Car City

Thank you so much Shane for the great review. Zak is truly one of Car City's best employees. We are pleased you are happy with your purchase and sincerely thank you for trusting Car City with such an important purchase.

Thank you so much Rick for the 5 star review. Car City strives for giving the best customer service possible and when a customer takes their time to let the world know how good we are at our job, well, we truly appreciate it.

Communication is the key to success in life and in business. We strive to communicate with our customers everything they need and want to know. It feels great that you felt the need to let the world know how good Car City is at doinng what we do. Providing excellent vehicles at excellent prices while offering excellent service!

Tammy. Please call me directly. My name is Chris G and I am the owner of Car City. 540-681-2128 option 3. I will gladly help you get into a different truck and make you a great deal for your trouble. I sincerely apologize about the truck selling, however, I can make you a much better deal on a different truck and give this error a silver lining. Please allow me to assist you and please accept my most sincere apology. I know the salesperson you are referring to and I have addressed this with him. I can assure you this will not happen again. Please call me.

We look forward to seeing you again Kevin. Thanks so much for the great review!

Thank you so much! We strive on great customer service and we get new inventory all the time. Please continue to check our website. We also special oder pre-owned vehicles for our customers. If you are interested, please contact Christopher Gabage, Owner at 703-598-6483.

We truly appreciate all of our customers and treat everyone with the respect they deserve. We know this is a big decision and we want to give our customers all the information they need!

Thanks so much! We do our very best to help all our customers get into the vehicle they desire!

Kayla is truly the best of the best and we are privileged to have her as one of our team members. Thanks so much for the kind words and we are so glad you are enjoying your Ford!

Thank you so much for the 5 star review. We strive to deliver exceptional customer service and quality pre-owned vehicles!

Jorge is young and inexperienced, but he has an incredible heart and truly cares about his customers and Car City. I have spoken to him about your review and we will use it as a learning experience. Please forgive us for dropping the ball and I hope you will reconsider Car City in the future.

I read the email we sent you and it asked if you would like to come in for a test drive and go over all your questions in person. We thought it would be easier for you if you saw and drove the vehicle first and then we answered any and all questions you had. We apologize for not making you a happy customer and we will strive to do better.

Thanks so much for the great review!

Car City will never bait and switch our customers while I am the owner. Please call me directly and let me know who was not completely honest. Sometimes paying an employee by commission opens doors for them to get desperate for sales. I would like to use this as a teaching experience if you could please accept my apology and let me know what sales person was not completely honest. Thanks. Chris G. Owner 703-598-6483

Thank you so much! We are thrilled that we were able to meet our goals of giving excellent customer attention while selling a great vehicle. We are even more excited that we have a new member to the Car City family and we look forward to seeing at our customer appreciation barbeques this summer! So happy you rang the bell!

Thank you so much! We are thrilled that we were able to meet our goalsand your expectations of giving excellent customer attention while selling a great vehicle. We are even more excited that we have a new member to the Car City family and we look forward to seeing at our customer appreciation barbeques this summer!

Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Did we say it enouigh? We could never emphasize how truly grateful we are that you trusted Car City with your vehicle purchase. Welcome to the Car CIty family!

Thank you Eugene for trusting Car City with your next vehicle purchase. Extended warranties are used 66% more times than car insurance, but car insurance is required by law. Please stop by this summer and get some complimentary BBQ at our customer appreciation cookouts!

You got your first and now your second vehicle at Car City Jonathan. We are so happy your first vehicle was so good to you and even more excited that you came back to purchase another vehicle! Please stop by for a slice of pizza on Fridays!

Thanks so  much Elijah. You were wonderful to work with and we consider you part of the Car City family. Doc is truly one of our best and we are certainly luck and appreciative to have him on our team. Please come by and say hello when you are in the area and when we have one of our many customer appreciation cookouts. Thanks so much Elihah!

Doc is one of best and we are lucky to have him on our team. We are happy to get you into your new SUV and you were such a pleasure to work with. Please come back when you are in the area when we have one of our customer appreciation BBQ's!

