Car City Inc

My conversation with dealership was great.

Very good customer service

Incredible vehicle for that price and the mileage

Prompt response

Contacted this dealer on the app here asking them if the price of the vehicle was negotiable and whether or not there was any warranty beyond the state minimum 15 days 500 miles. I explained it was hard for me to come in that I'm handicapped and have a heart condition and I wanted to find out some things before I made an hour drive to them. Got back a message saying just let us know when you want to come in for a test drive we'll have it all cleaned up and ready for you. I responded back with you didn't answer any of my questions so could you please address them there's some things I need to know before I make what is a difficult drive for me my vehicle that I have currently is way too small for me I developed a heart condition I'm very tall and I put on a lot of weight and my feet swell Waited a couple days they never responded sent him a message saying oh well I guess you're not interested in my business and he never responded, yet the vehicle is still for sale.

I haven't pursued this vehicle yet but the communication has been good.

Contacted me right away

Busy lot...lots of movement way to hectic of an environment. Not alot of people and it seemed only one salesperson. No movement on price Took car out for a test drive salesperson took my license and did not give it back I was halfway home before I discovered it was not with me. Like I said hectic place.

Nice people, but the price was high.

The manager Indian guy was so nice and was very helpful

The dealer was fine, no problems. The vehicle in question had too many miles.

I would highly recommend Car City.Yuriy was the best! No snags, and my car was delivered within 2 days of my purchase

Responded promptly

Very responsive and easy to talk to . Any questions were answered in a timely manner. A good experience .

They contacted me immediately after I showed interest. Unfortunately, I’m stuck with a leased vehicle for 9 more months,.

I drove to IL from WI to see a car. Dealer never said it wasn't ready, in fact, they blew my fone up to see if I was coming. It was a Lexux...no heat..terrible condition. Cracked dash among other things. Disgusting waste of time.

Willy is the best!!! He went the extra mile to make sure I got the car home!!! Ask for him you will not regret it!!!

Yuriy at Car City was very help and relational. We were happy with our purchase.

They were nice and helpful

Car was dirty, they told me it would be ready for me when I got there and it looked like it had been sitting there for quite some time. The tires were not in good condition either. Plus there was no place to park my car.

Great service. Professional and courteous. Great selection of cars.

Very responsive dealer. They provided lots of pics, a video, and a Carfax.

The dealer responded as I requested and expected, no more no less. Good follow-through.

The car we bought was in great shape and we’re very happy with it. Car City allowed us to go get the car inspected before purchasing. However, beware of additional fees. They barely budged on the list price, which I can understand. But then in addition to the normal fees and tax, they added a $500 fee because the car came from Indiana. Maybe that’s standard (he wanted to convince me it was), but it’s something buyers should ask about up front and left a bad taste, honestly.

Great so far

Responded right away that the car had been recently sold.

Excellent

Very courteous and knowledgeable. No high pressure

Great guys

Dealer got back to me quickly with all the info I needed.

Dealer insisted a vehicle was a top trim model. Said vehicle was missing several major options that came standard on the top trim model. When I brought this to their attention, they immediately stopped responding to me. They attempted to pass off a base model Miata as a Grand Touring.

No one ever came out to greet me , so I left

Amazing experience Amazing guys it was easy and smooth everything was fast and i got out with an amazing car and the guys was really nice and helpful

Friendly, and quickly responded with full information on vehicle I inquired about

This one is good I do like this one too

Excellent

This dealership is a nuisance to the community that prays on low income, uneducated individuals that lack financial resources and knowledge of product and process. Because I do not fall into the formentioned category I did not purchase their 3000 auto auction car; a car they probably paid 500 dollars for. I feel sorry for anyone going through financial difficulties that may be forced to deal with a "business" such as this one. Poor quality, overpriced vehicle that was altered prior to my arrival for a test drive. The geniuses cleared the on board computer as if that is the only way to know if the vehicle has major issues. A three minute test drive was all I was given but that's all it took to know the car is not up to par.

very satisfying...

gave all information of friday on trade in pics pic of title pic of odometer they said they would call with a value. Called Monday and the sold it without contacting me on Saturday not very professional

Honest, earnest, and hands above the table dealing. Very good listeners to what I was looking for and my purchasing needs. Only sad thing was the Jeep I was looking at sold before I could act. Next time I'm in the market, I'll call these guys first.

excellent dealership the car I was looking for was to big for my wife but the salesman was very helpful trying to accommodate us.

Great seller of clean and really nice used cars. Very professional staff and would highly recommend anyone to Car City Inc.

Quick, thorough response.

