About Us

Our Amenities

  • Complimentary refreshments
  • Loaner vehicles for service
  • Concierge pick up/drop off for service
  • 24/7 Roadside assistance

Service Info

Service Hours

Dealer Reviews

Based on 13 reviews
All reviews are verified visits to the dealer. – Learn More
Robin
Feb 5, 2026
Answered all questions that I had
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John
Jul 17, 2025
Very bad, pulling teeth just to get a owners manual for the vehicle, salesman told me to go on amazon or ebay to buy one
1 of 1 people found this review helpful.
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May 10, 2025
I was presented with a vehicle that was not prepared for resell.
4 of 4 people found this review helpful.
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MarthaMadrigal
Mar 28, 2025
Jack was terrific! He is knowledgeable, helpful and low pressure. Other than a bit of a wait to sign papers, our experience was terrific, and we are thrilled with the car! We definitely recommend BAM.
1 of 1 people found this review helpful.
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Nov 15, 2024
Lemar was attentive but had very little knowledge of what a road legal car should look like. The navigator I drove over an hour to see was horribly un safe. Back tire was literally shredded with a 3/8th deep groove 8 inches long into the tire. A shred of tire was hanging off approximately 6 inches long. Front tire had a gash out out if the side wall about the size of a quarter straight down to the cords. One tire had tread but was extremely dry rotted. Front fender had rattle can paint covering an at home repair. Multiple key marks and door panels looked like a gulf ball. Coolant was black and looked the consistency of mud. On start up the cam phaser rattled. Vehicle was extremely dirty inside and out. Toys and wrappers from previous owner still in vehicle. Random wire hanging on inside from side window all the way back to back window. Both side steps broken, full side of driver seat hanging off. Don't believe the vehicle would pass any state inspection and was almost 10k.
9 of 9 people found this review helpful.
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Martin
Nov 11, 2024
Lamar and the support staff was very courteous and helpful. The car is in very nice condition at a fair price considering the mileage. The car was very clean and available for a good test drive. And I would definitely recommend BAM to anyone I know looking to purchase a vehicle.
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Sep 28, 2024
Great communication. Car ended up sold but not from lack of trying
0 of 1 people found this review helpful.
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B
Sep 18, 2024
Good
0 of 1 people found this review helpful.
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Sep 16, 2024
Good experience. Good dealership.
0 of 1 people found this review helpful.
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Donna
Aug 31, 2024
Jamal was my salesperson and he was wonderful. He was so very helpful in helping me find what I was actually looking for in a Porsche. His communication skills on phone by text and email were fantastic. Always keeping me updated and available whenever was convenient for me. He had the car up front and ready to be test driven. You are very fortunate to have him on your sales force
0 of 1 people found this review helpful.
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Sam
Aug 9, 2024
The salesmen were very good. But management played a bait and switch game that caused me to buy a warranty if I wanted a certain price for the car.
5 of 6 people found this review helpful.
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Aug 10, 2024
Response from current dealership:
Hello Sam. While I am pleased to hear you salesmen were good; I am very disappointed to hear that the managers were playing games. I would like to speak with you about your experience and make it right. Please send me an email with your contact information to dee@drivebam.com.
Aug 7, 2024
Nice people.
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Jul 18, 2024
When I called to inquire about the 20k discount on Laramie 1500, he said there is a lift in the truck and custom tires so add the 20k back in. Really?! Not sure if that bait and switch still works these days but definitely rubbed me the wrong way
8 of 8 people found this review helpful.
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Jul 22, 2024
Response from current dealership:
Thank you for your feedback. We understand your concern and apologize for the miscommunication. We will be looking into this discount as well as how the price was communicated. If you would like to speak with this more, please reach out to Dee at dee@drivebam.com
Mar 1, 2024
Tim was very helpful and responsive, Manager was also very helpful and understanding working through the deal. Very positive experience
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Mar 4, 2024
Response from current dealership:
Thank you for your business and kind words about our salesman, Tim.
Clement
Oct 8, 2022
Dealer responded to me right away and asked me what i was looking for. Very good to talk to.
2 of 2 people found this review helpful.
