Brooklyn Chrysler Jeep Dodge Ram

Talked to a lady who said they took a deposit and was sending back soon as they get and then a man and he said they didn't take one but someone did

*BUYER BEWARE* Would give 0 stars if option was available. Bait and switch company. Confirmed in person meeting and that vehicle was available for 2 straight days. Confirmed appointment morning of prior to going. Drove 30 minutes to get there and they could not find the car. Played a game where they acted as though they were looking for it as I say there waiting. Vehicle was already sold; no alert, no apology, even after confirming. Do NOT waste your time talking with anyone at this dealership, they do not know how to run a business and have zero respect for customers. Don’t be fooled by sales tactics over the phone, they are shady and it will be different in person. RUN.

Sent in images for trade in, waited days with no response. Decided not to engage further. Poor communication.

The absolute worst dealership, rude, sales manager is unprofessional. Don't waste your time.

Super friendly folks that really want to make a deal. However, the current market for the vehicles I’m interested in purchasing make it difficult when all dealerships are charging markups or addendums or ADM or market adjustments all of which are the same. Charging $5,000 to $10,000 over MSRP. At least it’s not $20,000+ like other dealerships in my own area. No sale with me. I would definitely do business if I were interested in some vehicle other than a Widebody Scat Pack or Hellcat. Tell Dodge, “Too bad. C8 Corvette hunting I will go.”

I got the 2022 dodge Durango RT service rep and finance guy was very helpful and appreciated keep up the great work

I live in jersey and called to see if the car was still there before I left my house and the dealership assumed me it was there. And I left out immediately by the time I got there the told me it was sold

Experience was poor. I asked in advance if the price was as stated in website. When I go there they say the number is higher. Complete waste of time

Was contacted by five different sales people and when finally passed to a manager, my request to test drive the vehicle off-site because their dealership is quite far from my home and I cannot leave work in the middle of the day -- and this is something offered right in Lindsay's website, the manager absolutely refused. When I asked the assistant general manager to reconsider, as I was very interested in the vehicle, I received no response. So I guess I would say that their sales process is terrible, their staff is uninformed, and their management is straight up rude.

Even though I didn't purchase a car due to bad timing, on my part, they answered all my questions and concerns.

Very consistent in communication, professional, and respectful!

Very well and organized, helpful with issues and very responsive. They don’t pressure you into making any decisions at all.

As soon as I went in I was told this particular vehicle is a "loaner" and not on site or for sale, they led me towards brand new vehicles $30,000 plus. They were completely oblivious of my needs, then the kicker was the Manager offered $6,000 for my vehicle, which is a joke (2016 Compass 66,000 miles, no issues, no damages)I personally wouldn't use these people or recommend, cross the bridge into Jersey better service

Answered request quickly.

Very good in responding back to me

Experience was good. Online sales person was very helpful.

Only talked through emails

They are very helpful and understanding about what I am looking for in a vehicle and do thier best to meet them.

Fast reply

I’ve had a very good experience with the dealership. They’ve reached out to me immediately and answered all the questions prior my appointment. I ended up buying a newer model of Jeep Compass which I love and the whole experience was good. Staff was very helpful.

Car sold 1 day after I contacted them so I never went. They contacted me few times a week after seeing if I was still in the market however I’m only interested in the car they sold.

1. Despite receiving multiple assurances that the car I wanted to see was still in stock, It wasn’t upon my arrival - it took almost 20 mins for them to tell me it was sold, i wish I was told before i made the long trip. I had sent more 3 emails plus messages to get confirmation and always received a yes. 2. While I was there, I thought that it made sense for me to test drive another car but They kept On making me wait, the sales assistant disappeared to find the key for a long time, when I enquired of his whereabouts I was told he was topping up the gaz and he will be there in 10 minutes, but he never came. 3. Every one is very polite and very nice in general.

Excellent service

Though the offering was sold, the staff was friendly and helpful to find alternatives. Their customer service was thorough and I recommend the Brooklyn Chrysler Jeep Dodge Ram.

Great experience! Happy with my vehicle.

Good experience and dealer did everything they could to make the process smooth and right

I’m in contacto excellent!!

very good

I had had a great experience! Dealer was extremely professional, honest and kind.

long wait car we brought only had one key they wanted us to buy another key after arguing with them a little bit they gave us another key also the car has no bro shores to tell you how to use anything The sales Personal was very helpful to a point Overall this wasn’t bad I’ve been to many dealerships over the last couple weeks Brooklyn Dodge is OK dealership

Very prompt

Very upfront good

Happy

good

Very friendly staff. Damien was amazing. Will be back to purchase my Durango March 3rd.

Contacted me within a day. Excellent

Did not purchase any vehicle from them, but they got back to my inquiry quickly.

Traveled fifty minutes to test drive a Town and Country minivan. It looked like a promising car with a good price. Ramonna the salesperson said the car is waiting for me at the dealership. When I arrived someone informed me that the car was "in the shop" and not there. A very disappointing and odd experience. Never going back

In my opinion, This dealership is utilizing highly deceptive bait and switch practices. They had listed this car at a very ,very low price to lure customers to them. I was invited to come take a test drive until I offered to buy it sight unseen and fly in to pick it up. All of a sudden , it was sold. A week later the car is still listed for sale and every time I chat with them , it is still available, until the same salesman realizes it's me and guess what ... it's been sold!!!! I would highly recommend finding a more honest dealership to deal with!

Very miss leaded info and car wasnt even there when i had an appointment to view

Amazing

The dealership salespeople were friendly and helpful and I got what I came for.

Very nice and helpful just not the vehicle with the options I wanted.

I bought a vehicle from this "delership" and was sold with one key. Upon the sale they told me that they will order a second key and let me know when it comes in. It has been over a month. When I call, they always say they will call back and I NEVER get a call back. Also when asked to speak to the manager, he's never there. The front desk can't even pronounce his and and won't give me his full name. The salesperson I dealt with NEVER answers my calls. He'll text me back hours later or even the following day promising to call back but always fails to. I was going to buy a second vehicle from them, but after this experience, I will NEVER give them any buisness again, nor will I reccomend them. After they get your money, they no longer care to reach out and do what a dealership is supposed to do for their customers. Keep in mind I didn't buy a cheap car, I spent over $50,000 with them and still can't even receive a call back.

never got a courtesy call stating that the car was already sold. End up going to my appointment for no reason.

Dealer wasvery Responsive

Trick you into going there like any low life shady dealerships would! Called entire day Amanda answered the phone assured me that the car is there, I asked someone to small a few photos of the car since this is a generic image, she said somewould would in 1 hour I called around 10 times that day no one called back so that looked shady already, took a day off from work called them in the morning the car is there , got on the bus 2 stops away the car was sold a few days ago! They still haven't erased the ad if you call them they will tell you they still have this car. Shady dealership in Flatbush!!!

I actually butt-dialed them by accident but when I answered the phone on their return call they were very cordial and made me feel comfortable about possibly buying a car at their dealership

Vehicle was not inspected. Took three days for vehicle to be ready. Once the vehicle was in my possession, check engine light turned on for a code P0016 crankshaft Bank 1 sensor. Called the dealership for info on situation , never got back to me. These guys didnt bargain on the price, didnt even bother to compromise with me for a better price range. Dealer supervisor advised me that the best he can do was take $500 dollars off the price. He never did.

The salesman couldn't be more helpful when I did asked few questions about the Mini .