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Brickell Buick GMC
About Us
Brickell Buick GMC proudly serves Miami with a wide selection of new Buick and GMC vehicles, certified pre-owned models, and quality used cars. Enjoy our Price Protection Promise, the Brickell Advantage with complimentary maintenance, and the latest in EVs like the HUMMER EV and GMC Sierra EV. Trusted service and a customer-first experience make us your go-to GM dealership in Brickell.
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Today 9:00 AM - 9:00 PM (Closed now)
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665 SW 8th St
Miami, FL 33130
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i put a deposit down and they sold the car away from me to get the financing side of the transaction. i would be very wary of dealing with this
company. they do not seem willing to negotiate at all and did not keep their good faith word after I wired the 2k to them. they did wire the
money back but seemed real shady to collect the hold deposit and still sell it out from underneath me.
Apr 20, 2025
Extremely difficult to get a response or any valuable information. Overall besides 1 staff member mathew the sales staff was lacking professionalism.
Good evening the salesman was very helpful Jose betances and he was a big help I gave him a deposit for $500 for a 2013 BMW 535i he said he can hold the car for as long as he can cuz I'm doing a cash deal and I'm a little bit short so I'm trying to put the money together but he's a very big help okay thanks again
Show older dealer reviews 58
Nov 28, 2023
Very thorough and courteous contacts, and the dealership has GOOD
warranties on used cars. Were they not so far away, I likely would have
bought a car from them. (I live in Cocoa Beach, 150 mi north of Miami.)
A Callous Disregard for Customers at Brickell Buick GMC
My experience at Brickell Buick GMC was nothing short of infuriating. Lured by a used Yukon listing, I engaged with a rep named Jose over the phone. Though the initial vehicle was sold, they pitched another Yukon at a $4k higher price, assuring a possible price negotiation.
I PLEADED with Jose. I let him know that I have two young kids, and before I make the long trip down, I NEED to know if they are willing to match the cost of the previous car (which he proactively offered). He assures me, we'll make a deal.
With young children, I hesitantly made the 1.5-hour drive down.
Upon arrival, confusion reigned. No one knew Jose; my search for Miguel, the manager Jose claimed to have consulted, led to Winston, the Used Car manager. They were clueless about our prior conversation, and the Yukon was freshly traded in and unsellable—filthy with a 'Not for Sale' sticker on, and tons of dirt and the previous owners' belongings and garb
It is truly a shame how car dealers conduct business. Brickell GMC assured me they had my vehicle in stock 20 minutes prior to my
appointment. When I arrived the sales team said they must have sold it, but had a vehicle $10,000 more expensive if I was still interested.
Complete waste of my time. I guess this is why car salesmen have such a great reputation.
Sep 5, 2022
Terrible! Dishonest! Took the refundable $2000 to hold the Bronco and said they were sending it back to my credit card and instead stole it! In fact, the day took deposit was several days after I had cancelled the deal with them. Terrible manager at this dealership in Miami! Don’t recommend them! Dishonest as the can be!
Apr 19, 2022
They took good care of us!
Jan 5, 2022
Very good. Nice people and service.
May 19, 2021
Asked about the open recall on this car, nobody seems to know anything about it and asks when I would like to come test drive the car. Typical dealer attitude, just make a sale.
Mar 23, 2021
Great Customer Service. I appreciate it.
Mar 20, 2021
Very responsive and attentive. Communication was just enough and not overwhelming. Jesse was great!
Jan 19, 2021
I was cool. I wish they would had went into a little more detail about the car but overall they responded quickly.
Nov 18, 2020
Response from current dealership:
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
Sincerely,
Mario Diaz | Mario.Diaz@BrickellMotors.com | 305.777.2801
Sincerely,
Mario Diaz | Mario.Diaz@BrickellMotors.com | 305.777.2801
Oct 1, 2020
Dealer attempted a classic bait and switch scam. Provided me a written offer which I accepted. After test driving, they told me the discounts in my written offer weren’t available as they hadn’t had the model listed for months prior to my inquiry. Tried to up sell by thousands on a different mode. Very frustrating.
Oct 5, 2020
Response from current dealership:
We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience.
Sincerely,
Mario Diaz | Mario.Diaz@BrickellMotors.com | 305.777.2801
Sincerely,
Mario Diaz | Mario.Diaz@BrickellMotors.com | 305.777.2801
Aug 3, 2020
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
Sincerely,
Mario Diaz | Mario.Diaz@BrickellMotors.com | 305.777.2801
Sincerely,
Mario Diaz | Mario.Diaz@BrickellMotors.com | 305.777.2801
Jun 22, 2020
Absolutely awful! Went in looking for a car- loved the car- wanted to buy a car. As I was talking to the sales guy- saying yes I want the car. But I felt this wasn’t a good deal. I want to talk about pricing. And some financial advisor- gets out of his chair and started yelling at me saying this car isn’t for me.all I was asking was for him to work out a deal/ take the dealer fee off. Something. And he again said in front of 7 people that this car isn’t for me that I couldn’t afford it. Well the next day/ found the same car- 2020 that had only 2000 miles 15,000 below market value. Which was 20 thousand more than what gmc was asking for this car. The issue wasn’t that I couldn’t afford the car- the issue was that o didn’t think the car was worth that price.
