Bob Howard Toyota

Good

Had many different people reach out to me. When and looked at truck, after looking found a lot of damage. Gave a a good offer for all the damage. Salesman said I was nuts and looking for a good deal, who doesn’t go shopping for a vehicle not looking for a deal. Anyway I left with out a new truck.

Very, very prompt response (literally 5 minutes) by Cayson to my inquiries. Good job Cayson!!

They were annoying and called or texted me 3 times a day over a 3 days. I never went to this dealership.

Extremely friendly, and had the truck ready for me when I got there. Gave me the details I wanted and was straightforward.

Quick to respond and gave good information about the vehicle.

Very professional and quick to respond. Gave me accurate information about how quickly these vehicles move. Unfortunately I was out of town at the time and the vehicle sold (like he said it would).

Great car Great customer service by Saunny

Very responsive and honest

My experience was good service that's amazing

Great communication

Good

Sales associate did contact me about a car they had. I let them know the exact model and colors I was interested in. They let me know that as soon as one comes in they would contact me.

Pleasant people.

Bob HowardToyota was responsive and honest.

Well, the salesman was awesome. He was very helpful and didn't care that the vehicle was only $6k but honestly wanted to help. The vehicle was a total crapshoot though, so I didn't buy it, but the dealership was very friendly and professional.

Bait and switch. If I could rate it a zero I would but not possible so one star is the lowest. Car does not exist and dealer left this ad up and could have cared less about selling a car.We the buyers have to get sick of the lies and deceptions and simply either NOT buy NOW and or take our business to dealers and manufactures that do not bait and switch, if any exist! Not sure they do at the moment but we will remember with the tide shifts in our favor.

Did get back but the price seem a bit to high because of milage but was1200 below normal

Great Help

Great Job. Good communications honest and up front

Was able to quickly, literally win thin minutes, come to a deal with none of the usual antics. Managed the entire process via email without pressure from the dealer to get me on the phone or into the dealership. Really made the difference and I very much appreciate their client focused approach!

Great information and was very knowledgeable.

Rudy was very professional

Contacted me in a timely manner Very pleased followed through on everything they were supposed post to

Dealership contacted me promptly to let me know the vehicle in question had been sold.

Great customer service

They nice and friendly.

Quick communication. Car had bad engine but had been posted before being checked.

Yes the dealership contacted a couple of days later to tell me the vehicle had been sold. The same vehicle has remained on Cargurus and their website and also has had a price reduction. The 4runner should be listed as "ad we use to get people to contact us". I also emailed back to the automated GM email to see if the salesperson was mistaken on the vehicle being sold. No response.

I inquired about a vehicle and was told it was at a mechanic shop. Shortly after i had heard nothing back for a week after being reassured i would be contacted immediatly after the arrival of the vehicle, their salesman Daniel Blanco sold the vehicle out from under me.

contacted me within the hour and sent additional pictures and information regarding the truck.

Very good customer service!

Dealer was great! I would definitely return to do business with them.

Great experience! Communication was great and customer service was outstanding!

Was contacted within 12 hours, and was offered to visit the dealership.

Got a few email responses, but my questions weren't answered clearly. Was planning a 3 hour trip to purchase. But dealer informed me that an employee bought the car I was interested in. Seems a tad crummy to list a car, then suddenly sell it to an employee. Won't be dealing with this dealership in the future.

These people was so nice and helpful

Dealer contacted me immediately and was very helpful in getting information to me.

Our salesman was Rudy Huizar and he was outstanding!!! He was very informative without being at all pushy. We felt like he was our friend. A pleasant experience.

Provided helpful information.

I had a great experience. Troy was my salesman and he got back to me almost immediately with all the information on the vehicle. We set up an appointment. He had the car all ready for me to test drive. I ended up purchasing the car. The lady in the finance department was extremely friendly as well. The process was quick and painless! Definitely would do business with them again!

Great

Let me know they had already sold the car. Didn't waste my time

They didn't no nothing about the car or where it was. Didn't care so we left.

I was just checking on a. Toyota . They were very helpful and responsive. I decided to go with a. Honda- so never made it to their dealership. I would definitely consider them in the future.

Unfortunately, the vehicles I was inquiring about had all been sold, but the salesman I spoke to was very prompt and polite. I ended up having to go elsewhere, but will definitely consider doing business with Bob Howard Toyota for any future car purchases.

Good immediate communication but then raised the price on the vehicle 10000 dollars overnight after i expressed interest at original price Disappointed

Very helpful and responsive.