We truly appreciate you taking the time to let the world know that we try to go out of our way to make customers happy even when we do not sell them a vehicle. We truly apologize for your appointment mishap and we are happy you took the time to give us a 4 star review when we attempted to make up for our mistake. Thanks again!

Michael, please accept our most sincere apology. I am not sure why we did not get you the information you requested, however if you give us another opportunity we will surely lay out the red carpet for you. I would like to personally assist you if you are still in the market and I will work out a special price to make up for your dissatisfaction. I have been a General Manager at some of the biggest dealership chains in the DC Metro area before my wife and I decided to go into business for ourselves. I was tired of always being told by ownership that we have to beat the prior months sales numbe

Michael, please accept our most sincere apology. I am not sure why we did not get you the information you requested, however if you give us another opportunity we will surely lay out the red carpet for you. I would like to personally assist you if you are still in the market and I will work out a special price to make up for your dissatisfaction. I have been a General Manager at some of the biggest dealership chains in the DC Metro area before my wife and I decided to go into business for ourselves. I was tired of always being told by ownership that we have to beat the prior months sales number no matter what. I believe there must be a Purpose before there is a Profit and our Purpose at Car City is to give our customers excellent service and attention so we can earn you and your families loyalty forever. We are truly a Mom & Pop store with my Wife and I being the owners and we know that in order to build a business to last, we must take care of our customers the same way we would want to be treated as a customer. Again, please call me directly and I will answer every question you have and I will work out a special price to show you we truly are sorry we did not give you excellent service. Sincerely, Christopher Gabage. 540-737-8101 Less ...

Thank you Arnold. We are so happy we were able to get you the car of your choice. Curtis is surely one of our best and we cherish him as an employee. Please look on Facebook for our many Customer Appreciation Cookouts!

I will always admit when we make a mistake but I will fight for my business when we are given bad reviews because of dishonest reasons. If the car was as bad as you say, why would the price matter? Who would every want to buy a car if the "car needed so much work"! You have let it be known that it was not the condition of the car but the fact that we would not budge on the price. The car has a brand new clutch and has zero issues. It literally just passed VA Safety inspection. Because we would not drop the price when you brought up issues that did not exist does not warrant a bad rev

I will always admit when we make a mistake but I will fight for my business when we are given bad reviews because of dishonest reasons. If the car was as bad as you say, why would the price matter? Who would every want to buy a car if the "car needed so much work"! You have let it be known that it was not the condition of the car but the fact that we would not budge on the price. The car has a brand new clutch and has zero issues. It literally just passed VA Safety inspection. Because we would not drop the price when you brought up issues that did not exist does not warrant a bad review. This is truly the reason why online reviews are extremely biased. You are upset because we would not drop the price. We worked all day on getting you approved for a loan. We literally spent 4 hours calling banks to get you approved and because you could not afford the payment which we did tell you over the phone, you are going to leave a fake bad review. Karma is real. Best of luck. Less ...

Hi Andrew. Please try to understand that we are way understaffed because of the pandemic. The salesperson originally said he would get you the pictures, however he did not realize the truck was still in the re-conditioning phase. When he did realize it, he let you know that he would get you photos as soon as it was ready. We use outside shops for our service and they are also understaffed because all dealerships have opened back up and we are all trying to get our vehicles on the lot at the same time. We are trying our best to get our customers the information they request in a timely matter a

Hi Andrew. Please try to understand that we are way understaffed because of the pandemic. The salesperson originally said he would get you the pictures, however he did not realize the truck was still in the re-conditioning phase. When he did realize it, he let you know that he would get you photos as soon as it was ready. We use outside shops for our service and they are also understaffed because all dealerships have opened back up and we are all trying to get our vehicles on the lot at the same time. We are trying our best to get our customers the information they request in a timely matter and you can contact me personally at 571-212-3177 and I will take the photos for you myself. I will also offer you a $500 discount to make up for your time. We are not purposely trying to avoid you since we only get paid if we sell our vehicles. Please send me a text message with your information and I will personally take photos for you. Our sincere apologies and I hope you reach out to me so I can personally assist you. Christopher Gabage, Owner. Less ...

