, fast, quick to the point, and everything that was listed on the website was sold so they didn't have anything listed on the website. He offered me stock numbers of other cars but with no real insight. It was within the last hour of closing so maybe that's why the service seemed to be within a hurry. This occurred January 2nd, Saturday around 6:50 pm to 7:10 pm. I will NOT refer anyone to this place.

I called to make enquiry about this car, the person I spoke with was extremely RUDE and dropped the phone on me. Also, they are not truthful, they had a particular red RX 350, year 2010 on their site for sale for the past 3 months. And they don't have it anymore. My friend confirmed to me that she also made enquiry of the same Red 2010 RX 350 on their site 3 months ago. And they don't have it available. But the left the car on their site as available. Also, they sent me an email that they have 0 %APR. When I called, there was nothing of such. If you want peace of mind, they are the wrong company to visit. I am not buying from carworld anymore

The prices on these are not bad and the agents at this dealer really worked to get me what I wanted. Sadly, I didn't make it in to visit but still value their help.

Good they got back to me fast and answered all my questions about the car so over all they were great

CarWorld didn't respond quickly either. They mailed me cars for weeks after I'd already bought one. Slow or too busy, I don't think I spoke to anyone until I no longer needed to.

Replied and did the follow up

We call to asked if they still have the car they say yes but we went to see car they don't have so we spent time in gas for nattyn.

Although they post this disclaimer and they let you know upon inquiry, it’s still disingenuous... “ All “cash” prices are subject to a GPS theft policy add on for a flat fee of $1,995. “Cash” prices refers to cars purchased at the prices advertised online, or with third party vendors associated with Carworld at full value”

I'm going to California to see the car yet but they did get back to me and I'm I'm still interested in getting into trying to still make theI'm going to California to see the car yet but they did get back to me and I'm I'm still interested in getting into trying to still make the rangers to pick

I was never greeted as I came in. I had to hunt for a sales rep. Window sticker was 4k greater than what it said on the app. I was asked to show proof that I saw a different price on the app. Felt very unprofessional.

I went to see a car that was and still for sale on line, the cars was not there no more i guess it got sold, and they also charge a gps fee for almost two thousand even if it is cash, this dealer is fake! the cars is a nissan altima 2017 for $6,999 still for sale but is not there.

Terrible wasted our time Car was not available they had us search for it..

Called back right away

Cars are disgusting and filthy, even when paying cash they require you to pay for a tracking device for car in order to purchase

Car not clean and there is $1995 car tracking fee added to the price so I ended up buying elsewhere.

Communication was fine didn't have what I wanted

Called them, went to answering machine,did not speak very good english after several calls trying to get someone on the phone. Very poor phone manners.

Was very helpful. Told him I'm kinda indecisive right now being on a fixed income. I am looking for a particular make/model and asked if he would keep me informed if they got one in. Was told they could work with me on down payment since my tranny is going out so no time to really save for that.

I had a good experience there I recommend it

Prompt response

Great people, fast response

We went to go see this 2005 porsche cayeen that had 79k. Pictures make it look like a cream puff. I called the dealer to go see it and they had it. Told them it would take me 2 hours to get there. When i show up i spoke to the lady who answered the phone and she gave me to her manager. He says oohhh that one is no longer for sLe cause it needs to much work and is going to send it to auction. Then he says oh are younpaying cash or finance? I asked why? He said he could sell it to me for 3000 less for cash. So from 7995 to 4995. But inthought it needed to much work. Then the song and dance started. I told him i would go and look at it. What you dont see is the car was all keyed up and it was repainted but the quaility was very poor. He told me he is going to send it to auction ifni dont buy it. Well it has been on car gurus for another 2 weeks and still is being offered for sale. Dont waist your time these cars are all junk.

Worst experience of my life.... I asked if he could send me a picture of the car since one wasn't posted. He sends me a great picture. The car is shining like it just got washed. No damage that I could see. So I asked if I could get an appointment to test drive it. That was on a Friday. He text me back on Monday and explains he had a emergency to deal with and is back in the office. And explained if I could come Tuesday his boss would be there and would be able to get me a great deal. So I arranged to come down. Mind you I'm 3 hour drive to get there. And I explained my drive was long. I text him on 3 different times during our drive to let him know we were getting close. When we arrive he wasn't at the carlot he had stepped out so I proceed to look for the car I was there to see. After searching with no luck I asked another sales person to find it. We found it in the back of the lot totally covered in dirt looked like it was about to be stripped for parts. I matched the VIN numbers

I was helping a friend who does not have a computer look for a specific car. Although she did not get the car I was inquiring about, she did purchase a car from this dealer. Everyone there was friendly, polite, and helpful. They invested time and effort to come up with a suitable car that met her requirements. I recommend CarWorld Hawthorne, and in particular E.T. and Junior who assisted us. It was a great experience and we'd happily go back there. Thanks, everyone!

I have done business with Repossessed in the past, more than once, B and the whole group I will give them 5 stars⭐️⭐️⭐️⭐️⭐️

Great vehicle however it Was not the listed price on this site. Expect a higher list price more if financing. Good customer service. Speedy.

Gave my information to lilly to have an estimate only just to be put on hold until the next day because the banks were supposedly closed on sundays. She promised to call me in the morning, No calls were made I had to call the dealership a couple times just to see what was going on, She finally returns my phone call, told me what my monthly payments would look like Just to tell me at the end of her explanation that the vehicle was sold, so whatever she explained to me wouldn't even be relevant. Very disappointed and Very unprofessional.

Excellent! I wasn't able to travel out to CA, and my credit is dinged, but they were great :)

Bought it !

Good

pushy sales tactics on the phone, lazy and not willing to make a deal for the sale, all cars are overpriced. not very professional when given a call back.

Very nice place and respond very fast

Not helpful, not friendly.

advertised car wasn't suitable for me. They said they would call if something arrives that meets my criteria.

Too many miles

Will never go there again. Would not recommend them to anyone. Bad service, and not very honest...

I think this is a great service.No pressure salesmen

Not very helpful at all

They do not have good customer service over the phone. Very rude and not so personable and made me not want to visit their lot!