Capistrano Valley Toyota

Excellent

Dealer experience is great .

Convenient , explaining clearly . But just one thing , I ask them (( my car was tuneup before the dealer sell this car to me , if not I will go to Toyota dealer to tuneup my car . They didn’t answer))

They responded right away by email.

Advertising price is great deal but they surprise you with adding other fees such as warranty accessories and other fees and they are not telling you until you see it on the contract purchase. do not trust their recent reviews check their older reviews. Do not trust what they tell you over the phone and sells man.

Very responsive! Car was ready to test drive when we arrived. Ended up buying elsewhere as this particular car sold

Fast and friendly.

Friendly staff

Everyone is very accomodating & knowledgeable! Collins is great , helps me a lot

Great service good prices.

Great customer service, very authentic and they moved through the process very quickly. Tyler was wonderful! We highly recommend him!

Really polite and professional willing to work with you in anyway they can help you

I received a quick response. The Rep was considerate and informed. A very good experience.

Everyone was very helpful and made sure I was satisfied with the car I like. I love Capistrano valley Toyota

Great car dealership. Incredibly helpful and kind. I bought the Highlander! Thanks guys!

I went in for a test drive. Diego was very nice. Thank you.

Great

We bought our Prius Prime XLE and had a great experience. Great follow up and friendly salesman...

Jim sales manager was doing his best to make a deal, they didn’t have the car I wanted that day , offered deals to pick a car in there lot which I didn’t , the car I wanted wasn’t there , but I appreciate there effort and would buy from them in the future

Excellent response from the manager.

Mark was responsive and attentive, great car but just expensive for the 4 trim and not a touring. If it were a touring I would have paid that premium! I purchased a car elsewhere but thank you for your efforts, good dealership albeit a little pricey.

easy experience purchasing the car

Dealer contacted me next day, but was sold before I could make it in.

Got the car from here. Miguel is a good guy. Onset and willing to make a deal. Sales experience was pretty good. Car looked clean but needed 2 new tires. They did change it and did some service but not all the manufacturers scheduled ones. Got a good price thanks to Miguel and memorial weekend. I had to work for it though Very polite and fast paperwork! I was out of there in 30min after they accept my offer. I would recommend it to a friend

Good experience

Excellent Dealership

Returned calls tried to make a deal was told we can't wait even though dealer has had car almost 2.5 months would not recommend!

Got a call right away and the gentleman left a nice message.

alright. a simple email that said " yes it's available; now what?" I never replied.

It was a good service... and a moderate process when you're purchase a car...they're honest all time, and very respectful. .. thanks for all..

I love my new Edge. The staff at the dealer were very helpfu and friendly. This was my fastest time ever purchasing a vehicle. Was in and out of there is less than 2 hours.

Classic bait and switch. After calling to confirm the details of the car (was is still there, is it CPO, etc.) I drove 2+ hours to test drive the car. It had a CPO sticker on the window, but when it came time for negotiations I was informed that the car was not CPO as advertised. They offered to make it CPO if I'd pay an additional $1,500. They tried to convince me that I was getting a great deal. I don't think paying 10% over advertised price was a good deal. After feeling cheated, I told them I was not interested in having the car CPO and was willing to pay their listed price for the car. Then rather then taking my additional $1,500 they tried to add in additional costs for features like an alarm I was told I had to pay for but it was never mentioned until I was about to writing my check. At that point I had enough so I walked away. Mind you this entire deceit was carried out by both the sales person and the manger, so it was not simply a sale person gone rouge. Would not recommend anyone go there to buy. There are too many quality cars offered by reputable dealerships on this site for anyone to have to deal with this.

car was sold and salesman had scheduled me to come and drive. He called me back to inform me of the sale. Didn't waste my time

Vehicle was overpriced. They did not respond to my 2nd email. I had asked them to keep an eye out for another Toyota for me since this one didn't work out and they never responded.

Responded quick, but not willing to negotiate even when vehicle was missing original parts and not certified.

The dealer sent a jibberish text inviting me for a test drive. Mispellings and everything.

they contacted me by phone and explained the vehicle is no longer available.

Good price, quick service, quality vehicle... only thing that rubbed me the wrong way was that the alarm system was 'rolled' into the price of the car. Turned out that was another $1000. I wish they were up front with me on that.

Vehicle was sold before I could get to dealership. Must have been a good deal.

I commend them for promptly responding to my inquiry. But I find their asking price of $8,000 w-a-y above comparables in the marketplace.

Responded but they did not want take my cash.

I bought the car only because of the price and condition, but they are very will try to sell you everything! warranties, alarms etc...

They were slow in responding and rude when they finally did call.