Brandon Hyundai

Salesman was ok the sales manager was an arrogant jerk full of bs The financial guy was extremely pleasant to work with! The service manager was most unhelpful told me to take car to the ford dealer to fix window ! Why he couldn’t look at it was beyond me. Bottom line I bought the car as I needed to get rid of my car asap . I would not go back !

Great sales person, unfortunately the deal did not come together.

They were very helpful and knowledgeable

I put money down on car, was approved for financing. Supposed to pick up car next day and they sold it out from under me. Terrible salesman and no help. Should not advertise on internet. Very disappointing after working out deal for 4 days. Don't recommend this dealer!

Responsive and good quality vehicles. I recommend this dealership.

Excellent dealership! They responded quickly to my inquiry, they listened and worked with us. The car was very clean and ready for me to test drive. We bought the Palisade! Noah Johnson was my first contact and he was fantastic! Noah communicated with me throughout the process. Definitely recommend Noah and all at Brandon Hyundai!

Great experience with Sam Weist. No pressure, which was great. Did not buy, just wasn’t right car for me.

Good company but watch for dealer fee.

The sales men said they wouldn’t budge on the price and the very next day I was notified that the two cars I looked at were reduced in price. I didn’t feel like I was getting a personal experience there. One car was still pretty filthy on the inside and the other car had check tire pressure as I drove it. For cars that WERE $19k+ I expect more in the presentation of the vehicles.

Good experience, would shop Brandon again.

Upfront about the truck and their price

service was very good. salesman was friendly and knowledgeable.

They were very persistent, but I had already purchased a car.

Great experience very thankful, found this car one morning and was in it by the end of the day thank you!

Excellent service. Helpful and informative. No pressure sale. Happy with truck I purchased.

The online manager Damon gave me a great price for this car. Fred in sales was the sales person that took over who was also very helpful when i test drove it. Jason was the finance guy, he was awesome to work with explain all my option and very friendly. It was well worth the 2.hr drive. I recommend them and will be on my list of consideration on future purchases.

Replied promptly

Great people and very professional

I drove down to visit this dealer prepared to pay the listed price and fees found on CarGurs. Our sales rep was helpful and friendly. When we sat down to do the paperwork a sales manager added over 7,000 dollars in fees. I showed them the listing and fees and he stated that used cars are hard to get so he needed to double the listed dealer prepfee, charge for features included from the factory, and add in an additional 3 thousand surcharge. After trying to work a deal he held firm at over $32,000. I highly recommend not doing buisness with them.

Will never go there again. Price on internet was $10,000 below what they quoted me after driving 70 miles each way to look at car. A total waste of time.

Brandon Hyundai is full of crap. They say they are offering auction pricing. Well that's a lie they are trying to sell the car at retail pricing. I was warned about this dealership. They had nerve to try and includ a $999.00 dealership fee plus $905.00 doc fees. I will never buy from this dealership.

Quick

Car was nice but but so many outrageous and unnecessary fees it’s shameful a car that’s advertised for 10,724 ends up being 15+thousand. Ain’t that much sales tax and dealers fees in the world, then the salesman try and hid it in the paper work. I wouldn’t buy a piece of gum from these guys. Total rip-off if I deal with them. Their excuse is everyone is doing it. Shameful

Quick response

Was already sold. They said the inventory on their website is slow to update.

I spoke to the Sales Manager and he quoted me the out the door price. They charge an additional $500 if the buyer doesn't finance the car, so there is a penalty for paying cash. There is a $999.95 dealer fee, which is the highest I have ever seen. How is it that a dealer can advertise a price, then add nearly an extra grand on top of that? He quoted the KBB value of $22K for the car, but even if I put in excellent condition, and the very highest, private party price, it's only $21,300. However, very good condition (3 year old car) average private party sale is $19,987, over 2K less. Other cars I looked at are priced with 2K discount for trade in and another grand for financing baked into the price. This dealership operates in typical old school bait and switch pricing. Happy to discuss this with the manager and I have emails and screen shots that back up every word in this review.

I am so disappointed in your dealership Darryl called to see if we were coming for our appointment and he knew the truck we were interested but when we got to the dealership he spent ten minutes walking around to get the keys then sat down and said he was sorry the truck had been sold out of state. Poor on his part not to check since we drove from Springhill. What a waste of our time. I would not return to your dealership in the future for any purchase. He did not even offer any other truck that you might have on the lot. Just said sorry.

Excellent experience from start to finish!

