Calavan Kia West

Although I didn’t get this vehicle, My experience was top notch! Josh Lott was GREAT!

The vehicle listed on the ad is incorrect and when I spoke with the rep from the dealership, it almost sounded like that was set up by design. The listing ad states a 2014 Lexus IS F but it was really a Lexus IS350. I notified the salesperson I spoke with but he was rude and hung up on me shortly after I started to show my disinterest. I can't say for sure if this was an honest mistake or not, but it didn't feel that way. I'm sure I would've had a better experience if the listing was posted correctly, so I think I would give Calavan another shot in the future.

Very nice.

Was a little skeptical of buying a vehicle so far away from San Diego but Cedric at Kia was beyond helpful and even waited for my vehicle to be picked up at the dealership. The vehicle arrived to San Diego today and my gf couldn’t be happier

Purchased the car from them. Really impressed with this dealership. Not a bunch of high pressure to purchase all the additional items that deals like to sell They we profession, efficient, and everything you would hope a dealership would be Very transparent

Lists vehicles that aren’t available, very misleading in my opinion.

They are not open until 9 or on Sundays. During the week, open until 8pm. Called ahead and inquired. Salespeople were unresponsive and seemed uninterested in assisting. Told that the vehicle was unavailable to see it test until the following day. Listing car info was accurate, however the superficial issues with the vehicle were not listed. Took 3 visits to see and drive. Issues found with the vehicle were glazed over and not addressed.

They were very prompt in getting back to me. They were helpful, knowledgeable and courteous throughout the entire experience.

Great experience, my daughter is very happy with her car. Dealer was very helpful and accommodating to my schedule. I will definitely recommend to my friends and family.

Awesome experience working with these guys. They did everything thing that they could to get us in the vehicle we wanted.

They responded quickly but I ended up deciding on a different vehicle

Great overall experience throughout buying process.

They are very nice. Fast response.

I requested information on a car advertised online 3 times before someone followed up. They so graciously 'penciled me in,' for a test drive however the person that I made an appointment with didn't even show. When I arrived to drive the car, it was filthy and not even washed in preparation for the test drive. After driving the car, the games began when the first sales quote that I was presented was full of added fees that the sales person could not explain what the fees were or why they were being added. He simply said, 'well...it just simply is what it is.' In addition to the fees, the trade in value of my car they provided wasn't even close to the Kelly Blue Book value range and the sales manager would not even consider negotiating anything and could not be bothered to meet with me to discuss a deal. I was told 'it just simply isn't going to happen,' and they sent me on my way. Later that evening I received a follow up call from Kia where I shared my experience and I was told that someone from the dealership would reach out to me...which never happened. A day later I received a second request for feedback on the dealership in which I shared my experience and was told the GM would reach out to me...that too never happened. Seven days after my initial visit I reached out to my salesperson and asked if the car was still available and if there was any chance of negotiating a deal. He said yes they were ready and he came back to me with a price that was about $1,300 less than the original quote via the reduction/removal of those fees (mentioned above) that could not be explained to me earlier. Although the price had been reduced, I requested the sales person simply ask his sales manager if they would consider tinting the front two windows and/or replacing the tires (as they needed to be replaced.) The sales person said he would ask and follow back up with me and guess what...I never heard from him. The following day I called the dealership and was informed that my sales person literally quit that day. I requested to speak with a sales manager as I would like to follow up and make a deal. I was connected with Dennis and I have to say that I have NEVER been spoken to so rudely in all of my 39 years of life. Actual words from Dennis: "Quite frankly I hope you do not accept the deal we gave you...I would make more money if you didn't." "You either need to take this deal or find yourself another vehicle at another dealer." I have never met anyone in sales and service who treats their potential customers with as much disrespect and/or disregard as this dealership. Although it is a wonderful vehicle option for me, my search for a new car is ongoing as I cannot in good conscious give this dealership my business. WARNING: If you want to feel great about your car purchasing experience, this is not the dealership for you. However, if you enjoy being scolded and the thrill of playing the game...this just might be the perfect dealership for you. Just ask for Dennis…

Received a call, but didn't visit dealership.

Very nice folks responded quickly

The dealer was to check the specific model of the car and contact me with the details. They did not.

Complete waste of time and mileage on my car. The salesperson tried to argue me into accepting a below-average offer. I got up and left since my time was already wasted

Did not have the car we wanted.....offered an upgrade at a good price...only to come back and said they gave us the wrong price...$3000.00 more...could not work with them....we went to another dealer and got a good price for a KIA.

They had a attitude BC the price said one thing and they said another price and I told them let's come into an agreement BC the car is not worth 10,000.00 and they was so rude but it was their mistake..

They went all out for me and gave me great customer service. I would definitely recommend them

I asked for a Carfax. Because I have a very busy schedule.They email me that they were waiting for me to come in. I emailed back that I didn't have the time to come in and for the report again. Then NEVER HEARD BACK!!!!!

This dealership seemed very uninterested to sell me a vehicle! I started out looking at a new vehicle but price was too high. I then asked to see a used vehicle and the manager didn't show me or price a vehicle. The manager told me my asking price was too low. I will likely never go back to Kia Thornton road!

It was a helpful meeting to choose a car.

Contacted me right away. Nice people

Thinking I was buying new car for the price but tried to give a used one terrible experience

there was no experience. dealer has no respect for consumer,really liked what I saw online but to no avail.if I could give a minus 10 rating I would

Responded too quickly. They called immediately, but didn't know that the car I was asking about had already been sold.

Receptionist did not respond as promised, sales described leather interior as "leatherette", finance argued about $1000 Uber discount that was on Kia website, I made multiple attempts to purchase Ex, Matt stated he wanted to earn my business, sent wife to close a deal,Matt quoted 14.5% finance Rate! Ended buying 2 Ex's loaded at great deals at 4.5% ELSEWHERE. Really wanted to buy at Thornton Kia, much closer to house. Hope their service experience is better than our sales experience.

Their car prep cost was over $1,100. Will not use again.