The online sales rep was awesome...

Bob Howard Toyota gets my highest rating. They are very professional at their jobs. The employees that I met were all courteous and friendly. I did not have to sit around the place waiting for help. And I am completely satisfied with the automobile that I purchased.

$599 documentation fee? Seriously? Highest I have ever heard of in my life. On a positive note, our salesman was top notch. Would have paid cash for the truck but nearly $600 for doc fee is highway robbery.

We had a bad experience The sales man tried to Charge us 1900 more than the listed carGurus price. He refused the to take the ad price. He was rude to my wife about the trade in price. She asked. I became upset told my wife we were leaving.The sales man was Rick Taylor.

Everyone was very helpful. We were going to drive the 330 miles to see it and they sold it that morning.

Outstanding communication. Immediate attention. Provided documentation upon request. Great follow up confirmation.

I decided upon another vehicle, but sales rep & manager that contacted me were very prompt, courteous & not pushy.

Rick Taylor was our salesman and he was EXCELLENT!! I definitely will be buying from this dealership again!

Bob Howard Toyota used car department has been excellent to work with for test driving vehicles and processing a sale.

Asked for additional photos which were sent. Ultimately vehicle did not fit my requirements which are very specific. Dealer was helpful.

After several online attempts to get their response to my interest, I called them ... twice ... before getting a salesperson who had no idea the car was being advertised. After being put on hold for 5 minutes, he informed me the car was "no longer available; I think we sold it."

About the same as any other dealer. They were polite and professional. Tried to get me to finance longer term than I wanted to and buy products in F&I but they’re just doing their jobs.

Don Nelson The salesman was wonderful but the financing guy was so disappointed because we did not buy the extended warranty that his demeanor changed and he treated with disdain and was cold and acted as if he was doing us a favor. That’s why I don’t give them 5 stars. Don Nelson went out of his way to show me how to use the car and was very patient with me. I also got a great deal.

Fast follow up and easy sale

Responded quick. Got what I asked for, but did take a few times letting them know I wasn’t interested anymore because of a lack of an option before the salesman finally ceased contact. Would consider working with them again, but be warned doc fees are higher here than most dealers around.

Very good place to buy a vehicle they treat you like the actually care I bought my 2008 Honda Civic ex from here and the actually worked with me on the price. I would recommend this place any of the Bob Howard dealers will be pretty good! We were so pleased with how they treated us me and my wife are going back to look for her a mid size SUV.

The dealer reps informed me of the price cut and availability.

Was not able to see the car, sold before I could see it. They did call me to let me know it sold, but not in a timely fashion.

Excellent

They gave me the information I needed. I have received several communications from the initial contact.

Kept me informed....

The dealer responded within 15 minutes of my online inquiry. The vehicle looked even better than in the pictures. George and Sean were friendly and helpful. I would definitely recommend visiting Bob Howard Toyota.

Responded quickly but never got back with the site unseen trade amount that we took the time to gather all the info over the phone.

Great customer service! No pressure to buy or finance Smooth vehicle buying experience

Response was fast with information.

Goood

Bought this vehicle

Sadly ,I wasn’t quick enough to get deal. Great customer service .

Great experience! Very helpful service.

I made an appointment to see a 2012 Fiat, I made it clear that I was driving in from out of town and was only interested in that car. I corresponded via email and phone to make the appointment. I arrived at the dealership and asked for the salesman I was told to ask for, he promptly told me they lost the keys and pawned me off on another salesman who had no knowledge of what I was searching for and took me to the north 40 section of their lot and tried to sell me junk! Wrecked Old Ugly Junk!. I inquired about the Fiat again, and he acted as if he'd gone to get the keys; when he came back he explained he couldn't sell that car because every light is on, it's blowing black smoke out of the tail pipe, and is crap. Why bother posting it for sale if it isn't sell-able? Why waste my time and limited expense? I was not a high dollar sale, but I was a cash customer looking to buy a car, and felt more like an unwanted nuisance than a customer. I spent my cash elsewhere.

Supposedly the car was sold earlier that morning. The reason it sold so cheap was that it had a bad transmission. This is not the kind of dealer I like doing business with.

Quick response. However, the car was no longer available. It had sold earlier that day, even though the car was still listed on their website.

Great response.

I got caught up with the "chat" line person who asked me the same question several times. I felt he was not interested in his job and was not paying attention. I called the dealership and had conversations with a woman who was very helpful.