Thank you so much for the 5 star review. We strive to deliver exceptional customer service and quality pre-owned vehicles!

Thanks so much Ireland. We are so happy you came back to purchase the Traverse. You and your children will be riding nicely with all that room! Jorge is one of our best and most patient salesmen and I am glad he gave you a few days to think about your options and you decided to give Car City your business. We cherish all our customers and you are now part of the Car City family. Congrats!!!

Please accept our most sincere apology. We were only allowed to have a few people working at a time and with a lot of people out of work and a lot of places closed, we have a lot more people than usual coming to look at our vehicles. Please understand that we, as with all dealerships must abide by the law. With a lot more people staying home, we have a lot more online shoppers who are asking us a lot of questions. If you read our Google Reviews, you will see we do an excellent job overall. However, we are only allowed to have a skeleton staff right now and we have 150% more customers than usua

Please accept our most sincere apology. We were only allowed to have a few people working at a time and with a lot of people out of work and a lot of places closed, we have a lot more people than usual coming to look at our vehicles. Please understand that we, as with all dealerships must abide by the law. With a lot more people staying home, we have a lot more online shoppers who are asking us a lot of questions. If you read our Google Reviews, you will see we do an excellent job overall. However, we are only allowed to have a skeleton staff right now and we have 150% more customers than usual and we are trying our best to answer everyone's questions as soon as possible. We have less staff and a lot more questions, so please accept our apology that we are way understaffed while trying to keep up with an increased demand. Instead of closing during the pandemic, we chose to come to work each and everyday. We are a small business and we must protect ourselves as well as our customers and therefore we are understaffed right now. Please call me directly and I would be happy to assist you myself. Sincerely, Christopher Gabage Owner, Car City. 540-681-2128 Option 3 Less ...

Please understand that we, as with all dealerships must abide by the law and are only allowed to have a few people working at a time. We would never purposely try to deceive, however we are behind right now in getting our vehicles read for sale because of the skeleton staff we had from March until the middle of May. With a lot more people staying home, we have a lot more online shoppers who are asking us a lot of questions. If you read our Google Reviews, you will see we do an excellent job overall. However, we are only allowed to have a skeleton staff right now and we have 150% more customers

Please understand that we, as with all dealerships must abide by the law and are only allowed to have a few people working at a time. We would never purposely try to deceive, however we are behind right now in getting our vehicles read for sale because of the skeleton staff we had from March until the middle of May. With a lot more people staying home, we have a lot more online shoppers who are asking us a lot of questions. If you read our Google Reviews, you will see we do an excellent job overall. However, we are only allowed to have a skeleton staff right now and we have 150% more customers than usual and we are trying our best to answer everyone's questions as soon as possible. We have less staff and a lot more questions, so please accept our apology that we are way understaffed while trying to keep up with an increased demand. Instead of closing during the pandemic, we chose to come to work each and everyday. We are a small business and we must protect ourselves as well as our customers and therefore we are understaffed right now. Please call me directly and I would be happy to assist you myself. Sincerely, Christopher Gabage Owner, Car City. 540-681-2128 Option 3 Less ...

Please understand that we, as with all dealerships must abide by the law. With a lot more people staying home, we have a lot more online shoppers who are asking us a lot of questions. If you read our Google Reviews, you will see we do an excellent job overall. However, we are only allowed to have a skeleton staff right now and we have 150% more customers than usual and we are trying our best to answer everyone's questions as soon as possible. We have less staff and a lot more questions, so please accept our apology that we are way understaffed while trying to keep up with an increased demand.