Quick response

Very nice and straight to the point played no games just wanted to help make the right choice and offered others in case

Communication was prompt and helpful

Good guy

Good service seller had nice service and actitud

This dealership is great at communication and has offered help with financing. The car is in a different city so I have to figure a way to.get it to me. I love this car

I had a good experience with this dealer. They answered all questions right away and were very friendly. The only problem I had is that they sold the car soon after I saw it. I was sad but found a 2014 for $900 less. So everything happens for a reason :-)

Nice truck

Prompt and easy to work with.

Very helpful and kind

I bought the car & didn't have to go visit the other 4 Honda's I was looking at. The Dealer worked with me to agree on a price. Drives Great , Even better gas mileage with this manuel transmission , all the bells & whistles I wanted and a few more. The passenger door latch was messed up right after I bought the car & they took it back & ordered the part & fixed it for me. Gave me a loaner to use while they fixed it. All's been good since. I would recommend my friends & family to Dmitry to buy a car, they back up what they sell. Thanks again Dmitry Cindy S.

They have a very friendly staff, and there was no pressure to purchase the car. No one even rode with us on the test drive. Very good experience.

Dealer responded in a timely fashion

Very quick response. Friendly contact, not pushy.

100% recommend them to anyone looking for a car. Was worth the trip into Illinois. They were extremely courteous car was exactly as advertised. They managed to give me the quickest experience of any dealership I've been too. It was a great experience even after working in dealerships in the past.

Dealer was pleasant to work with.

Working with the people here at car City Incorporated was awesome even more than the big dealerships. Their inventory was the best of the best this isn't your average "used car lot". Out of all the used car dealerships that you can go to this should be your first stop because it will also be your last stop because you're going to end up buying a car from these guys they're freaking awesome Thank you Vic and Dimitri for all your help !!

First of all the dealer never contacted me but I contacted them, went there bought the car but on the way home the car stopped on me twice and the passenger side window stopped working we rolled it down and then we couldn’t close it, we tried to call the dealer back but it was already closed for the day , so we went to an auto zone auto parts they checked the car and came to a conclusion that the alternator was not working so the next day we called the dealer we told them to replace the alternator or we were returning the car and they told us to return it but we had to pay the fees and that the window was fine when we took the car that we had to pay for it also, so they charged us $180 for the window and $180 returning fees so we payed $360 for a car that we never even made it home

Answered my questions

Great experience!worked with us even out of state.Even stayed late for us.Defently will work with them again.

They are honest

Dmitriy and I had a total understanding about the vehicle.Knowing what I know about my vehicle, I can make even better than what it is and for the price Car City is the best for the price I couldn't refuse.This vehicle is best and for the plans I have for it, Car City family would be pleased.

They responded promptly

I bought a Subaru Crosstrek from Car City. These guys were outstanding throughout the entire purchase process. They were so flexible and were never pushy at any point in the process. Hands down the best car buying experience I’ve ever had.

Very shady. 2 different carfax reports??! Asked for pictures, received extremely bad/blurry pics which means no one even looked at them before sending. Asked for better pictures/videos and was directed to a 20 second clip which showed me literally nothing. Probably better off going through a more honest dealer.

Nice people. They have a great set of cars.

There was no pressure, easy to deal with. And a fair price.

The person I contacted about my interest in this particular car answered every single question that I had,and even gave me helpful advice that would make my purchase easier. They’re Great!

Dmitriy from Car City has been very nice and has been corresponding with me by email. This vehicle is too far away for us to see in person, but we are very seriously considering purchasing the vehicle and having them ship it to us. Dmitriy has even offered to take the RAV4 to a nearby shop of our choice so that we can have the car checked out first by a mechanic. So far a great experience.

Pleasant car buying experience. From the moment I got to the lot, Dmitriy was able to quickly set me up with a test drive on the car I expressed interest in, and gave me the time I needed to consider the car. I believe I got a fair deal in a win-win situation. I came in with outside financing, but don't believe they would have tried any high pressure sales tactics even if I had pursued financing through Car City. On the day I finalized the deal, I worked with Kaspars who got me through the paperwork painlessly. I was initially hesitant about buying a car through a small used car dealership as opposed to a larger, brand-affiliated car dealership, but I'm happy I gave it a chance. I recommend working with Car City if a care you're interested in is on their lot.

Excellent from start to finish

Polite and professional.

Great help n great people! Made it work so I could get my first car

Exceptional Experience with Car City. They were very friendly and helpful. I bought the car without driving it only because I felt that they were being straight up with me. Car is being shipped. I I would use them again without a doubt. Brent

Got back to me very quickly

The guys were great to me. Bought a nice Sequoia and they made the deal easy. I drive almost 3 hours to get there and would do it again.

Lied to me saying the car never had an accident but in the carfax report there was 1 on the car and lied to me over the phone

Responded to my email in a timely manner

Good response

Fast responces

The vehicle turned out to be prior salvage. The dealership responded to my inquiry right away and let me know the vehicle was a prior salvage vehicle. I did not see the prior salvage listed in the add or I would not have contacted them

It is a smaller car dealership. With that being said, the issue with used cars is that you never know for sure if anything happened with the car, even if the car fax is clean. Unfortunately the dealers do not for sure. They were helpful, however the car was not satisfactory for me at least, it seemed that this specific car had an issue.

