Bob Penkhus Mazda

Had a few hiccups but came through. I’ve purchased 4 vehicles from them. Happy with my 16 CX5.

We purchased the car, the deal was fair to both parties, especially with the drive train warranty. There were no surprise fees. We had an appointment and the car was ready and waiting when we arrived.

Dealer responded back with information that was requested online. Just a ways apart to make a deal. Nice folks to work with.

Good response

It's all good

Awesome!

Dealer was great, kind, sincere and helpful.

I would rank it with -1 if possible. Very bad experience with dealing with this dealer. We agreed with their sales representatives to buy car online and got their confirmation but after 2 hours they told me the car has been sold to different people. So be careful when dealing with them.

Not impressed with this dealership at all. They knew the car had a battery problem when they took it to be detailed, in fact they even told us when we pulled up that they were having battery issues and needed to replace the battery and make sure it didn't need further diagnostic. We loaded the car up on our trailer and waited. After 2.5 hrs of sitting at the dealership they did absolutely nothing at all with the battery. The battery ended up dying and locking us out of the car because of the electric door handles. The dealer than told us they would buy a new battery and install it. They got the battery but then told us they did not have time to install the battery. So basically, we bought a $40,000 car that we couldn't start and was stuck on our trailer. We had to crawl through the hatch back to get the doors open to install the battery. I would never go here again; all they did was lie to us over and over. Terrible....

I had an amazing experience at Bob Penkhus! Not only did they help me find the car that I have been searching for but also help me get it to the payment that I wanted!

Quick response

Very professional and attentive. Bought a car “sight unseen.” EXACTLY as described. In fact, nicer than expected. Car looks new. Would highly recommend Bob Penkhus!!!

Provided all the info I needed, easy to talk to, responsive to my needs

the experience was great.

Although the dealer responded to my query of a Volvo model that I had an interest in, I felt that it was more practical to do a test drive of a similar model near by where I lived. They kept in touch and offered to help me in any way possible without pressure.

Car sold a day before I had wanted to buy it

I had a great experience at Bob Penkhus! I would definitely buy a car here again.

We never got a chance to look at this vehicle, but the salesperson and the service team were very receptive via emails.

Decent response time. With everything happening waiting to talk to them

Very helpful even though did not get vehicle from there

Quick to respond but also quick to try and sell you a car. Felt pressured, and guy wasn’t very personable.

Respond quickly .., very friendly when I actually visited ... her very very kind when I was heartbroken because I love Mazda six but I’m just under 4 foot 11 and what they’ve done with the head rest make it impossible for me to use the car never saw/felt anything like it!! Sales and were very honest the master has manufactured a different type of head rest I suspect it’s good for taller people to prevent whiplash but my goodness the top of the head rest hit the roof inside the car I tried everything and they were very nice to try to accommodate me we all agreed it was not Posssble..,And I do think it’s extremely important that I could leave with at least feeling extremely good about the way I was treated ... although heart broken there was no way I can accommodate most is the sign and believe me there was I would’ve done it .

This dealer refused to work with me until I ran a credit app. Calling several dealerships nationwide, I said I’d like a rough quote first before running my credit. They refused to work with me after that.

Bryn was most excellent! Knowledgable & friendly. Not pushy, over confident, or terse. Great overall experience!

Great dealership, smooth transaction and very professional. I would buy from here again.

Jordan and JR were great, the car we were originally going to look at was gone, I was so bummed, but Jordan didn't skip a beat and had us looking at a different car with in minutes, we purchased the car he recommended, and couldn't be happier!!! Thanks again guys!!!!

very good

Very helpful and no pressure. They were willing to work with me on price and extras.

Was very helpful

Both locations we went were Very helpful,

Really good experience.

Quick customer service.

Very good, professional and efficient. No issues with test driving all the cars I was interested in. Very quick communication after contacting them using car gurus. Listing was 100% accurate.

These guys were great at getting back to me and answering my questions honestly.

Good

William and Bryn were great to work with! Just may purchase this vehicle due to service alone

I was contacted by email within a few hours to have my questions answered on the vehicle.