Please understand that we, as with all dealerships must abide by the law. With a lot more people staying home, we have a lot more online shoppers who are asking us a lot of questions. If you read our Google Reviews, you will see we do an excellent job overall. However, we are only allowed to have a skeleton staff right now and we have 150% more customers than usual and we are trying our best to answer everyone's questions as soon as possible. We have less staff and a lot more questions, so please accept our apology that we are way understaffed while trying to keep up with an increased demand. Instead of closing during the pandemic, we chose to come to work each and everyday. We are a small business and we must protect ourselves as well as our customers and therefore we are understaffed right now. Please call me directly and I would be happy to assist you myself. Sincerely, Christopher Gabage Owner, Car City. 540-681-2128 Option 3 Less ...

We feel it is extremely unfair to give a 2 star review because we asked you to come see the vehicle after we answered all your questions but we would not negotiate over the phone. We asked you, as we do all potential customers, at least first come in and drive and see the vehicle before we work out a final price. If we were selling brand new cars, we could surely work out a price because all new cars are basically the same. A brand new Ford Fusion SE is the same at every Ford Dealership. Used cars is about condition and we feel it is extremely important and reasonable for a customer to actuall

We feel it is extremely unfair to give a 2 star review because we asked you to come see the vehicle after we answered all your questions but we would not negotiate over the phone. We asked you, as we do all potential customers, at least first come in and drive and see the vehicle before we work out a final price. If we were selling brand new cars, we could surely work out a price because all new cars are basically the same. A brand new Ford Fusion SE is the same at every Ford Dealership. Used cars is about condition and we feel it is extremely important and reasonable for a customer to actually see the condition of the vehicle they are interested in buying before committing to a price. We did communicate with you on the 2006 Toyota 4Runner, however everything stopped when we explained that we do not negotiate over the phone. You kept asking us for thousands of dollars off a $7,000 vehicle that was already priced 30% below market value. We are not sure why any dealer would not want cash as you are implying. The only time we stopped communicating was when we explained we would not be able to discount the vehicle and that does not make us the bad guy. That makes us the honest guy. We will take 2 star reviews if that is the penalty for being upfront and honest. As we have told you many times, please feel free to schedule an appointment if you would like to test drive the vehicle and work out a final price. Either way, Car City thank you for giving us the opportunity to earn your business. Less ...

We truly appreciate when a customer takes the time out of their day to let the world know about their great experience with Car City. We have customer appreciation cookouts during the summer and we would be honored to have you and your family attend. Please check our Facebook page to see the dates. We want you to come to as many as you can, so please stop by for some complimentary food & Fun all summer long. Thanks again for trusting Car City. We truly mean that!

Thank you so much Daniel. You were great to work with and we are so happy for you and your family. In a time where there is a lot of anxiety and stress over the pandemic, we truly appreciate you trusting Car City to get you in a great vehicle at a payment you can afford. We look forward to seeing you this summer at once of our many customer appreciation cookouts. Please pay attention to our Facebook page to find out the dates and please do not hesitate to call us if you need anything else. We believe in taking care of our customers before, during and after the sale. Thanks again!

Hi Carla. Please accept my most sincere apology. The Highlander you are referencing had what are called stock photos. They are not real pictures of the vehicle and are actually just there as a guide to show the basic look of the vehicle. When dealerships get a vehicle in and the vehicle is not detailed or considered photo ready, our advertising systems will put in stock photos automatically. I can surely understand your frustration and appreciate your passion in being upset, however I would like to only defend that the Highlander that you did come to see was actually only not detailed and was

