Bommarito Chrysler Dodge Jeep RAM

This is the WORST dealership I have ever dealt with and I would give this negative stars if possible. The manager tried to low ball me on my trade in for a cleaning expense when NO ONE else has ever deducted from the trade in. I have bought enough cars to realize this is a numbers game but the attitude was appalling. I have great credit and the manager tried to give me a song and dance about the interest rate that I know I would not have ended up with because I do my research prior to buying a car. The dealership looked dated and the desk chairs were falling apart which implies if you do not take pride in your dealership then you do not take pride in the product you sell. I have many more issues with this establishment.

Outstanding! Very fast and easy purchase. Best experience purchasing a vehicle ever!

Great!!! Thanks

Excellent

Felt a little pressured when walking into the dealership. I already had pre approval from a bank and a vehicle picked out that was in the price range I eas already pre approved for and yet he slae staff wanted to run my credit still to find better rate when I already knew what my score was and situation was and knew who had already turned me down for financing. Very nice staff though but kind of pushy to buy something outside of what you originally went into the dealership to look at.

good communications and professional!

Exceptional

It was a pleasure working with Dennis. I received excellent service.

Very good service, and good people working over there.made sure we was very tooking care of.and professional

Salesman very helpful, courteous, followed up

They helped a lil but got me a truck now

Steve responded immediately after my request for info. We set up appointment for the next evening. Matt had the Jeep sanitized and ready for viewing and test drive when I arrived. Jim found good financing options and an extended warranty that I could afford. All around great experience.

Very pleasant people to deal with. I would definitely buy from this dealership again.

Great response time!

The dealership responded immediately and in a professional manner. They were very accommodating and allowed us to easily schedule and view the vehicle we were interested in, in a manner we were comfortable with. We ultimately purchased the vehicle from this dealer.

Good dealership

Straight-shooters, honest, fair, no time wasted, utterly professional. A pleasure to do business with—and would do it again!

The sales manager told me the vehicle was there at the lot, I told him I was 3 hours away and was on my way to buy the vehicle. I asked if I needed to put down a deposit because this had been done before, they told me no. When me and my wife pulled asked for one of the sales managers Tim or Tom, they gave me someone else who told us the vehicle "just sold" to someone right before I walked in. I will never contact them again about a vehicle, their loss because I buy 3-4 cars a year.

I scheduled a test drive for 3:30pm. When I got there they had me wait while they put a new battery in the car. When they finally brought the car around the building for me to test drive I almost couldn't get in it because of a really strong odor but I drove it for 10 minutes anyway. I had to drive with the windows down and the air vents closed. I could barely breathe the whole time. When we got back to the dealership they told me that they car bombed it due to trying to get the smoke smell out of it. They offered to call me for a test drive when the car didn't smell like that but I declined. I was literally sick to my stomach for 1.5hrs after driving that car and I am never sensitive to smells nor do I have any breathing problems such as asthma. If you have any breathing problems I would not recommend this dealer because you may end up in the hospital. The chemicals can cause anyone to be sick but this was even worse than a regular cleaning smell.

Knowledgeable salesperson, low pressure.

They will send lots of piks

I didn’t purchase here, but they were nice and answered all my questions

Dave reaches out seems like a real decent guy doesn't try to cram anything down your throat I appreciate that

Was not willing to do any $$$ talking over the phone. I live a hour and a half away. I wasn't driving that far unless we were semi close to a figure.

Very nice people relaxing environment have recommended family and friends to stop bye and take a look

General Manager was kind and helpful.

Went out of their way to sanitize vehicles and put a fair deal together remotely!!

Contacted very quickly

Pretty sure every car dealer answers your email with a automatic response and your questions go in answered until you bring it to their attention. Lady I was emailing was very nice and helpful

The dealer was very helpful and answered all my questions, contacted back to me quickly.

