Braman Miami

Personable sales personnel, eager to do business, Would consider in the future.

The car pictures posted of the car posted on Cargurus were of a Mini Cooper Clubman, but the vehicle was listed as a Mini Cooper S Countryman, so I inquired to the dealership which model Mini it was? They responded quickly that the vehicle for sale was in fact a Mini Cooper Countryman, which It was not the car I was looking for.

Excellent customer service

Very responsive and helpful

Excellent staff

Immediate response when dealing with professionals nothing less

Great customer service

Braman will tell you they have a car available and when you get there, they either cannot find the keys, the car is in service, or it is nowhere to be found. This dealership will tell you anything to get you into the dealership. Bait and switch is the oldest trick in the dealership book. It's very sad that some dealerships have to go this low just to get you to go to there store, especially a dealership that has been in business as long as Braman has. Their slogan is "nowhere else but Braman"...sort of ironic, isn't it? Don't try to log a complaint with upper management, either. You will call, call, and call, leaving many messages, only to be ignored with no reply.

Very good.

They Very professional people very knowledge one very helpful I recommend them to anyone looking for a car

Bait and switch. Very unprofessional. Tried to buy and they added $9k of fees. Wouldn’t do biz with them again.

Great a friendly staff very transparent . I thank you for that.

Was inquiring about said vehicle from Braman Cadillac. Couldn’t or wouldn’t get a straight answer. All I needed was price on car. Since the Braman Cadillac asks that we contact dealer for price since it’s not listed. Finally got an answer about vehicle being sold the night before. Three months later and said vehicle is still on website for sale. Still confused as to why salesperson would say that if his job is to sell cars.

Very good

The vehicle I was interested in, clearly wasn't ready to be shown! It was FILTHY dirty, the two front tires were in BAD shape, they hadn't done the 120 point check yet..... BAD, BAD, BAD!!

Spammed the daylights out of me with useless emails, even after I opted out

Smooth so far...just waiting to have my paperwork sent out to me and then my transport guy will pick up the vehicle for delivery.... I actually bought the vehicle online but the sales folks did a great job answering all my question....I would purchase again from these folks.... Would recommend to my family and friends...

The sales person did not disclose the actual condition of the vehicle after I was very clear that I was driving 2 1/2 hours to get there and that I am in business as well to please be totally honest with me and he was nothing of that! For starters the paint was in poor condition and the wood dashboard inlays were faded from the sun also the entire engine was so heat damaged that the plastic and rubber hoses needed replacement as well as the very visible air runners that supposed to supply air from outside to the engine they were completely shredded like and fallen apart allowing dirt to enter the air box! I can go on and on about the old “Just get the customer here” sales pitch but this was not expected from a high level dealership not to mention my clear conversation about condition because of my long trip there! I will leave you with this if you’re traveling from afar be aware its just another used car dealership do your research ask for up close photos of everythin! What a joke!

They send a price by email ok… and then they call me with 30k+. I know the tax was around 11k but 30k more than the price they sent me by email

Great response!

It was very helpful and greate experience

Very pleasant very helpfull

Disappointed. They increased $20k on the price of the car during our negotiation to give me impression they are paying $20k more on my car. Thankfully Online online we can follow previous price change to proof because they was denying the price increase.

The dealer was excellent. We are still communicating.

At first my experience was horrible because the person I was talking to was a internet sales team. So I couldn’t get their attention. Then I talked to a real salesman and got everything done quickly. If you’re looking at this dealership ask for Christian Guevara he will take good care of you.

Generally, quite a negative experience. The dealer’s sales rep was nice and kept promising follow ups. I had asked for pictures and specifics related to the car and he promised he would do so right after the car was detailed. And, he communicated rather often via text, with a bit of broken English. Then, he disappeared for a whole week and I got notification from CarGurus that the car was sold over the next weekend. I asked him about the situation on Monday and he had no idea and said he will check and get back to me. He never did. So, my suggestion would be to stay away from this dealer or just don’t rely on their uninformed sales people and go directly to the GM!

They were very responsive and in quick timing. Haven't purchased a vehicle yet but the people at Braman are on the top of my list.

Responded quickly

Friendly and helpful

The car was too expensive but, the dealer was pleasant and professional.

