CMA's Rocky Mount Toyota

The overall team were supportive and friendly.

I ended up purchasing a challenger instead of this Chrysler which is nice by the way. My dealer was pretty cool ,professional and relatable.

Don’t bother with trying to trade in, will have you sit for couple hours just to hit you with an embarrassingly low offer. Other than that great prices, and our salesman Brian was pretty cool, and helpful. Would recommend if you were buying with out a trade.

Prompt response.

I liked the specialized video

This dealer was very helpful and responded very quickly

Dealer was great. Got a lifetime warranty and a great car. My sales representative Jackie Burke was very responsive and she made the whole experience exceptional.

The salesman reached out via text as well as video email great professionalism

I inquired about this vehicle and I was sent a personal video message from one of the staff members who actually took the time to create a video of the vehicle that I inquired about. I personally like the added touch of saying my name. If they wanted to sell the vehicle to me, they are going about it in all the right ways. Any contact I have had with this establishment has been nothing but plus and and I've been buzzing about it to everyone I come in contact with. They come highly recommended.

Great and bought the truck

Very responsive for a friendly people maybe in the future I can purchase something from them GM very very respectful salesperson sales lady I would rate it at 10

Was polite and encouraging.

They were very professional contact me in the same day with a video detail of the car .I spoke in detail with the salesperson William who was super nice and followed up with me even if after I did not buy the car that I was interested. Highly recommend this dealership.

We found Rocky Mounty Toyota through CarGurus. Rocky Mount Toyota provided us with outstanding customer service. We were contacted promptly and kept up to date on the vehicle we were inquiring about. Once at the dealership, we were met by Kevin Roberson and he took the best care of us. He was knowledgeable about Mitsubishi even though it wasn't a Toyota. He took his time with us and we never felt rushed or pressured. The business office did their best to meet our needs as well. We walked away from RM Toyota with our car and willing to recommend their dealership to anyone interested in reasonable prices and above standard customer service.

Called ahead and they had the car ready for the test drive as soon as I got there.

Very helpful accommodating

He was such an awesome person and sent a great video!

I bought this car after finding it on CarGurus. 1. I took my numbers from CarGuru in to the dealer. I had a trade which I had entered the VIN for and accurately described. They ended up giving me $3100 less on the car, so I did end up paying more than I had wanted. 2. When I test drove the car, the TPMS light was on and the salesman thought it was a bad TPMS sensor. While they were prepping my car for me to drive it home, someone put some air in the tire and the TPMS light went off. I drove it 20 miles home and all was well. The next morning, the tire was nearly flat, and I took it to a nearby tire center to repair it. There was a hole in the sidewall! They let me drive off with a bad, potentially unsafe tire and I had to buy a new tire less than 24 hours after I bought the car. It wasn't the worst experience with a dealer I've ever had, but it wasn't the best either. Kevin Roberson was great but overall I wasn't completely satisfied.

Excellent customer service. Vince was very helpful

The dealer experience was great!

Great customer service and follow up. Did not buy from them due to me locating another vehicle and an illness but I would work with that dealership again about particularly salesperson Marcus Rogers

Great Service!!! They listen to what you're looking for and make sure you get what you're looking for!

High pressure sales is what they’re about. Scripted sales pitch. The salesperson had to ride with us for the test drive, (took an hour to get one, bc you have to follow the script) bc “he had to drive it off the lot” funny I drove it back on. After the test the sales pitch increased. Bad business practices.

Quality experience, nice people, very helpful, got paperwork done fast. Ask for Derek.

Derek Mott is the best. I truly love my experience at Rocky Mount Toyota

They were knowledgeable, friendly and followed up later

Give me details and make sure i find everything and they keep in touch with me

Great experience friendly people.

Very quick to respond by email and telephone.

Very responsive

Seem to be a very committed dealship

Wasn’t help full at all salesman don’t know what they doing one call for the car first time second time I call other salesman said it’s sold I SAID OK then the first salesman call me back talk about everything HE SAID NO ITS HERE then I was ready for the car next thing you KNOW it’s been sold day before very disappointed Don’t get someone hopes up the car not even there THESE PEOPLE KNOW HOW TO WORK TOGETHER

It was great they to good care of us and made sure we was well taken care of!

For the most part responsive. They did admit that they knew the truck had an issue with the ac and were planning to charge it up. This is not good to me since that is a closed system and should not leak down.

Great response but a very busy place

Nice people and staff

Loved they were willing to work with me

The dealer was great at first. The truck sold before I was able to go look at it, which is no problem. I understand how businesses work and was fine with it. Afterwards, I continued to receive emails and texts to come look at other vehicles that I specifically stated to them that I was not interested in. I asked to be removed from the contact list, but still received another text and email. I'm not sure what I have to do to be taken off their list, but I probably won't buy anything from them, just because they won't leave me alone even though I asked them to do so.

Very Helpful , John Overton was Quick professional and friendly.

Great

Very helpful. will get you what you want for sure.

