Brandon Nissan

Unfortunately, I should have taken the low reviews for this dealership more seriously. My son and I went to test drive a car today and the salesman was so disrespectful and nasty during our test drive that my son turned around and went back immediately. He was asking questions about if this would be cash or finance which was fine but my answer of a combo of both finance/cash and was not sure until I see the final numbers with approval from my son to buy the car. That apparently was not an acceptable answer and the salesperson went into attack mode and was acting extremely childish and over the top rude/argumentative. He needs to be fired and never work in the customer service business ever. Well too bad for the dealership because my son bought a car today elsewhere. I don’t recommend this dealership to anyone so you’ve been warned!!!

Service was good. Only problem was, they did not inspect the radio, blue-tooth systems. They were not working. Brandon Nissan were willing to drop the price, but it was difficult. At the end, not having the radio and blue-tooth was to much of an issue, even with the price drop. We did not but the F-150. I would recommend your service contact these dealerships and verify all the bells and whistles are working. It would save a lot with credibility and drive time.

They told me they had the car the morning I was driving 50 miles to go look at car when I got there they told me they sold the car I was interested in the previous day

I received a response within five minutes of my inquiry.

Again, dealers posting “great prices” and they will add up on fees. Called before driving, and ask specifically about their dealer fee. Gave me the amount, under 1k. And when I arrived, reconditioning fee of extra $800, because every used car has it, and “financing fees”. Crazy crazy. And to get the price online, you have to meet a criteria that wasn’t either explained when called. Unfortunately, not transparent.

Good Response time

When I ask, he said it was transferred to one of their other lots but I ask for a number the next day he said it couldn't be found

Very nice, very responsive to my needs.

What a wonderful experience.. Third car I have bought here. Always pressure free.

The price listed isn't the true price. You have to meet all the required stipulations to get this price. It is a ploy to get you in the door. The real price is more like 48,000. You must be a recent college grad, a 1st responder, and have a nissan trade. Now of which is listed before you come in. Buyer beware. I was told 41,000. But they added 1300.00 to the price and called it a dealer charge. There was two total dealer charges. Very shady. So if your asking I am not 100% satisfied. Had they not added a 1300. 00 fee which i had to pay taxes on top of that fee I may have given a better review. Unless you love the vehicle shop around or buy somewhere else. Their service department is great but the sales side beware. Do your research and don't settle.

Professional and courteous

Great service

I didn’t get the car I attended to get, but I was able to find another car I liked from the first look and now own an amazing car.

They were very helpful.

Had several responses but none answering my question of " What assurance can you give me that the pout the door price will stay the same and the vehicle would still be there since I had to fly from kansas city to florida" was concerned after reading there reviews.

did not go to look at after i saw that it said 13,328 miles, and on the pictures on the pictures it showed different over 44 thousand miles .

made appointment to test drive and by a used car a day in advance. drove 45 minutes ..got there the car i was on a 2nd lot 5 minutes away..no big deal right...BUT the car was buried behind a mountain of cars..dirty ..disgusting..with a sign on windshield "not for resale" wtf ..i was only able to sit behind wheel and start it.. woohoo what joy,,,left..contacted store manager Mr Jones via email..2x's no response.....this place sucks

Everything was fine until I got to the accounting office to finalize my loan. Camila claimed to get me a lower interest rate but failed to mention that she added a maintenance package to my loan, adding over $900 to the amount financed. I did not find out about this until I set up my loan account two weeks later. I called immediately and was told Camila “no longer works here.” Brandon, one of the financing employees, filed a cancellation form which he claimed could take six weeks to process. Making matters worse, Camila also charged me $100 because I did not have the title to my trade-in vehicle when I purchased a newer one. I brought the title the next day and was told the $100 would be refunded. Over two weeks later, no refund. I called multiple times only to be told, “I’ll call you back.” No one called. I had to go back to the dealership and asked Brandon to leave a note with a copy of the receipt for whoever works in accounting now. Stay away from Brandon Nissan!!!

