Car City Wholesale Shawnee

Thank you for your feedback and for taking the time to leave a review. We take feedback seriously, but it’s important to clarify what actually occurred. You let us know you had two trades (Audi and Mercedes) after test-driving a vehicle here, and you requested values for both vehicles without either vehicle present at the time. We provided preliminary estimates and supplied third-party comparisons (CarMax and Carvana) so you could see multiple offers. Because both vehicles had higher mileage and had not been inspected, we explained that final trade values could only be determined after s

Thank you for your feedback and for taking the time to leave a review. We take feedback seriously, but it’s important to clarify what actually occurred. You let us know you had two trades (Audi and Mercedes) after test-driving a vehicle here, and you requested values for both vehicles without either vehicle present at the time. We provided preliminary estimates and supplied third-party comparisons (CarMax and Carvana) so you could see multiple offers. Because both vehicles had higher mileage and had not been inspected, we explained that final trade values could only be determined after seeing them in person, as none of your vehicles were present.

You stated you would bring the vehicles in for evaluation that night, but you did not. Afterward, you asked us to increase the estimates (The Extra Mile) without our being able to see either vehicle, which isn’t something any reputable dealership can responsibly do. Accurate trade values require physical verification of condition, equipment, and market factors. As the buyers of your vehicles, we needed to ensure everything was in good working order. We did not refuse any increase that you requested above the trade ranges you were given and agreed were fair by us or the third party buying centers.  We just needed to verify the condition in order to increase any sight unseen estimates given.

We’re always willing to go the extra mile for our customers, and that includes being transparent and realistic. Our offer to evaluate your vehicles in person still stands if you’d like. Less ...

Tom, thank you so much for your review.  We sincerely appreciate it.  

Thank you for sharing your experience. We want to clarify what occurred. A deposit was mistakenly accepted on a vehicle that had already been sold, and that was our error. As soon as it was identified, Ivan contacted you within minutes, apologized, and refunded the deposit immediately.

We understand how disappointing it was to miss out on a vehicle you were excited about, especially one priced as competitively as that unit. While this situation should not have happened, it was addressed promptly and transparently once discovered.

We appreciate the opportunity you gave us and regret the f

Thank you for sharing your experience. We want to clarify what occurred. A deposit was mistakenly accepted on a vehicle that had already been sold, and that was our error. As soon as it was identified, Ivan contacted you within minutes, apologized, and refunded the deposit immediately.

We understand how disappointing it was to miss out on a vehicle you were excited about, especially one priced as competitively as that unit. While this situation should not have happened, it was addressed promptly and transparently once discovered.

We appreciate the opportunity you gave us and regret the frustration this caused. Less ...

Thank you for the review. We are glad to hear things are going well so far. If you need anything at all, we are here to help.

Thank you for your review. We’re glad you had a positive experience with our team, even though you didn’t end up purchasing. We appreciate your feedback and hope to have the opportunity to work with you again in the future.

Thank you for your review! We’re glad to hear you had a positive experience with our team. We work hard to make sure people feel welcomed and cared for, and we appreciate you choosing Car City Wholesale!

Thank you for the review! We appreciate you taking the time to share your experience. If there’s anything more we can do for you, we’re here to help.

Thank you for trusting us with your first online car purchase! We’re glad our team provided great communication and a smooth process from start to finish. We appreciate your understanding about normal wear on a pre-owned vehicle and your recommendation means a lot to us. Enjoy your new car!

Thank you for your kind words! We’re glad our team was able to assist you and provide a great experience. We truly appreciate your feedback and look forward to serving you again!

Thank you for the review! We’re glad our team responded quickly and answered all your questions. We appreciate your feedback and look forward to helping you again in the future!

Thank you for your feedback! We’re glad our team was courteous and respectful. We look forward to helping you find the perfect vehicle that fits your needs!