Kent Kratzer was a great guy, not a pushy, over the top salesman and he made car buying a pleasant experience.

So far, I've sent 3 messages, received one response, pretty sure it was an auto response. Not impressed at all. The bad thing is, of the Jeeps I'm looking at, they have the one that I'm most interested in. However, if they can't respond to an email, then they obviously don't need my business. Plenty of other Jeeps & dealers out there!!

Responded

Tried to purchase this vehicle, but was emailed that it was sold. I received another email a couple of days later saying it was available again, but by the time I called back, it was sold again. Very frustrating. I then received another email, but this time it was blank. I responded to the email but got no response back. Thinking that it might be available again, I called and left messages for the internet sales manager but never got a return call. I finally called and just talked to a sales rep, and he finally confirmed that it was definity sold. It should not have been so hard to get a final answer. Derive your own assessment from my experience.

Great Chat

Excellent salesmen. If they fix what's wrong with the truck I will buy it within a few weeks if contacted!!!

Helpful, answered all questions and was prompt

They replied in a prompt and courteous manner.

George is good salesman. I would've rated them 5 stars, but their first offer on my trade-in was a joke! I laid it out as I wanted the deal, and we made it happen! Suggestion... Try being straight up the first time on an offer, and don't waste your customer's time.

Great experience. Vehicle was everything described and more. From the salesman to the finance manager, everything went smoothly.

Confusing experience! Was looking at 2 Jeeps with them and one time I was told 1 sold, next time told both were sold and then get updates from carguru that they still had the one I initially contacted them about.

I had a great experience working with Taylor Cole. We were able to work out a price and I purchased the vehicle.

They called and left message. I called back twice and they were busy. On the third call the salesman told me the car would not run.

The dealer responds to questions quickly. Their location is clean, and their cars are well detailed (unlike some other dealers who don't even wash or vacuum their used vehicles before putting them on the lot?!). They insist on adding a $500 "documentation fee" to each vehicle, however. This strikes me as peculiar because the dealership does not file any paperwork that I know of, including any tax, title transfer, or registration fees. You must file that paperwork and pay those fees on your own at the DMV. Be aware of this "fee" when looking at cars. According to the dealer, this $500 applies at all Bob Howard locations, but I have not been to any other locations to confirm.

i spoke with salesman and he took my question but did not call me back.

Went with another vehicle at another dealer, but they were quick to respond to my request and very friendly.

responded quickly

Very prompt and professional.

Taylor is a great guy

Kevin responded immediately and has kept in touch. I rated that because of the response i got

Hector was my sales person. I got a great deal and was treated very well. I recommend this place to any Honda lover. Ask for Hector.

Got back with me immediately.

This car had already sold, but was still listed for sale online for days...even after I contacted them.

good service

Responded Quickly, listened and gave me only the add on request no attempt to up sell.Purchased the car and would recommend them. Female friendly dealer.

Called me but never really followed up.

Bait and switch car. " hey, let's get you in for a test drive....oh wait, somebody just wired us money for that car priced $2000 below KBB. But we have this other one for $9000?" No Thanks....

Very impressed with this dealership! I'll be back for my next purchase!

Responded right away. Very friendly staff. Had everything ready when I arrived.

The car I went to look at was not what I expected but they helped find me what I wanted. Would recommend...

Bait car, so we found another one he stated the engine was shot but he wanted to show us a vehicle 10k over our budget, sales man rude when we decided not to look at the vehicle

Not good, after a few days of email conversation, I was ready to leave to go to dealership to get truck. They told me truck was sold for $2,200. A couple of days later truck appeared again on car gurus and the price was $5,000. How would you receive that if you were a customer?

I have not been able to view the vehicle yet.

Great service and I actually purchased car which was very nice

I bought my van sight unseen. They delivered it to me free of charge (223 miles one way). It exceeds my expectations. I would highly recommend this dealer.

Got a good pickup for a good price.

Extemely curtious and helpful. One fine dealer.

would love to do business with him but too expensive for the shape the car is in. will look closer to home.

they coome highly recommeded

Bought a new 2013 Prius.. Smooth

They were not very willing to work with me

Pleasant experience. Fast and accurate info. No pressure. I bought a new Prius C.

Could not find the car when I wanted to purchase. Then it mysteriously showed up 2 weeks later. I found out it had sustained damage. Then dealer tried to sell it to me as having no repairs.

Contacted me in a timely manner

A-ok