Hi Carla. Please accept my most sincere apology. The Highlander you are referencing had what are called stock photos. They are not real pictures of the vehicle and are actually just there as a guide to show the basic look of the vehicle. When dealerships get a vehicle in and the vehicle is not detailed or considered photo ready, our advertising systems will put in stock photos automatically. I can surely understand your frustration and appreciate your passion in being upset, however I would like to only defend that the Highlander that you did come to see was actually only not detailed and was not actually in the condition you described. I am sure you may have felt at the time it was not as good as the perfect stock pictures online and understandably your disappointment is being expressed in your review, it is in actuality a good condition 17 year old Highlander which has now been detailed and is in very good mechanical and physical condition. I would be happy to take photos of the vehicle now and either text or email them to you so you can decide if you are willing to reconsider possibly purchasing the Highlander. If you like the photos I send, I will work out the pricing with you and deliver the vehicle along with the paperwork to your door. Because of this error, I have stopped vehicles from going online before the actual photos are ready and therefore our system will not put any stock photos automatically online. Even if you do not take me up on my offer, I would like to reimburse you for the money you spent on gas and I would like to also give you a gift certificate of your choice to make up for your time. I hope you can understand how this happened and that it was not our intention to have you believe the stock pictures online were of the actual vehicle. My wrong assumption in allowing these pictures to go online was that I mistakenly believed that it would be easy for our customers to tell that the pictures were stock photos and not the actual vehicle and for that I truly apologize and I have changed my business model because of this mistake. Please call me directly at 540-737-8101 so I can make arrangements to reimburse you for gas and to get you your gift card of choice and please accept my sincere apology. Please think about giving Car City another chance to earn your business and I will make it well worth your while. Sincerely, Christopher Gabage, Owner. Less ...

Angela, please accept our most sincere apology that we failed to meet our level of customer service expectation. I would like to have the vehicle delivered to you as a show of good faith and nothing will change as far as the payment you agreed to on Saturday Night. I do know Saturday nights on occasion can be a huge challenge with a showroom full of people waiting to buy their vehicles. I thought we were going out of our way when we scheduled a private appointment for you for the next day as you mention above when you stated "I was going back". Can you please call me personally so I

Angela, please accept our most sincere apology that we failed to meet our level of customer service expectation. I would like to have the vehicle delivered to you as a show of good faith and nothing will change as far as the payment you agreed to on Saturday Night. I do know Saturday nights on occasion can be a huge challenge with a showroom full of people waiting to buy their vehicles. I thought we were going out of our way when we scheduled a private appointment for you for the next day as you mention above when you stated "I was going back". Can you please call me personally so I can find out what happened when you stated we delayed things. Please call me personally so I can find out what happened and so I can fix it so it does not happen again. We have no idea what happened after you said Sunday afternoon that you were on your way and you never showed up. We close at 5 pm on Sunday and we offered to wait for you to show up until whatever time worked for you Sunday night, however an hour after you said you were on your way you would not answer your phone or answer our texts simply asking if you changed you mind then please let us know. We spoke you around 1 pm Sunday to confirm you were coming and you said you would be here within a couple hours. I am also very curious what happened when you stated in your review that we were charging you for repairs? I spoke to you personally Saturday Night when I asked if it would be better for you if we schedule a private appointment on Sunday since your children were getting antsy and you seemed happy with that suggestion. We offered to pay for your gas to come back the next day as well. I am not sure why you did not show up after making the appointment, saying you were leaving and we had the Edge waiting and ready for you. We have no repairs we want you to pay for and the deal we offered you will still stand since the vehicle is still here. I can surely understand being frustrated from waiting on Saturday Night with children who do not want to be there and I apologize we were so busy. It may have seemed like 4 hours, however you arrived around 6 pm and left at 8 pm. I know you said there was a lot of traffic when you checked your google maps on Sunday afternoon and it seems that you are upset about having to wait Saturday Night and then being in traffic on Sunday, so I can surely understand if you decided to turn around. I would be very happy to make it up to you and we will deliver the vehicle to your driveway along with all the paperwork if you so desire. We will honor the payment that we quoted you and the down payment amount. Please let us know if this would be acceptable to you and if so, what day and time of the week would you like us to come. Please call the Doctor to make arrangements and please accept our most sincere apology. Please also call me directly at 540-681-2128 option 3. Less ...