Brandi,  we’re sorry to hear about your experience. However, we want to make sure this review is for the correct dealership, as we often get confused with a nearby store named Car City, located in Olathe, KS.  We are Car City Wholesale, located in Shawnee, KS  Please confirm the name of the salesperson you worked with. That will help us verify and assist you properly.  If this review was left for us by mistake, we kindly ask that you remove it.  If this was with us, we’d be happy to look into it further. Please feel free to contact us directly at 913-295-9300

Sherry, thank you for taking the time to leave a review! We’re glad to hear that you had a positive experience with our salesperson. We always strive to offer friendly and helpful service to our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!

Ree, We sincerely appreciate the great review!

We sincerely appreciate the great review!

Janelle, thank you very much for the great review!

Ross, thank you so much for the kind words! We're thrilled to hear you had a positive experience with our team over the phone. We look forward to the opportunity to work with you again in the future!

Arturo, thank you very much for the great review!

Thanks for the great review! We’re glad you had an awesome experience and truly appreciate your support!

Thanks for the great review! We’re glad you had an awesome experience and truly appreciate your support. Hope to see you again soon!

Jake, Thank you for the kind words! We're glad to hear you found our team accommodating and easy to work with. While we didn’t have the right fit this time, we’d love the opportunity to assist you in the future.

Thank you for the great feedback! We're glad to hear your experience was prompt and pleasant. We appreciate your support and hope to assist you again in the future!

Doug, Thank you for your feedback! While we're sorry we couldn't earn your business this time, we truly appreciate your kind words about our communication. Please don't hesitate to reach out if we can assist you in the future.

Sane, thank you for your feedback, and I’m sorry to hear about your experience. I understand your frustration with the trade-in offer. Given the vehicle’s age (2012) and mileage (197k), our team aimed to provide a fair valuation of $5500.00 based on market data. We’d love the opportunity to discuss this further and find a solution that works for you. Please feel free to reach out to us directly at 913-295-9300.

Ed, thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience. Our customers' satisfaction is our top priority, and we look forward to serving you again soon!

Thank you so much for the great review!

Thank you so much for your kind words!  We're thrilled to hear that you had a positive experience with our team and enjoyed the service.  Your support means a lot to us, and we look forward to serving you again soon!

Thank you very much for the great review.  Your feedback is appreciated!

Thank you for sharing your experience with us. We appreciate your feedback regarding the response time from our team. We strive to provide the best service possible, and we understand that conversations can sometimes feel brief, especially in a fast-paced environment like a car dealership.

Regarding your concerns about credit checks and down payment requirements, we aim to work with various financial institutions to help our customers find the best options based on their individual situations. We understand that these processes can be frustrating, and we are always looking for ways to impro

Thank you for sharing your experience with us. We appreciate your feedback regarding the response time from our team. We strive to provide the best service possible, and we understand that conversations can sometimes feel brief, especially in a fast-paced environment like a car dealership.

Regarding your concerns about credit checks and down payment requirements, we aim to work with various financial institutions to help our customers find the best options based on their individual situations. We understand that these processes can be frustrating, and we are always looking for ways to improve transparency and communication.

Your feedback is valuable, and we will take it into account as we work to enhance our services. If there’s anything further you’d like to discuss or if you have any other questions, please feel free to reach out directly. Thank you for your understanding and for considering us in your vehicle search. Less ...

Thank you so much for your kind words!  We're thrilled to hear that you experienced great response time and found all your questions answered.  Our team is dedicated to providing excellent service, and your feedback motivates us to keep going.  If you have any more questions or need assistance in the future, don't hesitate to reach out!

Thank you, Mary, for your kind words! We’re glad to hear that you found our team courteous, friendly, and direct. Your feedback means a great deal to us and motivates us to continue providing excellent service. If you have any further thoughts to share or if there’s anything else we can assist you with, please don’t hesitate to reach out.

Thank you for your feedback! We're happy to hear that you found us responsive. Our team always strives to provide prompt support and assistance, and we're pleased that it had a positive impact on your experience. If you need anything else, please don't hesitate to reach out. We appreciate your support!

Thank you for the nice review.  It's great to know our team members responded promptly to your inquiry.  Thanks again for the review!

Thank you so much for writing such a great review of our company! We're glad to hear you had a positive experience with our Car City Wholesale Team members. We greatly appreciate your repeat business and feedback!