Awful ... They sent out the door price(since we were coming from 2 hours away) we liked it went to drive it ready to buy it and came back with numbers $3000 more than what was told. When questioned said oh it’s certified preown... when questioned why that wasn’t anywhere on ad all they said we can take it off and lose all discounts .. when called on it and told it was BS manager said don’t cuss at me and it’s my car I can sell however I want.

Appt. Set. 1hr. Drive. Dealer not there. Cars sold, not notified. No one offered any other cars. 1hr. Drive back. Done!

Outstanding! After speaking with Jose we went back and bought this car. Jose, Leo, Eddie, and Brandon were fantastic! Each of them genuinely made us feel like our business mattered. I would definitely buy from the again!

Courteous and professional.

Tried to make a deal but, we were 6months payments or $40. Per month apart. Neither of us would budge so no deal made

Best experience purchasing a vehicle to date. Everyone was extremely helpful entire process was about 3 hours.

I had a good experience

I saw a few Nissan Frontiers online priced around $18,000 at this dealership. I called ahead and then made a visit in person, drove one and sat down to talk the numbers. The manager showed me the total price of the truck (listed online for $18,104) was now over $26,000. I told him I was surprised that he price was $8,000 over the internet price. He said I had to be a veteran, recent college graduate, finance through Nissan and be a previous Nissan owner to qualify for that price. This information is not on the web site where this vehicle was listed for sale. I understand that there are additional costs above the list price: tax, tag, title and even a reasonable 'dealer's fee'... but $8,000 over advertised price on a $18,000 truck? Nope. That's not right.

Excelent

The online price is not what you get when yo get to dealership this dealer plays games pricing and lies about what they have on the lot to get you into the the showroom to play there games Wouldn't waste any time at this dealership Lies and deceit

They were awesome . Honesty and integrity . Smooth and easy transaction . Highly recommend .

We purchased a car from them. Only 2 complaints, we were told by salesperson he would fill up the car but driving home over 20 miles, I nearly ran out of gas. Also, on the paperwork I can't find who the financing is with. I texted the finance person but he never responded. I know we'll get something in the mail eventually from the finance company but our insurance wants to know. Overall, we are very happy with our car and the price we paid out the door. We did ask for 60 month financing and when I got home, it found it to be for 72 months which probably upped the interest rate.

Price jumped to $16,900 from 11,999 posted total $21,000 in fees and taxes. then they said repair work cost them money so they could not go below $13500. They kept trying to $4000 plus in fees and taxes. This is my second bad experience at a nissan dealer and will be my last!

I was impressed with Brandon’s follow through when getting the info I requested to me in a timely manner. I wouldn’t hesitate to contact him again should it be necessary in the future!!

Great salesman. Timely and courteous.

Good follow up. Nice people

Ashley Tucker answered all my questions. She made this a very easy car buying experience. Camila in financing was great also. Car buying easy.......who knew!!

Great price. Until the add that bs reconditioning fee. So. Every car. Just add $2000 to the price... sort of a way to hide the fine print where some dealers do "with 2000 down crap"

I didn’t buy here but they were really responsive and had I landed on this make, I would have bought from them. They gave me an out the door number really quickly and were really nice.

Responds quickly, no games, actually listens to you, great dealership

Went to see the used Nissan Frontier I found on their website. When I arrived I was greeted by a sales person that looked to be new to the job. Asked about the car, he didn't know about it or where it would be, he stated he would go in ask and look up where it was. We wondered the used car parking lot for about 10-15 minutes, he never came back out. We went in and asked for him, they couldn't find him neither and didn't ask if they could be of service. Won't be going back.

Good

The price that they advertise is if you are a veteran, Nissan owner, and something else. Ended up making a deal, the financing guy answered his personal cellphone twice while we were in his office. I drive the truck 30 minutes home and decided to check the oil, (oil was supposed to be changed) dealer has a new sticker on the windshield. There was no oil on the dip stick.