Hi Larry. We sincerely apologize about selling the vehicle you were interested in prior to you being able to come in. With all due respect, if the vehicle was being used as bait to get people to come in then we would not have been upfront and honest that it was sold. We do not do that to our customers and that is why we were 100% honest with you. Doesn't that deserve commendation of 4 or 5 stars?  Most dealers will not disclose a vehicle is sold and they will get you to come in. Once you get to the dealership, they inform you of the bad news and try to switch you to another vehicle. That would

Hi Larry. We sincerely apologize about selling the vehicle you were interested in prior to you being able to come in. With all due respect, if the vehicle was being used as bait to get people to come in then we would not have been upfront and honest that it was sold. We do not do that to our customers and that is why we were 100% honest with you. Doesn't that deserve commendation of 4 or 5 stars?  Most dealers will not disclose a vehicle is sold and they will get you to come in. Once you get to the dealership, they inform you of the bad news and try to switch you to another vehicle. That would surely be a bait and switch. However, we answer all our customers as soon as possible and when the phones ring our sales people race to answer them. Hasan is the internet manager and he also makes sure all leads are handled and all customers receive the answers they want prior to coming in. That is actually his main job and it sounds to me as if he did it. Again, I can surely understand you being upset we sold a vehicle prior to you coming in, however I truly believe we did the right thing in telling you it was sold prior to you coming and for that I feel we deserve high marks. I would be more than happy to get you a similar vehicle to whatever the one is that you were looking at and I will do it for my exact cost, thus not making a single penny off of you in order to assist in what it seems you are truly upset about, us selling the car before you were able to come in. Please reach out to me directly and I will be more than happy to find you the vehicle of your choice and sell it to you for my exact cost. Call me at 540-681-2128 option 3. Sincerely, Christopher Gabage Less ...

Thank you Ricky. We truly appreciate our customers and truly appreciate the 5 star review. In a world where we people can have a tendency to want to report the bad very quickly, it is refreshing to hear the good. Thanks so much Ricky and please us know if there is anything else we can do to assist you in your search for a new vehicle!

Thank you Bob. Not sure if this is the Bob that bought the F-150, but either way we appreciate the 5 star review. We strive to give each customer the "red carpet treatment" because each on of our customers deserves it! Thanks Bob!

Thank you for the great review. I am glad you had a very good experience at Car City. We aim to give our customers 100% great customer service all the time and truly appreciate customers giving us the privilege to earn their business. Please let me know if there is anything we could have done to make your experience better!  We are always striving to improve know matter how good we believe we are. Our customers complete satisfaction is priority number 1 and I am glad to see we were able to achieve that goal with you Mike.

We apologize a car sold that you were looking at prior to you being able to come in. I know it can be upsetting when you miss out on one of our great deals on one of our great vehicles. I would be more than happy to get whatever type of vehicle you are looking for. Please call me directly at 540-681-2128 Option 3 and I give me the details of the vehicle you are interested in with your top 3 color choices. We do this all the time with customers. We are a high volume dealership in a highly populated area so vehicles get sold here everyday. If you see something else on our lot, please call us and

We apologize a car sold that you were looking at prior to you being able to come in. I know it can be upsetting when you miss out on one of our great deals on one of our great vehicles. I would be more than happy to get whatever type of vehicle you are looking for. Please call me directly at 540-681-2128 Option 3 and I give me the details of the vehicle you are interested in with your top 3 color choices. We do this all the time with customers. We are a high volume dealership in a highly populated area so vehicles get sold here everyday. If you see something else on our lot, please call us and we will hold it while you are on your way here. I will also work out a special price since you missed out on the other vehicle you were interested in. Sincerely, Christopher Gabage, Owner Car City! Less ...

Thank you for the 4 star review. We do our very best to treat every customer the same and cherish everyone giving Car City the opportunity to earn their business. Thanks so much!

Thank you so much for your 5 star review. This is the level of customer service we strive for with every person who gives us the privilege of their business. Car City goes above and beyond for every single customer and cherishes the opportunity to earn every customers business not only for the car they are buying but for all future car buying needs. Thanks so much!

Thank you for the 5 Star Review Nancy. Car City has a true interest in bettering the reputation of the car sales industry. As long as you purchased a good, reliable, safe car that was in your budget than Car City is very happy for you. Hopefully next time your vehicle purchase needs arise you will consider Car City before you make your final decision. Happy Driving Nancy and Thank You again!