Great experience

They suck. All they try to do is get a ton of money outta of you and they appraised my vehicle 3 k below kbb and my vehicle is in mint condition

Good service good atmosphere good attitude a little small but friendly

Absolutely horrible,I’ve had things promised at purchase that were not delivered on. Now I find out that I have to replace the front windshield.Terrible customer service, I will not recommend any one to Brandon Hyundai

These guys are awesome they call me back we could not get a deal done but they did show interest thanks guys

I dealt with three sales people at once. A new person, a well informed person and someone I spoke to over the phone. I drove two vehicles and decided to make an offer on the second vehicle. All I wanted to know was how much where they willing to sell the vehicle to me. We waited two hours and finally walked out. The general manager couldn’t give me a quote. He wanted me to tell him how much Kelly blue book offered for my trade in. Isn’t this his job? Then he wanted to know what my monthly payments were. This has nothing to do with me purchasing their vehicle. Bottom line. Bad service from the general manager. I felt so bad for the sales people. I was told they would call me on a quote. A week later no call. I purchased a vehicle elsewhere. Don’t waste your time at this dealership. I was leery about going there since they rated a three star. I give them one star.

While the sales manager Patrick and his assistant Mohammad were very helpful in showing us the car, once we got down to the payment part they started pulling all kinds of hidden fees out of their pocket. If I had made the downpayment with my credit card as they tried to rush me to do, I'd probably be in court with them by now. First it was a $1495 "package" with an extended warranty. Okay, maybe. But not until the very end did they spring an addition $999 dealer fee. That was the straw that broke this camel's back. DISHONEST!!!

The dealer had so many dealer fees that raised the price way higher than expected. Lure you in with a advertised price, then jack it up thousands with dealer fees. Would never buy or recomend them!

Very professional and the process smooth

Very disappointed with this dealer. They're trying to make you pay like $4000 more in fees, off course they not tell you at the beginning of the negotiation. No recommend.

BAD!!!....poor service..to me they run a rag tag operation...I have been in Sales all of my life, and if i treated my customers like they treated me & my wife, I would not have any customers ..they tried to over charge me from the beginning of our meeting....They don't try to give you a fair deal from the start...the first time i said "that's not a good deal", they went back and chopped off a few thousand like it was nothing....see, this type of game is to see "how stupid is the customer"..but then they decided to just leave me & my wife sitting at the table for 15 min...So, we got up and left..and went to another dealer and bought a better truck and I EVEN PAID MORE!....The gentleman at the new dealership TREATED ME LIKE A KING (serious) I felt like I was the only guy in the dealership! ( that is Service)...the Moral of the Story is,..when you try to FOOL a prospect and don't do the "right thing", YOU get FOOLED in the end!

Fantastic experience! Our salesperson Leon as well as the general manager, were both courteous, fair and respectful. The entire car-buying process was a pleasure.

Andrew the salesman, went above and beyond when trying to buy a truck from them over the internet.

Very helpful and professional! One of the best car buying experience in my life so far and ive had a few!

Responded and stayed in contact

It was a fun experience...

I contacted the dealer on 7/14/20 about this vehicle. They kept in contact and then I filled out the application on 7/15/20 and it was hours before I heard back from them and then I finally got a response that he been in and out of meetings all day and he would be with me shortly and here it is the day is almost over and still haven’t heard any update from them! Bad customer service!!!

Contacted me trying to fill out the credit app which was really hard wouldn’t go through online and pick a message telling him that and I still haven’t heard back from them

Brandon reached out by email but not the a vehicle I was interested in.

Our salesman Nick and finance Cameron with both fantastic. We needed up purchasing a brand new 2020 Tucson and the process was stress free and easy. Everyone was very helpful and worked hard to get us the car and price we wanted.

NOT transparent, poorly organized, impersonal, unfriendly management Made appointment with Salesman two days in advance, received email confirmation from salesman. Expected to meet with this same person, but was met at door by someone else who was clueless that we were coming and told us the car we came to drive was being held for another customer for lease. Eventually we were permitted to take a test drive. Immediately brought inside to fill out credit application (which I did not need, want nor ask for) as I discussed cash sale with the salesman online when the appointment was set up. Finally got the out-the-door price after many requests. Offered about $600 less. Manager came to table and insulted me on paying cash. Told me my credit would improve if I financed. I have an 850 FICO. He I pay my bills. I do not need his advice and did not ask for it. He was rude about our insurance and gave his personal opinions about my finances. Unprofessional.