The salesman got a hold of me promptly. They were friendly and helpful and very fair with the sale

great response time

Good Need to test drive soon

Held the vehicle a full week for us to drive to see it; gave us a good deal for our trade in; salesman was very knowledgable, answering numerous questions; responded quickly per e-mail to all correspondence; even cleaned the windows on purchased vehicle; working well past his scheduled hours for just us: filled gas tank on our new vehicle before we left.

Good people, good experience!

Professional, friendly, understanding staff.

Good dealership had sold it before I could get approved nice to work with

Totally hooked me up with this car!!

Victoria was extremely helpful, quick response and professional. I would highly recommend.

Great online help with sales.

Simple buying experience.

Difficult to communicate with. Was told an employee was trying to purchase the vehicle and if his finances fell through I would be contacted.

Paul was great to work with! I was busy at a tournament and asked him to text or email. He answered all of my questions. He put the vehicle on hold, with a deposit, until I could get there the following Mon. We closed the deal and I came home with a new vehicle.

We bought an 2017 INFINITI QX30 Sport FWD from Royal Gate, the price was fair, they gave us a fair trade-in and the whole process went quickly. They were great to work with and I would recommend them.

Honest

Was a good experience I was happy with truck and the dealers customer service

Two sales people (Paul and Dave) ganged up on me so I payed a higher price than I should have. They said Truck was good, but it needed over 1kworth if repairs after I bought it and took it to a mechanic. Also, I test drove two trucks and both (including the one I bought) was filthy inside. Dave laughed it off and said their “detailers suck”. I didn’t find it funny. Tgere’s Food in the cup holders in the truck I bought. Also, I let them know via email how I felt after my vehicle purchase. They responded that they would call me shortly. I never heard from anyone from Royal Gate after that. They only care about squeezing you for as much money as they can. They will lie about the vehicles they sell like they did mine. They do NOT care about Customer Service or your safety.

Helpful and willing to work with situation.

I was in touch with a young man about this corvette,and he told me what I needed to know.A nice outfit.

I had a wonderful experience with the Royal Gate Team of Debbie, Katie, Ted, Jennifer, and Mark. They all contributed to making buying a new car for me stress-free . I will definitely tell others about Royal Gate Dodge Chrysler Jeep.

The folks at Royal Gate setup a test drive at my convenience. They also setup a second test drive to accommodate an inspection by my mechanic. In my past, the car buying experience at a dealer has been extremely painful and long. But the people at Royal Gate did a nice job simplifying and speeding up the buying process.

Unfortunately trying to buy a car from this dealer was a waste of time, gas, and a day off work. I had been in contact with a sales person for a little over a week, receiving at least two phone calls and at least one email a day (sometimes more), asking if I was still interested. I was finally able to make the 50 minute drive in hopes of purchasing a vehicle that day. Went for the test drive, the salesmen was a decent guy, things looked great. As soon as it came time to talk numbers and get me financed everything went down the tubes. I immediately felt as though I wasn't being taken seriously as a young man purchasing a vehicle when it came down to the financing. I was told I wasn't be approved for a loan without a cosigner before I even applied for one and was told my credit history wasn't long enough. I have purchased a vehicle in the past and credit history has NEVER been an issue until this point with this specific vehicle. I felt as thought since it was about an hour and a half until close they didn't feel like doing anymore paperwork and sent me on my way. I called the dealer the same night when I got home and told them to try to apply for the financing and see what happens. I was told, "sounds good, I'll let the finance manager know and I'll call you in the morning." Fast forward to 3:30pm the following day, still no phone call. I called them and was told they couldn't get loan approval but they couldn't tell me any specifics as to why. A few days later I received an automated email from their Royal Gate's new management asking about my experience and my satisfaction with the visit. I explained what happened and asked him to reach out to me to see what hoops I needed to jump through to get loan approval. No response still, one week later. I suppose new management isn't as concerned with customer satisfaction as they try to portray through the automated emails they send out. This entire process I felt like I was never taken serious due to my relatively young age and was just given the run around until I decided to give up. I still can't figure out if they just didn't want to put the work in to get a sale, or if they don't have the financing resources they need to get customers the things they need. It seems as though any other reputable dealer will jump at any opportunity they have and work as hard as they need to get a sale finalized. Regardless of what it is, I will not be back and neither will anyone I know.