Car City strives in responding to customers in a quick and efficient way. We do our very best to give customers all the information we have at hand to make the most informed decision they are able to make. We are not only looking to sell you a car now, we are looking to sell you all your vehicles in the future and we hope you will recommend Car City to all your friends and family. Thanks so much!

Megan- Car City is 100% transparent in our pricing and there are many reasons why a vehicle price might go up including changes in the market, extra service work we had perform on the vehicle to have it meet Car City’s high standards and many more reasons. We are not a dealer that will put a fake low price online and then when you get to the dealership, try to sell you on hidden fees. Our online price is our price and we want to be honest and upfront before a customer comes in about what the price of our vehicles truly are. We have an automated system that adjusts our prices according to

Megan- Car City is 100% transparent in our pricing and there are many reasons why a vehicle price might go up including changes in the market, extra service work we had perform on the vehicle to have it meet Car City’s high standards and many more reasons. We are not a dealer that will put a fake low price online and then when you get to the dealership, try to sell you on hidden fees. Our online price is our price and we want to be honest and upfront before a customer comes in about what the price of our vehicles truly are. We have an automated system that adjusts our prices according to supply and demand on each vehicle. If we raised the price online before you traveled to our store, please feel free to call us and ask why the price went up and I will honor the price the vehicle was when you first saw it. We consider us a customer service store that happens to sell great vehicles so your happiness is our priority! If you see another vehicle at Car City that you like, please call me directly at 540-681-2128 options 3 and I will work out a special deal for you. You have my word! Sincerely, Christopher Gabage, Owner Car City Less ...

Robin, please call me directly to go over your experience at Car City. My name is Christopher Gabage and my phone number is 540-737-8101. Car City does not allow our sales people to give anything but 100% great customer service and your words are very important for me to hear so I can correct this very important issue. As you can see from most of our reviews, overall we give great customer service, great vehicles at great prices. Please call me asap so I can hear exactly what happened and use it as a teaching tool for my staff. I would be happy to get you the vehicle of your choosing at dealer

Robin, please call me directly to go over your experience at Car City. My name is Christopher Gabage and my phone number is 540-737-8101. Car City does not allow our sales people to give anything but 100% great customer service and your words are very important for me to hear so I can correct this very important issue. As you can see from most of our reviews, overall we give great customer service, great vehicles at great prices. Please call me asap so I can hear exactly what happened and use it as a teaching tool for my staff. I would be happy to get you the vehicle of your choosing at dealership cost. Please call me. Less ...

I just spoke with this customer and he said he must have put in the review on the wrong dealership and then hung up on me. He said he put in a lot of leads for similar cars and it was Auto City that he went to and the car was not there, not Car City. This is unacceptable on every level. We did ZERO wrong and the customer hung up on me when I asked him if he would please take down the review since it is not on the correct dealership. This customer did put in a lead on a Subaru at our store but he did not come to our store ever! We are an honest Mom & Pop store and our reviews should be hone

I just spoke with this customer and he said he must have put in the review on the wrong dealership and then hung up on me. He said he put in a lot of leads for similar cars and it was Auto City that he went to and the car was not there, not Car City. This is unacceptable on every level. We did ZERO wrong and the customer hung up on me when I asked him if he would please take down the review since it is not on the correct dealership. This customer did put in a lead on a Subaru at our store but he did not come to our store ever! We are an honest Mom & Pop store and our reviews should be honest and fair. I have no problem admitting if we make a mistake and apologizing for it both publicly and on the phone privately. However, when I call the customer and he admits leaving a review on the wrong store and hangs up on me and then I call him back and he does it again, this is completely unacceptable and this review should be deleted. Please call me at 571-212-3177 if any customers have ANY issues with Car City. Sincerely, Christopher Gabage, Owner Less ...

Thank you so much for the 5 star review. These simple reviews makes all the hard work and dedication to giving great service and selling great vehicles worth it. Car City believes we are a customer service company that happens to sell great cars too. Customer services is our number one priority with selling quality vehicles as an equal number one priority as well. Thanks so much!