Betsy, I read your text exchange with your sales rep and saw that he was as forthcoming as could be. He let you know that the vehicle you were interested in was a new arrival and scheduled to be inspected and go through the detail/service intake process. You had concerns about the CVT transmission and agreed you understood why it still needed to go through our intake process.  You set an appointment for Saturday, and someone purchased it on Friday. To ensure you were informed, we informed you that the vehicle had sold within hours of the transaction. Being transparent is the best policy, and w

Betsy, I read your text exchange with your sales rep and saw that he was as forthcoming as could be. He let you know that the vehicle you were interested in was a new arrival and scheduled to be inspected and go through the detail/service intake process. You had concerns about the CVT transmission and agreed you understood why it still needed to go through our intake process.  You set an appointment for Saturday, and someone purchased it on Friday. To ensure you were informed, we informed you that the vehicle had sold within hours of the transaction. Being transparent is the best policy, and we will continue to do so. We can not simply hold every vehicle that has an appointment without a deposit, as people often do not show up for their appointments.  We log and archive all our communication with our customers, so if you would like to call and discuss the matter further or have a copy of the correspondence, please reach out and let us know.  Thank you for your review.  We sincerely apologize you missed out on a vehicle you were interested in.  We hope you find a perfect vehicle that fits your needs.  

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Matt, we appreciate the review and are sorry it didn't work out this time.  We hope you find the vehicle you are looking for.  We will look forward to you possibly considering us in the future.

Thank you so much for the great review!

Lee, thank you for the review. We are glad to know you found a vehicle and appreciate your giving our company an opportunity.

Daniel, we appreciate the review and apologize that the vehicle you were interested in was sold. We hope you find the perfect vehicle!

We sincerely appreciate the great review!

Tom, we appreciate the great review!

Thank you so much for writing such a great review of our company! We're glad to hear you had a positive experience with our Car City Wholesale Team members. We greatly appreciate your repeat business and feedback!

Jordan, We sincerely appreciate the great review!  

Thank you very much for the great review!

Pamela, Thank you so much for writing such a great review of our company! It's great to know you had a positive experience with Molly and our Car City Wholesale Team members. And we are glad we ere able to assist your son.  Your repeat business and feedback are greatly appreciated!

Thank you for the great review!

Gary, Thank you so much for writing such a great review of our company! We are thrilled that you had a positive experience with our Car City Wholesale Team members and were happy with the customer service you received. Your business and feedback are greatly appreciated!

Thank you for the great review!

We appreciate the great review!

David, we appreciate your review!

Thank you for the nice review.  It's great to know our team members responded promptly to your inquiry.  Thanks again for the review!

Michael, Thank you so much for taking the time to write such a great review of our company! We are thrilled to hear that you had a positive experience with our Car City Wholesale Team members and that you were happy with the level of customer service you received. Your business and feedback is greatly appreciated!

Patricia, Thank you so much for taking the time to write such a great review of our company! We are thrilled to hear that you had a positive experience with our Car City Wholesale Team members and that you were happy with the level of customer service you received. Your business and feedback is greatly appreciated!

Thank you so much for taking the time to write such a great review of our company! We are thrilled to hear that you had a positive experience with our Car City Wholesale Team members and that you were happy with the level of customer service you received. Your business and feedback is greatly appreciated!

Lonnie, thank you for considering Car City Wholesale.  We hope you find that perfect car that matches all your needs.  Thanks again and we appreciated the opportunity!

Cameron, Thank you so much for taking the time to write such a great review of our company! We are thrilled to hear that you had a positive experience with our Car City Wholesale Team members and that you were happy with the level of customer service you received. Your business and feedback is greatly appreciated!

Elizabeth, Thank you so much for taking the time to write such a great review of our company! We are thrilled to hear that you had a positive experience with our Car City Wholesale Team members and that you were happy with the level of customer service you received. Your business and feedback is greatly appreciated!

Thank you for the great review.  I apologize we didn't have the vehicle you were looking for available for you.  We hope to have an opportunity to earn your business in the future.  Thanks again for the feedback and review!