I was very happy with my experience at Royal Gate everyone was very friend and happy to answer any and all questions I had .Dan was a great sale man very friend and helpful and Jeff was very helpful when I came to the paperwork .I Love My Blue Car !!! I will definitely will be back

They were really friendly and helpful

Got back to me right away !!!

I requested pictures of the vehicle be emailed to me and all he did was call my wife and I and text us. It would be nice if they listened to what the customers needed and took care of them All I needed was pictures of the van

Will never buy anything from them. Had an appointment to come buy a truck at5:30 on a bad rainy day. Pulled on the lot at5:30 and the salesmen calls me and says someone bought it at the same time I was supposed to be there the guy said someone stole the key's while he was at lunch. Bad business will never deal with them and I made sure I told everyone at my job and my friends and family do not waist your time.

Followed up quickly. Answered all of my questions. Reasonably priced.

They were prompt and helpful.

Excellent response time.

Due to the low price, I went in expecting a bait and switch. The experience was nothing like that and everything was as advertised. I purchased my vehicle and had a couple minor problems. They were immediately addressed to my full satisfaction without any hasle. I am recommending this dealership to all my friend5, family and Co-workers

Extremely helpful, friendly staff.

Dealer was very responsive to pricing questions.

Contacted me promptly, followed up, and was helpful. No high pressure, but very service-oriented.

Helpfull, listing no longer available,, offered to look for other jeeps for me, very pleasant to deal with...

Responded but vehicle was already purchased.

Great staff

Just another dealer.... Promised to call me, when they got another Sprinter in. NOPE---did not happen. I saw their ad and called them. They already had a contract, placed on the van. Sales staff cannot make decision's, have to go see a manager. Silly game !!!

We got there at 7pm and didn't leave till well after 10pm. Our Salesman was nice but was in no hurry to do anything. Every time he "had to go see the boss"; he was gone a half hour leaving me wanting to leave. Love the truck but had to change the wiper blades on day two after it rained and I realized one of the wiper blades was complete trash and the drivers side wasn't much better. I guess they do a one point examination of the vehicle which would be: Do we have the title....Sell it! We drove two hours after seeing the truck on line. We will NEVER do business with them again.

Experience was terrible. A salesman called me on Friday around 3 o'clock to set up and appointment to come see the car I was interested in and so I agreed to it at 2:30 the next day. Drove 45 minutes from my house to find out the car had been sold.

Bought the car. Excellent experience.

Dealer employee acknowledged email inquiry promptly. Worked wih a very professional salesperson, but they're hands are "tied". This dealer and many other dealers advertising on the internet advertise a great internet price on a vehicle similar to what I was looking for, but since I was from out of state, a quote for a vehicle like I wanted was higher. There is a fine print disclaimer somewhere in the ad to let them of the hook. There are a few dealers that don't play that game that really want to move vehicles. These few dealers post a price for everyone and also state that the price could be lower if you qualify for district rebates. That is who I am looking to buy a vehicle from as they WANT to move vehicles. I have no dealers near me that want to sell in high numbers so I am looking elsewhere. If I am going to pay this kind of money for a diesel truck, they are going to have to earn my business.

good responded fast polite

helpful

I had contacted them over the interjet, but all I got was a form letter saying give them a call.

Great

Prompt response and followed up with additional info.

Quick response to inquiry but called repeatedly when asked not too.

Excellent service before and after the sale.Used car sales Steve Winters was outstanding

We had an appointment for a particular vehicle and Deler confirm the appointment by email. We show up early to find out they don't have the car avalable? It was the worst experience I ever had with a dealer. I'll never ever going to bring a business to this location.

Dealer responded after two messages yet never answered my question- third call was made, information rec'd from rude sales mgr.