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Jul 13, 2022
Super simple experience. Everyone was willing to go above and beyond and my salesman Gio was excellent!!!
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Mar 10, 2021
Quick and professional response
1 of 1 people found this review helpful.
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Dec 1, 2020
The entire team at Bob Novick Auto Mall were professional, knowledgeable and took time to answer any and all questions, from questions about the Jeep to financing and register...out of state purchase. Ask for Len, Allen or Jim! Highly recommend!
1 of 2 people found this review helpful.
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Nov 17, 2020
This dealer contacted me right away. We discussed the terms and. I purchased the car a few days later. Very professional and courteous..
1 of 2 people found this review helpful.
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Mellissa
Oct 19, 2020
They were very helpful. We maybe working on a deal.
1 of 3 people found this review helpful.
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20
Sep 18, 2020
I was impressed by how professional Bob was and his knowledge of cars.Even though I did not purchase a car from him.
1 of 2 people found this review helpful.
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Kristine
Sep 15, 2020
They would not work with me on the price. The lady was really forceful and almost got to the point of harassment so even when the manager came in and took off $500, we still did not want to buy because of how she was. The texts were very narcissistic and made us incredible uncomfortable. I would not shop there ever again.
7 of 7 people found this review helpful.
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Kevin
Aug 28, 2020
Quick response and answered my question without any pressure to buy it.
1 of 2 people found this review helpful.
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Trish
Aug 20, 2020
From my first contact with Allen their internet rep to leaving with my new jeep it was a great experience. We had been dealing with another Jeep dealer for years so were a little apprehensive at first but when my husband met Moe as he came out to appraise my trade our feelings changed pretty quick...everyone we came in contact with was great and helpful. Would definitely recommend them and couldn't be happier with my Jeep!
1 of 2 people found this review helpful.
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Aug 18, 2020
They swiftly contacted me, but I unfortunately dragged my feet and the vehicle I inquired about was purchased.
0 of 1 people found this review helpful.
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Apr 4, 2020
Mr. Sharp has been awesome to deal with so far as the Dealership is closed but he has been in Constant contact with me and answered all my Questions in a timely manner. I give them up.
1 of 2 people found this review helpful.
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Marissa
Feb 26, 2020
Best experience Ive ever had with cars!!!! Gary was very helpful.
0 of 1 people found this review helpful.
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Feb 18, 2020
This dealership is up front and honors prices on Car Gurus. Salesman is friendly and double checks everything before sale is complete. Follow ups are made after sale to check on how things are. Herman was our salesman and a pleasure to work with. The car we went to look at is what we purchased.
1 of 3 people found this review helpful.
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Barbara
Feb 15, 2020
Great staff
0 of 2 people found this review helpful.
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Bob
Dec 23, 2019
It was a beautiful car and t b e price was good so i bought it
0 of 2 people found this review helpful.
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Sam
Dec 5, 2019
Very nice people back to me in a timely manner very helpful
0 of 1 people found this review helpful.
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Roe
Nov 13, 2019
John was very responsive and a pleasure to work with. Big John was also awesome. Both went out of their way to get us the best possible deal and ensure that the car itself was comfortable for me. Unfortunately, the car wasn’t a good fit for us, but even that response was met with kindness and understanding. While we ultimately didn’t purchase the vehicle, it was an easy, pleasant experience and I would definitely return to them if they were to have a car that would suit the needs of my family.
0 of 2 people found this review helpful.
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Nov 12, 2019
I received a prompt reply to my inquiry about the Element and even though we were 250 + miles apart our continued communication made it seem like we were next door. All my questions were answered. We continue to stay in touch as I needed to be out of state for several days. I highly recommend Bob Novick Auto Mall.
0 of 2 people found this review helpful.
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Frank
Sep 11, 2019
Great
0 of 2 people found this review helpful.
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Robert
Sep 4, 2019
Dealership responded to my inquiry immediately. They were honest which was excellent especially since my family and I drove from out of state to purchase the vehicle. Friendly and willing to go that extra mile. I’d buy again from this dealership in the future.
0 of 2 people found this review helpful.