Jun 23, 2020
Response from current dealership:
Dear Jacquelyn,
Thank you your feedback again.
When customers shop with CarGurus, the cars are ranked accordingly, including pricing. In the case of the car you were looking at from our dealership, and like all of our pre-owned inventory, were are very aggressively priced and sell quality cars. That being said, a high price strategy simply will not work and the Maserati you looked at would not have been attractive in price ranking. and, CarGurus would have indicated a high price or over priced arrow.
After you original complaint, we reached out to you and your husband, and, we immedia
More ...
Thank you your feedback again.
When customers shop with CarGurus, the cars are ranked accordingly, including pricing. In the case of the car you were looking at from our dealership, and like all of our pre-owned inventory, were are very aggressively priced and sell quality cars. That being said, a high price strategy simply will not work and the Maserati you looked at would not have been attractive in price ranking. and, CarGurus would have indicated a high price or over priced arrow.
After you original complaint, we reached out to you and your husband, and, we immedia
They told me that the advertised
price was not real and that they
would call me in an hour
and I'm still waiting.
Apr 4, 2020
Response from current dealership:
Hello Alejandro,
I do not see an Alejandro in our system today in order to be able to contact you...
It will be my pleasure to assist you personally, please contact me at 305-777-2801
Warm regards,
Mario Diaz, GM
I do not see an Alejandro in our system today in order to be able to contact you...
It will be my pleasure to assist you personally, please contact me at 305-777-2801
Warm regards,
Mario Diaz, GM
Jan 29, 2020
Response from current dealership:
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service.
Sincerely,
Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801
Sincerely,
Mario Diaz (Mario.Diaz@BrickellMotors.com), 305.777.2801
Contacted dealer about a few things with questions I had from being out of state. Salesman took my info said get back to next day nothing. Called back same person had no idea who I was lol, Guess thought I wasn’t a serious buyer. Thank god I found one local and private then deal with these clown car salesman
Dec 16, 2019
Excellent service!!!!
Called and asked for more information on
the advertised vehicle 5 times and emailed 7
times with no response. When I finally asked
to talk to the sales manager, I was told that
the advertised price was not correct, but
that this vehicle would actually be $10,000
more than the advertised price.
Jul 11, 2019
Outstanding
Jun 7, 2019
Great
Jun 3, 2019
They were attentive and courteous
May 16, 2019
Very bad customer service. Bait and switch. Leaves cars advertised that were sold week(s) ago.
Poor follow on contacting. Called dealership and the operator said she didn't know who the
person was that e-mailed me.
Mar 30, 2019
Great follow through by their sales team. Accommodating but not pushy.
Oct 20, 2018
Amazing dealership very helpful very customer friendly
Sep 13, 2018
Price was increased from when I contacted them to when I got there.
Apr 6, 2018
Great experience very helpful and great staff
Dec 5, 2017
Very professional and respoosive although the vehicle was out of my budget and we couldn't come to an understanding ..
Sep 2, 2017
Fun, fast and easy. A wonderful experience. Yadel and Michael were fantastic
Jun 26, 2017
Friendly people at a nice facility! I will buy from them again!!
May 23, 2017
Very helpful with the sales staff
May 12, 2017
Good costumer service..
Sep 28, 2016
While at the beginning they were very helpful, communication was a bit
lacking, e-mail to make an appointment because I was really interested in
the truck, but got no reply, by the time I spoke to them, a day later, I was
advised that someone had put a deposit on the truck. very disappointing...
Sep 10, 2016
I visited this dealership right after work test drove the truck said
I liked it and made the request you being a GMC dealer can you
place the original tires and rims back on the 39000 dollar truck
the young salesman replied we've done it before..days later I
was told you can purchase some used ones from us..it would've
been nice to offer new rims if you were gonna insult me..bad
business ethics. . plz don't think I was being cheap I purchased
one for 42000 later..it's business principles..stay away from
those ppl
Sep 9, 2016
Good response
Aug 14, 2016
Price of car was not same as listed on website. Sales Manager was very rude and dismissive.
Aug 12, 2016
Very good & courteous
Aug 1, 2016
Unfortunately, we were unable to agree on a price. However, the follow up
was really good and I would definitely consider them again.
Feb 21, 2016
Very helpful, knowledgeable, and easy to work with
May 12, 2013
The options in the add were bogus. It stated that it had leather
seats and when I called they said they could provide leather seats
for an additional charge. I have the trail of emails. Sounds like a
bit of bait and switch to me. They "were very sorry" and thanked
me for pointing out their "error" in the listing. It was fixed
apparently after that... didn't look..... Hmmmmm......Not sure I
believe it....but I won't trust them or any of their others lots for any
purchase ever.