Car City Auto Group

This is a dealership up in PA who tried to buy this car wholesale. Stop with the fake reviews . cargururs please look into this .

Thank you for your message. I sincerely apologize for the experience you had — that’s not the level of service we aim to provide. It’s incredibly frustrating at times but we require a deposit to hold a vehicle and take it off the market. This policy helps ensure fairness to all customers and prevents the vehicle from being sold to someone else while arrangements are being made. I know you are an out of state customer and wanted to make plans to come to purchase it. But some one came in earlier and purchased it since no deposit was taken.  We offered you a huge discount on any

Thank you for your message. I sincerely apologize for the experience you had — that’s not the level of service we aim to provide. It’s incredibly frustrating at times but we require a deposit to hold a vehicle and take it off the market. This policy helps ensure fairness to all customers and prevents the vehicle from being sold to someone else while arrangements are being made. I know you are an out of state customer and wanted to make plans to come to purchase it. But some one came in earlier and purchased it since no deposit was taken.  We offered you a huge discount on any other vehicle in our inventory to make things better. Offer still stands  
Please reach out to us if there is anything we can do! Thank you! Less ...

Thank you for your feedback. We appreciate the opportunity to clarify a few key points regarding your purchase:

1. The vehicle was sold as is, meaning that you acknowledged and accepted responsibility for any future repairs at the time of the sale.

2. Before purchasing, you personally inspected the vehicle using your own OBD diagnostic tools, and you proceeded with the sale after this inspection.

3. All fees, including document and dealer fees, were transparently discussed before signing any paperwork. There were absolutely no hidden charges.

4. When you contacted us about the issu

Thank you for your feedback. We appreciate the opportunity to clarify a few key points regarding your purchase:

1. The vehicle was sold as is, meaning that you acknowledged and accepted responsibility for any future repairs at the time of the sale.

2. Before purchasing, you personally inspected the vehicle using your own OBD diagnostic tools, and you proceeded with the sale after this inspection.

3. All fees, including document and dealer fees, were transparently discussed before signing any paperwork. There were absolutely no hidden charges.

4. When you contacted us about the issue, we immediately offered to buy the vehicle back at the price it was sold for. However, you declined our offer and chose to take the vehicle to your own mechanic for repairs instead, without notifying us or giving us a chance to assist.

Our goal is always to ensure customer satisfaction, and we're sorry to hear that you feel this way. We stand by our transparency and willingness to resolve concerns fairly. If you’d like to discuss this further, please feel free to reach out.

Thank you,
Car City Auto Group Less ...