Terrible experience, will not be returning. Employee didn’t show up for test drive appt, i had to wait 20-30 mins to be helped by someone else. Ran my credit for no reason, i didn’t commit to buy and was still trying to work out a deal. Which they’re really bad at doing. The deal in the end was not a good one and i decided to walk away! Will be purchasing a vehicle elsewhere.

Dealer shared the information requested in a timely manner. Vehicle didn't have the features I need.

Very professional. Cody took really great care of us and didn't pressure or make it a hassle to buy our car. He contacted me via my preferred source and didn't make it feel as if he was in a rush to get a deal done. The prices were as advertised and honored any prices I received from other sources (USAA member) without hesitation. I arrived an hour late to our appointment, but Cody had the car out front ready for us to look at, pointing out a couple small issues he found before we got there. All the staff there treated us with respect and stayed a half hour after closing to finish our deal. We love our new vehicle and the service we were provided and definitely look forward to working with Cody and Bob Penkhus Volvo in the future!

Chatted with me and very pleasant

Even though I went another way, dealer went out their way to earn my business - always courteous and answered all my questions.

Helpful and responsive to questions. Ordered vehicle locally to save shipping costs.

Hands down, best dealership I've ever dealt with!! Bryn, my salesman, Jaime, Rob, and Bob Penkhus, were all part of the greatest experience of buying my much coveted automobile. An awesome dealership!!! If you need or want a vehicle, Penkhus is the way to go !!!

Great experience

Bait and switch. In the midst of working out the deal the vehicle was sold out from under me. To boot, I worked through KBB for an instant cash offer on my trade, which was how I connected with them. They did not honor the KBB deal. Just an all around bad experience.

Quick response, answered all my questions. Very upfront and honest. Good overall experience with Jessica Stark.

As advertised

Dealer contacted me to see if I had follow up questions and arrange test drive.

As I was dealing with Bob Penkhus via emails alone, things came to a standstill till we can get into town and test drive. They were very polite, informative and knowledgeable. Excited to see what car we get from them.

Person who contacted me was very unwilling to provide a simple health test of the vehicle, despite me being ready to immediately purchase. If the salesmen at my place of employment conducted themselves in a similar manner, nothing would ever be sold.

The dealership was very accommodating in showing me the car using FaceTime (a good friend helped), and answering all of my questions about the vehicle. Ultimately I decided to buy a vehicle much closer to home (I live in Michigan).

Sales staff was great!! Jordan was very helpful in getting everything we needed to drive the 9 hours to get the Z and took care of all the paperwork! Will have no issues with buying from them again!!

Very prompt

The buying experience was great. the follow up trying to get issues they said they would fix and get it through emissions is a one star. once they sell you a car which was a wonderful experience no pressure sales man was very helpful. Once you sign the papers watch out it's night and day difference

It was a good buying experience.

Replied several times to my inquiry. I'd already decided on another car, but seemed communicative.

They were quick to reply to my inquiry, and in just a matter of days I was driving a new car!

Several salespersons responded at different times to our inquiries about a vehicle which had just come in as a trade-in, had not been priced nor photographed. We had obtained the carfax on our own, which this dealer does not provide, & drove four hours to take it for a pre-purchase inspection, which it passed with flying colors. So we weren't in a great bargaining position. We were well treated throughout the process, worked with salesman Jeff Huston, settled on a price which was discounted enough from the stated price to cover the additional "dealer handling fee" and a bit more.

Never got back with me had to call multiple times to find out information about my credit app

Didn't buy this cx9 but bought another one, best car buying experience I've ever had, all our needs were met within $50 of our ideal payment and no pressure, we will buy again from Bob penkus

it was a pleasant experience. The staff was very helpful.

They responded very quickly and this was actually the vehicle I got

Great Experience, we bought this car!! Would recommend them to family and friends and would most definitely go back.

There's a great staff at this dealer. They got us in and out very quick and each person was helpful and pleasant to deal with.