Dealer has been very helpful for finding great deals and the right car

I wanted more information on their 2019 ATS/V. I have been looking for a white one but was interested in their brown one as I had decided I could get it wrapped. One question I was asked by the salesperson was where was I going to register it I said Canada. This was after a couple emails each way Total silence since which is over a couple weeks ago. they knew I was interested. I am now getting emails from a sales person asking if he can answer any questions for me. As if I never dealt with them before. Anyway I have now blocked his emails.

Andres and Edgar are the very best and knowageable gentleman I met. Looking forward to buying more cars from them.

Very helpful

The salesperson, Joel, was very helpful. I purchased this vehicle while working out of state and they were very accommodating. I would definitely recommend this dealer.

Prompt and helpful

Responded right away

The dealership is calling, texting and emailing me excessively and I decided not purchasing any car from this dealership

Contacted me promptly. Very courteous and helpful.

My representative mo was fantastic!!

very helpul find ways to make you feel at home.

It was the best experience they treated me like a king and I’m the prince lol

Perfect service, Fast response

Very good experience

Prompt response, very professional

Very slow to respond, contact the dealership 3 different way and after 3 days get a call and we went over everything with my offer, half an hour later they text me that the vehicle sold. What a waste of time

Polite not pushy

Great

Replied within 12 hours

Great job.

Great experience at Braman Motors. I had Jose Ayala taking care of all my needs. I left with my dream car!!!

Robert is an amazing seller. Took time to send lots of photos & even a video!!! Has been a joy to communicate with. Highly recommend this dealer.

Very knowledgeable and helpful sales staff

Very professional. While it is always a challenge dealing with car dealers, my experience was eventually completed as I expected it to.

Scheduled a test drive for the 19th of this month very encouraging conversation with dealer looking forward to doing business

Very professional.

Braman followed up since day one....we left conversation open and lost track of the deal.

Responsive.

Excellent feedback but missing a few options for my liking....

Beautiful car, excellent service at the dealer!

Provided requested vehicle details in very timely manner. Responded with follow-up emails to check on buying decision.

Excellent service. Will go back.

Sales person was very helpful

My experience with Jorge was nothing shy of an absolute professional salesman. If you find yourself at Braman BMW, ask for Jorge Lopez.

I was called the same day I made the inquiry. We set up an appointment with Justin Quevedo for a Sunday morning that went extremely well. Justin spent 2-3 hours with us and was well informed and very helpful. The showroom was spectacular. Overall this was an excellent experience.

Braman responded promptly and sent me all of the requested information on the car which caught my interest. The follow up was also professional.

Very responsive.

They were great I bought the car and it is GREAT

Thank You Braman Sales Staff for asking all my questions regarding the BMWI8 Coupe & I8 Roadster as well as the Bentley Convertible GT. Thank you Sergio was very Helpful I have a few things to handle before I make a decision on my next purchase. Thanks Always URA⭐️STAR T.

Prompt and courteous follow up.

Awesome

Great service

the salesman was very professional and knowledgeable. He was not pushy and really cared about us getting the best price for the car. He took us both out for a test drive which helped us to decide on the car. Carlos at Braman is amazing!.

Was impossible to get a straight answer from them about the final price including all fees and taxes, I got over and over invitations to test drive the vehicles!! We bought our car out of state in just minutes without us being present.

Quick response. Very expensive for what they’re selling.

Prompt responded dealer.

Less than positive. I was contacted by a member of their staff who knows less about the car than my cat. I’ve tried to ask for another sales representative to work with. I’m still waiting.

excellent service

No hassle. Great price! Very professional.

I couldn't have been more pleased with the entire experience. My sales rep (Alfredo Hernandez) was OUTSTANDING in every way. I honestly can't say enough about him.

Louis was a very knowledgeable and professional salesman about the 2015 RR WRAITH

very professional

Goood

Excellent

Call back was a little late but and sales representative was professional. The main issue I had was that I was already approved for a low-interest car loan with Capital One and for some reason they did not work with this bank. I was able to find another dealership that we agreed to terms and had my paperwork ready. All I did was test drive the car and sign the paperwork. The longest part was waiting for my tag. Overall, in my case, Braman gets 3 stars.

good

Excellent experience...Paulo was great...love the car

Very good and informative.

Excellent customer service

very proactive and good service. My sales rep is Al Prieto and he was very good. I bought the car and have been very pleased with the service.

Pablo is excellent! Still may by their vehicle

Great service. Bought the car.

We received excellent customer service from the dealership and our salesman Paulo

They called withing minutes and email same day. I was just not as ready as i though.

Great deal! Fast turnaround.

Very knowledgeable and helpful.