Was good

Unfortunately the price first advertised at $13,699 was not honored. After talking to a sales rep multiple times I came in for a test drive and found the Jeep in the repair shop. I was told the price was going to be increased by over $2000 for the repairs. After many messages back and forth this was never disclosed to me. So 3 hours off of work and gas to drive from Lakeland I was told it would be close to $18,000 big difference from $13,699. Thank you for wasting my time and money for nothing.

worked with me to make a far deal for both sides.

Wrote them a message that I warned to buy a car,from Canada, to leave in US and fly down. Wanted to pay cash for car and wanted an on the road final price. Got an answer right away asking me how they could help me. I send another message with same request. Received no answer. Several days later got an e-mail that the car was sold.

Terrible. Went through an entire financing procedure before even being allowed to see car we were interested in. Hated the car and wasted so much time.

Called about a newly listed vehicle. First guy never called me back, second guy seemed uninterested as well. Very poor customer service. Would not recommend.

The financial guy was very disrespectful, he tried to tell me that my score was so much lower than it is!

Ashley was very helpful. She was professional and knowledgeable.Car didn't have the options I wanted.

Ashley was a tremendous help with our selecting the right vehicle! The process took a little while and she always made sure we were comfortable. She helped us in any way that she could. We found the best vehicle for us and we couldn’t have asked for a better result - 2019 Nissan Armada SL.

Very helpful and polite!

Very helpful not pushy and really a pleasant sales rep.that took time to explain details step by step and was patient to hear my description in a car without trying to push me into something I didn't want.thanks for the pleasant visit Nicco

Total bait and switch! They lie about everything at Brandon Nissan. First they couldn’t find the car I inquired about after telling me “it’s here, come in”. Then, when I got there they couldn’t find the key, believe it or not. Then they “found” the key, but when I sat in I noticed the mileage was off over 2,000 extra miles from the ad. Not the same car! Finally, the finance manager told me the $10,394 advertised car was really over $17,000! What a scam dealership! How do these guys stay in business? I walked out after 2 hours of this. I will never go there again!

The price and car are great but realized what I am looking for only comes in the Hyundai Santa Fe 2.0 and right now can't afford one of those.

Good people.

very thorough and quick reply.

Was talking with a sales man for multiple hours before making the 1.5hr drive to their store to find out they sold it earlier that day. Talked with a manager and he said he felt bad for making me drive through the terrible rain and traffic so he would price match the exact same truck to get a deal with me. Came back and the numbers said sorry can’t match the price and it would be 4K more than what i agreed on with the sales rep earlier that day. Told me there was nothing he could do and we went our separate ways.

Nice folks, not pushy

The gentleman I spoke with was very professional, kind, polite, and helpful. Unfortunately, I had to postpone my purchase due to health issues but as soon as I'm better, I will be continuing my business with them.

Prompt response

Contacted me quickly but vehicle was already sold

Unfortunately, when I got to the dealership, the car had been pulled and sent to auction for a bad AC system. At least this shows the integrity of the dealership.

We had a test drive of this vehicle. Then the salesman started quoting $30k and refused to honor the online price advertised. We left disgusted and disappointed.

Paul Cruz with Brandon Nissan was phenomenal even though I did not purchase thr car that we worked on he still gave me unbelievable service and went above and beyond to help me I will send all of my business to him from now on. Thanks again for everything paul!God bless

Terrific experience and great deal!

I was interested in the 2018 Mazda Grand Touring CX-5. I was texting back and forth with them trying to get them to lower the price so I could afford it!! We text and before I could make an appointment to come in it Sold!!. I was hoping to see it and get it, but I took my time getting up there and it was gone!! They have an other one at there sister store in Orlando, but before I can see it ( and them bringing it down here ) I would need to see them and make a deal before they get it!! What if I get it and something is not just right!! Then what , do they say you made the Deal and sorry Now your stuck with it??

I did not visit this dealer because I live in Louisiana. However I heard promptly from the internet sales consultant Adais Napoles as well as John Kelly, sales manager after texting and calling about a vehicle. Both were courteous, professional and helpful.

I am still looking for a car. They have not reached back out to help me. When I left, I was under the impression that they would still respond if and when I call. I have called and left a message and 5 days later still no response. My person who helped me was extremely helpful also but now no response like I never came.

