Burlington Kia

I purchased the car and everything went smoothly with the sales team

Dealer had contacted me 2-3 times trying to work out a deal that fit both of us. We are still on the radar. They were all very polite, helpful, and professional.

Very responsive and tried to be accommodating. I did not visit them because it turned out they were too far away. Would have been happy to deal with them were they closer.

They first started out with a 3k markup, once I told them I would not pay over sticker, I was told they don't sell cars under sticker. I told them thanks but no thanks. 15 mins later a received a text msg with numbers off the sticker ($1500). I was happy with that and also my trade. They advertise oil changes free for 3 years. I brought it up to my sellsman, he told me something that blew my mind. Unless you pay over sticker you don't get the 3 years of oil changes. They get a 4 because at the end of the day I left feeling good about the deal and with the shakiness about the 3 years of oil changes. BTW the price They advertise on their website isn't the selling price, that price includes every rebate whether you qualify or not. It's really a dishonest tactic to catch a potential buyers eye.

The dealership offered a fair price and the sales process was the best I have ever experienced. My salesman Nicholas was great and the finance office didnt try to over sale me. All-in-all a great experience with little to no stress.

My salesman Nick was great waisted no time on getting me this truck! Friendly Staff and Fast service! Would love to do business again

Did not honor Inet price. Everything else seemed fine. They added close to a thousand dollar dealer fee onto it and then started at "Vehicle Market Price" on the worksheet they sent me. It was explained to me that I didn't qualify for all the rebates or discounts because I didn't just graduate from college among other things. The price of the vehicle should be advertised at what most people will pay for it before taxes and tags added. It would be great if people would enforce this but I guess I am living in a dreamworld. So basically the price on the internet did not include the dealer fees and added a bunch of discounts that probably only one percent of the country would qualify for. Not the most scrupulous of tactics but unfortunately probably happens all the time.

Easy to work with. Brought car to me. Down side, have not heard from anyone sense getting the car delivered.

They responded quickly and they followed up with me several tines!

Everyone was really professional amd nice, even with all the uncertainty and questions I had. Took a while to get a good loan rate but in the end I walked away with a new vehicle.

I hear from them whenever they receive a new Telluride.

Kind polite.

This was a great place to to buy! It was my daughter's first vehicle purchase and I was able to be there to help her over the phone. The salesman had no issues with me being hundreds of miles away and spoke with me as if I were there.

They answered super fast

Good

We had an absolutely wonderful experience with Burlington Kia. They were responsive and super helpful all the way through the process. Rashaud gave outstanding service and guidance as well as knowledgeable responses to our many questions. Overall, combining CarGurus with Burlington Kia allowed us to meet our goals with the least effort and best results.

Good service

Excellent service!

Responded quickly and answered all questions.

I loved Mr Jerry Williams . He was so funny and did not make me feel pressured to buy right then. He even let me go home with my suv that same night to see how I liked it. I was so nervous about buying my first car but thos experience was quick and painless.

He was very professional and the car was not for sale. He said it did not meet their merits for Sale

Quick to respond and provided video walk through due to my proximity to dealership

Very friendly and responsive via email!

Dealer responded promptly to all my online questions.

Great staff, helpful, going the extra step and being patient while very informative, unfortunately vehicle sold before I could make it out to them

Great service

Very good contact

Posted a price on CarGurus.com and Autotrader.com and then wanted nearly $4,000 when I tried to actually buy the car. When I asked the sales manager in an email for an explanation I never got a response. Misleading and/or deceptive pricing is no way to run a dealership.

nice conversation

Very prompt in contacting me. Kept in touch as I looked at other vehicles. Interested but not pushy.

Great!