The dealer responded very quickly, and I received at least two follow-up calls after that. The calls were very friendly and low pressure, which I appreciated. I still have not bought a car, but would definitely work with this dealership. The main issue I have is they are nearly 1,300 miles from my home, which raises my overall cost because of shipping.

Great communication and assistance( Rheanna) in finding the car I need and mostly- want! Working with my schedule to see etc.. Thanks for your assistance- very appreciated!

I inquired about a vehicle and the dealership was very responsive and answered all of my questions propmtly.

Contacted me immediately. I will test drive today.

Very prompt response and accommodating. Willing to stay past closing time, if we had wanted to.

Really nice people

Very responsive to my inquiries.

I received an email with an offer to receive additional information or schedule a test drive, but when queried regarding assessed value of vehicle we were at an impasse. We used the same tool but are assessed value determinations were off by $10K.

I had a very pleasant, informative and no pressure experience with Matthew at BobPenkhus dealership in Colorado Springs.

Dealer responded immediately with specific answers to my questions.

Although I didn't purchase this vehicle due to the price, I was very impressed with this dealerships responsiveness and willingness to help me find the right vehicle

Great response

The dealer followed up multiple times, respectfully, but we did not make it into this dealership.

Got a quick response from April, set up a test drive. She set me up wit Ivan Munoz, great service from the Bob Penkhus team. Will definitely be going to Bob Penkhus for my wife's next car.

Excellent

The salesman was good, but I don't think the dealership took me as a serious buyer. The trade in value was an insult, and they assumed I hadn't done my home work.

I had to back out on this deal because of a personal development in my life, even though it's a truck I really want, still. The only real criticism that I have is that once I had met with the sales department, and wanted to go ahead with the deal, they seemed really unconcerned about getting back in touch with me. Otherwise, it's a good dealership, with a very good reputation. I knew one of their former head salesmen and his wife. If I could, I would still go back and buy this truck from them.

After days of them telling me they could help me. The manager contacted me and said these exact words. That they would not help someone like me and no one else would either and that I have duragatory credit! I should stop looking and buy a old cheap car off craigslist!

They sold it before I got there. It was ok

The vehicle was not clean, average condition, and priced as HIGH RETAIL.

Quick response. Sold vehicle

They got right back to me about the car I was looking for

one call while we were out, no follow up.

Worst customer service ever. I would avoid this dealership like the plague. They advertise cars that are not for sale. They use a bait & switch to get you in the dealership. A salesman named Steven is the worst. Young guy that was totally incompetent & dishonest!

April was very helpful

It was an overall disappointing process as after a 1.5 hour drive, they were not willing to do much for us. There was not a lot of attention paid to "used" car shoppers. I found the car to be represented well, but the service felt unnatural and awkward.

My expericence with Scott at Bob Penkhus was superior. He worked diligently to get me into a car that I needed, addressed all of my concerns, and didn't stop until everything was taken care of. EXCELLENT!

I was contacted immediately and scheduled a test drive. Unfortunately, the car I wanted was sold before my appointment, and I was notified. They have stayed in touch since.

Nice interaction with sales and finance. Followed up after the visit.

Online saleswoman Contacted me in a timely manner. Worked quickly to answer all my questions. We took a test drive with Tim but we were not ready to purchase. They recontacted us aftereards ... Information collecting but not pushy. Very pleasant experience.

After submitting a credit application I did not hear back from them, they did not answered my e-mails until I called them 3 days later and was told that the car had been sold.

They did call back, but didn't have the ability to sell the vehicle said it was part of a recall, so they really shouldn't have had it out there.

I have placed a down payment on a car with Bob Penkhus and for a whole week, I could not get hold of a sales person to complete the purchase transaction. When I decided not to work with this dealer anymore, I asked them to return my 500$ Deposit and it's been 10 days and no one has replied nor confirmed that the funds were returned to my Card.

Great people. Scott, David and Kaitlyn were great with Follow up.