Very responsive and helpful

Got a deal with just 1 problem . Sales manager wanted to get me to purchase an add on product for theft protection and safety . They should have had that mentioned in their pricing before a customer seen the add on this web page . Detail shop used a razor to remove paperwork on window and cut the windowtint that was on the vehicle after I signed the paperwork . Can't get good help anywhere it seems .

Very quick to respond easy to deal with

Working with dealer at present

I received a fast answer and very nice the video of the truck

Great experience. Great dealership. Rammi the salesman was great

They said this vehicle was not forsale and it was a rental. Not happy with this dealer.

William Pittman was the greatest salesman I ever had.

Did not end up buying the vehicle but they got in contact with me quickly and were very nice!

Responded very quickly and very helpful

The sales person was very responsive and helpful. The sales manager was condescending and downright rude. I found a car on their page that I liked and emailed in an offer. He inquired about my reasonings for this price and I told them and offered $500 more. My offer was around $385 less than asking and would have included tax, tags and doc fees. Rather than make a counter offer, the sales manager contacted me himself to suggest I look for something "more in my budget." I would have considered more money had he not been so condescending. I'm not sure if it was because I am a female buyer or if he's just generally that way, but I chose to just look at another dealership and I am very glad that I did. I ended up buying a 2019 version of the same car with just a few more miles for an out the door price of only $400 more than the asking price at this location. Worked out well for us, and I have learned to steer clear of this dealership when I buy the next car in just a few months.

Dealer was responsive to my initial inquiry and follow-up questions. I waited to long and the vehicle was sold. Dealer has since contacted me with other vehicle possibilities.

Very informative

Anna was great! I actually brought this car, I recommend anyone to her!!!!!

Called and got the ball rolling and by the end of the day I had myself a new car Everything went smooth and didn’t take all day to seal the deal! I’m loving my new ride. Thanks Rocky Mount Toyota

They did reach out to me once. There is a delay in getting my title on my current car from the DMV. I believe the dealership probably thinks I’m not serious,

Very knowledgeable and no 'hard sell' tactics...

Great

The dealership was prompt in answering my questions. The price posted for the vehicle was reasonable; however, the additional fees added to the selling price raised the vehicle price by a couple thousand dollars. I chose to look for a vehicle with transparency in pricing.

Response was quick

Dealer got back with me within minutes sent me photos of the vehicle and responded to my questions. However I ended up purchasing my vehicle from another dealership.

This dealership provided excellent service!

Good experience

I would not recommend this dealer to watch my dog more less sell me a vehicle. Poorly organized had 2 salesman talk to me at a time. Every truck I was I interested in they would turn around and sell before I could get up with them. Really sounded like they didn’t know what they were doing. Honestly I wouldn’t trust them to wash my car more less sell me one.

Quick response

The car I was interested in was “purchased” as soon as they found out I already had financing, after we drove 45 miles to see it. These people are shady and almost certainly getting kickbacks from the financing portion of the purchase. Buy a car from a smaller dealership that won’t try to screw you over.

The price advertised on car gurus was less than the price at the dealership. They did the numbers based on Car gurus but added the package separate and a few other fees that brought the final price to 15,000 from 12,189 as previously advertised.

Great experience! Anna was great to work with.

The staff are very attentive, professional, patient, informative and very friendly. It made for a very easy and confident buy.

We didn’t end up purchasing from them but they were very responsive and willing to help. Highly recommend.

Other than adding a lot of money for a future I will not use , sale representative did a great job ending I bought the car and I am very happy about the car and the service I had received.

Professional and timely service!!!

Dealer responded quickly but when I went by the lot there was $1,200 in extras that they don't post on the internet as part of the price which deterred me from buying a vehicle

Nice cars just not the price I'm looking for

Excellent

Dealership was fast with a response.

Have not been to Rocky Mount as time is an issue. They have contacted me and made every effort. It is just a busy time and I have decided to wait til I have more time to devote to the search.

Nice folks, but clearly driven by the business side of the deal and not the customer side. Beautiful Jeep, but priced a little high because of the some add ons. I suggested a price that wasn't far off of what they were asking, but they would rather wait for the right buyer to make full profit instead of still making money and earning a customer. The vehicle did sell which means they got thier asking price, but they lost me as a customer. When you can make money and earn a customer then that is dealership and business worth supporting. Too many fees and add on prices not listed with the actual price of the vehicle. List price was $16,991 with n additional $1200+ for a safety package, $600+ docking fee, $300+ misc fee?, on top of tax and license. Not enough equity in the vehicle to justify the cost. I will keep looking elsewhere. Thank you.

Wonderful staff!

Responded to my request quickly and were very easy to work with.

Great salesman. It ends there

Great team

Marcus is your man! Made my experience very knowledgeable and easy.

The gentleman in your parts dept was a professional and a gentleman. He went above and beyond what many people would do to educate and to help me find the right ignition switch for the Hyundai Sonota that my shop was working on. So I say 5-stars and a cold beer him!!!

Salesman was great. Only downside is that they add a delivery and pep fee on top of the standard doc fees you expect to pay which drives the price up.