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Jul 20, 2019
A.J. Doughty was a pleasure to deal with. I would definitely recommend him for purchasing a vehicle, and will keep him in mind for my next one. He went the xtra mile to make sure my used car purchase was an easy process. A+ salesman at a quality dealership.
0 of 2 people found this review helpful.
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10
Jun 30, 2019
Excellent.
0 of 2 people found this review helpful.
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vernon
Apr 22, 2019
Very helpful. Stayed in contact and kept me advised of the car I was interested in. Very competitive pricing. Would contact them again
0 of 2 people found this review helpful.
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Apr 20, 2019
Great customer service!
0 of 2 people found this review helpful.
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Apr 3, 2019
Honest, up front, courteous, and a pleasure to work with. We arrived from Syracuse, NY and they had everything ready to go for us. Gave us an even better price than agreed with a great warranty.
0 of 1 people found this review helpful.
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Anthony
Mar 27, 2019
They replied promptly but sold the vehicle
0 of 1 people found this review helpful.
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Feb 28, 2019
Very response; continuing to keep in touch as we can our research on various vehicles. Not at all pushythank goodness.
0 of 1 people found this review helpful.
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gary
Feb 12, 2019
Very good
0 of 1 people found this review helpful.
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Jimmie
Feb 7, 2019
Helpful
0 of 1 people found this review helpful.
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Jan 24, 2019
I made an inquiry about the price. Then his dealership continue to try to contact me with a lot of emails and or phone calls about coming in for a test drive. All I wanted to know was the price. I still don't know it.
2 of 4 people found this review helpful.
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Ralph
Jan 18, 2019
Great
0 of 2 people found this review helpful.
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Dec 26, 2018
The Dealership has been in constant contact with me. I was not ready to make the drive to the show room due to the Holidays.
0 of 2 people found this review helpful.
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Dec 21, 2018
Nice vehicle, wonderful people to deal with
0 of 2 people found this review helpful.
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Dec 20, 2018
The dealer tells you they will cater to the internet buyer but in reality if you do not give up and play their game by showing up at their dealership and go through their “Program” they will not respond to emails in a timely manner, avoid giving you direct answers to your direct questions, and then conclude by terminating the process because you would not drive to the dealership. I refused to drive there until I had in writing via email the basic numbers that we could negotiate with. One day new car dealers will realize the internet buyer is a serious and viable customer. I suspect they fear putting anything in writing as word of mouth can easily change with no recourse. The next issue is the deceptive ploy of including all incentives into the discounted price to hook the customer only to find virtually all will not qualify for most incentives. You have to really look close in the fine print to find the disclaimers and then understand what they mean.
5 of 5 people found this review helpful.
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Eli
Oct 17, 2018
Gave me no information on the car other than if was a liability on there end and was sent to auction and offered me no help at all on trying to find a similar vehicle, very disappointed!
2 of 2 people found this review helpful.
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russ
Aug 16, 2018
it was fine, no time to drive down there to check it out
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Albert
Jun 24, 2018
Excellent service
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Denise
May 25, 2018
They answered my e mail right away.
1 of 1 people found this review helpful.
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Nathan
May 9, 2018
The staff is friendly and helpful.
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Alyssa
May 2, 2018
Very nice and comfortable staff. Got there within an half an hour before they closed and didn't leave until after 10pm, doing paper work for the car I wanted. I highly recommend this place. Have nothing bad to say about this dealership
1 of 1 people found this review helpful.
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Apr 29, 2018
Was a good experience. Very polite and professional. Butch walked me through the purchasing process very well. I was able to negotiate with them. Finalizing the paperwork took a little longer than I thought it would. I would do business with them again.
1 of 1 people found this review helpful.
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Apr 15, 2018
Absolutely a pleasant experience. No pushy sales force. No typical attitude employees. knowledgeable and competent sales force A very uncommon and enjoyable transaction. I will return again when the time comes
1 of 1 people found this review helpful.
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5
Oct 14, 2017
My salesman and GM went tried very hard to make things work for us. Had an overall a friendly, competent experience.