Kaitlyn was very helpful but it wasn't the right car.

not that great car couldn't get past 30 miles ...something very wrong with it

This dealer was nice to talk to and even the owner provided his input in trying to work out a sale on a new Passat with us. Unfortunately the Passat was on a recall holding status and we could not buy it.

dealer responded asking what we are looking for and then sent us a car that was not at all what we had specified....waste of time...

Dealer was real confident about himself he kept on boasting how the dealership sells 500 cars per month no matter if I buy the truck he showed me or not. I don't think he was into giving me a deal on the truck, in which the truck was a total junk! The truck was a total mess and they still wanted a substantial price for it. Little does the overconfident seller know I kept track of that truck for 3 three months with the price dropping over the time. Then he pulls up a different truck to sway my attention to it and gives me a price on it which I felt was overpriced, I will also keep track of it thanks to CarGurus. Which they have overpriced also.

Sold us this car with transmission problems never had the problems fixed with ford before putting on the lot. Now we have to go with out a vehicle we just bought for over a month wit no loner car. They are not a good dealer to use at all I wouldn't trust their cars.

Corina the sales rep was outstanding.

Easy to work with. Worked the deal out on the phone and was in and out in an hour.

Very responsive

I only talked to a rep on the phone. He was direct as to "not waste time," but was very condescending.

It was a Saturday morning, so the sales staff were swamped with potential customers. I guess I should have made an appointment. Happily, I found the car myself (a car that had caught my eye on CarGurus) with just a quick drive through the used cars section. I was delighted to find the car unlocked and I went ahead and opened the doors, folded down the seats, sat in the driver's seat, etc. Ultimately, I didn't need a salesman because it was to small for what I need.

Responded to my questions and did not hound me

Bob Penkhaus was amazing to work with. We will be back there for our next car for sure.

This was one easy buy.....I found the whole deal in a word..sweet!

Great to work with, no high pressure to purchase. Able to take the SUV we wanted on an extended test drive without any problem. Unfortunately, we did not purchase from Bob Penkhus because we went with a different model of SUV that Bob Penkhus did not have on there lot. Otherwise, I would have purchased an SUV from them. Would definitely recommend Bob Penkhus as a dealer to purchase a automobile from.

Excellent

Was contacted by Amanda immediately. She said the car we were looking at was still available and we could come by anytime to take a look. We actually had asked about 2 cars and both were still on the lot. Our salesperson was Ernesto Hernandez. He was very nice and personable. He showed us both cars we were interested in and did not try to show us something else or upsell us into a car we could not afford. The price on the car was a "no haggle" price and we were happy not to haggle. We bought the Red Ford Fusion and we love it. Thanks Ernesto for helping us!!

Mike H: Very helpful, no pressure, experienced salesman. Nice to work with him.

They had a infiniti g37x that i was interested in. They car itself was not cleaned properly, paint needed buffing and paint work, interior tears, rips. Rims damaged. Headliner was black from dirt, supposed to be tan. It drove amazing so i was willing to over look the bad quality of detailing. So moving on, I explained to them not to finance me through ent or security service. What do they do? Try to finance me through ent and security service. They also use auto trader to determine the worth of your car. Which is bull. Nada says my car is worth 8 grand (nada is the most commonly used dealship trade in value assessment). They tried to offer me 5 grand. That would put me in the hole by 3+grand. Red flag. Although i loved the car, and their matience plan is great, i still did not appreciate them not listening to me as a customer. I had to wait long periods of time to get answers. It was almost impossible to speak to any finance manager, instead they use the middle man tactic where the salesman is forced to go back and forth. Being in the dealership business myself, you can have a deal done in a half hour. If they make you wait longer, its a tactic to make you inpatient and agree to anything. I waited 3 hours. I had always heard bad things about bob penkus. And now i understand why.. I left and will not come back!

Contacted, eager to help and worked with us to get a goo price.

I went to the lot but no one ever came out to see what I wanted.

This dealer is top-notch. Great team. Excellent warranty. Courteous staff.

Responded in a timely manner, but didn't answer any questions on pricing. it was more high pressure to get me into the dealership, and not about answering my actual questions.