Very good dealer and people, no stress even I changed mind to buy another car (2010 Subaru Forester XT).

Fast response, willing to answer any questions

Great customer service from beginning. Easy to deal with and the quickest time EVER buying a vehicle. Thanks!

Great we bought BMW from this place. Very nice. Two owners you can trust this place

Wonderful experience! Dmitry was great to work with, and we would absolutely purchase a vehicle from them again.

Nice people

The guys were friendly and helpful, the car was as described over the phone with no surprises. The price was fair for the age and condition of the car. The car was clean and presented well, tires were near new and the brakes were in very good condition. It should be a very good car for the daughter and grand kids.

Not pushy at all, I really liked that. Was able to inspect car with no pressure.

Very helpful!!! Quick response

Great people to do business with. Yes, I bought the car.

Happy with my purchase.

Didn’t buy but great communication

Good guy. Nice car. I wanted a totally loaded car with all the upgraded options. I am still hunting for a 2008-2010 GL 450 as of April 8, 2018

Great people. Very nice cars. I would buy from them again

Very honest and upfront about everything. Things didn't work out but I appreciated their honesty.

Didn't buy from them, but they were courteous when I called and came in for test drive.

No hassle experience. Got in and out quickly.

Great people to work with. Amauri was the person I dealt with, he was very thorough and pleasant to work. I recommend them for your next purchase.

I purchased a 2004 Toyota 4Runner from Dmitriy and truly had an amazing experience. I live in Michigan and purchased the truck sight unseen. I had several questions for Dmitriy and he consistently fulfilled all of them. Not only that, but he did so almost immediately. Whenever I emailed, he responded within minutes...every time!!! I asked for several extra pictures concerned about rust in the wheel areas on the insides of each of the doors and had 16 new pics sent within 5 minutes. I wondered if the rear window dropped and while we were on the phone, he went out to the truck, started it and checked. He was flexible with price, asked his mechanic to check it over, and was polite, respectful and truly wanted me (the buyer) to be pleased with my purchase. I NEVER felt like I was being pushed or bamboozled in any way. Without the intent to stereotype, some dealers don't treat women like they know a great deal about cars, etc. and Dmitriy NEVER made me feel that way...refreshing. :) I am VERY pleased with my truck, with Dmitriy and Car City overall. I had my truck shipped to me and they worked with my shipper making sure all legal mumbo jumbo crossing state lines would be accurate. I would HIGHLY RECOMMEND CarCity in Palatine, IL to ANYONE and feel confident that you will have the same positive (so very rare with most dealerships) experience I had. While I am one to keep a vehicle for 15+ years, I would most definitely consider purchasing my next one through CarCity. :)

Great response

Purchased the vehicle. Good experience with the dealer. I was from out of town/state and so there are a few extra hoops to go through and they were willing to do that.

Really helpful and gave me all the information I needed.

Prompt response and excellent communication with this dealer.

Prompt response

Loved my experience. They were one of the few dealers willing to talk price over email instead of just trying to get me to come in. They also took additional pictures and answered all my questions. Very much a no pressure situation. They're very responsive too. I would highly recommend this dealer. I bought a great truck at a great price.

Great service and great people I bought a Mercedes from them they're very helpful to negotiate the price a make a customer happy and am happy with my new car.

Great people. Very honest and a nice vehicle. I came back a couple of days later to see about buying it, but someone else already had a deposit on it.

They answered my question quickly. I just didn't go to the dealer.

Responds fairly quick to messages.

Very good experience, the seller were so kind and I would really recommend this dealer to everyone,

Very responsive and helpful. Car was just not right for me.

Great car, great price thanks to an agreeable salesman.

Those Guys are great! Good customer service, honest-upfront dealers who get down to the business!! I'm in love with my 2006 Mercedes Benz S500!!!

Dimitriy & Kasper were great! I bought an awesome Toyota Sequoia. All negotiations were done over the phone and I got a great deal from these great guys. I highly recommend!

prompt quote when asked..

He answered my questions.

They don't inspect the cars before selling them. They will rip you off

Didn't want to talk just said fill out credit application .

Full of crap like most car dealers...say a car is in excellent condition,and i go all the way out there too see it,and they failed to mention it looked like somebody jumped on the hood of the car!! They post all these "nice"looking pics of the car online...beware people,you can only see what they want you to see..

Good

Claim they have no knowledge of what my trade in is worth. Tried to low ball me.

Great service in helping me find my dream car!

Vehicles in terrible shape

Friendly, no pressure sales staff.

He kept in touch via e-mails, but I found another car closer to home with less miles

Good response and information