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Michael
Oct 3, 2017
Probably one of the best dealer experience I have ever had. Would highly recommend to anyone
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Sep 5, 2017
All good car sold before I made an offer
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Chris
Aug 2, 2017
Wonderful
0 of 1 people found this review helpful.
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Kevin
Jul 8, 2017
Everything went well ! Merril Graham and his Staff were great , pleasure dealing with them in a very thorough and professional environment . The vehicle was used and in better than New Condition ! I highly recommend Bob Novick to everyone
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ron
Apr 27, 2017
great people good deals
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Jim
Mar 26, 2017
Great dealership. Really nice people, willing to work with you
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Lonnie
Dec 20, 2016
Bait and switch dealer..... dealer still advertising truck that is no longer available due to extensive repairs?
6 of 8 people found this review helpful.
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DAVID
Nov 30, 2016
Excellent sales and customer service.
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Nov 27, 2016
Very professional
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vince
Nov 15, 2016
Everything was great.
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E. Doll
Sep 29, 2016
Wendy our Salesperson and the other staff at Novick did a great job getting us into the Chrysler 300C that we went to buy. Beautiful car in great condition. So far we are enjoying our new car and will certainly refer our friends to Wendy and at Novick.
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Ken
Jul 26, 2016
Quick and timely response. I haven't made a purchase yet.
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Don
Jul 25, 2016
Truck still shows for sale 2 weeks after it was said to be sold
4 of 4 people found this review helpful.
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Michael
Jul 6, 2016
decided to wait a bit on my purchase but dealer is excellent will shop here then
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tom
Jun 9, 2016
Great all aspects
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francis
Jun 1, 2016
They said truck was not for sale despite advertising it on the internet.
4 of 5 people found this review helpful.
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Chabane
Apr 16, 2016
Stuff was nice. Had a great experience
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Tim
Apr 13, 2016
5 star
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Michael
Apr 12, 2016
Sales department personal were very polite and helpful.
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John
Mar 19, 2016
You will not find a more personal oriented dealership. Starting with the greeting from the receptionist to the final hand shake from the owner, my buying experience was exceptional. My salesman was attentive and eager to please. Who knew there were car salesmen out there like that. I would buy from them again.
2 of 2 people found this review helpful.
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Gary
Mar 17, 2016
Wanted to purchase a corvette , looked at it on sat called back the following mon and was told they wholesales it out for less than I offered . Didn't even call me back to tell me that they were wholesaling car . Was very disappointed because it was the car I was looking for
3 of 3 people found this review helpful.
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Kevin
Feb 23, 2016
Very nice people. Very good service.
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Robert
Feb 13, 2016
Good response.
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Frank
Jan 2, 2016
Did everything they said they would do Very professional
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Kevin
Jan 1, 2016
Excellent
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Susan
Dec 29, 2015
I had a wonderful car buying experience at Bob Novick. The dealer Moe was friendly and very helpful and one of the owners even came introduce himself and to make sure I was happy with everything that was going on. When I arrived to look at the 2014 Dodge Charger r/t the car had been sold the night before but Moe showed me another Charger which I ended up loving even more. I would definitely purchase another care from Bob Novick.
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William
Dec 23, 2015
We drove for over an hour to look at the vehicle and after keeping us in the dealership for 45 minutes they told us that the vehicle was "just sold". They of course tried to get us to purchase another vehicle. So we wasted three hours of our day on this wild goose chase. Thanks Novick. Never again.
6 of 6 people found this review helpful.
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mookie
Oct 22, 2015
I emailed the dealer and asked about a Carfax report, and if the car was a non smoker vehicle. I kept getting the same canned autoresponse, requesting that I call them, which I did not wish to do prior to receiving those items of information.
3 of 3 people found this review helpful.
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Jason
Sep 22, 2015
Customer friendly.
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Greg
Apr 9, 2015
Outstanding experience!!!
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Fred
Mar 9, 2015
Very Responsive. Weather delaying my plans,
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Jeff
Jan 23, 2015
Great experience very happy with purchase.
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jen
Nov 10, 2014
Very nice people to work with!
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gary
Jun 13, 2013
A follow up phone call arrived promptly. Returned email followed promptly. Corresponded via email without issue.
1 of 1 people found this review helpful.
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