Very responsive to my request for information

Very good, responded back and continue to look for me.

Great staff super helpful even after learning I was only shopping and not ready to buy

Car was in horrible condition. Salesman couldn't find the second car.

our experience with this dealership was great. Our salesman Paul Blessing was wonderful, we would defenitley shop there again.

Made an appointment showed up 30 minutes early and they sold car 10 minutes before... I know nature of the business however they emailed instead of calling. We drove an hour to get there! So nobody buys just one.. how about none we bought elsewhere

Great service. Reasonable price.

Had a great experience with this dealership. Ethan Blohm was my salesman and he was great. Not pushy at all and worked out a great deal for me. Next car I buy I will definitely go back. Thanks Ethan!!!

Salesman was trying to help up to 3 customers at once. I did not get the personal service I normally get when buying a vehicle. The car was what I wanted, but will not go back to them after the service I got. My contact was with one salesman, then passed onto another who was trying to help too many people.

good communication

Was a good experience bought my acura RSX for a great price they made the experience even though it was busy he made sure we were taken care of

When i went to look at the car, I was very disappointed . Plus no one came out to assist me.

They were terrible. Rude and lied about prices and DID NOT mention that the car had hail damage. Just a terrible dealer. I drove from denver based on lies and faulse hope - they ran my credit over the phone to give me a good monthly payment and when I got down there it was a whole other story, they didn't even run my credit. Not worth the drive!

they were pleasant can't rate my fault. didn't follow through

Lied . not helpful at all. Typical "salesman" attitude.disappointing

Misrepresented the actual miles on car - even on the car's paperwork. When confronted about it, they said "oops" and didn't offer any kind of flexibility on the offer or any perk. They gave us our money back and showed us the door. Poor customer service and inaccurate advertising.

We shopped online for the best deal, found it at Bob Penkhus. Out sales consultant, Robert, was knowledgeable , efficient and courteous. Will do business here again.

Drove down to Colorado Spring to look at the Tahoe they had listed for sale. Parker right in front of the building with the sales- person watch us right out the window. Because it was a little cold and windy, the sales-person never walked outside to talk with us. We were the only customers walking around the lot, no one ever talked with us...We left after about 15 minutes..hope the sale- person enjoy his cup of coffee.. we purchased a Tahoe from another dealer

Nice folks

My husband amd I drove to Co. SPGS from North Denver. He had an appointment with Bill or Bob for a test drive. Once we got there he said he had bad news... he folowed to say that the vehicle we drove to see had been sold 5 minutes ago. I was pretty disappointend since he had schedule the appointment and the sales guys didnt bother to call us and let us know. Spoke with the manager, but neither the sales guy or the manager simmed to care.

Nothing pushy about this dealership, really a great car buying experience

Good

They have beat up cars and say they can only come down maybe a hundred dollars on their cars, and they don't do any price negotiations. Horrible service

Though I did not but the fact that I didn't feel pressured will make me consider sind business with this dealer, and in particular, with the associate I dealt with in the future.

I bought a used 2012 Nissan Altima from this dealership and the employees were great and helped take care of me. This was the first car I bought so they were really patient when I was taking my time to make decisions.

requested response by email, dealer called phone number several times while we were out of town, bought car elsewhere.

Had a deal on the table with them and they turned around and sold the car after telling me that they were going to sell it to me! Will not recommend this dealership to anyone. Beware of this place!!!

Great smooth buying experience!! I recommend that you at least look at these guys before making your decision. I have purchased a few vehicles in my time and never have I spent less time getting the deal done. A+++

The Toyota Tacoma had a lift and over-sized tires, but it was not posted on the ad. We drove over two hours to find out the tires were rubbing on the suspension. Not as advertised.

Great experience. Lived in Oklahoma and they met me halfway to trade cars. Internet salesman was great. I will buy again from them.

Bad information to get you in the door. Bait and switch marketing techniques. Did not return phone calls.

Paul was very helpful and not pushy. The deal they offered was excellent. We would do business with them again.