Responded and answered questions

Very pleasant didn't rush me

Was two days for response. Car was sold

Awesome!

Quick response!

I inquired about a vehicle, they replied but when I asked about delivery fees since I live 5 states over they said they would get back with me an I never heard from them. I was serious about the vehicle I was looking at but they weren’t serious on the sale

Very helpfull, good people.

The sales manager showed me the price on other Q5s in the area. He said his was the lowest. I gave him specific details on a Q5 that was priced lower than his. He said he did not believe me. End of conversation.

The salesperson was fine, but then his manager, Rick, called me. He was the most arrogant salesman I ever encountered. He talked over me and didn't listen. I will never buy a car from this dealership.

the tough part was getting the price correct. It was shocking that they didn't orginally match the online shown price besides that they were awesome. I told them my max then they agreed then It was a smooth proccess from there but I didn't think I'd be there for that long. It's okay though cause I left happy.

Very easy process just make sure that all fluids are full before purchasing

I had a set reservation for this car and they sold it to someone else in the middle of my reservation. Lovely

Great!

Very good and professional staff.

Great salespeople, great deals on cars. No haggle, no hassle!

The salesman was very nice and the new car manager was very accommodating. Unfortunately the car was not the one we wanted in the end due to the options for that specific model.

Did not get to purchase. Salesman called me quickly and kept in contact with me to see if he could be of assistance. Would recommend.

VERY Prompt response with everything we needed to know.

Great i will call them later

Although I did not purchase a vehicle, their response was excellent

Very responsive and helpful

Adrian was extremely helpful. Even though we did not buy a car from dealer, his communication on what other vehicles were available helped us decide was extremely helpful. He constantly keep in contact with us. Great person.

Willing to string customers along while deals are being worked to sell the car to someone else. No response from management on follow-up. Look elsewhere.

Pros- The sales associate I worked with, Nick, was very polite and upfront with information on the car. He was very accommodating and friendly. Cons- If you buy a car from here, you need to be prepared for the price to go up significantly before you walk out the door. For my car, listed at $5495 dollars, I paid an additional: $799 Dealer Fee $151 Out of State Temporary Tag fee $364 Taxes

Very easy car buying experience. David and Perry were great. Definitely recommend.

no problem with dealer or salesman. Car wouldn't stay in reverse which he disclosed so I decided against car

Salesman was very friendly, helpful and informative.

Great car buying experience. Everyone from sales rep, sales manager to finance staff were terrific. Very fair and the dealership has an extensive inventory of new and used cars.

Good communication back and forth, sales rep. Davit was very friendly and gave all the information we asked for. Nice experience.

Purchased vehicle from this dealer. Employees and owner were very nice to deal with. I asked if there were any fluid leaks and was told no. On the drive home the check engine light came on. I called dealer and although they offered to diagnose the code for the problem I was told I bought vehicle as is and got a very good deal. I paid $5500 for the vehicle which amounted to all of my savings. I took the vehicle to a local shop for them to diagnose the problem. They told me the problem is with the vehicles computer and it would be very expensive to repair. They also found an oil leak which they said had been leaking for quite some time. They also advised me of several other maintenance issues including replacing the belt replacing transmission fluid etc. I don't mind the maintenance issues however I am now looking at a couple thousand dollars to fix the computer which I do not have. I think there are two possible scenarios, they either did not look underneath the vehicle or drive it more than a couple miles and were completely unaware of the problems I now have, or they knew about all the problems and sold me the car anyways. For the purpose of this public review I will give them the benefit of doubt and assume they did not know of the issues. But it is very suspect that I can't even get the vehicle to my driveway before the check engine light comes on. I have to except some blame for this as I did not have an independent mechanic look at the vehicle, if I had I would not have purchased it. If you are purchasing a vehicle from this dealer I would strongly encourage you to have the vehicle looked at by your own mechanic to make sure there are no obvious issues.