Thank you so much for the 5 star review. These simple reviews makes all the hard work and dedication to giving great service and selling great vehicles worth it. Car City believes we are a customer service company that happens to sell great cars too. Customer services is our number one priority with selling quality vehicles as an equal number one priority as well. Thanks so much!

Stormy is a disgruntled employee who worked for me for 3 days! I will not disparage him as it is not in my character to do so. I will give any customer $250 off any car they purchase from me if they mention this review and come in to Car City and purchase a car as long as you ask for Christopher Gabage and you mention this review before agreeing to a final price. This is a sad world when a "salesperson" can leave a fake review to hurt a true Mom and Pop store that actually does help a lot of people in the community get a good car regardless of their credit situation. My wife and I ha

Stormy is a disgruntled employee who worked for me for 3 days! I will not disparage him as it is not in my character to do so. I will give any customer $250 off any car they purchase from me if they mention this review and come in to Car City and purchase a car as long as you ask for Christopher Gabage and you mention this review before agreeing to a final price. This is a sad world when a "salesperson" can leave a fake review to hurt a true Mom and Pop store that actually does help a lot of people in the community get a good car regardless of their credit situation. My wife and I have actually taken losses on vehicles to help needy people get a decent vehicle. I feel sorry for this young man who feels he needs to hurt a small store so he can try and get more customers at whatever dealership he is working at right down the street from Car City. This says a lot about this persons character and if you go to one of the local dealerships in Fredericksburg and see a sales person named Stormy you will see I am the one being completely honest. Online reviews are for honest people sharing their good and bad experiences at businesses. Online reviews are not there to wrongfully disparage a competitor for financial gain or to get revenge on a former employer. I ask anyone who reads this to please see Christopher Gabage at Car City and you will be treated with the utmost respect and dignity because I cherish every person who gives me the honor of selling them a car. Less ...

Thank you so much for the positive review! Car City is a true Mom and Pop Store and we pride ourselves in getting quality vehicles for everyone who gives us the honor of their business. We fully understand that you are a customer before, during and ESPECIALLY after the sale! Thanks again!

Thank you so much for the positive review! Car City is a true Mom and Pop Store and we pride ourselves in getting quality vehicles for everyone who gives us the honor of their business. We fully understand that you are a customer before, during and ESPECIALLY after the sale! Thanks again!

Thank you so much for the positive review! Car City is a true Mom and Pop Store and we pride ourselves in getting quality vehicles for everyone who gives us the honor of their business. We fully understand that you are a customer before, during and ESPECIALLY after the sale! Thanks again!

There's some truth to this review, however this is only a small portion of our customers who need "Tons of Cash Down". If you're trying to buy a $15,000 car with only $500 down & you have some major challenges with your credit, there's no dealership who's going to take that chance. I'm completely honest & will tell you not everyone will be approved on every car. We do have 100% approval for every customer but it's not on every car. If you're reasonable & need a car & you have a small downpayment, we will gladly work with you to get you into a quality pre-owned vehicle

There's some truth to this review, however this is only a small portion of our customers who need "Tons of Cash Down". If you're trying to buy a $15,000 car with only $500 down & you have some major challenges with your credit, there's no dealership who's going to take that chance. I'm completely honest & will tell you not everyone will be approved on every car. We do have 100% approval for every customer but it's not on every car. If you're reasonable & need a car & you have a small downpayment, we will gladly work with you to get you into a quality pre-owned vehicle that fits your budget & needs. Please see the Owner Christopher Gabage & I will assist anyone that's in a difficult life situation & needs an inexpensive reliable car with little down payment. Less ...

Thank you so much for the positive review! Car City is a true Mom and Pop Store and we pride ourselves in getting quality vehicles for everyone who gives us the honor of their business. We fully understand that you are a customer before, during and ESPECIALLY after the sale! Thanks again!

Thank you so much for the positive review! Car City is a true Mom and Pop Store and we pride ourselves in getting quality vehicles for everyone who gives us the honor of their business. We fully understand that you are a customer before, during and ESPECIALLY after the sale! Thanks again!