Great deal on a new Camry, staff stayed late on a Sunday to get me into a new car !

Good

Fast response time!

Very helpful

Responded very timely

He was professional and great on what he was doing. I was very satisfied. Excellent job.

Talked with this dealer. Advised car had been smoked in and was not interested.

Very good dealer！

Process still took a while but all of the staff were wonderful to work with.

They were courteous and responsive.

He was very helpful. Thanks Darius for all your help.

I looked at this SUV while I was there over this past weekend but ended up getting a new white Rav4. Everyone was great to work with, especially Rammi.

Durby was wonderful. Rocky Mount Toyota was a great experience nicest people very nice place. Rate a 10 plus

Responsive and helpful

Dealer contacted me and kept in touch.

Very prop to help great salesman to talk to

Would never spend my money there. Was scheduled to look at a vehicle and they sold it the day before! In addition, Kalil, stopped answering my text and never told me it was sold. Thank goodness I saw the car as "No longer available" before making the almost 2 hr drive there!! Called the dealership to verify it being sold the morning of my appointment and guess who answers the phone...Kalil! He acted as if he didn't receive my inquiry about the car and my 2 hr drive the night before. Yea, right! He saw all the other ones. I did an online complaint and was contacted immediately by phone and email. Thats the 1 star! Otherwise, I'd give then no stars. It was Kalil's supervisor. I cant recall his exact title. Basically, they apologized and told me if I decided I'd like to look at another vehicle there, at any time, I could deal with him directly. Also, that he'd definately have a conversation with Kalil about it. Thanks but no thanks. I'd never spend my money there now or recommend them!

Very helpful. Salesman drove the vehicle to me for a test drive which was greatly helpful as I drove the countryside shopping for vehicles.

Great over the phone info! Haven't been there in person yet.

Alex was very nice in talking to me about what he had to offer, and taking all my "wishes" that I would line in my next car purchase.

The car salesman was on point, responsive and very helpful. However, I wasn't pleased with management trying to persuade me to finance with them because supposedly "they no longer" dealt with the company of my choice. Not sure if they were telling the truth. Also communication between staff needs to be more clear when relaying messages from prospect clients.

A good response !

Good, fast customer service

Contacted same day. Very responsive.

Very confusing contact. Staff did not seem to know who was suppose to make the contact. Their only desire was "when can we get you in". Not a good first experience, but they did respond to my email. They did not allow me to ask important question about the truck listing. Don't plan to make a drive there. Dan

3 stars for the initial line of communication that was prompt and professional. But I believe once they heard my questions and did not see potential in a possibleq sale, they stopped communicating. I understood my situation wasn’t an ideal one but they could have definitely ended the conversation with a definite “no”. Instead, they told me they’d try to work some numbers out and never got back to me. Very unprofessional.

Very good communication and attentiveness

Salesman replied quickly at first ; I called next day twice and got no reply . I found out later from Cargurus that the vehicle had sold. I guess salesman couldn’t find time to let me know.

Service was awesome!!!! Arrived at 2:30 and out by 4:40 with vehicle purchase complete. No hassle with great service. Two thumbs up!!

When I got to Rocky Mount Toyota, I had an appointment for 11:00 am with Brock. I arrived at 11:00 and Brock was not there. I waited 15 minutes and another salesman helped me. I wanted to talk to Brock because I had already explained my situation to him and told him what my car payment would need to be. I told him if he couldn’t make that happen, then I didn’t want to waste his time or mine. The other salesman was very nice and did try to help me. While I was with the other salesman, Brock came and apologized saying he had 5 appointments that day and had to put me with the other salesman. Brock had sent me a video of himself showing me what he looked like so that I would recognize him. He also said he would have the car in the VIP showroom. That did not happen. I did not buy the car because they couldn’t get me anywhere near the car payment I needed. I would NOT recommend this dealership. They did not follow through on anything they said. Very disappointed with my experience.

Smooth purchase nice to deal with !!

Very bad. Said the vehicle was available. Made me drive up to an hour and the vehicle was available. Eventually sold the vehicle to another person after making me wait for it to be returned after 4 days. Not even a phone call to tell me vehicle has been sold. I drove there twice. Bad business. Will Never recommend them to anyone.

Very responsive and helpful.

Had sold the car after made an appointment to see it. Should have called and told us that the car was no longer available. Made an hour trip for nothing.

Very good, professional also

They were very nice and helpful. I will be calling them today about a problem with my vehicle. I'll let you know how they respond!

They were very responsive, sent me personalized, helpful videos. Would like to buy from them, but they are just too far from my home.

Very Good.

Responded promptly, very professional,,worked a deal for me ,but I didn't make it back before the Suv sold...

I was very pleased and impressed with my visit by a friendly an wonderful young man. Such a courteous personality.

They were very responsive answering all my questions. I decided on a newer model elsewhere for my credit union's lower interest rates.

Communicated several times, no issues.

The experience and helpfulness was greatly appreciated. They contacted me right away and guided me thru the process.

Quick response to my inquiry.