Called to make sure vehicle was still available,spoke with Dion,he said yes & to ask for him. We arrived,Dion was with another customer & he had Moises,help us. Moises was very pleasant & courteous. Took the vehicle for a test drive & liked it. Then took a couple other vehicles for test rides.Went back to the original vehicle & purchased it. Very friendly dealership! Did not feel pressured @ all! Very happy & satisfied! John & Derek were wonderful! Thank you AutoNation!

I was contacted and they were eager to set up an appointment but it did not work out at my end. They were totally professional and prompt in their response.

They responded to me very quickly and we set up a time ro look at the car and I am now the proud owner of that car!

posted pic was not the one advertised, they just threw up a nice picture of one, when I asked for photos and a carfax I got a photo of a black truck which was advertised as white. No carfax at all.

Great follow-up!

Got back to me right away. Was very friendly and helpful.

Yes they followed up with me , sent me email and talked via phone , but I decided to go with a newer model. Thanks

Tyler was very attentive and knowledgeable. A very nice guy that seems very trustworthy.

Tyler was awesome. He took really good care of me, and made sure that the car was everything that I wanted :)!

Fantastic car buying experience.

Follow up was really bad. Also, lost my trade evaluation. Re submitted and didn't receive another call.

Great

Bad experience. Car was sold the night before my 10 AM appointment to see it. I drove 50 miles down there for nothing. They did call me at 10:07 to tell me the car had been sold.

Wanted to sell me a Trailblazer with a blown head gasket for $2,485!! Really?!!

Great customer service, they even returned my rental car for me , and helped me keep my 3y.o occupied. Car was ready to take home and finance found a better deal than my own credit union. Great team work.. Ask for Marcel, And /or Perry. Margie found a second key to my new car on my way out the door, and waited for me at the rental car return for over a half an hour. Go here and buy a car, you will not be disappointed!

Prices are way different whats shown on carguru...

No photo, little info, would have bought if I had been able to see it without driving60 mi.

So & So - 1st salesperson, did not seem to understand our needs. I wanted to see what they had as shown on the internet web-site- and any additional items available in the price range I wanted.

Great

high priced

Hassle Free Experience

Dealer was quick to contact and very nice to speak with.

excelent dealer

good job

Very professional, contacted me immediately after my email. Answered all my questions.

Called before business hours and offered to pick me up if I couldn't get a ride since my veh was totaled.

The Sales Staff &.their Supervisor & Receptionist were all very courteous & helpful. The car that I requested had already been sold. So they had another one I liked & I put $2,000 on my credit card to hold it because I didn't have my check book. However, The General Manager who was new at the Brandon AutoNation, told the sales people if I did not pay in full for the car, he had told anither buyer on the phone that he could get the car. I confronted the General Manager about it & told him I put $2,000 on the car & I was upset when I was told the car had been promised to someone on the phone when We had test drove the car & put $2,000 on it. I told him it was not good business practice to sell the car after I put $2000 on it. The General Manager told his staff, "Get her out of here!" I told him I am leaving on my own. The next day, I went back & got my $2,000 credited to my account. I could not sleep that night, I prayed over it, and decided to let the other people have the car since the GM was so rude to me. I will not spend my money in a place where this head man was very rude to me. I did not know they could sell a car to someone else on the phone after a customer had already put a deposit on it. One of the Supervisors told me in the Auto Industry, it is different when it comes to buyers with money to purchase the car. I told them I had the money but I did not have my checkbook. The banks were closed on Sat. The fact that the total was actually $8,450 after they added tax, tag, title & dealer prep fee. They said I could put the balance on credit which I did not think would go thru since my debt to credit ratio is not good. Anyway. It was a bad experience & I just let it go. It was a lesson i learned about car buying. It was a blessing to the other people who I assume bought that car. I will never shop there again!

They called me a few times but I was not able to get to Tampa.

5 stars

Rude salesmen Seemingly had no time to talk as if I was an irruption

No pressure. Willing to work with me when im ready to purchase next month.

Mike Metcalfe was the best car salesman I ever had he had great follow throught

They responded very quickly