Sales and Finance departments need to work on their follow up skills. The Service Department did an excellent job.

With all of the added fees the $4994 car was gong to cost over 8k. Beware of dealer fees and added costs

sent in car guru info to b contacted. No response. Then I called, talked to a salesman named Jesse. He was supposed to pull the car up front. I had been to the dealership 2x but no car. He never texted me his info or put car up front. 3x wasted trips. I filled out another car guru information page. Then I got 3 different responses. 3 different salesman. I told them I work nights I want to swing by at 6am to look at it before I went any further. They BLOW my cell up at 11:30-12: pm. My usual sleep time!!!! I looked at vehicle after 4th trip. It was BEAT!!! Not a body part that wasn’t scratched or messed up. Idk how headlights worked cause it looked as fogged up as your mirror after a shower. I thought it’s worth 2-3000 less than their asking. No use in wasting anyone’s time. Then, They dropped price by 2300 so I offered them 600 less than that. The salesman said I think we can do a deal. Then he counters 1400$ higher. That was more than they advertised. Now raised 900$ higherBAITSWIT

I spoke to one guy on the phone and asked him to email me the cost of the car, including all fees, etc. I wanted to know the "out the door" price for the car. Never received that info so I don't really know how many stars to give. It would have taken me an hour to drive there so I wanted this info before hand as I know how much I want to spend.

Courteous and on point. Followed up immediately with my request. Very polite and Professional.

Nice salesman.

Dealer contacted me and we set up a test drive. Got an email from them confirming "VIP" (used loosely) as well as 2 follow ups to make sure I was coming. The vehicle was supposed to be cleaned and ready when I arrived. I got there on time and was immediately shuffled off to a different salesperson than I had spoke to. The vehicle was NOT ready and was filthy. I liked the car but they did not ultimately give me the information I requested on the spot. Cannot recommend after this experience.

The internet manager Marc contacted me and assisted me through the entire process. The entire staff is helpful and do not waste time. It was truly a pleasant experience and will buy from them again in the future.

Very nice

Dealer contacted us and we made two trips to Brandon while we considered the Lexus. There were too many inconsistencies with what we were told about the car. On our first trip we were told it was a new car trade in. Later we discovered that the car came from the auto auction. Along with this it also had almost 20 months of missing history on the car fax report. The car had also been damaged while at the lot on the front passenger fender and bumper. They had it fixed but was not a quality job. With the inconsistencies of information on the car and the deal being offered poor. We decided to move on.

Phoned back which is rare. Price too high unfortunately. Not competing with some other dealers. Would consider buying from them if they were more competitive.

This place was a joke, wasted 2 hours of my time. Came to look at the car they had listed and for some reason they "couldn't find it" and tried to up sell me a 2020. I came for a good deal on a 2019 and they failed horribly. Had to drive all the way to New Port Richey to get exact vehicle and experience I was expecting from Brandon. I took half a day off losing money on my end to go to Brandon as they are local and in route during my daily commute. I do not recommend this place, save yourself some time and go elsewhere.

Communication was horrible. I went on a Saturday around 3pm and completed an application I had all documents that was needed and ready to purchase a vehicle. I was turned away with the reason being “the banks don’t open until Monday, I’ll have come back” 100% lie, every car I’ve purchased was brought in a weekend being that I work. I called Monday to get an answer and was told, “we are extremely busy and will get back to you”. Right after being told that I went to my bank took out $10,000 from my account and went somewhere else, got the car I wanted and we out the door all in 3 hours! I will never go back to this dealership and definitely won’t send anyone else. No offense to anyone but that by far was the worse service I’ve ever experienced.

Ended up not buying the car I called about but I had interaction with several employees and they were all very helpful. The car ended up not meeting my needs so I passed on purchasing it but I wouldn't have hesitated to purchase from this dealer based on my positive experience with the employees.

Very good dealership gave me all the facts that I needed

I was contacted the next day by the dealership. Good experience.

Exceeelnt.

The salesman lied to me to get me there. Didn't mention that the car that I was about to purchase had sold the day before. Another salesman about my credit, lied on the credit application and aren't worth crap. The receptionist sucks! She transferred me all over the place and didn't really know who worked there. I got the run around and would never refer anyone to this place. They don't deserve a rating.

Dilligent follow-up

Great experience

They were good in giving detail about the type of car you were looking around to buy...

Prompt reply, very informative. Friendly to talk to.

If I could give a zero I would they wanted two thousand more for the minivan that cargurus price was

Wonderful helpful